Retail TouchPoints

MARCH 11, 2022

From labor shortages to supply chain disruptions, retailers are up against significant challenges that are disrupting the industry as a whole and shaking up overall measures of both customer and employee satisfaction. In fact, over the last 18 months, retailers have experienced a 17-point decline in customer satisfaction (CSAT) related to product availability and a 14-point drop in CSAT related to employee assistance, according to a Medallia Insights study of more than 85 global retailers.

Customer Experience 290

Customer Experience Employee Engagement Promotions Outdoor 290

Retail Wire

MARCH 11, 2022

Consumers in search of cheap gas may make their way to retailers such as BJ’s Wholesale Club, Costco and Sam’s Club to fill up their tanks. That may not be all good news for these chains as many sell fuel at very low margins and even sometimes at a loss.

Consumer 246

Consumer Wholesale ATS 246

Retail TouchPoints

MARCH 11, 2022

The CMO Council has begun sharing its list of “ Brands Bucking Russia ” to highlight the companies withdrawing their business from Russia in response to the country’s invasion and continued attacks on Ukraine , with plans to update the list daily. Major brands, including Adidas , Amazon , Apple , eBay , Hermès , Levi’s and LVMH are just a few of the names already on the roster.

Planning 259

Planning Consumer Marketing 259

Retail Wire

MARCH 11, 2022

Fast-fashion chain Primark has no plans to enable online ordering with delivery. It may, however add a buy online and pickup in-store service in response to changes in consumer shopping behavior. The chain plans to launch a new website in the UK and 13 other markets by the end of the month.

Fast Fashion 130

Fast Fashion Fashion Planning Consumer 130

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

MARCH 11, 2022

Target is helping sustainability-minded shoppers with relevant products with the launch of the Target Zero label, a curated collection of new and existing products that are designed to reduce waste. The initial launch includes national brands Burt’s Bees , PLUS and Pacifica and will expand to include additional products in the future. The Target Zero icon will be featured both in-store and on Target.com, where shoppers can specifically shop the curated assortment.

Consumer 258

Consumer Shopping Marketing ATS 258

Retail Focus

MARCH 11, 2022

At a glittering awards celebration in London, the VM & Display Awards winners were announced. Suppliers and retailers gathered at the Leonardo Hotel St Pauls to honour the very best in retail visual merchandising and display. The winners and shortlisted entries from the awards can be seen below: BEST USE OF INSTORE GRAPHIC/SIGNAGE. Sponsored by Mega Creative.

Boutique 130

Boutique Department Stores Visual Merchandising Outdoor 130

Retail Wire

MARCH 11, 2022

Businesses that have the word apple in them or who use an apple in their logo are virtually guaranteed scrutiny and legal pushback from tech giant Apple. Josh Rosenstock, an Apple spokesperson, said that the company is only following the law. “When we see applications that are overly broad or could be confusing to our customers, our first step is always to reach out and try to resolve these quickly and amicably,” he said.

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Cisco Retail

MARCH 11, 2022

For the past year, we’ve been working to develop and publish use cases for SecureX orchestration. To date, we’ve published 64 workflows that address a wide variety of use cases including automated investigation, automated response, incident promotion, and more. One of our newer use cases, number 53 , brings Kenna Security into the orchestration ecosystem.

Promotions 140

Promotions Management 140

Retail Wire

MARCH 11, 2022

Jones Soda has debuted a new brand, Mary Jones, that will include cannabis-infused sodas, gummies and syrups. “We’re a small player in soda, but we’re going to be the biggest national player when it comes to a recognizable [consumer-packaged goods] name in cannabis,” said Bohb Blair, chief marketing officer at Jones Soda.

Consumer 100

Consumer Marketing ATS 100

Hunton Andrews Kurth

MARCH 11, 2022

On March 9, 2022, the Securities and Exchange Commission (“SEC”) held an open meeting and proposed new cybersecurity disclosure rules for public companies by a 3-1 vote. If adopted, the new rules would impose substantial new reporting obligations with respect to material cybersecurity incidents and cybersecurity risk management, strategy, and governance for both domestic and foreign private issuers subject to the reporting requirements under the Securities Exchange Act of 1934.

Payment Services 106

Payment Services Management Planning ATS 106

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

MARCH 11, 2022

The singer and fashion entrepreneur Rihanna is working with banks to pursue an initial public offering as early as this year for her Savage X Fenty lingerie brand. The current valuation for the company is $3 billion or more.

Planning 100

Planning Fashion 100

RETAIL MANAGEMENT SOFTWARE

MARCH 11, 2022

Do you know how to manage your inventory as effectively as possible? Do you have enough stock on hand? What are the inventory management best practices? If you can’t answer these questions, it’s time to reconsider how you manage your inventory. Inventory management best practices enable you to run your business most effectively and profitably.

Inventory Management 92

Inventory Management Management Inventory Turnover Drop-Shipping 92

Retail Wire

MARCH 11, 2022

President Vladimir Putin supports a plan to nationalize foreign-owned businesses that have suspended or ended operations in Russia over that county’s unprovoked attack on neighboring Ukraine. The threat of nationalization was rebuffed by the White House, with vows that even more economic pain would be visited on Russia should it take such action.

Planning 100

Planning 100

Retail Dive

MARCH 11, 2022

Pre-pandemic, the retailer was near bankruptcy. Now it's attracting new customers and regaining lapsed ones as people buy clothes again.

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108

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

MARCH 11, 2022

Burger King announced that it “has suspended all of its corporate support for the Russian market, including operations, marketing and supply chain.” The 800 Burger King locations in Russia are franchised operations.

Location 100

Location Marketing 100

Retail Dive

MARCH 11, 2022

Judiciary committee members allege that the e-commerce giant's executives lied during an investigation into its competitive practices.

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Star Miconics

MARCH 11, 2022

Self-service, or “unattended” environments, are the new expectation, and 2022 will officially be the watershed moment for self-checkout technology, adoption, and innovation. Let’s break down some key pieces you’ll want to consider when building out your strategy. Self-Serve Is So Self-Serving. Consumers now expect payment solutions that both anticipate and address their needs no matter where, when, or how they choose to shop.

Payment Services 88

Payment Services Merchant Services Kiosk Checkout 88

Retail Dive

MARCH 11, 2022

2021 was a year of growth, as net sales at the beauty retailer surged more than 40% over 2020 and expanded by over a billion dollars from 2019.

Shopping 107

Shopping Planning ATS 107

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Hyken

MARCH 11, 2022

This week we feature an article by my friend Donna Cutting, Founder and CEO of Red-Carpet Learning Systems, Inc. , and the author of the new book Employees First! Inspire, Engage, and Focus on the HEART of Your Organization. She shares the five ways to treat employees like customers and become a company where people want to work. People quit their jobs in record numbers last year, and many of them never jumped back into the world of work.

Employee Engagement 75

Employee Engagement Management Marketing ATS 75

Retail Dive

MARCH 11, 2022

As the war in Ukraine continues, brands including Crocs and Skechers are joining others that have stopped shipments to Russia, shut down their websites in the country or taken other measures.

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LS Retail

MARCH 11, 2022

©iStock/Jakub Laichter Giant global businesses in every sector are suspending, severing ties, closing, exiting, stopping or pausing activities in Russia following the invasion of Ukraine. Why it matters: In addition to condemning the invasion, the companies see an impossible environment — from worker safety to the logistics of getting supplies, financial and sales disruption and the complexity of complying with sanctions.

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74

Retail Dive

MARCH 11, 2022

Jose Zuniga oversaw the shaving brand's $1 billion acquisition by Unilever and will now help scale the haircare company.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. At a time when retailers are fighting supply chain issues, rising inflation and having to implement and often defend COVID-19 protocols the customer experience can be lost along the way.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Shopping Center

MARCH 11, 2022

Houston — Wu Properties has acquired Willowchase Center, a 231,126-square-foot shopping center that sits on a 19.5-acre site in northwest Houston. The property was 97 percent leased at the time of sale, with Hispanic grocer Fiesta serving as its anchor.… The post Wu Properties Acquires 231,126-Square-Foot Shopping Center in Northwest Houston appeared first on Shopping Center Business.

Shopping 52

Shopping Grocer ATS 52

Retail Geek

MARCH 11, 2022

A weekly podcast with the latest e-commerce news and events. In episode 288 we cover some industry news and review retailers Q4 earnings reports. Subscribe: Apple Podcasts Google Podcasts Spotify Stitcher Podcast RSS SoundCloud TuneIn iHeartRadio Google Play Music Overcast Pocket Casts Facebook. ? ? ? ? ? News. eTail West Tradshow Amazon Stock Split Shopify Fulfillment Network eBay “The Vault” Twitter E-Commerce Pilot Retail Media Networks are on fire Inflation continues to rise.

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Drop-Shipping Shipping Fulfillment Merchant Services 52

Shopping Center

MARCH 11, 2022

The pandemic put a spotlight on essential retailers, and despite a resurgence across nearly all retail categories, the grocery sector remains top of mind for investors. Shopping Center Business recently reached out to Tom Georges, director in Stan Johnson Co.’s… The post What ALDI’s Rapid Expansion Means for Net Lease Investors appeared first on Shopping Center Business.

Shopping 52

Shopping 52

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Shopper Intelligence

MARCH 11, 2022

The post Category Management: Become a trusted advisor – 5 tips to succeed appeared first on Shopper Intelligence.

Management 52

Management 52

Shopping Center

MARCH 11, 2022

Miami — Brickell Station Partners has sold a retail property in Miami to Gazit Horizons for $20.1 million. Hector Antunez and Juan Andres Nava from Metro 1 represented Brickell Station Partners, and Fabian Graff of Metro 1 represented Gazit Horizons.… The post Brickell Station Partners Sells Retail Building in Downtown Miami for $20.1 Million appeared first on Shopping Center Business.

Shopping 52

Shopping 52

Retail TouchPoints

MARCH 11, 2022

At eBay ’s investor day March 10, CEO Jamie Iannone shared details about the company’s long-term growth strategy and previewed new products, including plans for the eBay Vault — both a physical storage facility and a digital marketplace for trading cards and other high-value collectibles. The company also announced plans to launch its own digital wallet. “We are building an eBay for the future by doubling down on what we do best — connecting sellers and buyers of non-new in-season products

Payment Services 290

Payment Services Planning Shipping Management 290

Shopping Center

MARCH 11, 2022

San Francisco, Calif. — Whole Foods Market has opened a 64,737-square-foot flagship store at Trinity Place in San Francisco’s Mid-Market neighborhood. Located at 1185 Market St., the store offers more than 3,700 local products; a selection of 714 wines; 300… The post Whole Foods Market Opens 64,737-Square-Foot Store in San Francisco appeared first on Shopping Center Business.

Marketing 52

Marketing Location Shopping ATS 52

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning