Mon.Aug 01, 2022

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3 Immersive Customer Experiences Using Augmented Reality

Retail TouchPoints

When the mobile game “Pokémon GO” made a splash in 2016, global audiences got their first taste of just how engaging augmented reality experiences could be — and brands took notice. Augmented reality, like the filters and lenses found on Instagram and Snapchat, transform the passive experience of being served a piece of content into an immersive one.

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Liquor Marketing Group buys loyalty marketing company

Inside Retail

Off-licence retailer Liquor Marketing Group (LMG) has strengthened its loyalty armoury and reach by acquiring Adelaide-based digital marketing software company Zen Global. The deal will incorporate Zen’s digital marketing platforms to “complement” LMG’s digital marketing reach initiatives offering real-time stock on hand and order processing functions for LMG’s e-commerce platform and medium- and long-term benefits such as integrated gift card solutions and banner loyalty programs.

Marketing 246
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New ‘Phygital’ Experience at Saks, Neiman Marcus Aims to Bring Shoppers into the Metaverse

Retail TouchPoints

Fashion designer Jonathan Koon has teamed up with the retail-focused metaverse world Highstreet to launch a “phygital” experience at Saks Fifth Avenue , Neiman Marcus , Selfridges and a number of other retailers that is designed to “transport shoppers into the metaverse.”. The latest line from Koon’s label — Mostly Heard Rarely Seen 8-Bit — features physical garments embedded with a redeemable non-fungible token (NFT).

ATS 293
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“No bells and whistles”: Inside Metcash’s new value-based supermarket

Inside Retail

Moving beyond its IGA brand, Metcash is making a play at the low-cost, bulk-buy market with its latest venture Supa Valu – a range of warehouse-style supermarkets that showcase products by the pallet, as well as featuring local butchers and bakers. With the first three stores launching across New South Wales and Victoria over the last year, Supa Valu targets a growing segment of Australians looking to find ways to cut their weekly food costs, as well as those overwhelmed by the options presented

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Walmart Launches Refurbished Items Site

Retail TouchPoints

Seeking to feed consumers’ hunger for value along with their desire to help save the planet, Walmart has launched Walmart Restored. The new program, designed to help shoppers discover “like-new” refurbished products, is available online and will be available in select stores this fall. The Walmart Restored products, which include items from well-known brands including Apple , Samsung and KitchenAid , all have been professionally inspected, tested and cleaned, and the retailer offers a 90-day fre

Returns 257
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Exclusive: How Paul Waddy, Mal Chia built their dream e-commerce agency

Inside Retail

Two of the most respected and experienced leaders in Australia’s e-commerce industry have teamed up to fill a gap in the market for a full-service digital agency that takes a holistic approach to online growth. Paul Waddy, previously CEO of The Horse and head of operations at Showpo, and Mal Chia, previously CMO of Ryderwear and part of the launch of Uber in Australia, are co-founders of Ecom Nation, a digital agency specialising in e-commerce strategy and growth.

Marketing 147

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Rising inflation prompts ‘radical changes’ in how Australians spend

Inside Retail

Australians are set to make “radical” changes to their spending as the economy tightens according to new research by consumer intelligence platform, Toluna. To combat rising inflation and manage expenses, 20 per cent of Australians are now putting off upgrading their tech devices such as mobile phones and tablets, performing home repairs or buying any major appliances (18 per cent).

Planning 147
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Follett to Feature Vitamin Shoppe Health and Wellness Products in College Bookstores

Retail TouchPoints

Follett Higher Education Group has partnered with The Vitamin Shoppe to bring a range of the wellness retailer’s exclusive products to a select group of campus bookstores across the U.S., with plans to expand both product lines and sales venues in future semesters. The products include vitamins, supplements, sports nutrition and academic performance products supporting sleep, mood and brain health from brands such as The Vitamin Shoppe, BodyTech , BodyTech Elite , plnt and TrueYou.

Location 252
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Thai businesses cash in on cannabis, from milk tea to toothpaste

Inside Retail

Thai businesses are cashing in with cannabis-infused products like toothpaste, tea, soaps and snacks after the government legalised the plant and its extract this year, generating a wave of interest in the drug. “It gives me a deep and comfortable sleep,” said Pakpoom Charoenbunna, 32, who buys a cannabis-infused drink from his regular milk-tea vendor.

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How Barnes & Noble is Leveraging the #BookTok Phenomenon (and Vice Versa)

Retail TouchPoints

Before there was TikTok to entertain us, there were books (and radio, theater, TV, music…but that’s not the point here). Now, the “ascendent platform of the decade” is encouraging its users to “take a break from watching” and instead engage in the centuries-old pastime of reading. And Barnes & Noble is coming along for the ride. TikTok has teamed up with Barnes & Noble to launch a summer reading campaign — #BookTokChallenge — to encourage people to discover new books and authors and then

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Battle of the superapps: GoTo vs Sea in Indonesia

Inside Retail

The e-commerce market is worth more than $100 billion in Indonesia this year, and the e-commerce arms of two superapps – GoTo and Sea – are going head to head for No. 1 position in the hearts, minds, and wallets of Indonesia’s consumers. GoTo’s Tokopedia started with a big advantage, but Sea’s Shopee is closing fast. How did Tokopedia relinquish such a big advantage, and what is it doing to fend off the challenge?

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Amazon to Offer Same-Day Store-Based Delivery for PacSun, GNC, Diesel and More

Retail TouchPoints

Amazon is continuing to expand its last mile services beyond its own retail ecosystem with the addition of same-day delivery service from a number of leading retailers’ stores, including PacSun , GNC , SuperDry and Diesel. Sur La Table and 100% Pure also will join this roster in the next few months. Available to retailers that also sell on the Amazon Marketplace, the expanded seller offering will see Amazon associates pick up and deliver online orders from retailers’ stores to Prime members who

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Liquidation warehouses fill up as retailers struggle with excess inventory

Retail Wire

Retailers are selling excess stock to liquidators in an attempt to align their inventories with consumer demand. “It’s unprecedented,” said Chuck Johnston, a former Walmart executive and chief strategy officer at goTRG. “I have never seen the pressure in terms of excess inventory as I am seeing right now.”.

Consumer 130
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7 For All Mankind Brazil Adopts AI Sizing Tech to Reduce Returns and Waste

Retail TouchPoints

7 For All Mankind is helping customers in Brazil find their perfect fit through the adoption of AI sizing technology that the denim brand hopes will boost sales and drive down return rates, while promoting less waste in the apparel industry. The brand has implemented the MySizeID solution from MySize Inc., which will allow more accurate sizing measurements for Brazilian customers who use the technology on their mobile phones.

Returns 228
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Private sector wages rose nearly six percent last quarter

Retail Wire

Private sector pay increased 5.7 percent in the second quarter compared to five percent in the first, according to data from the U.S. Bureau of Labor Statistics. Rising wages suggest that employers are still having difficulty recruiting new workers and retaining existing ones.

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SA’s premier retail precinct welcomes Australia’s biggest brands

Inside Retail

Shoppers and visitors are returning to the Adelaide CBD, with spending up, dwell time increasing, and major brands investing in Rundle Mall, Australia’s retail precinct of the year. The outdoor pedestrian mall, located in the heart of the CBD and on the doorstep of major cultural attractions, has found its post-pandemic prime as South Australians and interstate tourists find a new normal.

Fashion 130
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Sales of Businesses Slowing Due to Rate Hikes and Inflation

Small Biz Trends

Small business acquisitions decreased by 3% during the second quarter of 2022 while the median sale price slipped 9% below the previous quarter, a drop from $345,000 to $315,000. Sales of Businesses Slowing Due to Rate Hikes and Inflation. The acquisitions figure is less of a worry as it is still a gain of 14% year-on-year which indicates that a strong market is navigating the economic fluctuations well enough.

Marketing 135
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Daniel Hawkins appointed as Domino’s New Zealand GM

Inside Retail

Daniel Hawkins has been appointed as Domino’s New Zealand’s newest GM of operations, effective immediately. Hawkins has more than 20 years of experience in technology and digital leadership roles at companies such as Michael Hill and Zarraffa’s Coffee. He joined Domino’s 18 months ago as the chief information officer overseeing the business’ IT functions in both markets.

Returns 130
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Startups 101: A Guide to Managing Your Employees More Efficiently

Small Biz Trends

Many factors contribute to the overall success of an organization – from strategy formulation to company leadership. Employee management also contributes to an organization’s ability to achieve its objectives. Employees are likely to be more productive and engaged when they are properly managed. However, it’s not always easy to be a good manager.

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This is the last Sears for hundreds of miles. What can it tell us about the state of malls?

Retail Dive

The department store in Maryland is sparsely merchandised and low on traffic. Senior Reporter Ben Unglesbee takes a look inside to see how retail has changed since the heyday of malls.

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Luxury brand consumers are not detered by inflation

Retail Wire

Wealthier consumers are continuing to purchase luxury goods despite inflationary pressures. Many have been buoyed by savings built upon during the first two years of the pandemic.

Consumer 100
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Gas Prices Drop for 48th Straight Day

Small Biz Trends

The average price of a gallon of gasoline across the country has gone down for the 48th consecutive day since rising to a record of $ 5.016 in June, dropping to 4.212 a gallon on Monday, August 1, 2022, according to figures from the American Automobile Association (AAA). Monday saw a 14-cent decrease in the price of regular gasoline from last week’s $4.355 gas prices, and down by over 60 cents from a month ago.

Consumer 105
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Candy company is looking for a chief candy officer

Retail Wire

Candy Funhouse will pay its first and only chief candy officer $78,167.70 a year to taste 113 pieces of candy a day. The job, which can be done remotely or in person, comes with palate training and a dental plan.

Planning 100
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Amazon launches same-day delivery for Pacsun, GNC and other retailers

Retail Dive

The new Prime benefit is the latest example of how the e-commerce giant’s focus is increasingly on services for third parties more than on retail.

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Employers cut metaverse jobs

Retail Wire

The number of metaverse-related job openings fell 81 percent between April and June, according to a report by Revelio Labs. Jobs in the nascent industry, which is not yet producing profits for corporations, are being cut back as businesses seek to prop up bottom line results.

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The renewed and lasting importance of VDI

Cisco Retail

Digital transformation isn’t new, but it was profoundly accelerated in 2020 when the pandemic materialized and the vast majority of us started working remotely. Urgent New Demands. Practically overnight, virtual desktop infrastructure (VDI) became vitally important. Not just for basic email and file sharing, but for advanced levels of learning, creating, and communicating.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Olympia Sports is shuttering its stores

Retail Wire

Olympia Sports is closing its more than 70 locations in the Northeast, Mid-Atlantic and Midwest. according to the company. The retailer has not said whether it will keep an online presence following the closure of its stores. The business was founded in 1975.

Location 100
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15 Travel Business Ideas

Small Biz Trends

As the world finally opens up for business, the beleaguered travel industry is getting its groove back. Not surprisingly, this is attracting a number of small business owners to explore hospitality business ideas. What Are Travel Businesses? Travel businesses offer services related to travel. This includes services such as lodging, rentals and recreational activities to experience local culture.

Outdoor 98
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Workers say that four-day week works for them

Retail Wire

The UK is engaged in a massive experiment to test four-day work weeks. Lisa Gilbert, a lending services manager at Charity Bank, is one of the thousands participating in the test. “I can really enjoy my weekend now because I’ve got my Friday for my chores and my other bits and pieces or… if I just want to take my mum out for a walk I can do that now without feeling guilty,” she said.

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Branch Signs Two Restaurants to Join Tenant Roster at Shopping Center Underway Near Pensacola

Shopping Center

Milton, Fla. — Branch Properties has signed two restaurants to join the tenant roster at Merganser Commons at Dogwood Estates, a 66,912-square-foot shopping center under construction in Milton, a Florida Panhandle city located about 24 miles east of Pensacola. The Atlanta-based… The post Branch Signs Two Restaurants to Join Tenant Roster at Shopping Center Underway Near Pensacola appeared first on Shopping Center Business.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.