Retail TouchPoints

OCTOBER 27, 2020

IKEA has partnered with Google Cloud to improve it technological capabilities, including the implementation of AI and machine learning tools, upgrading omnichannel capabilities and exploring new customer service offerings. The retailer already was using Google Cloud to help scale operations during the coronavirus pandemic and will continue looking into new possibilities.

Customer Experience 325

Customer Experience ATS 325

Wiser

OCTOBER 27, 2020

Any brand or manufacturer’s understanding of the online retail landscape would be incomplete without knowing how dropshipping impacts their pricing strategies. Dropshipping is a strategy where a retailer owns all the usual parts of the process for a specific brand but doesn’t actually stock the inventory for that brand. Instead, the brand and retailer work with a third party wholesaler or manufacturer to fulfill the order.

Advertising 78

Advertising Fulfillment Drop-Shipping Wholesale 78

Retail TouchPoints

OCTOBER 27, 2020

For retail operations, the on-demand pay benefit has moved past the early adoption phase into mainstream acceptance. Those not already offering such a benefit naturally are scrambling to implement a program. How do you know what is the best on-demand pay platform for your retail business? With dozens of providers out there, it’s important to look for one that meets the needs of your business.

Shopping 201

Shopping Finance Accounting Customer Experience 201

Shopper Intelligence

OCTOBER 27, 2020

About the author: Bill Bean is Vice President of Insights and Research at Shopper Intelligence USA. He is a nationally recognized American senior marketing executive with expertise in marketing analytics, shopper insights and innovative tech solutions in shopper research. This article was first published in Quirk’s Media in July/August 2020, posted here with permission.

Marketing 40

Marketing Shopping Management Consumer 40

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Management

Retail TouchPoints

OCTOBER 27, 2020

Postmates has launched a retail platform called “Shop” that will initially be available in Los Angeles. The platform is integrated into the standard Postmates app and gives shoppers access to items from retailers including Anastasia Beverly Hills , OWL Venice , Big Red Sun and Urbanic. Shop lets retailers showcase their inventories using organized, configurable catalogues and high-resolution images.

Fulfillment 176

Fulfillment Shopping ATS 176

Retail Technology Review

OCTOBER 27, 2020

By Stephen Burnley, Client Delivery Manager at technology and engineering company, Expleo. It’s a no brainer that technology is central to retaining a competitive edge for most businesses today. But the rapid rate of technological development, both for end users and in the ‘back office’, has made it difficult for companies to judge which systems and tools they should invest in – and further, how to evaluate the success of these investments.

Management 28

Management ATS 28

Retail Technology Review

OCTOBER 27, 2020

For online retailers creating a memorable ‘unboxing experience’ has become increasingly important, says Charlie Walker, marketing director of Walker Logistics Ltd.

Marketing 28

Marketing 28

Retail TouchPoints

OCTOBER 27, 2020

New Balance is investing in technology that will modernize and elevate the shopper experience in more than 130 of its stores across North America and Europe. The global athletic brand will deploy cloud-based applications from Aptos for end-to-end customer engagement and retail planning solutions, including expanded fulfillment options, optimized merchandise availability and seamless interactions across channels.

Fulfillment 149

Fulfillment Customer Experience Planning Management 149

Retail TouchPoints

OCTOBER 27, 2020

BigCommerce has partnered with Deliverr to enable retailers selling on virtually any marketplace to offer two-day delivery. The solution provider also has partnered with Wish to add an additional marketplace integration and has launched Channel Manager, a platform feature designed to help retailers manage their omnichannel sales presence. BigCommerce retailers selling on Wish can now utilize Deliverr’s two-day fulfillment to get the Wish two-day tag on their listings.

Fulfillment 255

Fulfillment Management Location 255