Retail TouchPoints

JULY 11, 2022

If we were to sum up what brands need to know about Gen Z customer experiences preferences (and employee experience preferences) in a few words, it would go something like this: they’re different. Revolutionary even. This may seem like an oversimplification, but when you think about it, Gen Z grew up in a world that is more connected than ever, has more access than ever, and accomplishes everything faster than ever.

Customer Experience 306

Customer Experience Consumer Planning ATS 306

Inside Retail

JULY 11, 2022

Fast food chain Hungry Jack’s is rolling out a barista coffee offer dubbed Jack’s Cafe across 410 stores nationally after a successful pilot program. With coffee being the third most-ordered item on Hungry Jack’s breakfast menu, the company wants to capitalise on consumer demand for on-the-go barista-made coffee. It might also be considered a strategic response to rival McDonald’s McCafe chain in a coffee-shop market estimated to be worth $10.7 billion annually.

Consumer 246

Consumer Management Shopping Marketing 246

Retail TouchPoints

JULY 11, 2022

CVS has unveiled a new shop-in-shop concept called Skin Care Center featuring solutions for skin health in three U.S. locations — New York City, Woodland Hills, Calif. and Walnut Creek, Calif. The new concept builds on the retailer’s BeautyIRL concept, which launched in 2018 and is now available at more than 50 locations. Through the Skin Care Centerspaces, which were developed in partnership with L’Oréal , CVS said it hopes to offer experiences formerly afforded only to those who shop prestige

Location 297

Location Beauty and Health ATS Customer Experience 297

Retail Focus

JULY 11, 2022

The Creative Retail Awards and Save The High Street have formed a partnership to promote the importance of design and display in independent retail, with Save The High Street becoming sponsor of the Best Independent Store category at the 2022 Creative Retail Awards. The Creative Retail Awards is a dynamic and exciting annual event that recognises and rewards innovation and excellence in retail, leisure, and hospitality design, display and experience.

Promotions 246

Promotions Visual Merchandising Returns Shopping 246

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

JULY 11, 2022

The bar is high in the land of ecommerce, with more consumers turning to online channels than ever before and bringing with them expectations set by their experiences with tech giants like Amazon and Apple. To keep up and stand out, retailers must be more than just first-class merchandisers with a great product — they must become tech experts, strategically deploying the latest cutting-edge solutions to constantly evolve all aspects of their ecommerce ecosystems.

Merchant Services 288

Merchant Services Consumer Planning Shopping 288

Inside Retail

JULY 11, 2022

Sonia Syngal, the CEO of Gap, has quit suddenly as the US fashion giant’s board looks to address poor sales, especially at its traditional growth engine, price-oriented Old Navy. While the reasons behind Syngal’s departure are unclear, its suddenness shocked retail industry observers. In a statement released overnight, Gap said Syngal would depart her role, and leave the board with immediate effect.

Fashion 239

Fashion Management Planning Marketing 239

Inside Retail

JULY 11, 2022

The CEO of Alibaba’s Australian and New Zealand operations, Maggie Zhou, is to leave the company after 22 years. One of the early employees of Alibaba after it was founded in China, Zhou relocated to Melbourne in 2016 to head up the Australian business and has subsequently played a leading role in helping businesses from Australia and New Zealand join the platform and expand their reach to the e-commerce giant’s 1 billion Chinese customers.

Marketing 162

Marketing 162

Retail TouchPoints

JULY 11, 2022

Greater Washington, D.C.-area grocery chain Giant Food relaunched its Local Produce Boxes that feature locally sourced items from farms within Maryland, Delaware and Virginia. The boxes are sold exclusively through the retailer’s Giant Delivers service through September 2022 or while supplies last. By offering the weekly service for a second year , Giant Food aims to promote food traceability and transparency while offering locally sourced, healthful products to customers. .

Returns 276

Returns Promotions Management ATS 276

Inside Retail

JULY 11, 2022

Research shows that companies need to make big, bold moves to see major leaps in business performance. While taking an incremental approach to change may sound less risky, it actually increases the likelihood of stagnation and decline. But how can business leaders ensure their bold moves are a success? The secret is creating a fail-fast culture, where teams are empowered to innovate and learn what doesn’t work to disrupt the status quo.

Consumer 147

Consumer Customer Experience ATS 147

Retail TouchPoints

JULY 11, 2022

Instacart has launched a rewards program for its employees, called Shoppers, which offers workers incentives from both Instacart and third-party partners based on the number of orders picked and delivered. Called Cart Star, the rewards program has three tiers — Gold, Platinum and Diamond Cart, — with benefits increasing as Instacart Shoppers fulfill more batches (orders).

Fulfillment 260

Fulfillment Location Shopping ATS 260

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

JULY 11, 2022

On 1 July, Grab Thailand announced the launch of a pilot called Digital BagAds, which are LED digital advertisements displayed on the large green bags delivery drivers use as they buzz around the city bringing Grab’s prepared food and groceries to their customers. The BagAds are being trialled initially in the Greater Bangkok area. It’s the latest example of the potential for Grab’s four separate businesses to help drive growth for one another.

Merchant Services 130

Merchant Services Payment Services Advertising Accounting 130

Retail Wire

JULY 11, 2022

Abbott Nutrition reopened its baby formula plant in Sturgis, MI, on July 1. The plant, which initially closed in mid-February after an FDA inspection found strains of bacteria that can be deadly to infants, caused a nationwide shortage.

ATS 130

ATS 130

Inside Retail

JULY 11, 2022

Officeworks’ annual Make A Difference Appeal raised $1,000,456 this year. With children’s health and education the focus of this year’s appeal, Officeworks store teams selected organisations they wanted to help that they considered were relevant to their local communities. Customers were encouraged to either round up the cost of their purchase or make a direct donation at check out in-store or online.

Planning 130

Planning ATS 130

Retail Wire

JULY 11, 2022

The BA.5 subvariant of the Omicron variant is multiple times more infectious than previous strains of the novel coronavirus. The Centers for Disease Control and Prevention in the past week reported more than 100,000 new cases a day. The actual number of cases is thought to be much higher as most people test at home and do not report their illness. About 38,000 people across the U.S. were hospitalized across the country with COVID-10 as of Friday.

ATS 130

ATS 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

JULY 11, 2022

We like to invest in tangibles for our retail businesses. Warehouses. Websites. Shopfronts. SaaS products. And we love the data around KPIs: CPC. Average transaction sizes. Sales per square metre. It’s comforting and logical because tangibles seem to offer the presence and process that drive sales. But what if most of our sales are made before customers even enter those spaces?

Department Stores 130

Department Stores Returns Fulfillment Customer Experience 130

Wiser

JULY 11, 2022

Any retail business without a solid strategy is bound to fail. It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. Several factors need to be considered so you can get shoppers to the shelf and making purchases.

Employee Engagement 146

Employee Engagement Advertising Promotions Marketing 146

Inside Retail

JULY 11, 2022

Although facing stiff competition from Western brands and changing consumer demands, the Korean beauty (known as ‘K-beauty’) market is forecast to reach $13.9 blilion by 2027, growing at a CAGR of 9 per cent between 2021 and 2027, according to Allied Market Research. According to Sharon Ahn, beauty trend forecaster and analyst at WGSN, K-Beauty is synonymous with innovation in the wider beauty industry.

Beauty and Health 130

Beauty and Health Consumer Marketing Promotions 130

Retail Wire

JULY 11, 2022

A recent ruling by an appeals court that said Whole Foods could not be sued for not allowing associates to wear “Black Lives Matter” face masks shows the limits that employees have in changing working conditions.

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100

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

JULY 11, 2022

Hallenstein Brothers will soon have a new CEO – the menswear retailer’s third in two years. Stuart Duncan, CEO of the chain’s listed parent company Hallenstein Glasson Holdings, revealed Monday that Rob Brown will take on the role from October 17. He will replace Jason Barrow who resigned effective May 1 after a decade with the company. Brown has been a brand manager at True Alliance since 2009, most recently managing the Ben Sherman brand.

Wholesale 130

Wholesale Brand Management Fashion Management 130

Retail Wire

JULY 11, 2022

Forty percent of adults say that taming inflation should be one of the top five priorities for the government to work on next year, according to a June poll from The Associated Press-NORC Center for Public Affairs Research. Only 14 percent of consumers mentioned inflation in a previous survey from December.

Consumer 100

Consumer 100

Inside Retail

JULY 11, 2022

Fashion and games continue to find new ways to connect, this time with the announcement of a collaboration between fashion resale marketplace Depop and The Sims 4 , a video game that simulates real life. The in-game experience will be available through an upcoming expansion pack and aims to promote thrift shopping, upcycling and circular fashion to its Gen Z audience.

Fashion 130

Fashion Thrift Store Promotions Shopping 130

Retail Wire

JULY 11, 2022

Labor savings is the major catalyst behind self-checkouts in stores even as research shows high disapproval rates for the technology. “If everyone else is doing it, you look like an idiot if you don’t have it,” said David D’Arezzo, a former executive at Dollar General and Wegmans. “Once you let it out of the bag, it’s pretty difficult not to offer it anymore.

Checkout 100

Checkout ATS 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

JULY 11, 2022

Online shopping is expected to grow despite concerns about inflation and a potential economic downturn, according to FTI Consulting.

Shopping 140

Shopping 140

Retail Wire

JULY 11, 2022

More than 300 new independent bookstores have opened across the U.S. over the past couple of years as consumers are drawn to places where they can get recommendations on what to read from real people. “It’s kind of shocking when you think about what dire straits the stores were in in 2020,” said Allison Hill, CEO of the American Booksellers Association.

Consumer 100

Consumer 100

Small Biz Trends

JULY 11, 2022

A recession or economic downturn is a business owner’s worst scenario. As it might affect not only your personal finances but also threaten your business’ survival. The impact of a recession on your business at times can be hard to predict. No matter how bad it gets, preparing for a likely recession can go a long way to mitigate the adverse effects of the recession on your business.

Drop-Shipping 115

Drop-Shipping Finance Payment Services Accounting 115

Retail Wire

JULY 11, 2022

A Forbes article says that Best Buy has shifted its store staffing from full-time workers to a higher number of part-timers. Will the change lead to lower customer satisfaction levels and net promoter scores?

Promotions 100

Promotions 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

365 Retail

JULY 11, 2022

Did Napster really kill off the music industry? Well, it’ll depend on the person you’re asking. Like, some people will be affirmative to the question. However, people like me might argue against it and consider it a revolution of peer-to-peer music-sharing platforms. But, there’s something we can say for sure – it did change the music industry to some extent, just like blockchain.

Payment Services 115

Payment Services ATS 115

Retail Wire

JULY 11, 2022

A growing number of companies have gone public criticizing the Supreme Court’s decision to overturn Roe v. Wade and pledging to support their workers’ access to reproductive health services. Others are still trying to figure out what their positions should be. Unilever’s Dove brand is one that has taken a public position. “We believe it is a fundamental right for women to make decisions about their own bodies and futures,” said a Dove spokesperson.

ATS 100

ATS 100

365 Retail

JULY 11, 2022

In essence, Cryptocurrency isn’t really considered to be a legal tender model in the UK. But, the government of the nation is moving gradually to accept the same. As per CNBC, the UK administration has announced a plan to mint their own NFT recently in April, 2022. Even though the specifics are yet to be stated, it’s only a matter of time before the UK becomes a global leader in the Crypto market.

Payment Services 108

Payment Services Finance Planning Marketing 108

Small Biz Trends

JULY 11, 2022

Small business owners, especially newer ones, often struggle to get business loans from traditional banks. Inability to provide collateral, credit history, personal guarantee, and business tax returns are just a few of the many factors that can impact your ability to secure a business loan from a bank. But, with a small business microloan program, you can easily access working capital to grow your business.

Finance 105

Finance Accounting Returns Location 105

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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