Thu.Nov 24, 2022

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How Sam Walton’s sundown rule makes me a better leader: Andy Chen, Comvita

Inside Retail

Before joining New Zealand healthcare brand Comvita , Andy Chen worked in HR and project management at Walmart for 10 years. We recently sat down with him to learn about his career highlights, best leadership tips and how he approaches the work-life balance conundrum in this day and age. Inside Retail : Tell me about your career journey. How did you get into the industry, what are some of the different roles you’ve held along the way?

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Breaking up with Best Practices: How to Distinguish Your Brand in a Competitive Ecommerce Landscape

Retail TouchPoints

Ecommerce businesses are always looking for ways to boost visibility and generate high-volume sales. Unfortunately, the industry’s long-held “best practices” are holding them back. These practices create a frictionless commerce experience that is efficient but unoriginal, making one brand indistinguishable from the next. Shoppers’ expectations have evolved, and it’s time ecommerce practices do so as well.

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City of Sydney confirms Chinatown revamp

Inside Retail

The City of Sydney council has approved a new plan to upgrade Dixon Street Mall in the Chinatown precinct, including spending $5 million on public amenities. The reinvigoration will include restoring its framed gates, and installing new seats and lighting overlays along with improved services to support events. Lord Mayor Clover Moore said the local community breathes “new life” into the historic area and the renewal is important for the city to work with.

Returns 264
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Klarna reveals shopper behaviour this Black Week as Friday approaches

A1 Retail

Real-time data for Monday, Tuesday and Wednesday morning reveals consumers are taking advantage of the Black Week deals as sales rises by 34% compared to last year. Klarna , a global leader in the generational shift away from credit cards, has released data revealing that Black Week shopping has increased by a third compared to last year as consumers hunt for cost-saving deals.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Melbourne cafe Puzzle Coffee makes overseas debut, in Singapore

Inside Retail

Melbourne-based Puzzle Coffee has moved abroad, making its Singapore debut. . Puzzle Coffee is set to open its first cafe in the bustling Ion Orchard Shopping Centre, marking its international debut after opening three stores at home. The brand also plans to add a new store in Melbourne’s Chadstone Shopping Centre. . The cafe design features wooden aesthetic elements.

Shopping 246
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How to Say Thank You for Supporting My Small Business

Small Biz Trends

Your small business wouldn’t be where it is today without your valued customers. The holiday season and new year can be an ideal opportunity to say thank you and show your appreciation. If you’re looking for ways to say thank you for supporting my small business , here are some ideas. Why Is It Important to Thank Loyal Customers? Thanking customers can be an easy way to foster business loyalty.

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Avoiding Christmas chaos through technology

365 Retail

It’s no secret that Covid-19 has disrupted countless winter plans for both businesses and consumers over the last two years. In 2022, while we haven’t yet fully seen the last of the virus, some might have thought we were heading towards a more ‘normal’ end to the year. . However, with highly publicised inflation rises, and increases to the cost of living through energy price hikes, many consumers are already feeling the crunch in the run up to Christmas.

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Morning or evening? Choice of hours is the next flexible workplace flex

Inside Retail

Are you a morning or evening person? Studies show we have strong differences in when we feel most creative and do our best work during the day. These differences go far deeper than just personal preference. Whether you like to get up early (a “lark”) or go to bed late (an “owl”), and when you are more productive, is a biological predisposition related to the settings of your internal body clock that synchronises your bodily functions with the rotation of the planet.

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Annual tribute to small businesses returns

Talking Retail

Next week sees the 10th annual staging of Small Business Saturday, a campaign designed to celebrate independent retailers. Backed by American Express, the campaign is encouraging small retailers to make the most of the spotlight as they enter the peak trading period in the run-up to Christmas. Small businesses taking part in the campaign celebrate. This story continues at Annual tribute to small businesses returns.

Returns 98
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Groceries delivered in 60 minutes: it’s on the cards but just not yet

Inside Retail

From the food replicator in Star Trek to Dumbledore summoning food in Hogwarts’ banquet hall, we love the idea of instant food on demand. This week, Australian supermarket giant Coles appealed to that love by announcing a pick-and-collect service that takes less than 60 minutes , shaving 30 minutes off its existing promise. You’ll be able to order up to 40 items from a list of more than 20,000 products online, then drive to one of 400 Coles supermarkets offering the “Rapid Click & Collect” s

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Superdrug Presents is back for 2023!

A1 Retail

The Beauty & Health Retailer is bringing back its biggest customer event for 2023. Superdrug has announced the return of Superdrug Presents, its biggest beauty & health experience, which will span over three days in February 2023. The ‘ultimate health and beauty playground’ will take place at The Truman Brewery, London and will offer customers interactive masterclasses, the opportunity to meet their favourite celebrities and influencers, as well as getting the chance to find out more abo

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Foodland Supermarkets to launch liquor chain, Local Cellars

Inside Retail

Foodland Supermarkets is set to open a unique “community-minded” liquor chain in South Australia early next month. Dubbed ‘Local Cellars’ – the stores will sell local wines, craft beers and spirits depending on the region or location – while providing customers with what Foodland describes as “a premium shopping experience” Foodland Supermarkets CEO, Franklin dos Santos, said launching the liquor chain was the “next step” in the retailer’s growth pipeline.

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The Backroom: What holiday looks like from here

Retail Dive

The team sits down to discuss what recent events suggest about this year's unpredictable shopping season.

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Luxury boutique Marais opens men’s store at Melbourne’s QV

Inside Retail

Luxury fashion retailer Marais has launched its first location for men in QV Melbourne, which it dubs a “fashion lab” for menswear design. The retail space showcases the brand’s offerings with floor-to-ceiling digital video screens, a projector, and LED lighting, and features a white aesthetic, mirror, glass accents, and suspended railings.

Boutique 130
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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New look for Barr as soft drinks buck own-label shift

Talking Retail

Barr Soft Drinks has re-designed its packaging and will launch the new look in December. Adrian Troy, Barr’s marketing director, said: “This new look will refresh the brand and draw in even more shoppers, particularly from the younger generation, who are looking for a fun and fruity entry into the category and already love our. This story continues at New look for Barr as soft drinks buck own-label shift.

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Retail appointments of the week

Inside Retail

Sephora appoints new president and CEO. by Dean Blake. Guillaume Motte has been named president and CEO of Sephora’s global operations. Motte previously served at parent company LVMH as its deputy chief executive, and had previously worked as Sephora’s president of Europe and Middle East as well as CEO of French menswear brand Celio. CEO of the LVMH selective retailing division and former president and CEO at Sephora Chris de Lapuente welcomed Motte to the position.

Fashion 130
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Lakeside Village joins Mission Christmas

A1 Retail

Doncaster’s Lakeside Village is set to be a drop off point for this year’s Mission Christmas appeal. Mission Christmas is part of local radio station, Hallam FM, Cash for Kids appeal and was set up to help Santa to reach children living in poverty. The idea is that people drop off new and unwrapped gifts at one of the drop-off points, or donate cash or gifts online.

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Q&A: Stephanie Bobik, Food Category Coordinator, ANZ at bp

365 Retail

365 Retail recently spoke with Stephanie Bobik, Food Category Coordinator, ANZ at bp about her experiences building a career in retail at bp. From her early FMCG ambitions to unexpected learning curves, Stephanie lifts the lid on what it’s like to start your career in retail at one of the world’s largest energy companies. . Stephanie Bobik, Food Category Coordinator, ANZ at bp.

ATS 52
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Ted Baker leads four retail openings at Merry Hill

A1 Retail

Sovereign Centros has announced a series of openings at Merry Hill, one of the top 10 retail and leisure destinations in the UK. Four brands have launched a total of 8,740 sq ft of retail space, further diversifying the large array of shopping options available to Merry Hill visitors. Located on Merry Hill’s upper level, Ted Baker’s newly opened 2,500 sq ft store stocks its signature collections of womenswear and menswear, including a unique range of iconic prints and styles.

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Top 10 Ways To Predict Regional Manager Success

Graff Retail

Having worked with some of the best retail chains over the past 30 years, and trained literally thousands of Regional and District Managers, we can confidently predict how well these key territory leaders are performing in their roles. The customer experience, and the staff experience, are completely impacted by how well your territory managers perform. […].

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Giggling Squid to open at SCREF’s Mermaid Quay in Cardiff Bay

A1 Retail

In the latest of a series of lettings that form a key part of Schroders Capital’s strategic repositioning of Mermaid Quay, Schroders Capital UK Real Estate Fund (‘SCREF’) has agreed a deal to bring Thai tapas chain Giggling Squid to the popular 150,000 sq ft mixed-use destination on Cardiff Bay’s waterfront. The new restaurant, which will be the chain’s second in Cardiff, is set to open in 2023.

ATS 59
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Manufacturer asks MPs for greater effort in battle against fake tobacco

Talking Retail

Tobacco maker JTI has called for tougher measures against the illegal tobacco and vape trade. The manufacturer gave evidence to the UK parliament this week on the scale of the illegal trade and asked for stronger powers and additional funding for trading standards departments to tackle the issue. Test purchasing undertaken for JTI has gathered. This story continues at Manufacturer asks MPs for greater effort in battle against fake tobacco.

ATS 52
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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Dr Martens reveals strong H1 results and steps up investment for growth

A1 Retail

H1 revenue rise driven by a 21% rise in sales of boots, shoes, and sandals via own stores and website. Increased investment in new stores and marketing help boost sales direct to consumers. Additional cost-of-living payments to help staff in run-up to Christmas. Board raises dividend pay-out and maintains full-year revenue guidance. Dr Martens has today (November 24 th ) announced strong H1 results, boosted by continuing investment to grow its global footprint.

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PayPoint adds retailers and boosts profits in latest figures

Talking Retail

Payment services provider PayPoint increased its income from continuing operations to by 6% to £59.5m in the six months to 30 September, the company said this morning. Pre-tax profit for continuing operations also increased slightly, to £22.5m and PayPoint said it would be paying a higher dividend of 18.4p per share, up slightly from the. This story continues at PayPoint adds retailers and boosts profits in latest figures.

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JD returns to Hammersmith after a decade

A1 Retail

The 4,000sq. ft space will maximise its market share within inner-London, just in time for the Christmas shopping season. JD, a retailer of sports, fashion and lifestyle brands is set to return to Hammersmith after a decade on Saturday 26 TH November 2022. The sportswear giant will open its new branch on King Street, at Livat Hammersmith – taking over the prior New Look unit and benefiting from their impressive footfall estimates.

Returns 59
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Lottery sales jump online but fall in stores

Talking Retail

Camelot, the outgoing operator of the national lottery, has revealed its highest half-year sales, up 2.6% to £4.6bn for the six months to 24 September. But most of the rise was attributed to online sales, which were up 13%, with store sales falling by 4.7% to £2.2bn. Camelot said its retail partners were affected by. This story continues at Lottery sales jump online but fall in stores.

ATS 52
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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Amscan International rebrands as Wonder and announces £500m revenue target by 2026

A1 Retail

Global celebrations group Amscan International has rebranded as Wonder and announced a revenue target of £500m by 2026. The Milton Keynes-based designer, manufacturer, distributor, wholesaler and retailer of party products currently has a turnover in excess of £300m, which is up 40 per cent on the previous year. The rebrand is a key element of the group’s continued implementation of its global strategic growth plan.

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Why value for money doesn’t always mean a race to the bottom

Inside Retail

With this year’s Black Friday and Cyber Monday sales season coming amid a tight economic landscape, shoppers are looking to stretch their dollars further, giving retailers an opportunity to compete on value for money and sustainability, not just price. New research from Shopify which gathered responses from over 4000 consumers and 500 businesses across Australia and New Zealand revealed that value for money is a top desire among shoppers at the moment, along with a growing interest in sust

Shipping 245
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Retailers are falling behind in the IoT race. Here’s why it matters

Inside Retail

People talk about the speed of change, and in our sector of retail in particular, CEOs and boards are really concerning themselves with change. How fast is that change? Is it possible to measure that rate of change? Yes, it’s possible. Universities around the world measure this, and one of the trending measures right now is known as the measure of human knowledge.

Finance 130
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How La Nina and climate change are hitting Aussie retailers

Inside Retail

Reusable water bottle company Rolla Bottle calls the summer months ‘water bottle season.’. Director Katy Reed explains that the silicone product – which is sold online, and stocked across Australia – is a year-long product, with sales typically increasing in summer as people go on holidays, and enjoy the outdoors. But, as Australia faces its third consecutive La Nina weather event, the weather has been colder and wetter than normal across large parts of the country.

Outdoor 246
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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.