Wed.Aug 04, 2021

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Amazon FBA Boosts Sustainability Efforts With Two Circular Commerce Programs

Retail TouchPoints

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. Once fully implemented, the programs are expected to save more than 300 million products from the landfill each year by giving them subsequent lives. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

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Meet the woman behind Vietnam’s fast-growing King Coffee

Inside Retail

An untold number of coffee shops across the globe have temporarily or permanently closed at the height of the pandemic but Vietnam’s TNI King Coffee has bucked the trend, opening its first store in the US early this year and pushing forward with expansion plans. “Many businesses were affected during the pandemic, but we saw that there was still a huge opportunity for expansion,” TNI King Coffee founder and CEO Le Hoang Diep Thao told Inside Retail.

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5 Ways to Achieve Employee and Customer Retention

Retail TouchPoints

A common theme being emphasized in the business world now more than ever is that what happens on the inside of an organization and amongst employees is often felt on the outside by its customers. The retail industry is especially familiar with this idea. With turnover rates reaching 67% for part-time retail employees when compared to other industries, it’s no secret that retail owners and operators are scrambling to find a sustainable solution to protect their business.

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Nick Scali profit doubled in FY21, online up 510 per cent

Inside Retail

Nick Scali has doubled its profit in the last year, with NPAT reaching $84.2 million, due to a pick up in online sales and relevance in New Zealand. During FY21 the business was able to cut its expenses as a percentage of sales, while also increasing total revenue by 42 per cent to $373 million and gross margin by 80 basis points. “The most pleasing aspect of our of FY21 result,” said managing director Anthony Scali, “was the ability of our distribution network across Australia and New Zealand t

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Time for retailers to take stock of shipping costs; playing the waiting game won’t win

Retail Focus

Claire Webb from Advanced Supply Chain Group looks at why playing a waiting game won’t help retailers beat soaring shipping costs. Many retailers are looking to protect margins against rapidly rising shipping costs. A favoured way for trying to achieve this is to delay the placement of orders, with the assumption transportation prices will soon peak and rates will start to drop.

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IKEA to debut Swedish meatball-scented candle

Retail Wire

IKEA is known, among other things, for the Swedish meatballs sold in its stores. Now, the retail furniture giant is looking to build on that appeal by including a new candle, scented to smell like its popular food dish, as part of a sweepstakes that will run from Aug. 6 through Aug. 22.

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How well do you know the ‘pandemic’ shopper?

Inside Retail

As consumer and shopper behaviour continues to change and evolve during the current pandemic, so does their path to purchase. The evolving landscape and ‘lockdown life’ in Australia have changed the way we once used to shop. As we adapt and change, so do our expectations of an omnichannel experience in-store and online – the balance of power has shifted from retailers and manufacturers to the shopper.

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Celebrating the Power of the Pen: Inside Montblanc’s New York Flagship

Retail TouchPoints

Built around the themes of experience, personalization and community, Montblanc ’s New York flagship is an immersive destination for showcasing the brand’s writing instruments, leather goods and accessories. Unveiled in April 2021 on Madison Avenue at 59 th Street, the new concept boutique is part of a global rollout, transforming Montblanc stores into both a physical and digital experience where the brand can share its stories and savoir-faire as well as introduce its “fine lifetime companions”

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New Hugo Boss CEO seeks to double sales by 2025

Inside Retail

New Hugo Boss chief executive Daniel Grieder set the ambitious target of doubling sales and ratcheting up profit margins on Wednesday, as the former head of Tommy Hilfiger stamped his mark on the German fashion house. The German label, which had been struggling to revive its business for years before being hammered by the pandemic, reported a rebound in sales in the second quarter as lockdowns eased, particularly in Britain and China.

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Wegmans requiring associates to mask up, asks customers to do the same

Retail Wire

Wegmans is now requiring associates working in the company’s 106 stores in Maryland, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania and Virginia to wear masks on the job in response to the health threat posed by the Delta variant. The family-owned grocery chain is also encouraging “all customers, regardless of vaccination status, to wear a face mask while shopping with us.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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The right formula? Promotion of toddler milk comes into question

Inside Retail

Australia’s consumer commission, the ACCC, is asking the government to consider the promotion of toddler formula as part of its review of the Marketing in Australia of Infant Formula (MAIF) Agreement later this year. The agreement, which bans infant formula manufacturers and importers from advertising and promoting infant formula directly to the public, was reauthorised by the ACCC last week until July 31, 2024.

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Tyson Foods to require employees to get COVID-19 vaccinations

Retail Wire

Tyson Foods announced yesterday that it will required all of its 120,000 workers to be vaccinated against COVID-19 by November 1 as a term of employment. The Tyson announcement stands out because it not only applies to corporate workers but also frontline employees in its manufacturing facilities.

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Wolverine Worldwide acquires Sweaty Betty

Inside Retail

Wolverine World Wide has bought British fitness and lifestyle brand Sweaty Betty in an all-cash transaction valued at US$410 million, enabling the footwear business to expand into women’s apparel. The parent company of Keds, Merril, and Saucony has acquired all shares of Lady of Leisure InvestCo, the entity that owns the Sweaty Betty brand, from L Atterton and other shareholders, funded by cash and the company’s revolving line of credit.

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Kroger is adding ghost kitchens to its supermarkets

Retail Wire

Kroger is partnering with Kitchen United to put ghost kitchens inside the grocery giant’s stores. The kitchens will prepare food for takeout and delivery from the Kroger locations.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Saint of Athens jewellery store designed to resemble 1960s swimming pool

Dezeen

Creative agency Saint of Athens has used cool blue tiles throughout this jewellery store in Mykonos, Greece , for brand Gavello to make it resemble a "luxury 60s swimming pool ". Saint of Athens worked with Dive Architects to make the jewellery store stand out from the plethora of nearby retail stores. It includes light blue tiles, lockers and a pool ladder.

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The direction to a smarter, more efficient future workplace

Cisco Retail

MazeMap has been helping users find their way through university campuses, hospitals, offices, hotels, and event venues for nearly a decade. But in truth, MazeMap is more than a digital wayfinding platform. With help from Cisco technology, MazeMap also delivers space booking, asset tracking, and indoor positioning capabilities. You need just the MazeMap app and a Wi-Fi connection to ensure an efficient, productive future workspace.

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Zero Waste with Taste: Startup Uses AI to Drive Sustainable Fashion

Nvidia

Sustainability isn’t just a choice for consumers to make. It’s an opportunity for companies to lead. AI startup Heartdub seams together fashion and technology to let designers and creators display physical fabrics and garments virtually — and help clothing companies achieve zero-waste manufacturing. The company’s software digitizes textiles and then simulates how clothes look on the human body.

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Passwordless Protection: The Next Step in Zero Trust

Cisco Retail

A Zero Trust Approach. With the increasing threat landscape and recent workplace shifts to support remote users, many companies are deploying a Zero Trust security model to mitigate, detect, and respond to cyber risks across their environment. Zero Trust principles help protect against identity and access-based security risks by requiring all users, whether inside or outside the organization’s network, to be authenticated, authorized, and continuously validated for security configuration and pos

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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5 charts show Amazon's growing logistics network as it puts inventory closer to consumers

Retail Dive

Amazon doubled down on its commitment to expand supply chain capacity on its latest earnings call. And in 2020, its capital expenditures were more than three times greater than those of Walmart.

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Wolverine plans to expand Sweaty Betty presence in U.S.

Retail Wire

Wolverine has acquired Sweaty Betty, an activewear brand based in the UK, with plans that include expanding the brand’s presence in the U.S. through both wholesale relationships and as a consumer-direct entity online and with its own stores.

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Inside Alibaba's digital-first club store

Retail Dive

Store X is the online retailer's answer to Costco in a format that has caught fire in China as incomes rise and consumers look for new shopping experiences.

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Amazon offers sales credit for customers palm prints

Retail Wire

Amazon.com is offering a $10 promotional credit for customers shopping in its stores if they enroll their palm prints for its checkout-free technology. The company has expanded biometric scanning technology to its stores, including those located in New York, New Jersey, Maryland and Texas.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Peroni kicks off Italian holiday on-pack competition

Talking Retail

Beer brand Peroni Nastro Azzurro is kicking off an on-pack competition across its multi-pack formats, offering shoppers the chance to win a five-star holiday. The “Win the Ultimate Amalfi Experience” competition is running until 31 December across Peroni Nastro Azzuro four-pack, Peroni Libera four-pack, Peroni Gluten Free four-pack, Peroni Nastro Azzurro 12-pack and Peroni Nastro.

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Shipping containers in short supply

Retail Wire

The current supply shipping containers falls short of demand for goods to be placed within them. That has driven the cost of containers up by as much as 500 percent, according to The Toy Association. A lack of containers could affect the ability of brands and retailers to have product on hand for the Christmas shopping season.

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CB Insights: Retail tech funding surpassed $31B in Q2

Retail Dive

As retailers lean into technology to solve immediate and long-term issues, investments in the space have tripled from last year, the firm found.

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CVS posts sales gains, ups earnings forecast

Retail Wire

CVS Health reported a 14.3 percent gain in pharmacy sales “driven by increased prescription volume, COVID-19 vaccinations and diagnostic testing and higher front store revenues across all product categories.” The drugstore giant also upped its annual earnings forecast from $7.56 to $7.68 per share to $7.70 to $7.80 per share.

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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Two-Minute Tour: Denver

VMS

THE NUMBERS. Dubbed the Mile High City due to its elevation at exactly one mile above sea level, Denver is Colorado’s capital city as well as its most populous. The mountainous metropolis is home to roughly 749,103 people (nearly 3 million in the Denver metro) according to 2020 U.S. Census Bureau estimates. And those numbers carry a lot of weight: Per the Census, Colorado’s population rose 14.8 percent over the last decade – mostly in the Denver metropolitan area – enabling the state to add an e

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Regal foods unveils on-the-go snacking sub-brand

Talking Retail

Regal Foods has launched a new sub-brand, Regal Tasters, in a move designed to appeal to shoppers looking for “convenient snacking options”. The Regal Tasters brand includes two 68g flapjacks, available in Choc Chip and Coconut variants and retailing at 59p. The concept of the brand and its packaging has been created to be displayed. This story continues at Regal foods unveils on-the-go snacking sub-brand.

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CVS to Increase Wages

VMS

CVS (Woonsocket, R.I.) is raising its minimum enterprise hourly wage to $15 per hour beginning July 2022, according to a company press release. Incremental increases for the company’s competitive hourly rates will begin this month. According to the company, 65 percent of its employees already earn more than $15 per hour. CVS Health Chief People Officer Laurie Havanec says, “With millions of visits per day to our nearly 10,000 locations across the country, our retail business plays an important r

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Miercom Test endorses Cisco SD-WAN’s High Availability and Best Path optimization capabilities. 

Cisco Retail

In order to achieve a resilient network, it is important to maintain high availability not only in control plane, but also at the data plane for traffic to flow smoothly, without any disruptions. In the event of unavailability of control plane, which govern s and manage s the data plane traffic, the whole WAN infrastructure and subsequent site traffic can go down, causing huge outages.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.