Retail TouchPoints

MARCH 5, 2021

As COVID-19 quickly spread in early 2020, the retail industry was among the first to be affected. But unlike hard-hit sectors such as airlines and live events, retail saw a more uneven impact — especially when it came to dramatically changed consumer behavior. Now, almost a year later, retailers are struggling to meet consumers’ increasing expectations for instantaneous and personalized interactions with the brands they love.

Customer Experience 284

Customer Experience Social Commerce Consumer Marketing 284

Dezeen

MARCH 5, 2021

A palette of plaster, marble, terrazzo and stainless steel was chosen to create interiors that customers want to "reach out and touch" in this Dublin skin clinic by Kingston Lafferty Design. The local firm was commissioned by the Fitzgerald Private Clinic to capture a sense of calm, quiet luxury while maintaining the cleanliness expected from a surgery.

Beauty and Health 98

Beauty and Health Location ATS 98

Retail TouchPoints

MARCH 5, 2021

Majid Al Futtaim , the exclusive franchisee of French hypermarket chain Carrefour in the United Arab Emirates, has opened a fully automated micro-fulfillment center (MFC) at the Carrefour store in Ibn Battuta Mall in Dubai. Developed in partnership with Takeoff Technologies , the digitized storage picking facility automates the task of managing orders: All orders can be prepared within five minutes, and the average time between order placement and dispatch has been cut in half.

Fulfillment 264

Fulfillment Location Planning Management 264

Retail TouchPoints

MARCH 5, 2021

Burlington Stores has doubled its long-term store footprint target to 2,000 stores, up from the 1,000 -store target established when the company launched its IPO in 2013. In reporting its Q4 2020 results, Burlington said industry-wide store closures had presented a significant opportunity for the off-price chain as it begins rolling out a new, smaller store format.

Planning 235

Planning Location Store Operations Accounting 235

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

MARCH 5, 2021

Constellation Brands — home to top beer, wine and spirits brands including Corona, Modelo Especial, Kim Crawford, Meiomi and SVEDKA Vodka — is embarking on a digital transformation driven by advanced data analytics and expertise from the DTC world. The beverage alcohol company, which has operated as a traditional distributor-based wholesale business for decades, is currently in the process of building out standalone websites for its key brands as it moves toward becoming a customer-centric omnic

Wholesale 215

Wholesale Consumer Marketing Fashion 215

Retail TouchPoints

MARCH 5, 2021

HBC will spin off Saks Fifth Avenue ’s ecommerce business as a standalone entity that will be called Saks. Growth capital investor Insight Partners will make a $500 million minority equity investment in Saks in a deal that values the online retailer at $2 billion. The 40-store Saks Fifth Avenue chain will continue operating as an entity called SFA that will remain wholly owned by HBC.

Fulfillment 218

Fulfillment Returns Customer Experience Marketing 218

Retail TouchPoints

MARCH 5, 2021

Ecommerce fulfillment provider Deliverr has raised $170 million in new funding, bringing the total capital raised to more $240 million. Deliverr describes itself as “democratizing fulfillment” by enabling merchants of any size to provide a “Prime-like customer experience” with services like two-day and next-day delivery. The current ecommerce boom has been a boon for the company, which fulfilled millions of orders through its network last year, reporting a six-fold increase from the prior year.

Merchant Services 164

Merchant Services Fulfillment Management Customer Experience 164