Retail TouchPoints

OCTOBER 27, 2022

This year has been especially perilous for Industrial Athletes, the critical personnel who get our goods where they need to go and keep the retail industry running. The turbulent labor market made for especially high turnover, which meant less training, earlier burnout and more injuries. Our recent Industrial Athlete Workforce Report found that nearly half (47%) of Industrial Athletes are stressed at their current jobs and 18% say it’s having a negative effect on their mental health, nearly equa

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Retail Focus

OCTOBER 27, 2022

Season’s Feastings invites customers to celebrate the power of food to bring us together this festive season. Launching across Selfridges’ four stores and on selfridges.com , Selfridges will offer customers serving suggestions for setting up, dressing up, gift giving and merrymaking, as we look forward to coming together with friends and family to enjoy cherished Christmas rituals.

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Inside Retail

OCTOBER 27, 2022

It’s hard to imagine a retailer that isn’t reviewing its data security following the recent spree of cyberattacks on businesses in the Asia Pacific region, from Woolworths’ online marketplace MyDeal in Australia, to the online marketplace Carousell in Singapore. Many cybersecurity experts say these attacks could have been avoided if the businesses had been more vigilant, but they also caution that simply increasing data security measures isn’t enough to protect a company against cyberattacks in

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Retail TouchPoints

OCTOBER 27, 2022

Computer vision company Trigo has raised $100 million in a new equity financing round. The solution provider will use the funding to scale deployment of autonomous urban supermarkets across Europe and the U.S., enter new geographies and develop its store and inventory management software application suite, StoreOS. Trigo’s solution is designed to help supermarkets create a “digital twin” of the store using feeds from ceiling-mounted cameras and shelf sensors.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

OCTOBER 27, 2022

Fast-growing British beauty brand Trinny London has come a long way since launching online five years ago. Founded by television presenter and fashion expert Trinny Woodall at her kitchen table in 2017, the brand is known for its multitasking makeup products, such as the Lip2Cheek range, which can be used as both lipstick and blush, and BFF Eye, an award-winning serum and concealer in one.

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Retail TouchPoints

OCTOBER 27, 2022

During a time of continued C-suite transition, department store retailer Belk has appointed MaryAnne Morin as its President and Chief Merchandising Officer. Morin joined Belk to fill the role vacated in June 2022 by former EVP and CMO Chris Kolbe. Kolbe left Belk after co-founding eco-conscious fashion and textile company HyperNatural. Morin will manage Belk’s merchandising, planning and private brands.

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Retail TouchPoints

OCTOBER 27, 2022

Petco Health and Wellness Company has entered into a multi-year partnership with Nationwide that makes the insurance company the retailer’s exclusive provider. The partnership will combine Petco’s pet health and wellness solutions, which are available through its more than 1,500 pet care centers, with Nationwide’s deep database of claims data. Petco’s goal with the partnership is to expand access to pet healthcare in the U.S. across all life stages, through Petco’s pharmacy, veterinary hos

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Inside Retail

OCTOBER 27, 2022

Women-founded and led diversity platform, Work180 has secured $1.8 million in funding, including $300,000 of co-investment from LaunchVic’s Alice Anderson fund and impact investment firm Giant Leap. The funding will help to spur the growth of Work180’s new online platform to help employers build more diverse, equitable and inclusive workplaces. This effort will go beyond its traditional focus on women representation in the workforce, with a wider equity focus on engaging, attracting, and retaini

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Retail TouchPoints

OCTOBER 27, 2022

Claire’s S t ores has launched a new digital world called ShimmerVille in Roblox to connect with “Gen Zalpha” in the metaverse, marking the brand’s first major “investment in a phygital future.”. The concept was developed in partnership with interactive media and gaming company Wonder Works Studio , in which Claire’s also has made a financial investment. “Our entry into Roblox, a platform built on inclusivity and immersion, and our investment in Wonder Works Studio, signify our

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Inside Retail

OCTOBER 27, 2022

Entrepreneur Sarah Neill is the founder of Mys Tyler, an Australian app that makes it easy for consumers to find and follow stylists and influencers who share their body shape and size, so they can get personalised and inclusive fashion inspiration and advice. . Backed by Mirvac Ventures , which contributed to its $1 million seed funding round last year, Mys Tyler is making waves in the retail industry. .

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail TouchPoints

OCTOBER 27, 2022

Abercrombie & Fitch and Walgreens are both continuing to enhance their last mile options with new initiatives — alternative pickup locations and guaranteed 30-minute pickup windows, respectively. Abercrombie’s new pickup locations will include select Walgreens stores, as well as FedEx and Office Depot locations, adding approximately 12,000 options nationwide.

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Inside Retail

OCTOBER 27, 2022

Multi-brand fashion retailer Mosaic Brands says sales have increased 64 per cent since the start of this financial year driven by the rebound of in-store shopping. The group owns labels including Katies, Millers, Noni B, Rivers, Rockmans, Crossroads, Autograph, W Lane, EziBuy and Beme. In an ASX filing, the business reported in-store comparable sales for the first quarter were registered at 22 per cent, as sales momentum was unimpeded by the impact of Covid-related lockdowns.

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Retail Wire

OCTOBER 27, 2022

The RealReal, one of the largest resale websites in the world, said it will no longer accept new listings to sell Yeezy brand products. “The recent offensive comments that Kanye West made regarding the Jewish community are not only offensive, but go against absolutely everything that we stand for and believe in. As such, in response to these antisemitic messages and his actions, we are no longer accepting items associated with Kanye West or his brand, including Yeezy and Yeezy x Adidas,

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Hunton Andrews Kurth

OCTOBER 27, 2022

The Federal Trade Commission published an Advanced Notice of Proposed Rulemaking (ANPR) on October 20 seeking public comment on a potential regulation aimed at curbing deceptive consumer reviews and endorsements. In its announcement , the FTC highlighted the prevalence of false and misleading reviews online and the harms they cause consumers and competitors.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

OCTOBER 27, 2022

Ye, the rapper formerly known as Kanye West, was escorted out of Skechers’ corporate headquarters in California yesterday after he showed up without an invitation. The footwear brand said it is “is not considering and has no intention of working with West. We condemn his recent divisive remarks and do not tolerate antisemitism or any other form of hate speech.

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Small Biz Trends

OCTOBER 27, 2022

Meta says it’s identified 400 malicious Android and iOS apps that try to steal Facebook login credentials. Meta Identifies 400+ Mobile Apps Designed to Steal Facebook Login Info. The malicious apps include photo editors and VPNs claiming to boost browsing speed or grant access to blocked content or websites. There are also mobile games, health and lifestyle apps, business or ad management apps, plus phone utilities such as flashlight enhancing apps.

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Retail Wire

OCTOBER 27, 2022

The attorneys general of the District of Columbia and five states have sent a letter to Albertsons and Kroger asking the grocery giants to hold off paying a special $4 billion dividend to Albertsons shareholders. The attorneys general offices are conducting antitrust reviews of the proposed merger between the two companies.

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Small Biz Trends

OCTOBER 27, 2022

When bad actors take advantage of return policies, return fraud is the result. It’s the act of defrauding businesses using its return process and it’s a problem in the retail industry. If you think fraudulent returns aren’t a problem, think again. American hospitality and retail sectors reported $33.9 billion worth of merchandise was affected in 2019.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

OCTOBER 27, 2022

The U.S. economy grew at a 2.6 percent annual rate in the third quarter fueled by exports and increase consumer and business spending. The performance surpassed the expectations of economists, who expected a 2.3 percent gain.

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Small Biz Trends

OCTOBER 27, 2022

With the holidays approaching, most people have already started to think about seasonal gifts. Thanksgiving is the perfect time to give a gift to those in our lives for whom we are thankful. This can be our co-workers, employees, bosses, or clients. You may also think about a Thanksgiving gift for the hostess of your big dinner or Thanksgiving gifts for families and friends.

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Retail Wire

OCTOBER 27, 2022

McDonald’s reported a six percent gain in same-store sales during the third quarter after raising menu prices in the eight to nine percent range. The fast food giant credits its Camp McDonald’s promotion that featured deals, merchandise and streaming concerts with driving increased traffic during the quarter.

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Small Biz Trends

OCTOBER 27, 2022

Paypal is one of the leading payment providers and a valuable tool for accepting and receiving money. As a tool, Paypal is incredibly versatile and can be used for both personal and professional reasons. However, the popularity of Paypal also means that scammers tend to use it as an opportunity. To keep your Paypal account safe, we’re covering some of the more notorious Paypal scams you should be keeping on the lookout for.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

OCTOBER 27, 2022

Hershey has focused its attention on the U.S. market and reduced its focus overseas to grow company sales and profits. The consumer packaged goods has also expanded beyond its confectionery business to acquire brands — SkinnyPop, Pirate’s Booty and Dot’s Homestyle Pretzels — and capture a greater share of American’s snacking dollars.

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Retail Dive

OCTOBER 27, 2022

The retailer is introducing updates like a virtual queue and expanded augmented reality to provide shoppers a faster, more personalized experience.

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Retail Wire

OCTOBER 27, 2022

The National Labor Relations Board in a new complaint alleges that Amazon.com CEO Andy Jassy violated federal law in two interviews he gave earlier in the year. The Amazon Labor Union said Mr. Jassy’s comments on unions amounted to an act of intimidation. Amazon says that Mr. Jassy’s opinions are protected under federal labor law.

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365 Retail

OCTOBER 27, 2022

We are now into Q4, the most significant selling period for many eCommerce businesses – AKA “the money quarter” As Black Friday, Cyber Monday, and Christmas all approach, maximising your success during this period is essential but that requires careful planning and navigation. And when you add on the specific challenges characterising this year – from supply chain bottlenecks to the cost of living crisis – there’s a lot to contend with.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Wire

OCTOBER 27, 2022

Fanatics has hired Orlando Ashford as its first chief people officer. Mr. Ashwood has previously held senior Human Resources positions at Marsh & McLennan, Coca-Cola and Motorola. He will report to both EO Michael Rubin and CFO Glenn Schiffman. “As we continue to grow and expand, it becomes even more important to double down on organizational development, and I can’t think of a better person to lead this charge than Orlando,” said Mr.

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Retail Minded

OCTOBER 27, 2022

With the advent of technology, business owners are now aligning their companies towards changing trends. This strategy can help them improve efficiency, provide the utmost customer experience, and stay competitive. For example, retail businesses now integrate omnichannel strategies like M-commerce or mobile commerce to enable mobile shopping. Many consumers now rely on mobile devices to research products and services, make an order, and complete transactions.

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Retail Wire

OCTOBER 27, 2022

Resellers are slashing prices on Yeezy brand merchandise. Grailed, the online selling platform, had items discounted by 30 percent or more and StockX showed a decline in the price paid for eight of its top 10 selling Yeezy sneakers. Ye, the artist formerly known as Kanye West, has seen his business interests collapse in recent weeks in the wake of antisemitic comments he has made.

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Retail Dive

OCTOBER 27, 2022

Shoppers are looking to stretch their budgets by trying out installment payment plans and seeking discounts from retailers, a new Oracle report found.

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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