Retail TouchPoints

MAY 5, 2021

WineDirect , which offers DTC services for wineries around the world, has partnered with ecommerce platform BigCommerce to help the 2,000+ wineries in its ecosystem build out their online presence. Bolstered by the impact of COVID-19 on brick-and-mortar businesses, online alcohol shoppers more than doubled in the U.S. compared to 2019, with 44% purchasing alcohol online for the first time in 2021, according to research from IWSR.

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Inside Retail

MAY 5, 2021

Melbourne luxury fashion house Marais is set to launch a full global e-commerce offering this Friday after 17 years as a purely bricks-and-mortar retailer. The multi-branded boutique offers a highly curated selection of international luxury designers such as Givenchy, Off—White, Savai, and Alexander McQueen, and operates separate womens- and menswear locations in Melbourne.

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Retail TouchPoints

MAY 5, 2021

Circle K is launching its Sip & Save beverage subscription, a pilot program that will offer customers who pay $5.99 per month one tea, coffee, Froster slushy or Polar Pop fountain drink of their choice every day, according to CNBC. The retailer is seeking to drive foot traffic as shoppers return to stores following the pandemic and the launch coincides with a plan to hire 20,000 new associates.

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Inside Retail

MAY 5, 2021

In 2017, iconic Australian brand Oroton fell into voluntary administration. Fast forward four years and it’s undergone a major turnaround with a fresh re-brand, a successful apparel offering and international growth on the horizon. We chat with Oroton CEO David Kesby and creative director Sophie Holt about what’s next for the business. Inside Retail: How would you describe the journey you’ve been on since you joined Oroton as CEO in 2018?

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

MAY 5, 2021

The COVID-induced ecommerce boom of 2020 saw online sales climb across almost all categories last year, including some unexpected ones. Propelled by new technologies and heightened consumer demand, some segments that had been slower to gain traction online finally moved into the digital fast lane — cars , adult beverages and even trees , to name just a few.

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Returns Consumer Marketing Comparison Shopping 279

Inside Retail

MAY 5, 2021

Livia Wang is chief brand officer at Access Group, parent company for a wide range of beauty brands such as Napoleon Perdis, Dr Lewinn’s, Hunter Lab and more. Here, we chat with the chief brand officer about leadership, her business heroes and what she wanted to be when she was growing up. Describe your perfect workday. It starts from looking through my diary.

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ATS 246

Inside Retail

MAY 5, 2021

Once synonymous with creating a magical experience for young and old all around the world, Disney has now begun closing 60 of its stores in the US and Canada as it shifts its focus to e-commerce. “Over the past few years, we’ve been focused on meeting consumers where they are already spending their time, such as the expansion of Disney store shop-in-shops around the world,” said Stephanie Young, president of Disney’s Consumer Products Games and Publishing.

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Retail TouchPoints

MAY 5, 2021

DICK’S Sporting Goods continues its nationwide expansion with the opening of four stores this May, including one DICK’S Sporting Goods store, one Warehouse Sale location and two locations of its new off-price store concept — Going, Going, Gone! The openings will bring the retailer’s store count to 731 locations in 47 states. The new Going, Going, Gone!

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Sporting Goods Apparel Location Shopping 207

Inside Retail

MAY 5, 2021

When the first-generation iPhone came out in 2008 for about $700, people thought it was expensive… That’s a far cry from the price of a new iPhone these days where an iPhone 12 Pro Max 512GB will cost an eye-watering $2369 – more expensive than an entry-level MacBook. With prices of new phones inching higher and higher, the recent rise in popularity of refurbished phones from industry experts like Phonebot sounds like an almost alternative approach to smartphone ownership.

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Retail TouchPoints

MAY 5, 2021

More than 24,000 items are now available for contactless same-day delivery from Walgreens stores across the country. Shoppers using the Walgreens app or online at Walgreens.com can now receive items in less than two hours , and members of the myWalgreens loyalty program can earn and use Walgreens Cash rewards and redeem digital promotions. Eligible products, delivery hours and fees will vary by location.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

MAY 5, 2021

Global sneaker resale site StockX has opened its first Australian authentication centre in Melbourne as it looks to improve the buying and selling experience for local users in an increasingly competitive global sneaker market. The authentication centre in Melbourne, StockX’s 11th such location globally, will enable the e-commerce company to reduce shipping fees for both buyers and sellers, pay out sellers faster and speed up delivery and offer all-in pricing for buyers in the Australian market,

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Intelligence Node

MAY 5, 2021

Setting context for 2021 & eCommerce Market Growth 1. Retail Has Transformed More In a Year Than in the Last 10 2020 was an unprecedented year and left the world in disruption and uncertainty. But, with the social distancing mandates and mandatory home quarantines came the sudden and lasting shift to eCommerce. Let’s look at […]. The post Why You Need to Take a Consumer-Centric Approach with Your Pricing appeared first on Blog.

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Consumer Marketing ATS 197

Inside Retail

MAY 5, 2021

New Zealand outdoor and lifestyle retailer Kathmandu has taken the wraps off its major global rebrand today, shifting its focus to become more accessible, inclusive and fun, as it prepares for international expansion into Europe. According to CEO Reuben Casey, the rebrand is a reflection of how the outdoors category has evolved in recent years. Gone are the days of traditionally “elitist”, masculine-focused experiences in the wilderness.

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Intelligence Node

MAY 5, 2021

Billionaire investor Warren Buffett once said, “Price is what you pay. Value is what you get.” His words certainly apply to consumers and sellers in the age of Amazon and Walmart. First things first: A Smart Repricer is a software that automatically optimizes prices of your products on Amazon, Walmart or Ebay according to factors […]. The post Smart Repricers: Your Key To Beating Amazon & Walmart Competition appeared first on Blog.

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Consumer 196

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

MAY 5, 2021

Jewelry chain Pandora will stop using mined diamonds for its products starting next year, and is introducing its new lab-created diamond collection: Pandora Brilliance. Identical to mined diamonds, lab-created diamonds share the same optical, chemical, thermal and physical characteristics and are graded by the same standards, according to the company.

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Retail Focus

MAY 5, 2021

This week, leading UK sneaker and streetwear specialist – Kick Game – opens their first store outside of London, in the famed Birmingham Bullring & Grand Central. The store manager, 32, is West Midlands born James McKerdy and the store is creating 10 jobs for local sneaker experts. . Birmingham is set to be a staycation hot spot this summer given current travel restrictions.

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Inside Retail

MAY 5, 2021

Marley Spoon Australia is joining the growing number of businesses committing to power their operations entirely by renewables, with the meal delivery kit aiming to make the switch by the end of 2022. The business achieved carbon neutrality earlier this year, and aims for the next five years to be focused on further reducing its carbon impact, as well as rethinking its packaging, sustainable sourcing and food waste.

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ATS 235

Retail Focus

MAY 5, 2021

Shaftesbury has officially announced that cult menswear label, L’Estrange, which traded in Seven Dials via a pop-up space in Neal Street since November 2019, has relocated to a new permanent site at 19 Earlham Street. . Spanning 1,000 sq ft, L’Estrange’s new long-term home at Seven Dials reflects the brand’s focus on a ‘more intelligent wardrobe’, formulated with renewable, organic and recycled fabrics. .

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Location Consumer ATS Fashion 173

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

MAY 5, 2021

Footwear and fashion group Accent Group have today launched the first store in its new brand, 4Workers, which focuses on providing uniforms and work gear for healthcare, hospitality, construction and corporate workers. The 150sqm store is located in Eastland, and will be followed by six further stores launching in Melbourne in the coming months. “4Workers has been established to fill a gap in the market of workwear that’s easily accessible, convenient and high-quality, offering a good, better, b

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Retail TouchPoints

MAY 5, 2021

Peloton has voluntarily recalled both its Tread and Tread+ treadmills following the death of one child and reports of more than 70 injuries, according to the U.S. Consumer Product Safety Commission (CPSC). The company also has stopped sale and distribution of the Tread+ and will continue to work on additional hardware modifications to improve safety.

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Consumer ATS 165

Retail Wire

MAY 5, 2021

Debenhams is closing the doors on its last remaining department stores on May 15, The retailer, founded in London in 1778, began liquidating in December. Debenhams, which struggled prior to the pandemic, found the effects of shutdowns imposed in the UK, were too much for it to continue operating. Boohoo, which acquired Debenhams in January plans to continue have it operate as an online retailer.

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Department Stores Planning 154

Retail TouchPoints

MAY 5, 2021

Gap Inc. has entered into an agreement to sell omnichannel fashion retailer Intermix to private equity firm Altamont Capital Partners. Gap acquired Intermix in 2012 and the brand now operates 31 U.S. store locations and an ecommerce business. Altamont Capital Partners plans to acquire the entire Intermix business, including all store leases, ecommerce and assets.

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Accessories Apparel Fashion Planning 165

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

MAY 5, 2021

ODP Corp., the parent company of Office Depot and OfficeMax, plans to split the business into two publicly traded businesses. The retail and small-business products division will make up one company while its Business Solutions Division and independent regional office-supply distribution operations will comprise the second. ODP is taking this action at the same time that Staples, privately owned by Sycamore Partners, is pursuing an acquisition of Office Depot.

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Planning ATS 130

Dezeen

MAY 5, 2021

Beijing-based BLUE Architecture Studio has erected washed stone partition walls and an entire wooden cabin with a pitched roof inside this store in Hangzhou , China. Located in the city's mixed-use O?Eli complex designed by Renzo Piano , the store belongs to lifestyle brand Lost & Found and sells wooden furniture, homeware, fashion and plants. Lost & Found's Hangzhou store features a rustic material palette of washed stone and timber.

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Retail Wire

MAY 5, 2021

Circle K customers can join its Sip & Save subscription program for $5.99 a month. For that fee, they will be entitled to one tea, coffee, Froster slushy or Polar Pop fountain drink a day. “We really see this an opportunity to drive traffic at a time that people are just starting to come out of the understandable cocoons that they’ve been in for the last 12-plus months,” said Kevin Lewis, chief marketing officer of Alimentation Couche-Tard, the parent company of Circle K.

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Talking Retail

MAY 5, 2021

UK retail workers are suffering among the lowest mental wellbeing of any employee group, with the pandemic continuing to worsen staff’s mental health, new research reveals. A report by the charity Retail Trust has found that 84% of retail workers said their mental health has deteriorated during the pandemic, leading to symptoms like increased anxiety, This story continues at Retail staff suffering lowest levels of mental well-being, study reveals.

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ATS 145

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Cisco Retail

MAY 5, 2021

The past 12 months have spelled heartache for small businesses across the globe. For many, the year has also provided an opportunity to exercise agility, creativity, and adoption of digital practices that have moved from wish lists to must-have lists. We’ve seen a sharp increase in demand for certain technologies in the past months as businesses of all sizes facilitated a work-from-anywhere approach.

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Talking Retail

MAY 5, 2021

Cash machines across Britain have seen transactions increase by 18%, with an extra £650m withdrawn since 12 April, new figures reveal. New data from Link, the UK’s main ATM network, shows that an extra £200m was withdrawn from cash machines across the UK every week since 12 April. Link says 250 ATMs mostly located within. This story continues at ATM use up by 18% as lockdown restrictions ease.

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Location ATS 133

Hyken

MAY 5, 2021

In the customer service world, people have expectations. They want to be treated with dignity and respect. They expect that if they buy something, it will work and do what it is supposed to. If it doesn’t, they expect the company to stand behind its products and services. The effort a customer makes to get the problem resolved – hopefully, it’s minimal effort – is ideally rewarded with an acceptable and expected resolution.

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Customer Experience Management 126

Retail Wire

MAY 5, 2021

Tyson’s first experiment with meat alternatives didn’t prove successful but the giant processor is back at it with a vegan line of substitutes under the Raised & Rooted brand label. The new line, which will begin being sold in Asia this summer, includes burger-like patties, a ground beef substitute and others mimicking bratwurst and Italian sausage.

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ATS 100

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning