Inside Retail

MAY 20, 2021

Employees across the Woolworths Group in Australia and New Zealand will be entitled to up to two weeks paid gender affirmation leave as part of policy changes introduced this week. The policy, which also includes two weeks unpaid leave, is designed to support transgender and gender diverse team members in affirming their gender, allowing time off to attend medical appointments, surgical procedures and undertake counselling, legal and administrative tasks, for example.

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Supermarket Management Consumer ATS 338

Retail TouchPoints

MAY 20, 2021

The COVID-19 pandemic has only heightened the move away from the physical walk down store aisles to the seamless clicks of buttons and consumers’ reliance on the internet for retail purchases. The trend was never surprising. Making a purchase on the internet is fast, convenient, and all-encompassing. Your mousepad becomes a shopping cart to whatever you want, whenever you want it and wherever you need it.

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Consumer Shopping Customer Experience ATS 299

Inside Retail

MAY 20, 2021

Alphabet’s Google said on Thursday it would open its first physical store in New York City this summer, mirroring a retail approach that has helped Apple rake in billions of dollars in the last two decades. The Google store will be located in the city’s Chelsea neighborhood near the its New York City campus, which houses over 11,000 employees.

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Promotions Location ATS 279

Retail TouchPoints

MAY 20, 2021

IKEA U.S. is putting its own spin on “vacations” and “staycations” with the launch of “IKEA Renocations” on Pinterest. Created to help inspire consumers and bring the feeling of several destinations into various rooms of the home, the campaign launched May 19 and is a collaborative effort across Wavemaker, Ogilvy and Jebbit. Tapping into the platform’s 85 million+ audience of those searching for home inspiration and ways to shop, IKEA U.S. has launched a custom quiz experience through Pinterest.

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Home Furnishings Consumer Shopping Social Commerce 290

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

MAY 20, 2021

French luxury house Hermes has unveiled its newly revamped store in the heart of Brisbane, which was first opened in 2010. The store was designed by the Parisian architecture agency RDAI, which is also behind the designs of other famous Hermes’ stores, including Hermes Sydney Trust Building and Hermes Omotesando in Tokyo. One of the stand-out points is the apparent absence of the brand’s quintessential orange brand colour which tended to dominate the design of its older stores.

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Boutique Fashion Location ATS 246

Retail TouchPoints

MAY 20, 2021

Authentic Brands Group (ABG) , a brand development company featuring popular names such as Juicy Couture , Lucky Brand, Brooks Brothers and Nautica , and retail platform SPARC Group have signed an exclusive deal with Klarna to offer ecommerce customers a buy now, pay later (BNPL) option across its portfolio of retail brands. Klarna’s “Pay in 4” option of four interest-free payments is already available online at Aéropostale , Nine West , Nautica and Brooks Brothers, with plans to roll out across

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Payment Services Consumer Planning Shopping 267

Retail TouchPoints

MAY 20, 2021

Retail market intelligence platform EDITED has launched EDITED Home, a suite designed to provide homeware retailers with competitive data that can help them set the right assortment, pricing and promotions in the ecommerce marketplace. The software uses global data from more than 40 markets to deliver actionable insights. EDITED Home aims to eliminate the guesswork in assortment planning and pricing to maximize profits and minimize the number of unsold goods.

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Promotions Retail Marketing Planning Marketing 264

Inside Retail

MAY 20, 2021

Parts of the business community are up in arms after the announcement of a payroll-based ‘mental health levy’ to be imposed in Victoria, according to State Treasurer Tim Pallas. The levy, which Pallas claims will impact less than five per cent of employers across Australia and only the sections of their workforce working in Victoria, will take the form of a 0.5 per cent surcharge on payroll tax for businesses with wage bills exceeding $10 million, and adds on another 0.5 per cent for those above

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Supermarket Returns Shopping 246

Tokinomo

MAY 20, 2021

One of the most important skills is the power to adapt in difficult situations. While some simply adapt, others find innovative ways to tackle the problem. During this pandemic, all industries were affected in a way or another and retail was no exception. However, unlike museums and art galleries, essential stores were able to keep their doors open.

