Retail TouchPoints

MARCH 24, 2021

The CBD industry has seen explosive growth in recent years, especially in the booming wellness sector. U.S. consumers spent an estimated $14.9 billion on CBD products in 2020, with that number projected to increase to $26.4 billion by 2025, according to research from New Frontier Data and Square. This growth trajectory is particularly impressive given the regulatory disconnects that the industry has to contend with.

Consumer 317

Consumer Advertising Marketing Accounting 317

Hyken

MARCH 24, 2021

This is the first of a number of lessons I’ll be sharing from my newest book, I’ll Be Back: How to Get Customers to Come Back Again and Again. A few years back I wrote about the idea of measuring customer satisfaction versus customer behavior. We’re revisiting that topic with a fresh point of view. Today’s lesson is about the exciting topic of measurement and data.

Returns 126

Returns Promotions Management Marketing 126

Retail TouchPoints

MARCH 24, 2021

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments. This has accelerated the evolution of the role physical stores play, from a point-of-discovery to a point-of-pickup.

Payment Services 290

Payment Services Fulfillment Consumer Returns 290

LS Retail

MARCH 24, 2021

©iStock/AndreyPopov Employee compensation across the globe has been disrupted due to the global pandemic, with many employees reporting that salary has yet to return to pre-pandemic levels. Elements Global Services surveyed 2,200 people from the US, Canada and the UK to explore pandemic-related trends in job compensation, feelings on executive pay and what percent pay raise would compel employees to leave their current job.

Returns 98

Returns ATS 98

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

MARCH 24, 2021

Hudson’s Bay has officially opened the virtual doors of its new third-party marketplace on TheBay.com , less than two months after first putting out a call for vendors to join the platform. The company anticipates that it will have more than 500 sellers by the end of 2021. The addition of third-party vendors will allow the legacy retailer to feature a “significantly expanded” category offering that will include sports and recreation, tech, pets, health and wellness, and vintage designer handbags

Shopping 264

Shopping ATS Marketing 264

Medallion Retail

MARCH 24, 2021

If the pandemic taught us anything, it’s that whatever type of product we want can usually be at our doorstep in no time at all. Some things that were ordered on a Monday afternoon would show up Tuesday. And show. The post Shopper Education: Tuning into the Shopper’s In-Store Channel appeared first on Medallion Retail.

ATS 52

ATS Customer Experience Consumer Retail Marketing 52

Retail Assist

MARCH 24, 2021

Ok, so The Who might not have been talking about getting their admin list ticked off and, yes, it might not seem the most rock ‘n’ roll of subjects but, at Retail Assist, we’re huge fans of planning and preparation. With non-essential retail stores re-opening in just a few weeks, there’s a lot to set up for both head office and store teams; when you’re finally able to welcome customers back inside your bricks-and-mortar stores, you’ll want to keep your tills working, your staff calm and minimise

Returns 52

Returns Planning Customer Experience ATS 52

Retail TouchPoints

MARCH 24, 2021

With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail Federation , retailers are seeking to improve the shopper’s experience while also streamlining the many elements involved in processing returns. Inmar Intelligence , a services company processing 600 million consumers returns annually, and Delivery Experience Management (DEM) provider Convey are partnering to combine their offerings into one integrated solution providing end

Returns 249

Returns Fulfillment Management Consumer 249

Shopper Intelligence

MARCH 24, 2021

These insights about beer shopping behaviour were first published as part of The Grocer’s Alcohol Category Report 2020. From Lock-in to Lockdown: changes in Beer Shopping Behaviour during Covid. Corona anyone? This may have sounded like a tasteless joke as we entered this pandemic. Yet, somewhat ironically, the Mexican lager brand has seen a 40% increase in its UK sales in 2020 ( Nielsen ).

Shopping 52

Shopping Grocer Promotions Supermarket 52

Retail TouchPoints

MARCH 24, 2021

Many business owners delay updating their product portfolios to give themselves time to address other crucial operational tasks. Giving your portfolio a makeover may seem optional, but failing to do so could be a big mistake. You never know how many customers and opportunities you might miss out on because of an old, outdated or otherwise unappealing portfolio.

Target Market 186

Target Market Operating Expenses Accounting Finance 186

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Times

MARCH 24, 2021

At Vend, we’re proud to be the POS system of choice for some of the world’s leading sports teams. A great example is the Saskatoon Blades , a major junior ice hockey team that’s currently playing in the Eastern Division of the Western Hockey League. . The team has a multi-channel retail presence, and they sell both in-store and online. They also have pop-up shops on game days.

ATS 52

ATS Inventory Management Accounting Management 52

Retail TouchPoints

MARCH 24, 2021

Destination XL has received a $17.5 million first-in, last-out (FILO) term loan facility to refinance certain indebtedness and provide additional liquidity for ongoing working capital needs. The retailer is still struggling under the challenges of the past year, with Q4 2020 sales falling 23.7% to $100.1 million. Destination XL, which operates the DXL Big + Tall and Casual Male XL brands and ecommerce sites including dxl.com, has pivoted its operations to recover from the pandemic.

Operating Expenses 203

Operating Expenses Apparel Returns Planning 203

Hunton Andrews Kurth

MARCH 24, 2021

As California continues to advance its reopening efforts, the state’s retailers are grappling with rapid changes to the law surrounding their operations and the management of their workforce during the COVID-19 pandemic. One area that has seen frequent change is the sick leave landscape in California. While the last statewide California sick leave law (applying to businesses with 500+ employees) expired on December 31, 2020, the state has now created a new sick leave entitlement that will crea

Management 52

Management 52

Retail TouchPoints

MARCH 24, 2021

B2B wholesale marketplace Faire is expanding into Europe with launches in the UK and the Netherlands, with plans to add additional European markets in the coming months. Faire connects local independent retailers with brands and artisans from around the world. The marketplace currently serves 170,000+ independent retailers across North America and features a roster of more than 15,000 brands from 70 countries; the UK represents the third largest number of brands on the platform.

Wholesale 151

Wholesale Shipping Returns Planning 151

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Dezeen

MARCH 24, 2021

Toronto designer Paolo Ferrari has created the interiors for Alchemy, a marijuana dispensary that "rejects staid cannabis clichés" with mirrored ceilings and custom-made sniff jars connected to digital display screens. Located in Downtown Toronto, the shop is the licensed flagship for Canadian-grown cannabis brand Alchemy. Alchemy is a marijuana shop in Downtown Toronto.

Accessories 90

Accessories Checkout Shopping Location 90