Retail Focus

MAY 10, 2022

Grosvenor has announced the opening of leading international Inditex clothing brand, Bershka, at Liverpool ONE, marking its regional debut. Spanning 8,000 sq ft on South John Street, the space houses the brand’s three main lines; Bershka, BSK and Man, as well as a number of exclusive ranges. Joining Zara and Pull & Bear, Berskha is the third Inditex brand to open a flagship store on Liverpool ONE’s South John Street.

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ATS Outdoor Management Location 278

Inside Retail

MAY 10, 2022

Apple is discontinuing the iPod more than 20 years after the device became the face of portable music and kickstarted its meteoric evolution into the world’s biggest company. The iPod Touch, the only version of the portable music player still being sold, will be available until supplies run out, Apple said in a blog post on Tuesday. Since its launch in 2001, the iPod took on a storm of competing music players before being eclipsed by smartphones, online music streaming and within the Apple

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Retail TouchPoints

MAY 10, 2022

Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16 billion ) into opening new locations and revamping existing stores by the end of 2023. The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services.

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Inside Retail

MAY 10, 2022

Bubble-tea brand Sharetea says it is planning expansion in Australia as the country recovers from Covid restrictions. Established almost 10 years ago, the brand boasts 90 franchised stores now and plans to expand it to 110 stores by the end of this year. The company says coffee and tea prices have risen during the past two years along with freight, rent and labour costs.

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Planning ATS 246

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

MAY 10, 2022

Three conferences with 200+ top-notch speakers, two distinct expos and a whole host of activities — from networking events to concept stores to tours of the Magnificent Mile’s retail offerings — will be packed into the three days of the 2022 Retail Innovation Conference and Expo. More than 4,000 executives are expected to attend the event, which kicks off today and will continue through Thursday, May 12 at Chicago’s McCormick Place.

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Inside Retail

MAY 10, 2022

Woolworths has made it possible for Australian shoppers to pay by QR code, launching one of the first digital wallets in the country to read the codes. The new feature allows shoppers to seamlessly pay and update their Everyday Rewards points using a QR code, eliminating the need for processes at the end of a transaction. Customers need to add their credit/debit or gift card details to the payment preferences in their Everyday Rewards app which is now a digital wallet, then use the built-in QR c

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Payment Services Checkout Supermarket ATS 246

Tokinomo

MAY 10, 2022

Customer experience is one of the most important things you need to take into account in the retail industry. If shoppers have a poor experience while making a purchase in-store or online, they might not return. Research also shows that people tend to share poor customer experiences with others. 54% shared bad experiences with more than five people.

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Customer Experience Accounting Returns Shopping 205

Inside Retail

MAY 10, 2022

Meal delivery platform DoorDash and the Transport Workers’ Union (TWU) have signed a first-of-its-kind agreement, laying out key principles for workers and companies operating in the gig economy while backing the push for enforceable industry standards. Major gig economy providers like DoorDash, Uber Eats, and Deliveroo operate under an independent contractor model, where riders and drivers decide when, where, and how long they work.

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Management ATS 162

Retail Focus

MAY 10, 2022

Railpen, the investment manager for the £37bn Railways Pension Scheme, has announced Animal, a coastal lifestyle clothing brand, has opened its first UK outlet store at Caledonia Park, Scotland’s premier designer village. Animal has taken a 1,504 sq ft unit adjacent to Skopes. The outlet store, which opened this month, stocks a range of Animal’s most popular pieces, including menswear, womenswear, accessories, and footwear created for coastal adventures.

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ATS Accessories Apparel Fashion 162

Inside Retail

MAY 10, 2022

We’ve all heard that consumer expectations have gone through the roof since Covid, but what exactly do people want from their favourite online retailers? Klarna’s New Shopper Ecosystem report has outlined five features that customers now want from their e-commerce experiences. One-click to pay, payment details saved. It’s pretty simple. If retailers make it easy for people to purchase, then consumers will be more likely to spend with them and not abandon their carts.

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Marketing Shopping Consumer Fashion 162

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

MAY 10, 2022

Idaho, Indiana, Iowa, Kansas and New Mexico are cutting one tax or another to help consumers keep more dollars in their pockets as the cost of everyday goods go higher. Some question if cuts have actually thrown fuel on the inflationary fire. “All these tax cuts in states are adding to inflation,” said Jason Furman, an economist at Harvard University.

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Consumer ATS 130

Inside Retail

MAY 10, 2022

Retail has been practical for a long, long time. Big box stores have concentrated on the fundamentals, such as range, location, and price. The needs of investors have become a priority over the last two decades and doing things cheaper, leaner, and more efficiently has been a focus. Online channels have concentrated on making navigation and delivery fast and seamless.

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Retail Wire

MAY 10, 2022

The average price paid for a gallon of gas rose yesterday to $4.37, the highest level reached since AAA began tracking what drivers pay at the pump in 2000. Most of the increase is tied to market disruptions that resulted from Russia’s unprovoked attack on Ukraine.

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Marketing ATS 130

Inside Retail

MAY 10, 2022

According to KPMG, ‘earn and burn’ loyalty programs are losing their lustre and instead, the way forward is for retailers to pursue personalisation at scale. But this is a circular argument. The irony is you need some sort of loyalty program to generate the data you need to truly personalise your offering and then, maybe, you might find you don’t really need the loyalty program anymore.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

MAY 10, 2022

Armstrong Flooring and some of its subsidiaries have filed for Chapter 11 bankruptcy protection. “Our business and team members have been working diligently to strengthen our financial foundation in the face of several macroeconomic trends — including supply chain challenges, the current inflationary environment and continued headwinds from the COVID-19 pandemic,” CEO Michel Vermette said in a statement.

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Inside Retail

MAY 10, 2022

By now, we’ve all heard about the rapid growth of online shopping during the Covid-19 pandemic. While this has undoubtedly been a positive thing for retailers, it has also resulted in some unintended consequences. The Australian digital advertising industry grew by a record 24.2 per cent in FY21 to reach $11.4 billion, the strongest year-on-year increase since 2016.

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Advertising Customer Experience Marketing Shopping 130

Retail Wire

MAY 10, 2022

A hearing today in a federal court in Cleveland will determine how much CVS, Walgreens and Walmart have to pay two counties in Ohio (Lake and Trumbull) for failing to take stronger action to help address the opioid crisis. Sixty-one million prescription painkillers were dispensed in Lake County, the equivalent of 265 pills for every resident. Around 80 million pills were dispensed in Trumbull, about 400 for every resident in the county.

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Inside Retail

MAY 10, 2022

Youth fashion retailer General Pants is on a roll. Over the last few years, it has entered the New Zealand market , expanded its presence in Australia and launched on online marketplaces , including The Iconic and Surfstitch. Now, the business is looking to accelerate this growth with the help of Alquemie Group, the retail investment platform at private equity firm Acta Capital, which recently acquired General Pants for a reported $60 million.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Cisco Retail

MAY 10, 2022

Today’s nimble and scalable applications are being written to be event-driven. With event-driven applications, processes do their work and then trigger events. Other processes listen for triggered events, then do their work and trigger more events. It is no longer acceptable to send a request and then wait for a sequence of several, synchronous processes to complete before getting a response.

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Consumer ATS Marketing 143

Inside Retail

MAY 10, 2022

Customer loyalty can be fickle, but it can also be incredibly rewarding for businesses that invest in it. Many brands now offer loyalty programs to entice customers to shop with them more often and offer rewards. The good news is that it seems to be working according to the latest For Love or Money research, carried out by The Point of Loyalty. The annual report, now in its 10th year, found that 71 per cent of respondents said loyalty programs have a direct impact on how often and how much they

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Advertising Customer Experience Consumer Shopping 130

Cisco Retail

MAY 10, 2022

May is Mental Health Awareness Month, an important topic to me personally and my leadership ethos. It is a challenge that spans the globe—day-in and day-out—for many people, whether dealing with issues themselves or supporting a loved one. Feelings of stress, anxiety, and burnout are normal, which is why every person has some risk of developing a mental health disorder, regardless of demographics, socioeconomics, education, and occupation. .

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ATS 141

Inside Retail

MAY 10, 2022

Shipping strategy has a direct impact on consumer satisfaction, and for many buyers the decision to purchase again is directly correlated with the shipping experience. Critically, 70 per cent of consumers say that poor delivery experience negatively impacts the impression of the retailer, rather than the carrier. This is a powerful deterrent for returning customers, even if it’s the carrier at fault.

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Shipping Merchant Services Returns Customer Experience 130

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Cisco Retail

MAY 10, 2022

Automate NetOps to streamline business and IT processes and improve customer experiences while unlocking savings and increasing revenue. From home deliveries to streaming and video services, the past couple of years have taught us that customers crave tailored and personalized experiences—anytime, anywhere. While it may seem practical to increase the frequency and quality of these interactions, working with industry-leading organizations has taught me that rich customer experiences start from th

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Customer Experience Management Consumer ATS 135

Inside Retail

MAY 10, 2022

French luxury fashion brand Dior has installed a pop up at the Chadstone Shopping Centre in Melbourne. The boutique will remain open from May 5 until the end of the month and includes a wide array of merchandise from the label’s Women’s Fall 2022 collection. The new collection puts a ‘contemporary spin on uniforms’ featuring pleated skirts, blouses, biker shorts, black and white kilts and short skirts with a punk overtone.

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Cisco Retail

MAY 10, 2022

Cisco’s Edge Cloud for Content Delivery solution is a global solution that leverages the communication service provider (CSP) edge to bring content closer to users, thereby reducing latency to improve the quality of streaming experiences to subscribers. It combines Qwilt’s open caching software, cloud services, and cloud-based APIs with Cisco’s edge compute technology and enables CSPs to take proactive control of content traffic from multiple publishers.

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Intelligence Node

MAY 10, 2022

Understanding the Role of Competitive Data Scraping, Standardization, Storage, and Application in eCommerce Table of Contents Introduction Why Data Readiness Matters Today The Cost of Data Error in Retail Businesses.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Tokinomo

MAY 10, 2022

Campaign corner.

Marketing 216

Marketing 216

Intelligence Node

MAY 10, 2022

Understanding the Role of Competitive Data Scraping, Standardization, Storage, and Application in eCommerce Table of Contents Introduction Why Data Readiness Matters Today The Cost of Data Error in Retail Businesses. The post Data Readiness for Retail – What to Look for in a Data Vendor appeared first on Blog.

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Retail Wire

MAY 10, 2022

A warehouse in York, PA, is the latest sign of progress in Ahold Delhaize’s transition to a self-distribution supply network. The company is now supplying its locations from 22 self-managed DCs.

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Location Management 100

Retail Dive

MAY 10, 2022

Still, 90% of those surveyed by Wunderman Thompson Intelligence believe the concept will have a meaningful impact on advertising.

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Consumer Advertising 133

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning