Inside Retail

JULY 7, 2021

Beauty retailer Mecca has secured an exclusive retail partnership with UK-based beauty brand Charlotte Tilbury. The brand will be available exclusively at Mecca stores around Australia and New Zealand in September 2021 – the first time the business’ products have been available for purchase and in-person testing in bricks-and-mortar in the region. “I am thrilled to finally be launching my award-winning beauty secrets and research-powered glowing skincare in Australia and New Zealand with Mecca,”

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Retail TouchPoints

JULY 7, 2021

Join us live today at 3:00 PM ET with Hilary Woltemath of Nebraska Furniture Mart! We continue our Retail ThinkTank video series with Hilary Woltemath, Visual Display General Manager for Nebraska Furniture Mart. She and Jessie Dowd will chat about reconfiguring stores to adapt to changing shopper needs and shifting trends for in-store experience. Listen in to learn how the retailer is approaching its physical store strategy, rethinking its product offerings, and crafting an in-store experience t

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Inside Retail

JULY 7, 2021

Branded sportswear startup ONTHEGO has reportedly collapsed, after COVID-19 put a stop to community events and a partnership with Wesfarmers allegedly wasn’t as fruitful as hoped. In early June it was reported that the business was in administration, but still actively trading, with founder and chief executive Mick Spencer saying the move was a proactive step towards saving the business.

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Retail TouchPoints

JULY 7, 2021

Call it what you want — revenge travel, comeback trip, rebound vacay — but the surge in post-COVID travel is more than just a buzzword making the rounds of the internet. Travel resurgence has already begun, and it has tangible implications reaching far beyond the hospitality industry. The pent-up demand for travel and experiences has sent hotel rates skyrocketing, making many getaways truly premium experiences this summer.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

JULY 7, 2021

Retail conglomerate Wesfarmers has reiterated its offer to turn some of its bricks-and-mortar locations into vaccination centres as Australia’s vaccine rollout picks up pace. Following a virtual meeting between business leaders and the government yesterday , chief executive Rob Scott said Wesfarmers is “committed to doing what we can to encourage vaccination and support the vaccine rollout, this year and beyond”.

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Retail TouchPoints

JULY 7, 2021

Belk has promoted President and Chief Merchandising Officer Nir Patel to CEO as the company also makes two other executive changes. Current CEO Lisa Harper will transition to the role of Executive Chair of the Belk Board of Directors. Patel has been with Belk since 2016, joining as EVP, GMM, Men’s and Ecommerce. His responsibilities grew to encompass Home, Kids and Visual Merchandising before he took the CMO role in 2018.

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Retail TouchPoints

JULY 7, 2021

Front Desk. Interior. Bloomingdale’s will open its first Bloomie’s concept store on August 26, 2021, in Fairfax, Va. With a smaller, curated approach, Bloomie’s will feature an evolving product lineup , a new tech-enabled stylist service model and a restaurant. “Bloomie’s has always been a term of affection from our loyal customers,” said Tony Spring, CEO of Bloomingdale’s in a statement.

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Inside Retail

JULY 7, 2021

An amazing customer experience (CX) is a must-have in modern retail organisations, but who’s responsible for this and how do they do it? At Accent Group, that person is Michelle Yanez-Olivares. Since taking on the position of head of CX last July, Yanez-Olivares has played a key role in some of the company’s most successful initiatives, such as the launch of virtual selling. .

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Retail TouchPoints

JULY 7, 2021

Omnichannel payment intelligence solution Commerce Signals has launched a transaction-based segmentation library to help digital advertisers reach high-value audiences. The audience segments, including 500 targeted transaction-based audiences, are built on sets of credit and debit card transactions that include a unified view of purchases across payment cards for 40 million households.

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Inside Retail

JULY 7, 2021

The past 12 months have certainly been a rollercoaster ride for the retail sector across Southeast Asia. It has required resilience and imagination as retailers have had to navigate the impact of Covid-19. However, it has also been a time of unprecedented growth for many as online sales have risen exponentially. In fact, the forced acceleration of digitisation across the region means that Google, Temasek and Bain estimate that the e-commerce industry in the six largest Southeast Asian markets wi

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail TouchPoints

JULY 7, 2021

Years ago when I and my team were first putting the GRIN platform together, a lot of brands were doing influencer marketing, but it wasn’t a fully standardized marketing technique. Today, it’s totally different. In just a few years, both brands and creators are like, “Wow, there is amazing potential here to make money and grow my brand” — whether that brand be business or personal. .

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Inside Retail

JULY 7, 2021

Peachymama, Australia’s first post-pregnancy nursing wear specialist, merges fashion and functionality. The Melbourne-based clothing brand was founded by Merril Bainbridge who identified a gap in the market for post-pregnancy clothing following the birth of her second child. “Function is a really important part of our business. After I had my second child, I was really frustrated that I couldn’t find any post-pregnancy clothing.

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Retail Focus

JULY 7, 2021

Shaftesbury has announced the official launch of COW Vintage at 13 Shorts Gardens, marking the retailer’s much-anticipated debut in London and entrance to Seven Dials’ fast-growing community of sustainable retailers. . The new 1,847 sq ft concept flagship store in Seven Dials stocks COW’s one-of-a-kind vintage sourced from around the world, alongside recycled designer pieces and hand-crafted reworked garments. .

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Inside Retail

JULY 7, 2021

The increasing trust and use of online shopping by Australians throughout the Covid-19 pandemic has delivered a record year for online marketplace MyDeal, which saw gross sales more than double to $218.1 million and active customers grow 83 per cent. The increase in gross sales was linked to the increase in active customers, as more Aussies were forced to utilise online shopping, though the business’ private label offering also made a stronger showing in FY21, adding $8.8 million to the business

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Shopping 208

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

JULY 7, 2021

America’s 50 largest food and drug retailers all saw their dollar sales grow during the novel coronavirus pandemic. The usual suspects — Walmart, Amazon.com, Kroger, Costco, Walgreens, Target, CVS, Albertsons, Ahold Delhaize and Publix — sit at the top of the list.

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Inside Retail

JULY 7, 2021

Appliances business Winning Group has opened its first distribution centre in New Zealand, signaling the business’ first international expansion. Plus, the business opened its largest Australian distribution centre in Altona North in Melbourne: a 45,000sqm site boasting 55 loading docks. Located in Waitemata Port in Auckland, the 6000sqm distribution centre will allow the business to cut middle mile logistics costs and serve the Auckland area much faster.

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Retail Wire

JULY 7, 2021

A lack of standardized sizes and open fitting rooms has led to record returns of clothing since the novel coronavirus pandemic hit the U.S. Retailers including Walmart are now moving into virtual fitting room technology in an effort to improve the customer experience and reduce the high cost of processing returns.

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Inside Retail

JULY 7, 2021

Influencer marketing has become a powerful tool for brands in recent years, growing to an estimated value of US$13.8 billion this year, up from US$9.7 billion in 2020, according to Influencer Marketing Hub’s 2021 Benchmark Report. But the industry is increasingly under scrutiny, due to the impact content can have on the mental health of young people, with many influencers criticised for misleading consumers about products and their appearance through the use of editing tools.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

JULY 7, 2021

Dollar General announced that is is expanding its assortment of popular over-the-counter remedies and healthcare items, including cough and cold medicine, dental products and feminine hygiene products. The dollar store giant also announced that it has named Albert Wu, M.D. to the newly created position of chief medical officer. Dr. Wu will play a role in adding new healthcare services offered by the chain.

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Inside Retail

JULY 7, 2021

The Australian Fashion industry employs more than 489,000 people, according to a recent Australian Fashion Council report produced in partnership with Ernst & Young. During 2020 and 2021, the Australian fashion and textile industry contributed a hefty $27.2 billion toward the economy. That’s 1.5 per cent of the national GDP. Fashion in Australia is alive.

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Hyken

JULY 7, 2021

It is one of the most common questions I’m asked in interviews: What’s the difference between customer service and customer experience (also known as CX)? While I’ve written about this before, my original article about customer experience was more about how to create a more interactive experience. The example I used was how Home Shopping Network (HSN) incorporated gamification into the customer experience.

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Retail Wire

JULY 7, 2021

Ocado said consumer demand to purchase groceries online continues to grow as does the need for its automated warehouse technology model. The British online grocery giant announced its first new deal since the pandemic hit with Auchan Retail to support the Alcampo supermarket chain in Spain.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

JULY 7, 2021

The social media platform will refocus on video, creators, shopping and messaging to hold its own against competitors like TikTok.

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Shopping 142

Retail Wire

JULY 7, 2021

Large-scale trials of four-day workweeks in Iceland were called an “overwhelming success” by researchers who recorded increased productivity and job satisfaction among workers participating in the tests. The trials tracked 2,500 workers over a four-year period.

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Retail Dive

JULY 7, 2021

Most analysts expect little change from Jeff Bezos' departure as CEO. But he's leaving unfinished business for longtime lieutenant Andy Jassy.

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ATS 131

Retail Wire

JULY 7, 2021

Belk has promoted its chief merchandising officer, Nir Patel, to CEO of the department store chain. Mr. Patel is replacing Lisa Harper, who has been CEO of the chain since 2016. Ms. Harper will remain as executive chair of the company’s board.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Cisco Retail

JULY 7, 2021

Our continued commitment to support the marketing success of Cisco partners is steadfast, as we aim to enable them to become future ready. In my first blog, “ Empowering Cisco partners to transform their marketing efforts is a top priority at Cisco ,” I talked about our team’s goal of supporting partners as they chart that course. Today I am excited to introduce two new leaders joining our Cisco Global Partner Marketing team.

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Retail Wire

JULY 7, 2021

Chick-fil-A was once again topped the American Customer Satisfaction Index’s list of fast food restaurants. It marks the seventh consecutive year that consumers have placed the chain as number one on the list. McDonald’s was the lowest rated chain.

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Cisco Retail

JULY 7, 2021

Real time decision making is critical to customer success. Customers that don’t take the necessary steps to build next generation infrastructures and solutions will be stuck with the same basic applications – monitoring, reporting, and simple rules-based operations. They will be unable to transition to the data-driven economy, and at a later stage take part in the upcoming outcome economy.

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Retail Wire

JULY 7, 2021

Bloomingdale’s is following the small box trend with Bloomie’s, scheduled to open on Aug. 26 in the Mosaic District shopping center in Fairfax, VA. “Bloomie’s has always been a term of affection from our loyal customers,” said Tony Spring, CEO, Bloomingdale’s. “Our new Bloomie’s store will deliver everything they love about Bloomingdale’s in a highly edited, convenient, and unexpected way.”.

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Shopping 100

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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