Retail TouchPoints

DECEMBER 27, 2022

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Instead, these brands need to meet customers where they already are and adhere to their communication preferences — which currently, perhaps surprisingly, points to voice. Vonage’s latest global research shows voice calls are a top-two preferred communication channel by consumers when connecting with brands, and this is likely to increase in the coming year.

Customer Experience 321

Customer Experience Consumer Accounting Marketing 321

Retail Wire

DECEMBER 27, 2022

The Ames Department Stores discount chain, founded in Massachusetts in 1958, ran over 700 stores in 20 states at its peak but after a couple of bankruptcy filings went out of business in 2002. Recently, however, a notice appeared on amesstores.com announcing that new Ames stores will open in 2023. The first stores will reportedly appear in Connecticut, New York and Pennsylvania with others to come to Rhode Island in 2024.

Department Stores 246

Department Stores ATS 246

Retail TouchPoints

DECEMBER 27, 2022

U.S. retail sales excluding automotive increased 7.6% year-over-year for the period from Nov. 1 though Dec. 24, 2022, according to preliminary Mastercard SpendingPulse data. The index, which was not adjusted for inflation, measured in-store and online retail sales across all forms of payment. The payment company saw that online sales grew 10.6% compared to the same period in 2021.

Accounting 290

Accounting Consumer Shopping ATS 290

Retail Wire

DECEMBER 27, 2022

The year 2022 may mark a turning point in the trajectory of many tech giants. Meta, shedding billions per quarter, mainly due to over-investment in virtual reality technology, laid off 13 percent of its workforce. Twitter suffered at the hands of the Elon Musk takeover to the point of facing bankruptcy and even Amazon seems to have reached a point of retreat from its aggressive growth ambitions.

Fashion 130

Fashion ATS 130

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

DECEMBER 27, 2022

The NRF Foundation has named five retail execs to its list of People Shaping Retail’s Future 2023. The honorees will be celebrated at the 2023 NRF Foundation Honors on Jan. 15, 2023 at New York City’s Marriott Marquis Times Square. The honorees, chosen for the efforts they have made to fortify communities and improve the lives of others, are: Aman Advani, Co-founder and CEO of Ministry of Supply ; Bahja Johnson, Head of Customer and Community Belonging and Enablement at Gap Inc. ; Erin Izen, Sen

ATS 289

ATS Marketing 289

Retail Wire

DECEMBER 27, 2022

The massive storm that slammed vast swaths of the country did a number on last minute Christmas deliveries. UPS yesterday was reporting service outages in 898 zip codes across Michigan, New York, Indiana and Ohio. Fedex said it was experiencing “substantial disruptions” at its DCs in Memphis and Indianapolis. Both firms said they were putting workarounds in place to try to pick up time, but doubtless many recipients will have a few more days to wait for Christmas gifts.

ATS 130

ATS 130

Retail Wire

DECEMBER 27, 2022

CNBC economics columnist Ron Insana tends to believe signs that inflation is easing, given that global supply chains seem to be normalizing, rents and housing prices are coming down and the latest report from Friday shows that the annualized inflation rate has fallen below 3 percent, below most forecasts. Mr. Insana is of the opinion that further interest rate hikes by the Fed would be a mistake and that seemingly intractable problems like rising labor costs should be mitigated through immigrati

100

100

Hyken

DECEMBER 27, 2022

The Power of Listening to Your Customers . Using Conversational Data to Enhance the Customer Experience . Shep Hyken interviews Amy Brown, founder and CEO of Authenticx , a software that listens, analyzes and activates customer voices at scale. She shares findings from Authenticx’s Customer Voices Report and how organizations can use data to drive customer experience strategies.

Customer Experience 103

Customer Experience Employee Engagement ATS 103

Retail Wire

DECEMBER 27, 2022

KFC (née Kentucky Fried Chicken) prospered in Japan during the country’s fast-food boom of the 1970’s and 1980’s. With only a 1 percent Christian population, Japan society was largely devoid of Christmas traditions. KFC’s management saw an opportunity to (ahem) teach customers how Americans do Christmas — with a “party barrel” of Kentucky Fried Chicken.

Management 100

Management Consumer 100

National Retail Solutions

DECEMBER 27, 2022

A modern point-of-sale (POS) system for a small business provides many features that provide business owners with valuable tools to significantly increase revenue, save money, and exceed profit margins. However, these features, such as inventory tracking, reporting and analytics, sales performance monitoring, and CRM, are only useful if employees use[.].

Point of Sale 98

Point of Sale 98

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

DECEMBER 27, 2022

The current surge of COVID infections in China has hit 250 million people, according to leaked government reports, and the workers at the Foxconn factory in Zhengzhou, a major supplier of iPhone parts, are certainly not immune. Apple has a plan in place to move more production out of China but most likely not in time to avoid delays in delivering popular iPhone 14 models to customers worldwide.

Planning 100

Planning ATS 100

Retail Dive

DECEMBER 27, 2022

The 4% year over year dip in digital is joined by an 8% decline in overall ad spend for the month, per findings from Standard Media Index.

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108

Retail Wire

DECEMBER 27, 2022

The North Carolina Department of Agriculture and Consumer Services’ Standards Division spot checks stores to assess the accuracy of prices charged at checkout versus what is posted on the shelf. When overcharges due to scanner errors exceed a 2 percent rate, the agency works with the store to try to correct the problem, but will impose fines if the violations continue to be detected upon repeat visits.

ATS 100

ATS Checkout Consumer 100

VMS

DECEMBER 27, 2022

For all the challenges brick-and-mortar retailers have faced in recent times, from COVID to inflation and more, such stores have adapted to new constraints and found continued relevance, a white paper from location analytics firm Placer Labs Inc. (Los Altos, Calif.) concludes. That said, what does the near future hold for such retailers? To identify likely trends, Placer said it “looked at foot traffic data for leading brands and segments, dove into migration flows and analyzed office recovery p

Location 85

Location Shopping ATS 85

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

DECEMBER 27, 2022

Bloomberg reports that among the mountains of plastic waste at an illegal dump site in Muzaffarnagar, India are recyclable containers bearing markings from “Kirkland-brand almonds from Costco, Nestlé’s Purina-brand dog food containers, the wrapping for Trader Joe’s mangoes.” Most obvious, however, are the thousands of discarded plastic Amazon shipping envelopes, complete with their recycling symbols.

ATS 100

ATS Shipping 100

Independent Retailer

DECEMBER 27, 2022

After the pandemic-driven surge in consumer demand that triggered a frenzy of shipping activity and skyrocketing prices, logistics and transportation companies are signaling a fast slowdown. Shipping and wholesale prices are plunging and orders are not being placed as often. . Disruptions in the Container Shipping Industry. The Impact on U.S. Wholesale Imports.

Wholesale 78

Wholesale Drop-Shipping Shipping Marketing 78

Retail Adventures

DECEMBER 27, 2022

Click HERE or on the photo above to watch the video! 2022 sure flew by! We have a lot of thoughts to share in this December version of the Retail Adventures Podcast, including thoughts on discounting, shopping in NYC during the holidays, Singapore's Orchard Street at Christmas, is thrifting gifts a good thing, plus thoughts on whether store associates should be allowed to sit down on the job, and does months of non-stop holiday music drive associates and customers crazy?

Shopping 52

Shopping ATS 52

VMS

DECEMBER 27, 2022

(PRESS RELEASE) TORONTO – The Chicago Athenaeum: Museum of Architecture and Design and the European Center for Architecture Art Design and Urban Studies have recognized Keilhauer and its subsidiary company Division Twelve with three 2022 GOOD DESIGN Awards. Founded in Chicago in 1950 by Eero Saarinen and Charles and Ray Eames, GOOD DESIGN is the oldest design competition in the world.

ATS 52

ATS 52

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

LS Retail

DECEMBER 27, 2022

©iStock/Prostock-Studio With the current economic climate and biting inflation, shoppers worldwide desperately seek the slashed prices and mass discounts offered in the infamous after-holiday and January sales. Given the exponential growth of internet traffic within the e-commerce space, retailers should expect sales to skyrocket during the busy sales season.

Customer Experience 57

Customer Experience 57

V Count

DECEMBER 27, 2022

The amusement park industry not only survived the pandemic and the lockdowns that followed it, but it also managed to grow in both attendance and revenue. As with any other type of business, though, not every amusement park saw success past-lockdown period. While the business of thrills and family fun saw steady growth over the last two decades, many parks had to shut down their doors permanently.

Management 40

Management ATS Planning Shopping 40

Hunton Andrews Kurth

DECEMBER 27, 2022

In a significant win for employers operating businesses utilizing delivery drivers, on November 29, 2022, the First Circuit Court of Appeals held in Immediato v. Postmates, Inc. that couriers completing local, intrastate deliveries were not exempt from the Federal Arbitration Act (“FAA”), and could be compelled to submit to arbitration, because they were not engaged in foreign or interstate commerce.

Shipping 104

Shipping Fulfillment ATS 104