Retail TouchPoints

APRIL 8, 2022

Google is not a retailer or a marketplace, and it doesn’t want to be — the company is very clear about that. And yet the tech giant continues to roll out new features that feel very marketplace-esque. Some of the latest include a price optimization tool for online sellers, AR try-on for beauty products and advanced data insights for merchants. But there is one big difference between Google and the leading online marketplaces— Google offers all this to merchants for free.

Merchant Services 272

Merchant Services Shopping Advertising Shipping 272

Retail Wire

APRIL 8, 2022

Amazon.com is alleging that the Amazon Labor Union “threatened employees to coerce them into voting yes” in the recent labor election. The company has until 11:59 to file its objections with the National Labor Relations Board.

ATS 130

ATS 130

Retail TouchPoints

APRIL 8, 2022

These days it takes about everything businesses have just to get goods on shelves. Product inventories have fallen to historic lows. Goods are held up by shipping container shortages, congested ports and a long-simmering lack of truck drivers that’s worsened with unprecedented resignation and retirement rates. These and other breakdowns along the complex global supply chain have caused shipping costs to soar and other expenses like warehousing, marketing and packaging to skyrocket as well.

Shipping 271

Shipping Management Marketing Consumer 271

Retail Wire

APRIL 8, 2022

A growing number of blue collar workers are leaving their hourly jobs behind to take positions in software and information technology. Companies are dropping some of the prequalifications they had in place for new hires and adding training programs to onboard new hires.

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130

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

APRIL 8, 2022

Beauty and skincare brand The Body Shop has brought its in-store refill program to a number of U.S. locations, with plans to expand the waste-reduction campaign to 49% of the country’s locations by the end of 2022. Stores in Austin, Texas, Atlanta, Chicago, Denver, Los Angeles, New York and Orlando will offer the refill service for body, hair and hand care products, including shower gels, shampoos, conditioners and hand washes.

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Shopping Location Returns Planning 248

Cisco Retail

APRIL 8, 2022

You know that movie about dreaming within a dream within another dream? Well, that kind of inception world is what I think about whenever I take one of the Cisco Learning Courses to learn something I need to know to work on the platform that hosts those same courses. It blows my mind every time! I know what you are thinking – “Certainly with all the experts within Cisco Learning & Certifications (L&C), they already know everything.” I don’t want to speak for every

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Planning Management Consumer ATS 128

Retail Wire

APRIL 8, 2022

A study that tested 699 cows at a slaughterhouse that processed cattle raised without antibiotics found that 26 percent tested positive for antibiotics. “These findings suggest that today’s RWA labels lack integrity,” wrote authors Lance Price, Laura Rogers and Kevin Lo in an Science magazine article.

ATS 100

ATS 100

Retail TouchPoints

APRIL 8, 2022

Chinese on-demand delivery platform Dada Group is beefing up its 415 Intra-City Shopping Festival, a sales event focused on quick delivery offerings taking place April 8-17, 2022. This year’s event will feature more than 150,000 offline stores participating across 1,700 cities and countries, the debut of Dada’s new autonomous delivery initiative and a co-hosting partnership with Chinese ecommerce giant JD.com. .

Shopping 225

Shopping Supermarket Apparel Promotions 225

Retail Wire

APRIL 8, 2022

Kroger changed its at-pump prompts to make sure that members of its fuel rewards program didn’t lose discount points from the previous month. The new program, however, has led some of the chain’s customers to mistakenly think that they’ve lost points.

ATS 100

ATS 100

Retail TouchPoints

APRIL 8, 2022

A former Illinois-based employee of PetSmart has filed a putative class action against the pet goods retailer, accusing the company of violating the state’s Biometric Information Privacy Act (BIPA) by collecting employees’ voiceprints in ways that could leave them open to identity theft. According to the 2008 Illinois BIPA law, the “collection, use, safeguarding and storage of biometrics” — such as voiceprints — by a private entity must be regulated due to the access they afford to sensitive per

Accounting 198

Accounting Management 198

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

APRIL 8, 2022

A practice known as tip baiting — customers entering a large tip for shoppers only to zero it out later — is being addressed by Instacart. Instacart said it will now cover the cost of a shopper’s trip up to $10 should a customer engage in tip baiting.

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Cisco Retail

APRIL 8, 2022

In the traditional job description for an enterprise software developer, the day ends when they check in their code and head for the door. If the application they are working on malfunctions in production, they might be consulted during work hours, but they’re not, typically, woken up in the middle of the night. That job – being on-call to respond to production issues on the spot – falls to the site reliability engineer (SRE).

Management 117

Management ATS 117

Retail Wire

APRIL 8, 2022

Jennifer Abruzzo, general counsel for the National Labor Relations Board, yesterday issued a memorandum that the widespread practice by employers to mandate workers attend anti-union meetings is illegal under federal law. “This license to coerce is an anomaly in labor law, inconsistent with the act’s protection of employees’ free choice,” Ms. Abruzzo said in a statement.

ATS 100

ATS 100

LS Retail

APRIL 8, 2022

©iStock/Tilegen Retreat, not defeat: What Ukraine war means for globalization. But many others caution that while an era of globalization already in retreat is likely to retreat further as a result of the war, no one should expect the full demise of the globalized economy or the international liberal order that fostered it.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

APRIL 8, 2022

Macy’s CFO Adrian Mitchell said that rising inflation may force the chain’s customers to make tough decisions. “Are they going to be spending on discretionary items that we sell, or are they going to be spending on an airline ticket to Florida, or travel, or going out to restaurants.” Mr. Mitchell said that there remains strong demand, but what is unknown is how consumers will spend what they have.

Consumer 100

Consumer Shopping 100

Indigo 9 Digital

APRIL 8, 2022

By Tricia McKinnon The organized labour movement fell off for a while but now it’s back in full force. Only 4.6% of retail workers in the United States are unionized but employees across the country are determined to see that number rise. Recently, for the first time in Amazon’s history a successful unionization effort has prevailed. The newly formed Amazon Labour Union presides over a warehouse in Staten Island and is focused on improving poor working conditions.

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Location Retail Trends Customer Experience ATS 98

Retail Wire

APRIL 8, 2022

A Walgreens in Reno, NV, is playing a steady stream of classical music outside its doors to discourage people who loiter outside and bother customers.

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100

Star Miconics

APRIL 8, 2022

Since 2012, cannabis has been legalized in 18 different states in the United States for people above 21. For medical and pharmaceutical purposes, however, the number rises to 38 states. This trend will only continue. According to an article by U.S. News , the following states have been or will be fully legalized by the end of 2022: Colorado Washington Alaska Oregon Washington, D.C.

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Beauty and Health Checkout Shopping Marketing 98

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Dive

APRIL 8, 2022

The sporting goods retailer brought on four brand ambassadors to replace Carrie Underwood, while the mass merchant is offering sellers discounts on commission rates.

Sporting Goods 91

Sporting Goods 91

Mulesoft

APRIL 8, 2022

CQUniversity signed up to use MuleSoft Anypoint Platform in June of 2018 after going through our request for information (RFQ) and selection processes. The first task was to look at converting all the existing integrations that used a combination of PHP and IBM Websphere Cast Iron to MuleSoft Anypoint Platform. To prepare for and execute […]. The post How to train your team to implement and manage Anypoint Platform first appeared on MuleSoft Blog.

Management 78

Management ATS 78

Retail Dive

APRIL 8, 2022

Research suggests teens prefer Coach and Louis Vuitton for handbags. Nike was once again crowned the No. 1 apparel brand for teens.

Apparel 101

Apparel 101

A1 Retail

APRIL 8, 2022

The new home of ISE in Barcelona will provide the canvas for a world class range of keynotes, projection mapping, and immersive installations harnessing the power of AV technology to create memorable experiences. Integrated Systems Europe has announced a raft of activities set to Light Up Barcelona, highlight creativity and technical prowess and showcase the power of the AV experience.

Returns 75

Returns Planning Management ATS 75

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

APRIL 8, 2022

The company, which owns DSW and The Shoe Company, says that it has transformed from a retailer to a brand builder.

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97

Hyken

APRIL 8, 2022

This week, we feature an article by Nikhil Pereira is a Contact Center expert with 20 years of end-to-end contact center expertise. He has experience across the Contact Center spanning Hiring, Training, Quality, Workforce Management, and Performance Management. He shares how retailers can understand the digital customer experience in the retail world.

Customer Experience 62

Customer Experience Payment Services Home Furnishings Fulfillment 62

Retail Dive

APRIL 8, 2022

The former head of the department store company has been accused of transferring billions of dollars in assets to himself.

Department Stores 86

Department Stores 86

Cisco Retail

APRIL 8, 2022

Episode 22 of the Cisco Optics Podcast is now posted! See below for episode notes. Podcast episodes are now being added to the Cisco Optics playlist on YouTube ! Cisco Optics Podcast Episode 22. Cisco Optics Podcast Episode 22. How to Make Coherent Optics Small and Pluggable, with Tom Williams. Part 3 of 5. Coherent optics have been the go-to solution for high-end optical transport systems for years.

Management 59

Management Marketing ATS 59

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Dive

APRIL 8, 2022

Fierce competition for drivers and high inflation are pushing employers to raise wages and provide other incentives.

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A1 Retail

APRIL 8, 2022

Shaftesbury has announced the signing of Kung Fu Noodle, set to be the first live hand-pulled noodle concept in Chinatown London, when it opens later this spring. Kung Fu Noodle takes one of the destination’s most prominent locations, a two-floor, 1,800 sq ft unit on the corner of Shaftesbury Avenue and Wardour Street. The restaurant will cater for up to 50 diners, and will serve an array of authentic noodle preparations, specialising in Lanzhou beef noodle soup, a revered dish from Gansu provin

Location 59

Location ATS 59

Retail Times

APRIL 8, 2022

A report released today by the Food and Drink Federation (FDF) celebrates the work of UK food and drink manufacturers to support the health of the nation by improving the nutritional status of their products and offering consumers a wide variety of options to support sustainable healthy diets.

Consumer 52

Consumer 52

Shopping Center

APRIL 8, 2022

Leesburg, Va. — Four retailers are joining the tenant lineup at Village at Leesburg, a mixed-use property with over 60 boutiques, restaurants and entertainment experiences in Leesburg. Rappaport owns, manages and leases the center. Tenants joining the lineup include Sienna… The post Four Retailers Join Tenant Lineup at Village at Leesburg in Northern Virginia appeared first on Shopping Center Business.

ATS 52

ATS Boutique Management Shopping 52

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning