Retail TouchPoints

OCTOBER 18, 2021

Customer experience and employee experience live in two different acronyms, CX and EX. That’s a problem. It means your organization is set up to serve two different initiatives without connecting the dots between the two. A recent Forrester survey report found that companies that provide connected experiences between CX and EX report dramatic benefits around innovation, cost reduction, revenue growth, customer experience and digital transformation.

Customer Experience 273

Customer Experience Returns Management Shopping 273

Inside Retail

OCTOBER 18, 2021

After years working with FMCG giants like Kellogg’s and PepsiCo, Australian business woman Nicky Jackson took product development into her own hands with the launch of an organic skincare range for kids called Dermababy in 2013. But back then, it wasn’t easy to get recognised as a smaller supplier. “I found it virtually impossible to get the attention of buyers because I wasn’t coming from a big multinational,” Jackson said.

Supermarket 244

Supermarket Marketing Consumer Management 244

Retail TouchPoints

OCTOBER 18, 2021

Efforts to make 3D images look more, well, three-dimensional — and to make their usage practical, consistent and cost-effective — have been underway for quite a while now. But as with many other elements of ecommerce, they got a big boost from COVID-19. One reason was that with in-person interactions and travel severely restricted, creating and shipping product samples internationally became if not impossible then cost-prohibitive.

Apparel 255

Apparel Shipping Marketing Management 255

Inside Retail

OCTOBER 18, 2021

Luxury Swiss watch brand Tissot has just launched a new product that is a hybrid between a traditional timepiece and a smart watch, as it looks to keep pace with consumers’ changing needs and expectations. The T-Touch Connect Solar is the result of several years of research and development by Tissot’s parent company the Swatch Group and CSEM (Swiss Center for Electronics and Microtechnology) to create a proprietary operating system, which facilitates several sport-focused features, such as a ste

Department Stores 241

Department Stores Consumer Marketing Planning 241

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

OCTOBER 18, 2021

Walmart ’s Store Nº8 and Global Tech team are rolling out a text-to-shop beta test in select areas to develop the retail giant’s next conversational commerce offering. The offering will build on Walmart’s voice commerce capabilities to introduce more options for customers looking to shop in the way that’s most convenient for them. Walmart didn’t share any details about how the offering would work or when it would launch, but Dominique Essig, VP of Conversational Commerce at Store Nº8, said that

Shopping 241

Shopping Accounting Management ATS 241

Retail Focus

OCTOBER 18, 2021

Coach introduces Windows of the Future, a new initiative where Coach stores around the world are reimagined as community hubs with bespoke experiences. Inspired by Coach’s free-spirited and inclusive approach to its heritage, the initiative will introduce bespoke window displays at nine locations around the world, many in collaboration with local artists.

Location 189

Location Shopping ATS Fashion 189

Retail Wire

OCTOBER 18, 2021

Levi Strauss plans to open 100 stores next year after opening the same number in 2020. The brand is making investments to drive consumer-direct sales online and in stores while continuing to support in-store shops at the company’s retailer partners. “The consumer wants a seamless experience. He or she wants to be able to interact with us in our stores as well as on our website and so building an omnichannel experience has been critical during the pandemic,” said the company’s CFO Har

Consumer 188

Consumer Planning Shopping ATS 188

Retail Focus

OCTOBER 18, 2021

Grosvenor Britain & Ireland has announced that global fashion retailer, New Look, has relocated from its temporary store on Upper South John Street to a new 20,000 sq ft flagship retail space at 19 South John Street, renewing the brand’s long-standing commitment to Liverpool ONE. New Look first entered Liverpool ONE in 2008, launching its largest British store as part of the brand’s wider UK expansion, and the store has since gone from strength to strength.

ATS 162

ATS Fashion Returns Location 162

Inside Retail

OCTOBER 18, 2021

Forget the lipstick effect, this pandemic is all about stimulating the olfactory senses. Perfume and fragrance sales have increased by ?82 per cent year-on-year, from January to June 2021, data from market research firm NPD Group shows. Larissa Jensen, vice-president and beauty industry adviser at NPD, said this shocking surge in sales was something “nobody could see coming”.

Boutique 147

Boutique Department Stores Consumer Returns 147

Retail Wire

OCTOBER 18, 2021

The very same reasons that millions of Americans have quit their jobs this year are behind recent labor activity that has seen workers go on strike in states across the nation. Workers are demanding higher wages, better benefits and improved working conditions. A total of 178 strikes have taken place this year, according to Cornell University’s School of Industrial and Labor Relations.

ATS 130

ATS 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

OCTOBER 18, 2021

All trends are pointing to an acceleration of e-commerce in 2022, making right now a critical time to prepare for the challenges and opportunities ahead. With the industry continuing to evolve following the massive impact that the pandemic has had on online shopping, it’s more important than ever for retailers and FMCG businesses to equip themselves with the tools and information they’ll need to succeed in the digital space going forward.

Shipping 147

Shipping Checkout Merchant Services Customer Experience 147

Retail Wire

OCTOBER 18, 2021

Members of a congressional committee have asked Amazon.com to provide them with “exculpatory evidence” about the company’s business practices to back up statements made by company executives, including former CEO Jeff Bezos. The letter signed by Reps. David Cicilline (D., R.I.), Ken Buck (R., Colo.), Pramila Jayapal (D., Wash.), Jerrold Nadler (D., N.Y.) and Matt Gaetz (R., Fla.), reads, “We strongly encourage you to make use of this opportunity to correct the record and provide the Commit

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Inside Retail

OCTOBER 18, 2021

Transport workers across a number of delivery companies are planning to strike on Thursday this week in a push for better job security protections ahead of the impending Christmas rush. Workers at StarTrack, FedEx and BevChain have said they will take industrial action this week in order to force changes to their working conditions, such as caps on outsourcing, improved consultation rights, as well as higher pay and super.

Planning 130

Planning ATS 130

Retail Wire

OCTOBER 18, 2021

Walmart is bringing back its “Black Friday Deals for Days” for the month of November. Members of the chain’s Walmart+ subscription program will get a four hours head start on the deals online.

130

130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

OCTOBER 18, 2021

Five members of the U.S. House Judiciary committee wrote to Amazon.com Inc’s chief executive Sunday, and accused the company’s top executives, including founder Jeff Bezos, of either misleading Congress or possibly lying to it about Amazon’s business practices. The letter also states that the committee is considering “whether a referral of this matter to the Department of Justice for criminal investigation is appropriate.” Addressed to Amazon CEO Andy Jassy, the let

Consumer 130

Consumer Marketing Planning ATS 130

Cisco Retail

OCTOBER 18, 2021

I don’t know about you, but since the start of the pandemic, I’ve been glued to my streaming services. I had my early months of watching “Contagion;” went through my phase of watching and re-watching “Avatar the Last Airbender;” and made my way through countless sci-fi flicks. Now I am hooked on getting previews into what’s coming out next.

ATS 141

ATS 141

Inside Retail

OCTOBER 18, 2021

Online marketplace MyDeal has seen its gross sales hit record levels for the first quarter of FY22, reaching $69.5 million – 49 per cent up compared to the prior quarter, and 22.6 per cent up on the same period last year. Additionally, the business saw active customers grow 38.9 per cent to approximately 929,000, while returning customers made up nearly 60 per cent of all sales.

Returns 130

Returns Planning Marketing 130

Cisco Retail

OCTOBER 18, 2021

$2.8 trillion. That was the estimated cost impact of poor-quality software to organizations in the U.S. alone in 2018.[ 1] With 100 times more code being managed in 2020 than 10 years ago , the chances for software error and resulting costs are increasing exponentially and globally. The importance of software quality has never been higher.[2] . Software quality is one of the most important ingredients that has led to the incredible success of the Cisco Catalyst 9000 switching family, the fastes

Customer Experience 141

Customer Experience Management Planning ATS 141

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Nvidia

OCTOBER 18, 2021

Thorsten Kurth still remembers the night he discovered his team broke the exascale barrier. On the couch at home at 9 p.m., he was pouring over the latest results from one of the first big jobs run on Summit, then the world’s top supercomputer, based at Oak Ridge National Laboratory. The 12-person team had spent nights and weekends seeking a way that AI could track hundreds of hurricanes and atmospheric rivers buried in terabytes of historical climate data.

Planning 138

Planning ATS 138

Cisco Retail

OCTOBER 18, 2021

As any CIO with a digital transformation agenda can attest, success relies upon establishing clearly defined objectives for each step of the journey – with visibility into the entire IT infrastructure. Also critical is the ability to receive the right information at the right time to help achieve desired outcomes faster. This was especially true during the pandemic when, for example, Cisco enabled – within 10 days – 140,000 employees and partners to work from home.

Management 140

Management ATS 140

Retail Wire

OCTOBER 18, 2021

Saks Fifth Avenue is adding co-working spaces to its department stores. The SaksWorks concept opened for the first time last month with space at the retailer’s flagship store in Midtown Manhattan and another on the site of a former Saks in the Financial District. The company is counting on New Yorkers who want a break from working in their tiny apartments to be attracted to space designed for them.

Department Stores 100

Department Stores ATS 100

Cisco Retail

OCTOBER 18, 2021

“Left of Boom”. The allied military forces engaged in operations in Iraq and Afghanistan nearly 20 years ago were confronted with the challenge of Improvised Explosive Devices (IEDs), which were roadside bombs that detonated remotely and inflicted casualties and damage to military personnel and materiel. Major research efforts on how to detect these IEDs and detonate them harmlessly, or to infiltrate and disrupt bomb manufacturing, were referred by the idiom “Left of Boom.

Management 139

Management Planning Accounting Marketing 139

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

OCTOBER 18, 2021

Camp has opened its seventh location at the Westfield Garden State Plaza in Paramus, NJ. The 6,500-square-foot store is the former home of the reimagined Toys ‘R’ Us format. Camp co-founder and CEO Ben Kaufman said, “We’re hoping that’s what happens here, that this is kind of a test towards a bigger space in that location.”.

Shopping 100

Shopping Location ATS 100

Cisco Retail

OCTOBER 18, 2021

Betting on the GOAT. The date was March 20, 2020. On that day Superbowl quarterback Tom Brady announced he would join the Tampa Bay Buccaneers. Tampa Bay was already a championship caliber team, but with Tom joining the 2021 Superbowl title was all but assured. The same could be said for a Converged Infrastructure called FlexPod Datacenter (Cisco Servers with NetApp storage) and the level of success it has enjoyed hosting Microsoft SQL Server over the past decade.

Management 137

Management ATS 137

Retail Wire

OCTOBER 18, 2021

Hudson’s Bay Company is preparing to spin off its Saks e-commerce unit as a publicly traded entity. The company is targeting a $6 billion valuation for the business for its initial public offering. The entity will be known as Saks.

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100

Cisco Retail

OCTOBER 18, 2021

In collaboration with Vishal Gupta and Srinu Kalla. Most IT engineers can agree that device provisioning for new offices is tedious, time-consuming, and error-prone. Fortunately, our Cisco IT Customer Zero team —which tries out the latest Cisco solutions and integrations to prove value and share experiences—has discovered that it doesn’t need to be that way.

Management 136

Management Consumer 136

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Wire

OCTOBER 18, 2021

Walgreens announced that it is closing five stores in San Francisco due to high levels of shoplifting but statistics from the city’s police do not support that position. The stores have had on average fewer than two recorded shoplifting incidents a month since 2018.

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Nvidia

OCTOBER 18, 2021

Seventy-five students from Houston Community College’s new two-year artificial intelligence program will attend NVIDIA’s GTC conference next month. Calling it “the greatest field trip of all time,” the program’s coordinator, G. Raymond Brown, sees it as a way to bring students in the program up to speed fast. The program at HCC, launched in August 2020, aims to get skilled workers into Houston’s booming job market.

ATS 123

ATS Marketing 123

Talking Retail

OCTOBER 18, 2021

Nisa retailers are being given the chance to offer market deals on a range of snacks and treats designed to help customers enjoying an evening in as the days shorten. The deals include Doritos Tangy Cheese, Chilli Heatwave or Cool Original 150g for just 89p, better than half price, a variety of Galaxy Fusions 100g. This story continues at Nisa offers retailers deals on snacks.

Marketing 120

Marketing ATS 120

VMS

OCTOBER 18, 2021

Massachusetts Sen. Elizabeth Warren called for the breakup of Amazon (Seattle) after Reuters discovered the company created knock-off products and manipulated product searches in India, The Hill reports. Responding to the Reuters report on Twitter, Warren said it shows “what we feared about Amazon’s monopoly power – that the company is willing and able to rig its platform to benefit its bottom line while stiffing small businesses and entrepreneurs.

Visual Merchandising 109

Visual Merchandising ATS 109

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning