Wed.Dec 15, 2021

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How Brand Perception and Shared Values Fundamentally Impact Customer Experience

Retail TouchPoints

Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that metrics alone improve customer experiences and loyalty. Too many organizations are content with merely managing their experiences and setting better metrics as their only North Star. What I’m here to demonstrate, though, is that companies can and should set a more ambitious goal: understanding how brand perception and shared values impact customer experience, t

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Spinneys opens first sustainable concept store in Dubai

Retail Focus

Locally-owned supermarket Spinneys has opened the doors of its first sustainable concept store in Dubai’s Layan community, next to Sustainability City. As part of its corporate programme ‘Let’s Do Better Together’, the new branch aims to offer customers an easy, convenient way to enjoy a healthy lifestyle and to shop more sustainably. Dedicated to providing its customers with the best possible products, in the best possible way, the store has been carefully stocked to highlight health benefits a

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Target Enhances Commitment to Black-Owned Brands With Shark Tank-Style TV Series

Retail TouchPoints

Target has launched the Bet on Black pitch competition series, which will highlight 12 Black-owned startups in a range of industries. The series, which will premier digitally on Jan. 10, 2022 and on the REVOLT channel on Jan. 11 is part of Target’s Racial Equity, Action and Change (REACH) commitments. Bet on Black contestants will face a panel of judges including Target Senior Divisional of Merchandising in Apparel & Accessories and former Target Director of Multicultural Merchandise Melanie

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Aussies are lagging in affiliate marketing uptake – that’s about to change

Inside Retail

Affiliate marketing has become a multi-billion dollar industry globally – but in Australia, the concept remains shrouded in suspicion, largely misunderstood by consumers. Its share of the broader e-commerce market is just a fraction of that in China or the US. Affiliate marketing is a system where a company or person can earn a commission or reward for marketing some else’s product or service.

Marketing 264
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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ProCook opens two new Westfield stores just in time for Christmas

Retail Focus

Following its recent London Stock Market flotation, leading specialist kitchenware retailer ProCook announces the opening of two new stores in Westfield London and Westfield Stratford City. The move is in line with the brand’s plans to expand its UK retail portfolio by targeting destination retail centres. The Westfield London and Westfield Stratford City stores occupy 1600 and 1450 sq ft spaces respectively, and feature ProCook’s trademark light and airy store design, with areas for customers t

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Consumer protection laws need an overhaul for the digital age: CPRC

Inside Retail

Consumer protection laws need a radical overhaul in order to keep step with the digitisation of retail, a new report by the Consumer Policy Research Centre has found. According to the CPRC, laws and regulations made decades ago are struggling to keep up with the breadth of options now available to shoppers, and the rapid shift to online shopping throughout the pandemic has simply exacerbated the problem.

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Sloane Stanley grow its design community with the entrance of Poggenpohl’s UK flagship

Retail Focus

Sloane Stanley has announced the official opening of the leading luxury kitchen brand, Poggenpohl, and its largest ever UK studio, at 265-267 Fulham Road in the heart of Chelsea. Totalling 2,458 sq ft, and spanning three floors, Poggenpohl’s new UK flagship store combines architectural concepts and design principles with a trendsetting product range, offering shoppers the opportunity to access and experience the most sought-after kitchens in the world. .

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Inside Louis Vuitton’s technicolour homage to Virgil Abloh

Inside Retail

Located at the intersection of Sydney’s King and Pitt streets within the heart of the city’s luxury district, Louis Vuitton has just unveiled the most coveted pop-up we’ve ever seen. Dubbed “Walk in the Park”, the temporary space opened on December 15, paying homage to the late Virgil Abloh, Louis Vuitton’s men’s artistic director since 2018. . For the next three months, the temporary residency is an immersion into the Louis Vuitton men’s orbit through their most iconic designs created by Ablo

Fashion 130
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St David’s unveils trio of openings for new retailers for 2021

Retail Focus

Landsec , part of The St David’s Partnership, which owns St David’s in Cardiff, has announced the opening of Phase Eight, Hobbs , and Rituals. Totaling over 7,000 sq ft, the three brands add to St David’s premium fashion and lifestyle offer, reflecting Landsec’s strategy of providing a unique choice and experience for guests across its portfolio. Phase Eight’s 2,135 sq ft store is adjacent to Kurt Geiger and is joined by a 3,024 sq ft unit for sister brand, Hobbs, on the Lower Grand Arcade.

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The future is now: Welcome to the world of Cadillac House in Shanghai

Inside Retail

Set in a stunning, 6500sqm building in the Pudong district of Shanghai, Cadillac House is a multi-sensory experience centre that seeks to raise the luxury American automotive brand’s profile in the Chinese market. A cross between a museum, art gallery, cafe, and car showroom, it’s a place where visitors can learn about Cadillac’s century-long heritage and the technologies that are driving it into the future.

Marketing 130
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Mercedes-AMG opens first standalone store at Dubai

Retail Focus

UAE-based Gargash Group and Mercedes-AMG, have announced the opening of the world’s first standalone AMG Store in Dubai. The ‘hybrid retail’ concept store located in City Walk sets a new benchmark for the AMG brand experience in Dubai as it seeks to create a unique lifestyle experience in one of Dubai’s most exciting urban precincts. It features a showroom, boutique, and F&B where enthusiasts can test drive a broad range of the latest top-end Mercedes-AMG models, purchase an exclusive select

ATS 162
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7-Eleven’s $6m investment in Western Australian store growth

Inside Retail

7-Eleven is investing approximately $6m in new stores in Western Australia in 2022. News of the investment comes with the opening of four new stores, including its first regional store at Busselton, and an outlet at Brabham set to open its doors in the next 10 days. The convenience chain has invested $5m in recent growth, bringing the total invested in the region to more than $47m since the unveiling of the first store in October 2014.

Location 130
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New and Lingwood launches Marylebone concept store

Retail Focus

Located on Chiltern Street, it builds on the brand’s first London high-end store located in Jermyn Street and “will play a significant part in the continuing evolution of the brand’s loungewear offering and customer experience” The past year has seen the brand, which also has stores in Eton, Berkshire and in New York, adapt to reflect “customers’ rapidly shifting lifestyles”, the new site will house a curated collection of pieces centred around unique loungewear pieces and relaxed tailorin

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Aussie shoppers reluctant to go back in-store

Inside Retail

A new report reveals that 43 per cent of Aussies plan to not shop at physical stores this holiday season due to concerns about the ongoing Covid-19 pandemic. And if they do find themselves inside these stores, they say that they will be doing so reluctantly. Customer engagement and mobile messaging provider MessageMedia’s report Retail’s Tech Revolution , which surveyed 1000 participants, shows strongly divergent opinions, with 39 per cent of respondents desperate to go out and do some tradition

Shopping 130
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Wisconsin Dollar Tree store closes as associates quit

Retail Wire

A sign posted on the door of a Dollar Tree in Saint Francis, WI, says it all: “This Dollar Tree will be closed until further notice. All the workers quit, and we must restaff.

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‘Too little, too late’: Dangerfield’s plus-size debacle a lesson for brands

Inside Retail

Alternative fashion brand Dangerfield has discontinued its plus-size clothing range, Dangerfield Curve, due to fit problems. Announcing the decision on Instagram last week, the brand said: “We pride ourselves on being an inclusive brand and recognised that the Curve range was not giving our loyal customers enough choice and appropriate fits.”. Instead, the brand has expanded its straight-size range up to a size 20, which it said has increased the number of styles available in that size from 62 t

Fashion 130
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Independent drugstores bring some relief to pharmacy deserts

Retail Wire

Independent drugstores are opening in rural areas that large chains have abandoned. “The big-box stores came into smaller and smaller communities, and they, in essence, outcompeted all the other pharmacies in the area,” said David Zgarrick, a pharmacy professor at Northeastern University. “Now they’re completely gone and with them the pharmacy services and everything else they provided.

ATS 130
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Why global retail stores should lean into localism

Inside Retail

Asia is home to some of the most competitive retail spaces in the world, nowhere more so than Hong Kong. With around 50 million visitors a year, adding to a population of 7.5 million, in a space roughly the size of New York City or London, it’s become a concentrated retail grouping almost without comparison anywhere in the world. How does a retailer achieve standout in a city where it’s not unusual to see three Gucci stores on the same block?

Shopping 130
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Neiman Marcus may split business into three parts

Retail Wire

Neiman Marcus is considering splitting its existing business into three independent parts. The plan being reviewed would separate the company’s namesake department stores and its e-commerce business and spin off Bergdorf Goodman.

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Why faster contracting is key to keeping shelves stocked these holidays

Inside Retail

The news is full of stories warning that ongoing supply disruptions could negatively affect the traditionally busy holiday sales period. Factories aren’t operating at capacity. There aren’t enough shipping containers. Ports are backed up or sitting idle. Labour shortages in long-haul trucking mean product transportation is a challenge. Retailers believe that part of their strategy in dealing with supply chain disruptions and delays must be to source new suppliers when current suppliers can’t del

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Cisco and Intel: Next-Gen Wireless Client Visibility with Intel Connectivity Analytics!

Cisco Retail

Richard Jang. Co-authored with Richard Jang , IBNG Technical Marketing Engineer, and Nilesh Doshi , Sr. AP SW Manager. Managing enterprise-level wireless networks is no easy feat, even if the network-side deployment has been designed to utmost perfection. The problem is that, as network administrators, we cannot control client-side behavior. These behaviors can include but are not limited to being updated to out-of-date wireless drivers, hardware issues, executing strange roaming decisions, and

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Why Good & Fugly is the future of fruit and veg

Inside Retail

After working for 10 years at carshare network GoGet, Richard Tourino went on to embark on a fresh produce venture, Good & Fugly. Tourino is on a mission to make saving the planet affordable and convenient, by delivering “perfectly imperfect” fruit and vegetables direct to consumers’ doors. Here, Tourino shares what inspired him to set up Good & Fugly, how much ugly produce contributes to food waste and what is in store for the company in 2021.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Why Security Can’t Be An Afterthought in DevOps

Cisco Retail

Through the evolution of the software development process over the last decade, our industry has seen the wide adoption of a game-changing paradigm: DevOps. Sadly, while many organizations have commissioned shiny new DevOps teams, those same organizations continue along with their decades-old approach of implementing (or neglecting) security measures.

Planning 136
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Inside the rumoured death of physical stores and other predictions for 2022

Inside Retail

As the festive season continues and sales continue to flow in, so too do predictions for retail in 2022. I started my predictions for Inside Retail a few weeks ago, exploring whether online sales would grow or shrink next year. I presented arguments for both sides, and then concluded that it may end up being a bit of both. For balance, my next predictions are about what may happen with “physical stores” next year.

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The APIs We’re Experimenting with Over the Holidays

Cisco Retail

As we head into the holidays, many of us are going to have quiet time to be with our families, kick back… and mess about with dev projects we’ve been wanting to get to for months. For me, I’ll be busy diving into cloud native networking. I want to learn more about how to bridge the fields of compute and networking. I believe that bringing the two realms together leads to better network design and far greater scalability, cost efficiency, and reliability.

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Real estate deals could be sign that NYC retail is coming back

Retail Wire

Foot traffic to the Times Square area of New York City has been increasing in recent months, although it is still behind pre-pandemic levels. That didn’t deter Paramount Group, a real estate investment trust, from agreeing to pay more than $190 million to acquire the space at 1600 Broadway, home to the M&M’s World store.

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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Attaining High Application Experience for Hybrid Workspaces

Cisco Retail

The Great Return to the Office is coming. Maybe. Hybrid work is here to stay. Perhaps. Remote learning brings equality to education. Hopefully. Regardless, one aspect is certain: the way we work and learn will be constantly changing and technology will have to adapt to support collaborative experiences. According to a recent article on hybrid work in the New York Times: “A look at the New York work force, from a November survey of 188 major employers, showed that 8 percent of Manhattan office wo

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Saker adds seven ShopRite stores to its roster

Retail Wire

Saker ShopRites has reached a deal to acquire seven ShopRite stores from Perlmart Inc. The new stores will bring Saker’s total to 39 in New Jersey. ShopRite holds a nearly 30 percent share of the market in Ocean County where the new stores are located.

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Relevant and Extended Detection with SecureX, Part Two: Endpoint Detections

Cisco Retail

In part one of this series we introduced the notion of risk-based extended detection with SecureX – the idea that a user can prioritise detections into incidents based on their idea of what constitutes risk in their environments and then extend those detections with enrichments from other products. In subsequent posts we are diving deeper into different Cisco Secure detection technologies and how their respective detections can be prioritised, promoted to SecureX as incidents and extended.

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Lowe’s sees demand for home improvement projects tailing off

Retail Wire

Lowe’s expects that its same-store sales in the next fiscal year will likely be flat compared to current levels. The home improvement chain does expect to continue to gain share of the category from its retail rivals. “We’re making targeted investments to win with the DIY customer across generations of homeowners, across geographies and across a spectrum of tastes and styles,” he said.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.