Retail TouchPoints

APRIL 27, 2021

Amazon is well known for being one of the largest retailers in the world. What’s less well-known is that thousands of other retailers are using Amazon technology to power their businesses. That’s right, this quintessential ecommerce disruptor, often blamed for the troubles of brick-and-mortar retail, is taking some of the very innovations that have set it apart and offering them up for other retailers to use.

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Retail Focus

APRIL 27, 2021

Last week the news broke that Amazon is launching its first high-tech hair salon in Spitalfields, East London. The salon will feature augmented-reality mirrors allowing clients to virtually experiment with different colours and styles before taking the plunge with real-life treatments. . Brand experience company, Swarm’ s sister company, Folio Mirror debuted Folio Hair at Retail Design (2019) and have been developing the concept and use case ever since.

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Retail TouchPoints

APRIL 27, 2021

Sally Beauty has teamed up with intelligent pricing platform Revionics , a division of A p tos , to optimize its pricing strategies with the aim of increasing customer loyalty and revenue. The beauty retailer will use the AI-powered solution to identify competitive price levels while still maximizing revenue and profit performance. The solution also will help Sally Beauty create more effective promotions through enhanced targeting and develop profitable markdown plans.

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Inside Retail

APRIL 27, 2021

In the past few years, trading conditions have been harsh for the retailing landscape, and 2020 certainly added extra pressure for most. The impact of Covid-19 has left many consumers with fewer reasons to shop and even fewer ways of doing so. With the onset of the global pandemic, many retailers were struggling to reach their customers. For some, it was due to a lack of e-commerce capability, logistics infrastructure or newly irrelevant products and services.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

APRIL 27, 2021

Walmart has seen the public’s perceptions of the company improve as it has increased pay and educational and medical benefits for its workers, but the world’s largest retailer’s opposition to raising the federal minimum wage to $15 has some questioning if its labor-friendly initiatives are just window dressing. The retailer, which has consistently claimed that its average wage for hourly associates is above the $15 number, says that its approach needs to be viewed through a dif

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Inside Retail

APRIL 27, 2021

Luxury fashion retailer Harrolds has, effective immediately, shuttered its Pacific Fair, Gold Coast, location after months of negotiations with landlord AMP Capital fell through. The menswear and womenswear store, situated across two levels, was launched in 2016. “We have had to pull many levers during the last 12 months to mitigate the impacts of Covid-19 to our business nationally, including reducing operating expenses and attempting to negotiate revised rental agreements,” said Harrolds’ mana

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Inside Retail

APRIL 27, 2021

Woolworths has announced its intention to build a 22,000sqm online fulfilment centre located in Auburn, Sydney, which will facilitate up to 50,000 online orders per week. The development application is subject to approval from the NSW Department of Planning, and will support 440 jobs during its construction phase and a further 250 once operational. The site is expected to begin construction in 2021, with an operational launch date in 2024.

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Retail TouchPoints

APRIL 27, 2021

The Current , a retail incubation offering of pop-up shops in Boston Seaport , has unveiled its latest collection of shops, all opening May 1-5. Now in its third year, The Current is located adjacent to Seaport Common, which welcomes families picnicking, local open markets and the Seaport Sweat free workout series come springtime. With most of the shops open through mid-August, the brands joining the spring and summer lineup include: Myoli Bay , a sustainable swimwear line made from recycled pla

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Inside Retail

APRIL 27, 2021

Naked Brands Group will divest from Auckland-based lingerie chain Bendon following a unanimous shareholder approval. Naked chairperson and chief executive Justin Davis-Rice and Bendon chief executive Anna Johnson will buy the chain for $1 from the wider group, which will forgive a $40 million loan and provide $7 million of support to maintain inventory and product design, according to a report in the NZHerald.

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Location Management Accessories Fashion 230

Retail Focus

APRIL 27, 2021

Hines, the international real estate firm has announced that Sky, Europe’s leading media and entertainment company, has chosen to open one of its first bricks and mortar retail shops at 229-249 Buchanan Street, Glasgow. Opening on 6th May, the new Sky shop will occupy a 2,500 square feet unit and bring together Sky Mobile, Sky Broadband and Sky TV all in one place.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

APRIL 27, 2021

JB Hi-Fi’s long-term chief executive Richard Murray will be leaving the electronics retailer at the end of August to take up the same position at Premier Retail. Murray spent 18 years at JB Hi-Fi, but said it is time to take on a new challenge, and will be replaced by former JB CEO and current MD of The Good Guys Terry Smart. “I am proud to leave the business in such a strong position and the group with continue to go from strength to strength under Terry’s leadership,” Murray said.

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Retail Focus

APRIL 27, 2021

Shaftesbury has announced that Experimental Perfume Club (EPC), renowned for its educational and experiential approach to perfumery, has opened the doors to its first ever ‘lab-boutique’ at 53 Monmouth Street in Seven Dials. . Spanning 550 sq ft, the multi-faceted space serves as EPC’s flagship and offers an environment that empowers consumers to explore, understand and create their own fragrance. .

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Inside Retail

APRIL 27, 2021

Australia’s competition watchdog said on Wednesday regulation may be required to address the significant market power app stores owned by Alphabet’s Google and Apple have if they do not take steps to assuage concerns. The global dominance of Apple’s App Store and Google’s Play Store has been criticised by some app makers for mandatory revenue sharing payments and strict inclusive rules by both companies.

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Payment Services Consumer Marketing ATS 195

Retail TouchPoints

APRIL 27, 2021

MARQUE Luxury , a wholesale provider of certified pre-owned goods, has debuted its seventh U.S. Re-Commerce Hub location in Miami. The new showroom is the company’s first location in Florida and will offer a range of brands, including Chanel, Louis Vuitton, Gucci and more. MARQUE Mentor members also will have access to technological solutions and in-person consultations to facilitate their independent businesses.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

APRIL 27, 2021

Funtastic Limited will be rebranded as Toys ‘R’ Us ANZ Limited, shareholder vote willing, as part of the group’s accelerated transformation effort to become a digital-first, retail-focused business. The change in identify follows the group’s acquisition of the Hobby Warehouse business last November, which brought the Toys ‘R’ Us license under its control and which kicked off a major shift at the business that saw Hobby Warehouse chief executive Louis Mittoni take charge of Funtastic.

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Retail TouchPoints

APRIL 27, 2021

FedEx and Adobe have entered a multi-year collaboration that will begin with the integration of Adobe Commerce with ShopRunner, an ecommerce platform and subsidiary of FedEx Services. The integration will give Adobe merchants access to FedEx post-purchase logistics intelligence that can help them drive demand, reduce cost and gain customer insights.

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Inside Retail

APRIL 27, 2021

The old adage that change is the only constant is true. Technology, capabilities and demands are shifting and moving faster than ever. When it comes to the delivery industry, the adoption of technological advancements traditionally has been slow and as a result, at the end of each month, far too many businesses can’t precisely pinpoint exactly where they’re losing money.

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Retail TouchPoints

APRIL 27, 2021

Tanger Factory Outlet Centers has entered a partnership with logistics-as-a-service platform Fillogic to open a micro-distribution hub at the Deer Park Center in Deer Park, N.Y. The hub will be a model for other Tanger Outlet locations in the future. The Fillogic tech-enabled facility will offer a variety of shipping services, including same-day delivery for local residents and one-stop shopping that will allow customers to conveniently drop online returns on-site.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

APRIL 27, 2021

A 6.1 per cent drop in comparable supermarket sales at Coles is a clear sign of normalising consumer behaviour in the wake of Covid-19 lockdowns. While a significant drop from Coles’ record 13.1 per cent sales growth at the peak of panic buying in Q3 FY20, the $7.7 billion figure is still 6.8 per cent higher than the same period in 2019. A strong Easter period drove sales across confectionery and entertainment products, and, with fewer, shorter lockdowns, consumers are once again comfortable sho

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Mike Anthony

APRIL 27, 2021

I’m often asked why we need shopper marketing (thankfully less now than before). There are many possible answers. The consumer isn’t always the shopper , for one thing. And even if they are the same, their behavior and responses are different. But here is a difference that you might not have thought about: Shopper marketing exists because shoppers and consumers have fundamentally different relationships with brands.

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Inside Retail

APRIL 27, 2021

Mosaic Brands is seeing positive results from the implementation of a digital department store strategy across several of its core apparel brands, including Noni B, Rivers, Millers and Katies. The strategy, which Mosaic started rolling out in FY20 before Covid-19, has seen some of Australia’s most recognisable specialty fashion retailers expand into new categories, including homewares, beauty, jewellery, electrical and kids’ products.

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Mike Anthony

APRIL 27, 2021

I’m often asked why we need shopper marketing (thankfully less now than before). There are many possible answers. The consumer isn’t always the shopper , for one thing. And even if they are the same, their behavior and responses are different. But here is a difference that you might not have thought about: Shopper marketing exists because shoppers and consumers have fundamentally different relationships with brands.

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Consumer Marketing Shopping Promotions 130

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Inside Retail

APRIL 27, 2021

Wine marketplace Vivino has launched commercial operations in Australia, offering 50 per-cent reduction on commissions to local wineries for the remainder of this year. The online marketplace operation will be based in Sydney, NSW and led by James Fildes, GM of Vivino Australia. Vivino now has more than 800,000 users in Australia and more than 51 million users globally.

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Consumer Marketing 147

Mike Anthony

APRIL 27, 2021

I’m often asked why we need shopper marketing (thankfully less now than before). There are many possible answers. The consumer isn’t always the shopper , for one thing. And even if they are the same, their behavior and responses are different. But here is a difference that you might not have thought about: Shopper marketing exists because shoppers and consumers have fundamentally different relationships with brands.

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Consumer Marketing Shopping Promotions 130

Inside Retail

APRIL 27, 2021

Australia’s competition watchdog said on Wednesday regulation may be required to address the significant market power app stores owned by Alphabet’s Google and Apple have if they do not take steps to assuage concerns. The global dominance of Apple’s App Store and Google’s Play Store has been criticised by some app makers for mandatory revenue sharing payments and strict inclusive rules by both companies.

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Payment Services Consumer Marketing ATS 130

Retail Wire

APRIL 27, 2021

Millennials who have left major urban centers to move to the country have become a key customer group for Tractor Supply, helping lift the retailer’s sales and profits to record highs. Tractor Supply CEO Hal Lawton said this group of consumers has created higher demand for products used for gardening, pets and poultry. “We’re really seeing a revitalization of rural led by millennials,” he said.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Inside Retail

APRIL 27, 2021

Gucci and Facebook have filed a joint lawsuit in California against an individual who allegedly used the U.S. group’s social media platforms to sell fake Gucci products, the two companies said on Tuesday. The initiative, a first of its kind for both Gucci and Facebook, is the latest example of an Internet giant joining forces with a luxury label to fight the proliferation of counterfeit goods being sold via social media.

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Retail TouchPoints

APRIL 27, 2021

The economic fallout from the COVID-19 pandemic accelerated demand for buy now, pay later (BNPL) payment options. Surges in online shopping during the pandemic helped fuel the growth of point-of-sale loans — a market that is forecast to grow at an annualized 9.8% over the five years through 2024-25, to $1.1 billion, according to IBISWorld. Increasing usage statistics seem to support that projection.

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Merchant Services Payment Services Consumer Point of Sale 130

Inside Retail

APRIL 27, 2021

Gucci and Facebook have filed a joint lawsuit in California against an individual who allegedly used the U.S. group’s social media platforms to sell fake Gucci products, the two companies said on Tuesday. The initiative, a first of its kind for both Gucci and Facebook, is the latest example of an Internet giant joining forces with a luxury label to fight the proliferation of counterfeit goods being sold via social media.

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Social Commerce Accounting Promotions Marketing 130

Retail Focus

APRIL 27, 2021

In these challenging times that we are all going through, having the right help on your side can mean the difference between thriving and closing down shop. An accountant can be an invaluable partner in your entrepreneurial journey but only if you find a good one for your business. A good small business accountant has many years of experience helping companies like yours and can bring a different perspective to your unique business challenges.

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Accounting Planning Shopping Management 130

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Planning