Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Online shopping became a refuge, not because of overwhelming convenience, but because contactless commerce was necessary. And because necessity births invention, intransigent store-based retailers were finally unable to rationalize kicking the digital transformation can down the road to next year’s budget — driven not by the prospect of growth, but rather survival.

Consumer 312

Consumer Drop-Shipping Shipping Returns 312

Retail Technology Review

JANUARY 26, 2021

The end of 2020 marked a turning point for the online grocery market, with COVID-19 accelerating orders and some key acquisitions of robotics companies in the retail space. Since the beginning of the pandemic in March, consumer demand for shopping online has sky-rocketed, fuelled by lockdowns and accompanied by high expectations of fast and free delivery. .

Fulfillment 56

Fulfillment Consumer Shopping Marketing 56

Retail TouchPoints

JANUARY 26, 2021

Belk is reportedly nearing a deal to file for bankruptcy, with plans for Sycamore Partners to hand ownership of the retailer to its lenders, people familiar with the matter told Bloomberg. The deal would take Belk through a pre-arranged restructuring of its $2.6 billion debt. The move would mark a reversal of Belk and Sycamore’s earlier plan , which would have helped the struggling department store avoid bankruptcy altogether.

Department Stores 278

Department Stores Planning Store Operations 278

Global Shop

JANUARY 26, 2021

In today’s highly mobile workforce, working for the same business for 15 years says a lot about the person and the company. Global Shop Solutions, a leading producer of ERP software for manufacturing companies around the globe, is proud to celebrate 15 years of dedicated service from George Thuo, the Director of Cloud & Technology. No Problem Too Big.

Shopping 40

Shopping Technical Support Management Marketing 40

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

JANUARY 26, 2021

Storied British department store chain Debenhams , which entered administration for the second time in April 2020, will live on online following the acquisition of its brand and websites by U.K.-based digital fashion retailer Boohoo Group. Boohoo Group paid £55million ($75 million) for the global rights to the Debenhams brand and websites in a deal that includes all of Debenhams’ in-house brands but none of its physical locations.

Department Stores 252

Department Stores Fashion Location Planning 252

Nelson Blackley

JANUARY 26, 2021

Apart from the huge job losses and store closures involved, the Boohoo/Debenhams deal announced yesterday, along with what seems likely to be a similar arrangement to follow between Arcadia Group and ASOS (although yet unconfirmed) marks a real ‘watershed moment’ for UK retail. It finally confirms that the established multiple retail business growth model of hundreds of identical physical stores across the country, involving huge ‘occupancy costs’ such as rent, business rates and service charges

Department Stores 40

Department Stores Returns Consumer Shopping 40

Retail Technology Review

JANUARY 26, 2021

Problems with receiving and returning products are having a major impact on customer perceptions of UK retailers, according to a new report from post-purchase technology platform HelloDone. .

Returns 28

Returns 28

Retail TouchPoints

JANUARY 26, 2021

L’Occitane has filed for Chapter 11 bankruptcy and will close at least 23 of its 166 U.S. stores, according to court papers. The retailer’s parent company and its international operations, as well as the ELEMIS and LimeLife brands, will be unaffected by the move. L’Occitane expects the restructuring process to better position its flagship banner for growth in the U.S. by reducing its rent payments.

Payment Services 187

Payment Services Store Operations ATS 187

Retail Technology Review

JANUARY 26, 2021

Google Cloud has launched Product Discovery Solutions for Retail, a suite of solutions built to help retailers around the globe enhance their ecommerce capabilities and deliver highly personalised consumer experiences in the first phase of their shopping journeys.

Shopping 28

Shopping Consumer 28

Retail TouchPoints

JANUARY 26, 2021

Lancôme , YSL , Urban Decay and NYX Cosmetics have launched AR Try on for eyeshadow products on Pinterest as a way to make shopping for cosmetics more immersive online. This latest augmented reality feature joins Pinterest’s expanded product tagging feature. “The future of shopping will rely on online shopping experiences that are similar to that of in-store and complement that joy we find in browsing, seeing curated collections and trying on products until we find what’s best for us,” according

Advertising 176

Advertising Shopping ATS 176

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Wiser

JANUARY 26, 2021

The only way that brands can understand their customers is by collecting data, but a recent shakeup that aims to improve consumer privacy and control is cutting off one key source: third-party cookies. Simply put: the phasing out of third-party cookies from Google Chrome will make it harder for consumer packaged goods (CPG) companies to capture high-quality customer data from online channels.

Marketing 78

Marketing Advertising Consumer Apparel 78

Retail TouchPoints

JANUARY 26, 2021

Furniture retailer Raymour & Flanigan , has announced that Seth Goldberg will succeed his father Neil as President of the family-owned business. Neil, who has held the position of President and CEO since 1982, will become Chairman and CEO, while EVPs Steven Goldberg and Michael Goldberg (Neil’s brother and cousin respectively) will become Vice-Chairmen.

Shopping 175

Shopping Marketing Store Operations ATS 175