Retail TouchPoints

SEPTEMBER 4, 2020

As an essential retailer, Canadian supermarket giant Loblaw was in a good position to weather the COVID-19 outbreak. However, when e-Commerce sales spike 4X in a matter of days, even strong retailers can feel the strain. Previously, Loblaw’s e-Commerce sales were a fraction of its brick-and-mortar business — but that was changing in a hurry. Loblaw offered same-day pickup even before the pandemic hit, but rising demand required the retailer to rethink how it handled its online business.

Fulfillment 307

Fulfillment Grocer Supermarket Planning 307

Retail TouchPoints

SEPTEMBER 4, 2020

Whole Foods Market has opened its first online-only dark store in Brooklyn, N.Y. The delivery-only model will help Whole Foods keep up with digital demand in a major market at a time when grocery delivery is reaching unprecedented levels: Amazon saw its grocery sales triple during Q2 2020. Planning for the new store format, which is a collaboration between Whole Foods and its parent company Amazon, began nearly a year ago.

Shipping 246

Shipping Location Marketing Planning 246

Retail TouchPoints

SEPTEMBER 4, 2020

7-Eleven is piloting store-to-door delivery with Instacart in more than 750 stores in the Dallas, Miami, Baltimore and Washington D.C. metropolitan areas, prior to rolling out the same-day delivery service nationally to more than 7,000 locations. 7-Eleven is Instacart’s first national convenience store partner. “Our success is built on continued innovation that ensures we continue offering our customers exceptional products and services when and where they want them,” said Chris Tanco, COO

Location 165

Location Customer Experience ATS Fulfillment 165

Retail TouchPoints

SEPTEMBER 4, 2020

Behavioral Personalization : In the post-COVID era the closure or inaccessibility of physical stores has led to an acceleration in the movement of sales towards e-Commerce. According to the U.S. Department of Commerce, e-Commerce retail sales grew by 25% during the quarter ending June 2020, while grocery stores and building and garden suppliers each saw a 13% growth over this period.

Merchant Services 195

Merchant Services Department Stores Consumer Fashion 195

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management