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Inside Retail

MAY 20, 2021

Over the last few weeks, tech giants, fashion brands, celebrities and foreign governments have sent much-needed money and medical supplies to India, where Covid deaths have increased six-fold over the past month. On Wednesday, the Indian government reported the highest number of deaths — 4,529 — in a single day of any country at any time during the pandemic.

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Wholesale Accessories Promotions Management 246

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail TouchPoints

MAY 20, 2021

Digital payments and software services company Cantaloupe has launched next-generation touchscreen POS devices for the ePort Connect Platform. The ePort Engage and the ePort Engage Combo aim to enable truly frictionless purchasing through easier checkouts. The ePort Engage features an edge-to-edge 3.5 inch touchscreen that serves as an all-in-one reader and telemeter designed for quick and easy installation.

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Payment Services Checkout ATS 186

Inside Retail

MAY 20, 2021

Kathmandu taps RipCurl boss to take the helm. Outdoor clothing retailer Kathmandu has appointed the head of RipCurl Michael Daly as its new group chief executive. The announcement came seven months after Kathmandu’s long-time group CEO Xavier Simonet resigned. Daly, who has been with RipCurl for almost 20 years and ran it for the last eight years, started his new role this week.

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Department Stores Outdoor Management Fashion 246

Retail TouchPoints

MAY 20, 2021

Online resale marketplace Poshmark has teamed up with Snapchat for a new social shopping experience that will allow users to discover Poshmark styles within the Snapchat app. Called a “Snap Mini,” the program is described as a “bite-size social experience” that will let Snapchat users connect with other Poshmark customers and explore a selection of curated, personalized products.

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Shopping Consumer Marketing Social Commerce 161

Inside Retail

MAY 20, 2021

The Australian Retailers Association will soon launch its own podcast series, Retail Therapy, hosted by chief executive Paul Zahra. Retail Therapy will see Zahra chat with CEOs and leaders from retailers from across Australia and beyond in order to provide unique insights into how these leaders work, what defines their leadership style, and how they got where they are.

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Merchant Services Shopping Location Consumer 227

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail TouchPoints

MAY 20, 2021

Three of the country’s largest grocers, Kroger , Hy-Vee and Publix , have become the latest retailers to relax mask requirements. They join a number of other retailers, including Target , Walmart and CVS , that now allow vaccinated shoppers to browse unmasked in accordance with recently updated CDC regulations. All of the retailers are continuing to comply with state and local mask mandates on a store-by-store basis.

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Grocer Checkout Location ATS 152

Inside Retail

MAY 20, 2021

One of the hardest parts of marketing a large-scale brand, whether it be nationally or internationally, is ensuring there is a solid, overarching message, but also that each market is receiving localised and relevant content. This difficulty can easily be multiplied by using the vast array of media channels which are relevant in each market, and the challenge in creating marketing collateral across these channels.

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Marketing Management Accounting Shopping 223

Retail TouchPoints

MAY 20, 2021

Under Armour is the latest retailer to increase its minimum hourly pay, from $10 to $15 ( $15.25 Canadian in Canada), as it seeks to fill more than 3,000 open positions in the two countries. The pay boost, taking effect June 6, 2021, will impact 8,000 part-time and full-time employees, approximately 90% of Under Armour’s store and fulfillment center workforce.

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Fulfillment Planning Management Store Operations 152

Inside Retail

MAY 20, 2021

Automotive retailer Repco has nearly a century of industry experience under its belt, so it should be no surprise that the team excels at customer service. And while customers’ expectations around delivery changed dramatically last year, Repco stepped up to the challenge and won two categories at the Retailer Awards this year – Best Customer Service Team and In-store Customer Service Initiative – thanks to its impressive 15-minute click-and-collect and four-hour home delivery options

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Fulfillment Marketing Consumer Management 195

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

MAY 20, 2021

Panera Bread has released details of the quick service chain’s new bakery-cafe restaurant concept that features enhanced and expanded digital and drive-through experiences. “We’re doubling down on what has always made Panera unique — creating human connection through caring associates and a warm, inviting environment filled with the smell of freshly-baked bread — while continuing to be a leader in digital access for the off-premise world,” said Eduardo Luz, the chain’s chief brand &#

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Inside Retail

MAY 20, 2021

The ruling by Australia’s Fair Work Commission that online food delivery platform Deliveroo unfairly dismissed rider Diego Franco marks a major shift in the Australian “gig” economy. What’s most significant is the commission has ruled Franco was, in fact, an employee of Deliveroo, not an independent contractor – the legal strategy platform companies use to avoid employer obligations and shirk paying employee entitlements such as a minimum wage and leave entitlements.

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Accounting Management ATS 130

Retail Wire

MAY 20, 2021

Target and Walmart are separately testing home package deliveries a la Amazon.com at a time when traditional carriers like FedEx, United Parcel Service and the U.S. Postal Service are straining under demand caused by the continuing growth in online sales. Target has been using third-party drivers working with its Shipt service to make deliveries in its home city of Minneapolis.

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ATS 130

Talking Retail

MAY 20, 2021

Poundland is to pilot its new Local format in the next 48 hours. The Poundland Local stores are located in Kendray in South Yorkshire and Hornsea in East Yorkshire. The sites are former Fultons Foods stores that became part of Poundland in 2020. The 2,500sq ft Poundland Local at Kendray will open on 21 May. This story continues at Poundland unveils Local format.

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Location ATS 137

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

MAY 20, 2021

Amazon.com is changing the name on its Go convenience and grocery stores to Amazon Fresh. The retailing and technology giant has been operating under a variety of banners: Amazon Go, Amazon Go Grocery, Amazon Fresh grocery stores, Amazon Fresh delivery, Whole Foods delivery and Prime Now delivery. The rebranding will eliminate the two Go banners at a time when Amazon is opening more of its Fresh grocery stores across the U.S.

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ATS 130

Wiser

MAY 20, 2021

Every eCommerce seller, like any business whose aim is to sell, has its prices as a powerful resource to attract customers and increase revenue. If you have an online store, or are starting a new project, think very carefully about which pricing strategy you are going to follow to make your products even more attractive. The first step? Be clear about your costs and look for a balance between quality and price.

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Shipping Advertising Consumer Promotions 122

Talking Retail

MAY 20, 2021

Amacor Capital has bought the Nisa Local in Hebden Bridge in the Upper Calder Valley, West Yorkshire, making it the 13th store in its growing portfolio. The store will continue to trade under a Nisa Local fascia with customers unaffected by the handover. Alex Wilson, head of acquisitions at Amacor, said: “We’ll be operating with. This story continues at Amacor Capital snaps up Yorkshire store.

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ATS 135

Cisco Retail

MAY 20, 2021

Cisco Makes $150 million Commitment to help HBCUs Strategically Recover and Flourish. Cisco’s purpose is to power an inclusive future for all. This means building a workforce that is reflective of the world we live in, helping to connect the unconnected, and answering the call to those in need. With our purpose as our backdrop, Cisco committed to being a part of the reckoning on racial injustice that affected us profoundly.

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Promotions Planning ATS 128

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Talking Retail

MAY 20, 2021

Tobacco accessories company Republic Technologies has launched a new countertop display unit, in a move designed to help retailers increase visibility and drive sales of its OCB paper brand. The units are being rolled out into selected convenience stores now and will be available on a limited basis initially. They hold 10 booklets each of. This story continues at Republic Technologies rolls out countertop unit for OCB range.

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Accessories ATS 131

Retail Wire

MAY 20, 2021

IHOP is finally ready to launch its new Flip’d restaurant concept this July in New York City. The concept, which was originally announced in 2019 but whose 2020 opening was postponed due to the novel coronavirus pandemic, will feature to-go menu items but will not offer table service.

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Talking Retail

MAY 20, 2021

Sausage brand Richmond has expanded its meat-free range with the launch of Meat-Frees Smoked Bacon Rashers. The variant will roll out from June in 150g packs, retailing at £2.50, and will give retailers an “exciting” opportunity to stock a meat-free version of a “family mealtime staple”. To support the launch of Richmond Meat-Free Smoked Bacon. This story continues at Richmond adds bacon rashers to Meat-Free range.

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ATS 124

Retail Wire

MAY 20, 2021

L Brands posted first-quarter earnings of 97 cents a share, up from a loss of $1.07 last year, with sales nearly doubling 2020’s results when the retailer was forced to close stores due to the pandemic. The company’s Victoria’s Secret and Bath & Body Works posted gains ahead of a planned spinoff of the lingerie chain as a separate publicly-traded business.

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Planning 100

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning