Retail TouchPoints

JUNE 28, 2021

Walmart is responding to the unique challenges out-of-stocks create in grocery ecommerce through the application of AI. While shoppers can’t choose their own substitutes when an item in an online order is unavailable, the solution aims to predict what they would have selected to help pickers make the right choice. “For example, imagine you’re a personal shopper looking for cherry yogurt for an online grocery order,” said Srini Venkatesan, EVP, Walmart Global Tech in a statement.

Consumer 328

Consumer ATS 328

Inside Retail

JUNE 28, 2021

KFC Australia has led the growth of its local operator, Collins Foods, as more and more Aussies turned to convenience and brands they trust during the last year. According to Collins Foods’ CEO Drew O’Malley KFC Australia was its “standout performer” in FY21, with same-store-sales growth of 12.9 per cent and underlying EBITDA growth of 17.9 per cent.

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Kiosk Location Planning Marketing 279

Retail TouchPoints

JUNE 28, 2021

Elo7 ’s de facto title as the “Etsy of Brazil” is set to become official, with Etsy announcing it will acquire the peer-to-peer online marketplace for $217 million. The deal marks Etsy’s second major acquisition this month, following the purchase of resale marketplace Depop in early June 2021. Elo7 will give Etsy a foothold in the fast-growing Latin America market, where ecommerce penetration currently sits at less than 10% and is ripe for growth.

Marketing 187

Marketing ATS 187

Inside Retail

JUNE 28, 2021

Following Sydney’s lead, Perth and the coastal Peel region of Western Australia, as well as southeast Queensland, Townsville, Palm Island and Magnetic Island, have entered mandatory lockdown. Unlike Sydney, however, WA’s lockdown is scheduled to only be in effect until Saturday, 3 July, while Queensland’s will last for three days – to Friday, 2 July.

Fashion 246

Fashion Returns Shopping ATS 246

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

JUNE 28, 2021

There’s very good news ahead for physical retail, for one simple reason: shoppers cannot wait to return to stores. Just a few months ago, as soon as England’s second lockdown ended, London’s Regent Street was packed shoulder-to-shoulder with eager consumers. As long as the store offers them an experience they can’t get online, shoppers are counting the days until they can come back to retail.

Consumer 185

Consumer Returns Advertising Fashion 185

Inside Retail

JUNE 28, 2021

Marco Gobbetti is to give up his role as CEO of Burberry after leading the brand and business for almost five years. According to the London-based luxury fashion label, Gobbetti wants to take up another opportunity that will enable him to return to Italy and be closer to his family. Gobbetti will stay with Burberry until the end of this year while the company searches for a successor, and to ensure an orderly transition.

Returns 246

Returns Fashion ATS Accessories 246

Inside Retail

JUNE 28, 2021

So, you own a brand. You do some digital marketing. But are you making the most of what you have? If you’re leaning towards a “Probably not,” or, “Mmm, could be better,” I’m here to tell you how to use what you’ve got to get ahead. One of the golden rules of marketing theory 101 is conducting market research. To put it simply: no research = no sales.

Boutique 245

Boutique Marketing Fashion ATS 245

Retail Focus

JUNE 28, 2021

If you have an ecommerce site that’s bringing in plenty of visitors but is underperforming when it comes to your conversion rate, there are some simple strategies you can try. Average conversion rates for ecommerce stores tend to hover at around 2-3 percent. If your site comes in below that, then improvements can be made. If your conversion rate is around that level, then there are still plenty of steps that you can take to get the edge on the competition. . 1.

Marketing 147

Marketing Planning ATS 147

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. While building trust along that journey has always been critical, it’s becoming ever more time-sensitive. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail Wire

JUNE 28, 2021

AB InBev manufactures one out of every four beers sold on the planet and, as an international organization, has had to navigate business complexities created by breakouts of the novel coronavirus in the markets where it sells its products. The beer giant has relied on its analytics group in the U.S. to forecast demand based on vaccination rates in individual states as they reopen bars, stadiums and other venues to pre-pandemic levels.

Marketing 130

Marketing 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

JUNE 28, 2021

Outdoor retail group Kathmandu has warned of continued stress in its retail stores caused by the spate of lockdowns around the country, with 40 stores shuttered in NSW and a further 26 closed in Western Australia. Due to the foreseen impact of the closures, the business has dropped its full-year sales expectations to approximately $930 million and EBITDA to $120 million – signaling a $13 million hit to earnings.

Outdoor 214

Outdoor Net Profit Wholesale 214

Retail Wire

JUNE 28, 2021

Hal Lawton, CEO of Tractor Supply, doesn’t believe that increases in consumer prices hitting the marketplace recently are going away anytime soon. He pointed to an imbalance between consumer demand and supply, a situation that he expects will remain through the foreseeable future. “It’s really in all facets of the supply chain, whether it’s back in the ports in China, whether it’s the ports here in the United States, access to containers and them being in the right locations, ships, truck

Shipping 130

Shipping Location Consumer 130

Inside Retail

JUNE 28, 2021

NSW treasurer Dominic Perrottet has announced a support package to help struggling small businesses remain afloat during the state’s lockdown. According to Perrottet, the state government will provide payments to businesses with up to 20 full-time staff, or which have payrolls up to $1.2 million a year, with turnover of $75,000 a year. A payment of $10,000 will be available should an eligible business’ turnover fall 75 per cent, while the payment falls to $7,000 for a reduction of 50 per cent an

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Retail Focus

JUNE 28, 2021

The largest retail venue in Europe will soon be home to one of the world’s fastest-growing sports, as the padel phenomenon comes to Westfield London. Westfield has agreed a 10-year lease deal with Game4Padel , the company behind a UK-wide network of playing facilities for padel, the tennis/squash hybrid game that already boasts six million players in Spain and is rapidly gaining popularity across the UK, continental Europe and the rest of the world.

Payment Services 130

Payment Services Finance Outdoor Planning 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

JUNE 28, 2021

Following Sydney’s lead, Perth and the coastal Peel region have entered mandatory lockdown after WA Premier Mark McGowan unveiled a third case of the Delta strain. Unlike Sydney, however, this lockdown is scheduled to only be in effect until Saturday, 3 July. “The lockdown will be in place for four days at a minimum,” said McGowan in a late night news conference.

Returns 147

Returns Shopping ATS 147

Retail Wire

JUNE 28, 2021

Indian Commerce Minister Piyush Goyal said that Amazon.com and Walmart are disregarding local laws and indulging in predatory pricing practices that put that nation’s mom-and-pop retailers at risk. “I’ve had several engagements with these large companies, particularly the American ones, and I can see a little bit of arrogance,” Mr.

ATS 100

ATS 100

Talking Retail

JUNE 28, 2021

Suntory Beverage & Food GB&I is kicking off a text-to-win summer promotion across its leading soft drinks brands, as research revealed that summer 2021 will unlock £160m soft drink sales. Running across Lucozade Energy, Lucozade Sport and Ribena, the promotion offers shoppers the chance to win prizes, including camping trips, barbecue experiences and bike rides.

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Promotions ATS 123

Retail Wire

JUNE 28, 2021

Marco Gobbetti was named as chief executive of Burberry in 2017 with the goal of making the venerable British fashion brand more profitable by developing a stronger line of products, expanding its presence in categories including handbags, raising prices and cutting discounts. He has offered his resignation from the company with plans to step down at the end of the year to take the same role at Salvatore Ferragamo.

Fashion 100

Fashion Planning ATS 100

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Talking Retail

JUNE 28, 2021

The Home Affairs Committee is calling for a much stronger policing response to tackle violence and abuse against shopworkers, as well as more support from employers and more prevention work on local high streets. The committee, a cross-party committee of MPs responsible for scrutinising the work of the Home Office and its associated bodies, has. This story continues at MPs call for new protection of shopworkers law.

ATS 122

ATS 122

Retail Wire

JUNE 28, 2021

Walmart and Gap have launched Gap Home, an exclusive line of bedding, bath and other home-related products, on Walmart.com/GapHome. The line of 400 items will be made from materials that Gap uses in its clothing products including denim, chambray, organic cotton and recycled materials.

ATS 100

ATS 100

Nvidia

JUNE 28, 2021

NVIDIA technologies power 342 systems on the TOP500 list released at the ISC High Performance event today, including 70 percent of all new systems and eight of the top 10. The latest ranking of the world’s most powerful systems shows high performance computing centers are increasingly adopting AI. It also demonstrates that users continue to embrace the combination of NVIDIA AI, accelerated computing and networking technologies to run their scientific and commercial workloads.

ATS 121

ATS 121

Retail Wire

JUNE 28, 2021

Pop Up Grocer is a traveling pop-up store that showcases unique and small brands in the beauty, food, drink, home and pet categories. The concept was created to provide an alternative to the typical “lackluster” launches that happen in the consumer packaged goods space, according to Pop Up Grocer founder Emily Schildt.

Grocer 100

Grocer Consumer 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Talking Retail

JUNE 28, 2021

Yogurt brand Petits Filous has expanded its Mess-Free range with a single on-the-go bottle. The Strawberry variant will be available from July and retail at 65p. The bottle features a “convenient” sports cap, meaning children can “enjoy delicious and nutritious yogurt without any spillages”. Joanna Goodman, head of marketing for yogurt at brand owner General.

Marketing 119

Marketing ATS 119

Retail Wire

JUNE 28, 2021

Gas should be in ample supply to keep motorists and their vehicles moving this summer. Whether there will be enough delivery drivers to get fuel to gas stations is another question. Scattered shortages have been reported around the country, including markets in the states of Colorado, Florida and Iowa.

Marketing 100

Marketing 100

Talking Retail

JUNE 28, 2021

Smirnoff is set to launch a Raspberry Crush variant, in response to flavors seeing the fastest growth within the vodka category (30%). Smirnoff Raspberry Crush will be available from 12 July in a 700ml bottle, retailing at £16.50. The launch will be supported by a £2.93m investment. The brand said the flavour will recruit new. This story continues at Smirnoff expands portfolio with raspberry flavour.

ATS 118

ATS 118

Retail Wire

JUNE 28, 2021

Starbucks has been very successful in migrating customers from placing their orders in stores to its mobile app. The problem, according to some of those responsible for completing those orders, is that there are way too many to keep up with in a timely fashion. One of the issues around this appears to be the ability for customers to request large numbers of modifications to their drinks, which adds complexity to preparing them.

Fashion 100

Fashion 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Hyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. America’s Best Customer Service Companies by Newsweek. (Newsweek) Newsweek has again partnered with respected global data research firm Statista to identify the stores that consistently provide the Best Customer Service 2021.

Customer Experience 119

Customer Experience Returns Target Market Planning 119

Talking Retail

JUNE 28, 2021

Front-of-pack environmental scores on food products are set to be introduced as part of a new pilot organised by the non-profit organisation Foundation Earth. Foundation Earth has brought together two leading systems for measuring the environmental impact of an individual food product and communicating the information “clearly and simply” to consumers via a front-of-pack score.

Supermarket 116

Supermarket Consumer ATS 116

Cisco Retail

JUNE 28, 2021

This blog is a joint collaboration between Cisco (Ravi Balakrishnan) and F5 (Patrick Campbell). Having to debug a network issue can be a daunting task, involving 100’s of IP address’s spread across your entire deployment. Imagine having a tool which can help with getting all the information you want of an IP address with a click of a button.

Shopping 114

Shopping Consumer 114

Retail Dive

JUNE 28, 2021

According to Coresight Research, 5.7% fewer stores have closed this year so far than during the same time in 2020.

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning