Wed.Nov 03, 2021

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Grill’d marketing deemed “extremely inappropriate”

Inside Retail

A recent advertisement made by burger chain Grill’d has been slammed by the Ad Standards board for suggesting sexual violence to its audience, after it showcased a Ronald McDonald-like clown seemingly exposing himself to children in an alley. The clown is quickly shown to be showing the children a selection of plastic toys which are hanging from its trench coat, only to be apprehended by the Grill’d Burger mascot.

Marketing 331
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Top 10 Contactless Trends to Watch in 2022

Retail TouchPoints

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group. “The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago.

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Customer loyalty is changing, are you?

Inside Retail

Customer loyalty has changed a lot in the last two years. During the economic and social crisis of the Covid-19 pandemic, consumers went from valuing long-standing relationships with their favourite brands to focusing on price and availability above all else. According to data from McKinsey, 76 per cent of consumers changed stores, brands or the channel through which they purchased products during 2020 – a figure that shows in stark relief what a massive change the pandemic brought upon the reta

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Ralph Lauren Plans 90 New Stores and Additional Localized Websites in 2021

Retail TouchPoints

Ralph Lauren is on track to open 90 new stores this year and will open additional localized ecommerce sites as the brand takes advantage of strong quarterly results, executives said in an investor call. Revenue grew 26% to $1.5 billion in Q2 2022 due to double-digit sales growth in all regions. The brand is working to “make sure we are in tune with local markets and the operating dynamics that we’re working with today,” according to CFO Jane Nielsen.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Stop and smell the roses: Inside Locali’s second store at Brookfield Place

Inside Retail

After over nine years in development and nearly four months in lockdown, Brookfield Place Sydney finally opened to trading this week. Connecting Wynyard Station to George Street, Brookfield Place includes a 27-level office tower and 6000 square-metre retail precinct, featuring Lululemon’s largest and first multi-level store in Australia and New Zealand, alongside T2, Flower Train, Sydney Barbers, Two Penny Coffee and Priceline Pharmacy.

ATS 246
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Brands and Consumers: How TikTok is Changing the Dynamics

Retail TouchPoints

Are you thinking of using TikTok for your retail brand? Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. TikTok is undoubtedly at the forefront of technological innovation and more advanced, engaging content.

Consumer 246

More Trending

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With an Eye to the Future, Glossier Hires Three New Leaders

Retail TouchPoints

Glossier has set the gold standard for DTC success, but the retailer is not resting on its laurels as it expands in the brick-and-mortar space. The beauty brand is adding three new executives to its team: a CFO, an SVP of Retail and the new position of Chief Commercial Officer, who will help the team develop its plans for the future. Seun Sodipo will take the CFO job in February 2022.

Finance 264
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Myer board spill avoided as the department store gets two new directors

Inside Retail

Department store Myer failed to avoid a second strike after its Remuneration Report received only ~65 per cent of shareholder votes, triggering a board spill that was ultimately avoided. The business put the motion of a board spill to its shareholders, which if approved would require the business to hold a ‘spill meeting’ within 90 days that could see its board scattered if not re-elected.

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Facebook is dropping facial recognition

Retail Wire

Facebook has said that it will shut down its facial recognition system in the coming weeks. Members who have opted in will no longer be automatically recognized when photos and videos are posted on the social media site. “We need to weigh the positive use cases for facial recognition against growing societal concerns, especially as regulators have yet to provide clear rules,” said Jerome Pesenti, vice president of artificial intelligence at Meta, formerly Facebook.

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Bed Bath & Beyond Teams with Kroger, Adds Marketplace as it Continues to ‘Redefine its Business’

Retail TouchPoints

Bed Bath & Beyond has announced two major new initiatives as part of its ongoing transformation strategy — a strategic collaboration with Kroger and the launch of third-party digital marketplace — as well as a series of leadership changes to support these efforts. The announcements come just days after the home goods retailer unveiled a new partnership with Uber to offer on-demand delivery of baby and kids’ products.

Shipping 262
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Ikea trials mobile checkout in Queensland stores

Inside Retail

Ikea is trialing in-store Mobile checkout in its Logan and North Lakes stores in Queensland with the aim of speeding up the buying experience at the furniture and homewares chain. From today onward, customers will be able to use the Ikea App to scan a product’s barcode, creating a virtual shopping cart which can then be paid for at a marked checkout on the way out of the store.

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How Recommendations can Help Retailers Build a Deeper Relationship With Their Customers

Retail TouchPoints

Online retail is a competitive scene. To offer simple product recommendations — such as “customers who bought this item also bought this” — is simply not going to cut it anymore. Customer expectations are at an all-time high, and if you are unable to deliver in line with the expectation, chances are likely someone else will. Recommendation is a never-ending battle for accuracy and timeliness.

Marketing 147
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Allbirds shares trade 90 per cent up in first day of public trade

Inside Retail

Sustainable shoe brand Allbirds’ shares surged 90 per cent in its first day on the NASDAQ, giving it an approximate valuation of $4.1 billion, according to CNBC. The business raised $303 million in its IPO, selling off 20.2 million shares at a price of $15 each. On its first day, listed under the ticker BIRD, shares traded at $21.21. At the close of trade, shares were up to $28.26 each.

ATS 130
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fulfilmentcrowd delivers record growth

Retail Focus

International fulfilment services provider fulfilmentcrowd has reported 71% growth in revenues, with turnover reaching £13 million for year-ending 31 st March 2021, despite global supply chain disruption. During the same period, the Lancashire-headquartered company grew its customer base from 300 to 500 SME eCommerce retail businesses and expanded its operations in the EU and US.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Introducing the post-Covid connected consumer

Inside Retail

Throughout history, moments of crises have shaped our trajectories. On the one hand, crises create deep schisms of instability. They feel unprecedented in their direness and their impact. They place a pause on our lives, a temporary paralysis, whilst simultaneously raising existential questions about how to move forward. Yet crises are also paradoxical.

Consumer 130
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Allbirds raises $303 million in IPO

Retail Wire

The sneaker brand Allbirds now has a market value of $2.16 billion after raising $303 million with its initial public offering of stock. The eco-friendly sneaker maker was looking to raise $269 million.

Marketing 130
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From purpose to profit: Why consumers care about values-driven brands

Inside Retail

There has been heightened media interest around the rise of socially conscious, purpose-driven brands for many years. Now, it’s unsurprising to read daily about another company or brand announcing a new commitment they will make to leave a more positive imprint on the world – be it environmental, social, economic or another purpose-driven aspiration.

Consumer 130
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Port director says fines are working to move containers out

Retail Wire

Gene Seroka, executive director of the Port of Los Angeles, said that fining ocean carriers for delays in moving shipping containers out of terminals is starting to work. “We’ve tried diplomacy. We’ve tried collaboration, operations meetings all around, and nothing has moved the needle just yet,” he said. “This is a last resort and one I didn’t want to have to take, but we’re starting to see movement.”.

Shipping 130
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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From Texas to Tmall: Cult US sunscreen brand Supergoop revs up in Asia

Inside Retail

US-based Supergoop isn’t just a sunscreen brand; it was founded with a mission to eradicate skin cancer. By developing products that feel more skincare — without the stickiness and smell commonly associated with sunscreen — and keeping its marketing upbeat and educational, Supergoop aims to get more people using SPF on a daily basis.

Marketing 130
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Nisa staff encouraged to use wellbeing support from charity

Talking Retail

Nisa staff are being encouraged to make good use of services offered by GroceryAid, the long established charity which offers wellbeing support to those in the grocery business. Nisa is now helping its independent retailers to let staff know about the range of resources on offer. GroceryAid publicity material is being provided for display in. This story continues at Nisa staff encouraged to use wellbeing support from charity.

ATS 137
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When Your Customer Experience Hits a “Bump in the Road”

Hyken

One of our faithful subscribers sent in a question. While he’s in the hospitality industry, this could apply to any type of business. There have most likely been times that many of us have fallen short in taking care of our customers. It could be an isolated incident, which is easy to fix. But what happens when it becomes a trend? With that in mind, here’s his question, followed by my answer and comments.

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Industrial cybersecurity: know the biases that can derail collaboration between OT and IT

Cisco Retail

In a successful marriage, each partner understands what the other needs—and what they can’t tolerate. Industrial cybersecurity requires the same sort of partnership, in this case between the operational technology (OT) and information technology (IT) teams. IT contributes the cybersecurity tools and skills. OT brings an understanding of each asset, its impact on the business, and when it can be taken down without affecting safety or production.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Blockbuster is trapped in brand limbo. Will it ever get out?

Retail Dive

Whether as a joke, a nostalgic trip back to the '90s or as shorthand for the love of movies, the dead chain's name still resonates with many. Except perhaps the brand's owner.

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NVIDIA CEO Jensen Huang Kicks Off GTC With Keynote Tuesday

Nvidia

Think fast. Technology is changing the world more quickly than ever. And NVIDIA GTC brings together many of the people who are working to accelerate it. The biggest highlight is NVIDIA CEO Jensen Huang’s agenda-setting keynote on Tuesday, Nov. 9 at 9 a.m. Central Europe Time. Huang will describe how the company is advancing AI for a variety of industries.

Finance 127
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Starbucks debuts holiday cups and new seasonal drinks

Retail Wire

Starbucks is rolling out four new cups for the upcoming holiday season, each designed to look as though it is “wrapped up like gifts for the holidays.” The coffee giant is also introducing seasonal drinks, including an iced sugar cookie almond milk latte.

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Wilko wipes out 2,500 tonnes of plastic

Retail Times

Demonstrating its ambition to be a better, responsible retailer, wilko was the first UK retailer to announce that its wipes would be plastic free and manufactured using a renewable plant fibre from a sustainable source. From March 2020 it was the first retailer to switch 100% of its wilko brand wipes to plastic free, from antibacterial and cleansing wipes to car care.

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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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CVS raises forecast after strong 3Q

Retail Wire

CVS Health reported better-than-expected revenues and earnings in the third quarter and is raising its forecast for the year. Revenues for the company were up 10 percent in the most recent quarter with earnings per share of $1.97, well ahead of the $1.70 expected by analysts.

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Brain Food: Change Doesn’t Care if You’re Uncomfortable

VMS

8:15am: I can hear them in the distance. There is a growing sense of agitation you can feel in the air. It starts low with a simple call joined by others until a cacophony breaks through the morning mist. It sounds like they are readying themselves for take-off. It won’t be long now. 8:20am: The sound continues to grow. Urgent in its tenor. 8:25am: The first sortie is off, and they rise over the treetops as I look south over my backyard.

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Nike factories are up and running again in Vietnam

Retail Wire

About 200 factories in Vietnam making goods for Nike are back to full operations after months of reduced activity resulting from government actions related to COVID-19. Nearly 80 percent of the factories manufacturing for Nike were forced to close in mid-July.

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Connected roadway infrastructure—now is the time

Cisco Retail

Thanks to the new infrastructure bill , the pace of connecting roadside infrastructure is about to exponentially take off. The bill and its ramification positively impacts anyone who drives, bikes, or walks. Contrary to expectations, telework during the COVID-19 pandemic didn’t reduce accidents. Instead, the National Highway Traffic Safety Administration (NHTSA) estimates that traffic fatalities in 2020 were up 7.2% over 2019.

Returns 120
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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.