Retail TouchPoints

SEPTEMBER 13, 2021

JCPenney has implemented a new predictive shopper engagement solution from Metrical as it works to transform and improve its ecommerce experience. Since implementing the AI-based tool, the retailer has seen a 40% increase in new cart creation, an 18% reduction in cart abandonment and a 10% improvement in revenue on targeted visits. The Metrical solution uses predictive AI to understand what actions might help shoppers in their purchase decisions.

Brand Management 245

Brand Management Customer Experience Management Retail Marketing 245

Inside Retail

SEPTEMBER 13, 2021

Adelaide Tools is being rebranded to Tool Kit Depot as the business gathers steam for an expansion out of South Australia next month. The business was picked up by Bunnings in August of 2020, and will be launching four stores in Western Australia before Christmas. According to Bunnings’ managing director Mike Schneider, the business has been trialling new concepts in recent stores in preparation of the move, all of which saw positive responses from customers.

Planning 245

Planning Management 245

Retail TouchPoints

SEPTEMBER 13, 2021

Peloton is expanding beyond exercise equipment with the launch of a private label activewear brand called Peloton Apparel. The retailer will refresh its offerings every season with new styles made using the same fit and fabrics. Peloton has been selling apparel since 2014 in partnership with other brands, including a recent collaboration with Adidas , but this is the company’s first foray into designing its own private label clothing.

Apparel 236

Apparel Marketing ATS 236

Inside Retail

SEPTEMBER 13, 2021

The Asian beauty industry has always been ahead of the curve. From introducing the 10-step skincare routine to animal-themed sheet masks, micro beauty trends that started in South Korea, China and Thailand are now influencing beauty trends all over the world. While Asian beauty is mostly known for its science-chalked methodology to skincare, it’s often cute, sometimes gimmicky products are a marketer’s dream.

Beauty and Health 245

Beauty and Health Marketing Consumer Fashion 245

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

SEPTEMBER 13, 2021

Headless commerce solution provider commercetools has secured $140 million in its latest funding round, which was led by global tech investor Accel alongside existing investors Insight Partners and REWE Group. The company plans to use the investment to ramp up sales and marketing efforts in North America, Europe and APAC and expand the commercetools portfolio and product ecosystem.

Planning 203

Planning ATS Marketing 203

Inside Retail

SEPTEMBER 13, 2021

Chinese fast fashion retailer Shein may frequently grab headlines for the wrong reasons but there’s no denying the increasing popularity of the controversial brand. As of October 2020, Shein was the world’s largest online-only fashion company, according to Euromonitor International. Now, the US$15 billion retailer has taken the title of the leading shopping app globally, with an estimated 17.52 million downloads in July 2021 across Android and iOS, according to data presented by OnlineCasinoMaxi

Fast Fashion 242

Fast Fashion Fashion Marketing ATS 242

Inside Retail

SEPTEMBER 13, 2021

Target Australia managing director Richard Pearson is just the latest person to attempt a turnaround at the perpetually underperforming retailer, but nearly one year into his role, this time, he says, is different. The closure or conversion of 144 Target stores in FY21 has left the retailer with a network of around 140 stores today, a much smaller business that is simpler and less costly to run with a stronger focus on digital sales.

Specialty Store 240

Specialty Store Department Stores Apparel Shipping 240

Retail Focus

SEPTEMBER 13, 2021

Luxury British jewellery brand, Astley Clarke, has selected Seven Dials’ Monmouth Street for their debut UK flagship store, Shaftesbury has announced today. Set to retail their full collection of jewellery together with engraving and locket personalisation, Astley Clarke Seven Dials will open in Autumn 2021. Spanning just over 900 sq ft at 31 Monmouth Street, Astley Clarke’s first bricks and mortar home will stock the fine and demi-fine elevated jewellery that has become synonymous with the bran

Green Retail 162

Green Retail Retail Trends Location ATS 162

Inside Retail

SEPTEMBER 13, 2021

Toys ‘R’ Us has delivered annual revenue of $48.2 million in it’s quasi-first year as a public company, though delivered a nil EBITDA based on operational expenses and the sale of discontinued businesses. Formerly known as Funtastic, the business rebranded as Toys ‘R’ Us under the ticker TOY in April of 2021, after the former acquired Hobby Warehouse Group last November.

Operating Expenses 147

Operating Expenses Fulfillment Shipping Marketing 147

Retail Wire

SEPTEMBER 13, 2021

Ahold Delhaize, which operates Food Lion, Fresh Direct, Giant, Hannaford and Stop & Shop, has a long history in the digital grocer space, starting with its acquisition of Peapod 21 years ago. The grocery powerhouse is emphasizing micro-fulfillment centers and opening smaller stores in urban areas in an effort to meet consumers how and where they shop.

Grocer 147

Grocer Fulfillment Shopping Consumer 147

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

SEPTEMBER 13, 2021

Eco-friendly toilet paper startup Who Gives a Crap has secured $41.5 million in its first ever round of funding, as chief executive Simon Griffiths strives to build a business making — and giving away — billions of dollars. It’s a significant first raise for a startup that’s been bootstrapped for nine years, but it also proves increasing interest in impact startups, even from traditional investors, and paves the way for more to come.

Finance 147

Finance Marketing Management Returns 147

Retail Wire

SEPTEMBER 13, 2021

The Centers for Disease Control and Prevention has issued new data showing that fully vaccinated people have a five-times lower risk of contracting COVID-19 that those who are not fully vaccinated. Vaccinated people are 10-times less likely to be hospitalized or die from the virus.

130

130

Inside Retail

SEPTEMBER 13, 2021

Candle company Dusk Australasia has launched a new online-only premium home decor brand: Mihi Home. The brand will focus on providing exclusive home decor products, such as diffusers, essential oils, candles and incense, with premium quality and aesthetic. “When creating these products we saw a gap in the market,” said founder Julia Utz. “Australians love scents and the powerful emotions conjured by them.

Marketing 130

Marketing 130

Cisco Retail

SEPTEMBER 13, 2021

Now that the Cisco Global Problem Solver Challenge 2021 winners have been officially announced , we are excited for you to learn more about each winning team and the story behind each innovation. The Cisco Global Problem Solver Challenge is an annual competition that awards cash prizes to early-stage tech entrepreneurs solving the world’s toughest problems.

Finance 133

Finance Location Management ATS 133

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

SEPTEMBER 13, 2021

China’s regulatory crackdown has ensnared sectors from technology to education to property, wiping hundreds of billions off the market capitalisations of some of its largest companies and putting investors on alert over who may be next. Here are some of the largest names that have been affected so far: Alibaba Group. The woes of China’s biggest e-commerce company began late last year when China abruptly suspended the record US$37 billion stock market debut of its financial affiliate

Marketing 130

Marketing Consumer Planning Management 130

Hyken

SEPTEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. (CMSWire) Although the terms “customer loyalty” and “customer retention” are often used interchangeably, they actually refer to two different things.

Customer Retention 124

Customer Retention Customer Experience Shopping 124

Inside Retail

SEPTEMBER 13, 2021

The retail sector has undergone an upheaval during the pandemic, with a dramatic shift in shopping behaviours online and in-store. That’s been exacerbated by the latest lockdowns with retailers having to endure even further operational and economic uncertainty. According to the CommBank Consumer Insights Report May 2021, the experiences during the pandemic last year greatly impacted how consumers think, act and shop.

Consumer 130

Consumer Supermarket Shopping Customer Experience 130

Retail Wire

SEPTEMBER 13, 2021

Costco is looking to get its members in the holiday spirit early this year with the addition of its popular beer and wine Advent calendars in clubs, priced $59.99 and $99.99 respectively. “We didn’t develop this idea, but we Costco-sized it,” Kirk Johnson, a wine buyer for the retailer’s Midwest region, said in the Costco Connection. “We made this item bigger and better by using half bottles instead of the standard 187-milliliter bottles you see in other packs.

ATS 100

ATS 100

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

SEPTEMBER 13, 2021

Endeavour Group’s liquor chains Dan Murphy’s and BWS will recruit more than 4000 team members for the coming summer season. More than 2000 customer assistant roles are being offered at Dan Murphy’s, almost double the number of the staff recruited last summer. The majority of roles are casual with a minimum of 20 hours per week on offer. “We encourage people from all walks of life to apply – from university students to retirees,” said Alison Merner, chief people officer at Endeavour Group.

ATS 130

ATS Supermarket 130

Retail Wire

SEPTEMBER 13, 2021

Tesco has launched a pilot program to test the concept of allowing its customers to buy a variety of grocery product categories in reusable packaging. The largest grocer in the UK will enable customers at 10 stores in England to buy 88 branded and private label products in reusable packaging that can be returned to the store to be cleaned and refilled for continued use.

Grocer 100

Grocer Returns ATS 100

Inside Retail

SEPTEMBER 13, 2021

Candle company Dusk Australasia has launched a new online-only premium home decor brand: Mihi Home. The brand will focus on providing exclusive home decor products, such as diffusers, essential oils, candles and incense, with premium quality and aesthetic. “When creating these products we saw a gap in the market,” said founder Julie Utz. “Australians love scents and the powerful emotions conjured by them.

Marketing 130

Marketing 130

Retail Wire

SEPTEMBER 13, 2021

The Home Depot has launched Hubspace, a platform and app, that gives do-it-yourselfers a budget-friendly means to install and set up smart devices in their homes. The platform was designed to give those who may not be particularly tech savvy an easy way to enjoy the convenience and benefits of smart home devices.

100

100

Advertisement

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

SEPTEMBER 13, 2021

The delta variant of the coronavirus is undermining consumer sentiment heading into the holidays, according to several reports.

Returns 133

Returns Consumer 133

Retail Wire

SEPTEMBER 13, 2021

Wegmans said it will open three new stores located in Mid-Atlantic states in 2022, in Alexandria, VA, Delaware and Washington, D.C. The family-owned grocer’s D.C. store will be its first in the nation’s capital.

Grocer 100

Grocer Location 100

Cisco Retail

SEPTEMBER 13, 2021

The need for speed and sustainability. With the ever growing amount of data every organization manages, there is an associated need for a higher data retrieval speed, as demanded by Business Intelligence and Artificial Intelligence applications. Hence, the introduction of 64G Fibre Channel support on storage networking devices appears as a no brainer, especially when used in combination with the performance-optimized NVMe/FC protocol.

Management 111

Management ATS 111

Retail Wire

SEPTEMBER 13, 2021

Selfridges’ customers can not only get their gowns, tuxedos, jewelry, beauty services and other items from the department store, they can also get married there. The retailer has begun offering the fourth floor of its iconic London store as a wedding venue. Lucie Greene, a futurist and the former director of the innovation group at J. Walter Thompson, said of Selfridge’s, “For some time now, it’s used unexpected or creative brand activations and collaborations and cultural prog

Jewelry 100

Jewelry Department Stores Consumer ATS 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Dive

SEPTEMBER 13, 2021

Recent changes at the apparel styling site suggest that e-commerce can't always escape the realities of commerce.

Apparel 133

Apparel ATS 133

Retail Wire

SEPTEMBER 13, 2021

A bill awaiting signature by Gov. Gavin Newsom in California would require Amazon.com and other companies to disclose warehouse workers’ performance requirements with the goal of assuring that safe working conditions are being maintained. “Employers look to what Amazon does when implementing technology at their own facilities,” said Ellen Reese, chair of labor studies at the University of California, Riverside.

ATS 100

ATS 100

Cisco Retail

SEPTEMBER 13, 2021

In collaboration with Dean Sanders and Brian Hollenbeck. When the Cisco global workforce went home to work in March 2020, we on the IT team suddenly had less visibility into the user experience. We couldn’t see anything from the laptop in the employee’s home to the Cisco network. So, if someone reported that Webex video kept freezing, for instance, it was hard to tell whether the problem came from the user’s wireless environment, internet service provider, VPN, the Webex service itself, or the l

Returns 103

Returns Shopping ATS 103

Retail Times

SEPTEMBER 13, 2021

As businesses race to adapt to the post-pandemic world, retailers in China are pushing ahead with innovative new business models to grow revenue online as seen in the increasing adoption of WeChat ecosystem products such as Mini Programs and WeCom.

98

98

Advertisement

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning