Retail TouchPoints

SEPTEMBER 23, 2022

Keeping your warehouse operations in-house or outsourcing them to a third-party logistics (3PL) company? Each option has its benefits and disadvantages. In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers.

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Inside Retail

SEPTEMBER 23, 2022

Earlier this week, supermarket player Coles announced it is selling its convenience arm Coles Express to long-time fuel partner Viva Energy for $300 million. Coles had been working with Viva Energy through its Express arm for some time, though its agreement was due to expire in 2029 – meaning Coles would have either had to negotiate a new agreement in seven years’ time, or sell the business.

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Retail TouchPoints

SEPTEMBER 23, 2022

According to the UN, the transportation sector accounts for approximately 25% of all carbon emissions globally, and Amazon transports a lot of goods. To combat the climate impact of all those deliveries, Amazon has teamed up with Infinium to begin powering its transportation fleet with ultra-low carbon electrofuels beginning in 2023. Infinium develops ultra-low carbon fuels that can be used to power cargo trucks, airplanes and marine freight without engine modifications.

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Inside Retail

SEPTEMBER 23, 2022

Geon Property plans to rebrand Fairfield Homemaker Centre as Fairfield & Co, a new destination for shopping, entertainment and amusement. Fairfield & Co is a six-stage mixed-use lifestyle destination featuring tenants such as Hayman’s Electrical, Queensland X-Ray, and Greencross Vets. The fourth stage of its development, covering 4200sqm of tenancy space, was opened last week and includes a variety of tenants as well as Townsville’s first X-Golf venue, which has six golf simu

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

SEPTEMBER 23, 2022

At its Sept. 19 investor day, Ralph Lauren revealed that its growth plans through 2025, which will include opening 250 stores globally. As part of its strategy to become the leader of the luxury lifestyle category, the brand’s three-year outlook will rely on a digital-first strategy that is aligned with scaling across the top 30 global cities. While 63% of the company’s business is derived through direct-to-consumer channels and 26% is credited to digital commerce, Ralph Lauren has “reduced bran

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Retail Wire

SEPTEMBER 23, 2022

Costco typically increases the rates it charges for its membership about once every five-and-a-half years. The chain, which posted gains in revenues and earnings for the last quarter isn’t ready to announce an increase. CFO Richard Galanti said, “We are confident in our ability to do so (raise rates). And at some point, we will. But it’s a question of when, not if.”.

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ATS 130

Retail Wire

SEPTEMBER 23, 2022

Retailers are caught between a rock and hard place where they have to pay more to buy the goods they sell while serving customers who are looking for price breaks in an inflationary environment. Wendy Arlin, CFO of Bath & Body Works, said, “Ultimately, we want our promotions to generate margin dollars. That’s our goal.”.

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Retail TouchPoints

SEPTEMBER 23, 2022

Destination XL Group, Inc. has hired James Reath, former SVP of Marketing at Bed Bath & Beyond , as its new Chief Marketing Officer. Reath will replace Ujjwal Dhoot, who will leave the company Oct. 11, 2022. Reath will manage overall marketing strategy, brand, consumer, creative, media, CRM and digital commerce for the company, which operates the DXL Big + Tall and Casual Male XL brands.

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Retail Wire

SEPTEMBER 23, 2022

Amazon.com’s first exclusive National Football League game pitting the Kansas City Chiefs against the Los Angeles Chargers drew 15.3 million viewers. The game, according to Jay Marine, head of sports for Prime Sports, led to “the biggest three hours for US Prime sign-ups ever in the history of Amazon.

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Retail TouchPoints

SEPTEMBER 23, 2022

Target will add as many as 100,000 seasonal associates to its workforce this holiday season, approximately the same number as in 2021. The retailer is hoping the higher starting wage range it announced in February 2022 , $15 to $24 per hour, will streamline its holiday hiring plans despite ongoing labor shortages. Target’s target is 2.5X the 40,000 employees that Walmart plans to add to its payroll for the holiday sales season.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

SEPTEMBER 23, 2022

A U.S. Department of Labor investigation found that Back’s Barbecue took $230,353 in tips from its wait staff and turned it over to managers at its restaurants. Kent Black, grandson of original Black’s Barbecue pit master Edgar Black Sr. said an error occurred when the company outsourced its payroll to a third party.

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Retail TouchPoints

SEPTEMBER 23, 2022

With 2 million third-party sellers accounting for more than half of its retail revenue, Amazon ’s relationship with the businesses that sell on its platform has become essential to its success. As those sellers have become more successful though, they have also become more powerful …and more demanding. Many are no longer content to exist solely in a homogenized environment, cut off from the customers they sell to and the data those sales generate, even if that environment does offer massive reac

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Inside Retail

SEPTEMBER 23, 2022

Booktopia boardroom spill clears the way for new CEO, says founder. By Robert Stockdill. A boardroom spill at online book retailer Booktopia has seen chairman Chris Beare and three fellow independent directors resign. Su-Ming Wong resigned on Tuesday with immediate effect, while Fiona Pak-Poy and Judy Slatyer will stay on until the group’s annual meeting on November 28.

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Intelligence Node

SEPTEMBER 23, 2022

How Your Business Can Rise To Meet Growing Consumer Expectations The moment a consumer completes any retail transaction, more often than not, is preceded by a much longer process of. The post Digital Vs Physical Shelf: What Each Means for Omni-channel Retail appeared first on Blog.

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Consumer 104

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

SEPTEMBER 23, 2022

Earlier this year, we launched our first Rising Stars of Retail report in the May issue of Inside Retail Australia’s quarterly magazine, a special feature highlighting some of the great under-the-radar talent in the industry from a wide range of departments. Each week, we will publish interviews with the inspiring people listed in the feature, where they reveal what motivates them, the work that they’re most proud of and the challenges that they’ve overcome.

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Retail Wire

SEPTEMBER 23, 2022

The U.S. Department of Agriculture this week added 150 grocery chains to its list of retailers that accept that will accept Supplemental Nutrition Assistance Program (SNAP) benefits online. “Online grocery shopping is a convenient, safe, secure, way to shop for food while saving SNAP participants time and money,” said Stacy Dean, deputy undersecretary for food, nutrition, and consumer services.

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Inside Retail

SEPTEMBER 23, 2022

Earlier this month we spoke to PepsiCo ANZ’s chief executive Kyle Faulconer about the business’ plans to evolve its snacking business. Here, we asked Faulconer about his journey through the retail industry, and the lessons he’s learned across his time in the industry. Inside Retail: Can you tell me about your journey through the retail industry?

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Retail Wire

SEPTEMBER 23, 2022

The U.S. Environmental Protection Agency will receive $325,000 from two companies, Zoono USA and Zoono Holdings, that sold a pesticide on Amazon.com and other sites while marketing it as a disinfectant spray. Zoonotic Holdings blamed the false marketing on its distributor, claiming that it was “unaware at that time of any misleading claims being made by the distributor or sub distributors.”.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

A1 Retail

SEPTEMBER 23, 2022

Thistles shopping centre has unveiled a new art installation, Betty the e-waste shark, which has been making a splash with shoppers. Betty is a life-sized basking shark made entirely from second hand electrical devices including over 200 keyboards and water cooler panels that have been saved from landfill. Shoppers brave enough to stand at Betty’s mouth will see two projector lenses and TV screens showing a powerful film highlighting the enormous scale of e-waste that is shipped across seas ever

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Retail Wire

SEPTEMBER 23, 2022

Bed Bath & Beyond is looking to sign deals with popular direct-to-consumer brands to generate customer traffic during the holiday season. The retailer is currently looking to fill merchandise holes with its own brand products.

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Consumer 100

A1 Retail

SEPTEMBER 23, 2022

James Sharpe, Co-founder and MD of FMCG brand Fabulosa has been awarded a UK finalist position in EY Entrepreneur Of The Year ™ 2022 Awards. The well-known business leader secured a place initially amongst 103 regional finalists from approximately 90 businesses across the UK before entering a vigorous judging round and has now been rewarded with a much-coveted place in the national final, comprising only 21 contemporaries. .

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Marketing ATS 105

Retail Wire

SEPTEMBER 23, 2022

Ancora Holdings, which has a 2.5 percent stake in Kohl’s, wants Peter Boneparth, chairman of the company’s board, and CEO Michelle Gass replaced. “The combination of the Boneparth-led Board’s ineffective leadership and management’s poor execution, as evidenced by the company’s numbers, compel us to call for a new chairman and chief executive officer at this critical fork in the road,” the hedge fund wrote in a letter stating its position.

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ATS 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

SEPTEMBER 23, 2022

New research shows downloads and marketing spending is declining amid shifts in consumer behaviors, data privacy changes and recession fears.

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Mulesoft

SEPTEMBER 23, 2022

This year at Dreamforce, MuleSoft announced a host of new features and products designed to help businesses connect real-time data from any system, automate processes using clicks or code, and accelerate innovation with turnkey solutions. MuleSoft empowers all teams to integrate and unlock data from any system for a true Customer 360. We saw this […].

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ATS 93

Retail Dive

SEPTEMBER 23, 2022

The retailer has been working to make its supply chain faster and more productive as it looks to offset costs and meet pick-up demand.

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ATS 116

Mulesoft

SEPTEMBER 23, 2022

So you’re changing your integration platform. Great! Change is often good, but can be hard to do. Breaking up with old systems – and habits – is often easier said than done, especially in highly complex environments. New integration platform: The obvious challenges Odds are that when you buy (or consider buying) a new shiny […]. The post New Integration Platform?

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Dive

SEPTEMBER 23, 2022

The 200-year-old department store is aiming for an “elevated experience” as it attempts a reboot — but “don’t call it a comeback.

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Department Stores 101

Independent Retailer

SEPTEMBER 23, 2022

by Learie Hercules. Logistics are becoming increasingly driven by technology. Among the most significant trends are automation powered by artificial intelligence and the Internet of Things (IoT). These advances have allowed warehouse managers to achieve new levels of efficiency, productivity, and profitability at a time when many businesses are still struggling with staffing shortages and supply chain issues.

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Retail Dive

SEPTEMBER 23, 2022

Philadelphia workers for the home improvement retailer filed with the National Labor Relations Board, while the athletics brand partnered with Ant Group’s Green Energy Initiative.

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Hyken

SEPTEMBER 23, 2022

This week, we feature an article by Laura Bassett, Vice President of Product Marketing at NICE CXone , a complete platform for delivering an end-to-end customer experience. She shares five key tips for creating an exceptional experience for customers. Customer experience is constantly changing and evolving. Processes that worked a year ago might not be suitable for a business today.

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning