Inside Retail

JANUARY 15, 2023

Fast fashion brand H&M recently launched Loooptopia, a Roblox game focused on creating, trading and recycling digital fashion items. It’s the latest apparel company to set up a virtual environment on the platform where players can style their avatar and run or scoot around Loooptopia districts collecting tokens. . Loooptopia players can collect elements such as blank clothing items, colours and patterns to create new looks.

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Fast Fashion Fashion Thrift Store Accessories 277

Rain Pros

JANUARY 15, 2023

Total worldwide e-commerce sales are expected to reach $4.5 trillion by 2021. Its significant growth is indicative of the fact that online business works. But while e-commerce is working for hundreds of thousands of businesses around the world, it’s also important to note that 90% of all Internet startups end in failure within 4 months. As you can see, there’s a huge gap between failure and success, with 9 times as many Internet companies flopping before they ever really achieve lift off.

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Payment Services Target Market Shipping Returns 52

Inside Retail

JANUARY 15, 2023

Convenience retailer OTR is set to acquire Puma branded service stations from Chevron Australia Downstream in the NT and northern WA. Mogas Regional, which is owned and operated by the Peregrine Corporation group (OTR’s parent), will also acquire petroleum distributor Directhaul and its related commercial supply and haulage business assets. According to the agreement, the company will work closely with Chevron Australia Downstream to distribute its products to patrons in the NT.

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Finance 246

Hyken

JANUARY 15, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 10 Ways to Boost Customer Satisfaction by G. Tomas M. Hult and Forrest Morgeson (Harvard Business Publishing) Customer satisfaction is at its lowest point in the past two decades.

Customer Experience 40

Customer Experience Consumer ATS Marketing 40

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

JANUARY 15, 2023

Italy’s antitrust agency has fined online fashion retailer Yoox Net-A-Porter (YNAP) 5.25 million euros (US$5.69 million) over misleading pricing and its returns policy. The retailer advertised reductions on products on which the final sale price was “substantially the same” as the pre-discount price and blocked orders from customers who had previously returned more than a certain amount of purchases, the regulator said in a statement.

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Advertising Returns Fashion 130

Inside Retail

JANUARY 15, 2023

Anchorage Capital Partners has seemingly disproved the proverb that opportunity seldom knocks twice. In fact, for the private equity firm, chances have been plentiful. Anchorage struck gold with the $20 million acquisition of the Dick Smith consumer electronics chain from Woolworths Group in November 2012. Anchorage Capital floated Dick Smith on the Australian Securities Exchange with an enterprise value of $520 million less than two years later, reportedly giving Woolworths a modest slice of th

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Department Stores Consumer Planning Management 130

Inside Retail

JANUARY 15, 2023

The requirement to make changes in retail supply chain structures is critical to customer experience and the associated success of retail organisations. Doing nothing is not an option. Whilst most retailers have taken actions to address some of the short-term challenges, only a few have truly set the foundations to future proof their supply chains this year and beyond.

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Inventory Management Fulfillment Customer Experience Planning 130

Inside Retail

JANUARY 15, 2023

Recent studies revealed that tradies are struggling with their mental health with the suicide rate among young tradies is more than double that of other men. To address this issue, Daniel Allen and Edward Ross founded TradeMutt in 2015, a social impact workwear brand designed to start conversations about mental health through colourful shirt designs.

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ATS Marketing Accessories Fashion 130

Inside Retail

JANUARY 15, 2023

Coming out of (or still in) the Covid-19 pandemic, experts are forecasting turbulent times for Australia’s retail industry, as it grapples with – among other factors – the effects of rising interest and inflation rates, diminished consumer confidence and potential drop in spending throughout the year. However, as highlighted by National Retail Association interim CEO Lindsay Carroll, the retail sector is resilient, innovative and able to pivot amid challenging circumstances.

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Drop-Shipping Consumer Marketing Shipping 130