Retail TouchPoints

JANUARY 12, 2023

Walmart ’s burgeoning slate of white-label retail tech will be made more widely available via a new partnership with Salesforce. Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange. The new partnership is part of a growing push by Walmart to mimic the business model of arch-rival Amazon: packaging the technology built to power its own operations and offering it

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Inside Retail

JANUARY 12, 2023

Social commerce – shopping on social media platforms – is expected to reach US$1.2 trillion ($1.9 trillion) in global sales by 2025. It is growing three times faster than traditional e-commerce. McKinsey & Co stated in mid-2022 that social commerce comprised more than 13 per cent of China’s total e-commerce sales. In the US, social commerce is anticipated to double to US$80 billion in annual sales between 2021 and 2025, putting the US second only to China in social commerce, although China o

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Retail TouchPoints

JANUARY 12, 2023

Mattress Firm has withdrawn its plans for an IPO this year, according to documents filed with the SEC. In January 2022, the mattress chain announced its plans to list on the New York Stock Exchange via an IPO that would have returned the furniture retailer to the public markets six years after South Africa’s Steinhoff International took the company private.

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Retail Focus

JANUARY 12, 2023

Ownership has become a burden of the current society. Having come to the realization that customers will be less able to purchase and that production itself is endangered, the concept of ownership is shifting towards sharing. It comes down to partially owning, even, experiencing ownership for a limited period. Some brands have come across the realization that a product orientation is not in the long run.

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Visual Merchandising Store Layout Customer Experience Shopping 246

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

JANUARY 12, 2023

Everyone in the retail industry knows January means two things: lots of holiday returns and the venerable NRF Big Show , running Jan. 15-17, 2023 and featuring more than 950 exhibitors and 100 educational sessions. High-profile speakers for the event at New York City’s Javits Center include Olympic gymnast Simone Biles, actor and writer Kal Penn and a host of retail industry heavyweights including Macy’s Jeff Gennette, Target ’s Brian Cornell, Kroger ’s Rodney McMullen, LVMH ’s Anish Melwani and

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Inside Retail

JANUARY 12, 2023

Gaming app Roblox is used by nearly 60 million people around the world every day, the vast majority of whom are under the age of 16. For brands, it presents a rare opportunity to speak directly to a consumer demographic that may not be holding the purse strings, but still accounts for a significant amount of spending. “It’s always a challenge to find something that’s engaging and meaningful to that age group of six to 12 year olds,” Ian Taunton, general manager of The Athlete’s Foot, told

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Inside Retail

JANUARY 12, 2023

Japan’s Fast Retailing Co, owner of clothing brand Uniqlo, said first-quarter profit slid 2 per cent, reflecting weakness at home and continuing Covid-19 restrictions in China. A day after announcing plans for big wage rises, the company said operating profit had been US$889.82 million in the three months to the end of November. Domestic results were hit by warmer weather in November that stifled sales of fall and winter wear, while Covid curbs continued to weigh on China, including the te

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Retail TouchPoints

JANUARY 12, 2023

We hear it from retailers all the time. They’ve created a sales presence on Amazon.com, but inexplicably, the vast majority of their sales continue to be generated from their own website. This leaves them frustrated, confused and left leaping to the wrong conclusion. They explain they want to do better on Amazon. They know there are many benefits for having a retail store there.

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Inside Retail

JANUARY 12, 2023

If you’ve found yourself feeling a bit flat after returning to work (or outright hating your job) this year, you’re not alone. #BackToWork is trending for Australia on Tik Tok, with plenty of users lamenting the return to the office. A growing body of research also shows this feeling is pretty common. But while there’s nothing new about the return-to-work blues, few companies have any strategy to facilitate readjustment to work after vacation.

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Returns Employee Engagement Management ATS 130

Retail TouchPoints

JANUARY 12, 2023

Centric Software will introduce Centric Planning, a retail planning solution designed to help companies achieve strategic and operational digital transformation goals, at the 2023 NRF Big Show. The AI-driven solution aims to leverage advanced analytics and forecasting for enhanced decision-making and optimized SKU and omnichannel management. Centric Planning utilizes cloud-native architecture, enabling high-speed processing and powerful performance even when handling large volumes of data.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

JANUARY 12, 2023

Sophia Hwang-Judiesch to Succeed Iain Nairn as President of The Bay. By Anil Prabha. The Bay, the online arm of Canadian department store Hudson’s Bay, has announced that Iain Nairn, an Australian retail veteran and president and CEO of The Bay, will retire in January 2023. Sophia Hwang-Judiesch has been appointed president of The Bay and Hudson’s Bay.

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Retail TouchPoints

JANUARY 12, 2023

A union formed at an Amazon warehouse in Staten Island earned a victory when a National Labor Relations Board (NLRB) Regional Director reportedly agreed that Amazon should recognize the organization, according to Reuters and other media outlets. The ecommerce giant has the right to appeal the decision to a wider panel at the NRLB or can begin negotiating with workers at the JFK8 facility. “We knew it was unlikely that the NLRB Regional Office would rule against itself, and intend to appeal

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ATS 249

Inside Retail

JANUARY 12, 2023

As reported by Inside Retail , micro-market start-up Morsl has raised $5 million in a series-A capital round, which will be used to accelerate growth and development. Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time. Amid the Covid-19 pandemic, the business pivoted from the corporate to the industrial sector, and is now located in sites such as Amazon and Officeworks.

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Retail Focus

JANUARY 12, 2023

Circular retail prompted by sustainably-minded shoppers, a revival in bricks-and-mortar demand and continued cost-conscious consumerism by price-sensitive shoppers were among the emerging retail trends for 2023, the latest research from Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , reveals. Circular retail goes mainstream.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

JANUARY 12, 2023

Online fashion retailer Asos said US$365 million of cost savings would help drive profits this year after sales fell over its four-month Christmas period, showing the scale of the challenge facing the group’s new CEO. José Antonio Ramos Calamonte, who took over the role in June, wants to prioritise profits over sales growth and win back the company’s 20-something fashion-conscious customers after the group stumbled following the pandemic.

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Retail Wire

JANUARY 12, 2023

Unionized workers at an Apple Store in Towson, MD, have begun contract negotiations with the company. The union said its negotiators would focus on pay, working conditions and giving employees a voice in the decision-making process at the store. An Apple spokesperson said the company “will engage with the union representing our team in Towson respectfully and in good faith.”.

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ATS 130

Retail Focus

JANUARY 12, 2023

The wonderful thing about eCommerce is that it can run continuously without interruptions. That means you can have customers globally in different time zones visiting your website and making purchases. However, to do that, the system needs to be operable 24/7 throughout the entire year. The old-fashioned way of doing that was always to have staff available.

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Retail Wire

JANUARY 12, 2023

Home Depot is updating its pay policy after receiving complaints that it was costing hourly workers wages. “Our policy has been to round total shift time up or down to the nearest 15 minutes … we’re changing our practice nationwide to pay hourly associates to the nearest minute,” a company spokesperson said.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

JANUARY 12, 2023

Tennis shoe designer Volley and Australian athleisure brand The Upside have joined up to create limited-edition kicks. . The brands say the shoes are vegan, have a lightweight cotton canvas upper, a reinforced toe cap for stability, and a gum sole with a herringbone pattern for traction and grip. The shoe’s design features the three-stripe detail on the Volley heel tape and the “Volley Up” logo.

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Retail Wire

JANUARY 12, 2023

The Consumer Price Index in December fell 0.1 percent. The annual rate of inflation for December was up 6.5 percent, the slowest gain since October 2021. The annual rate in November was 7.1 percent.

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Consumer 130

Retail Dive

JANUARY 12, 2023

Forma Brands — which also operates Playa Beauty and Jaclyn Cosmetics — has entered a proposed $33 million acquisition deal with lenders.

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Retail Wire

JANUARY 12, 2023

Wonder Group, which dispatches vans to prepare meals from famous chefs such as Bobby Flay and Michael Symon outside of customers’ homes, is looking to reduce its fleet and open physical locations that offer delivery, pickup and some dine-in options.

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Location 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Indigo 9 Digital

JANUARY 12, 2023

By Tricia McKinnon Did you know that at one time Sears was the largest retailer in the world? That was back in 1969. During that time Sears was so dominant its sales represented 1% of the entire United States’ economy with two thirds of Americans shopping there. A few decades later when Sears merged with Kmart in 2005 the combined organization generated a substantial $55 billion in revenue.

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Retail Wire

JANUARY 12, 2023

Worldwide shipments of personal computers fell 29 percent in the fourth quarter of 2022, according to Gartner. Market demand is expected to remain weak through the balance of this year. “Enterprise buyers are extending PC life cycles and delaying purchases, meaning the business market will likely not return to growth until 2024,” said Mikako Kitagawa, director analyst at Gartner.

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Retail Dive

JANUARY 12, 2023

With rising customer acquisition costs online, Andrew McLean says traditional marketing methods — including its catalog — could be key.

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Marketing 117

Retail Wire

JANUARY 12, 2023

Amazon.com failed to convince a regional director of the National Labor Relations Board that there were improprieties in the union election at a warehouse on Staten Island. The company plans to appeal the decision. “We don’t believe this election process was fair, legitimate or representative of the majority of what our team wants,” the company said in a statement.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Shopping Center

JANUARY 12, 2023

Upper Marlboro, Md. — KLNB has arranged the $10.8 million sale of Marlboro Square, a 92,649-square-foot shopping center located in Upper Marlboro, a suburb of Washington, D.C. Vito Lupo, Chris Burnham, Andy Stape and Jake Furnary of KLNB represented the… The post KLNB Arranges $10.8 Million Sale of Shopping Center in Metro Washington, D.C. appeared first on Shopping Center Business.

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Retail Wire

JANUARY 12, 2023

Walmart is teaming up with Salesforce to promote the retailer’s GoLocal Delivery and Store Assist technology and services to other companies. Walmart’s services will be added this spring to Salesforce’s app store for businesses.

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Promotions 100

Retail Dive

JANUARY 12, 2023

The textured hair brand — founded in 2014 by husband-and-wife duo Monique and Melvin Rodriguez — said it has no plans to change existing formulas.

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Planning 109

Retail Wire

JANUARY 12, 2023

Starbucks has told corporate employees that they will need to report to their offices at least three days a week by the end of the month. A memo from interim CEO Howard Schultz said that the company was looking for workers to spend more time in the office to “rebuild our connection to each other and synchronize teams and efforts.”.

ATS 100

ATS 100

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning