Mon.Apr 05, 2021

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Lululemon to Open up to 50 Stores in 2021, Expand MIRROR In-Store Shops

Retail TouchPoints

Athleticwear brand lululemon shared plans to expand its physical store presence, opening 40 to 50 new mainline locations globally in 2021, according to comments made during its Q4 earnings call with analysts. “In 2021, we’ll be implementing a number of exciting initiatives, starting with the initiative to kickstart our stores,” said Calvin McDonald, CEO of lululemon on the call.

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Our last interview with Australian fashion icon, Carla Zampatti

Inside Retail

Tributes have been flowing in from around the world since Australian fashion icon Carla Zampatti passed away in Sydney on Saturday 3 April at the age of 78. Customers, past employees and leaders across various sectors, from fashion and politics to sports and media, have shared their memories of the acclaimed designer. In October last year, I spoke with Carla for the first time at a Sydney event for Afterpay Australian Fashion Week, when it was announced that the show would make a return as a phy

Fashion 246
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Payments in 2021: What Lies Ahead After the Digital Boom

Retail TouchPoints

It has been a year of momentous change for the payments industry. Previously, emerging trends have seen a massive acceleration as a result of the pandemic. Years of transformation transpired in just a few months with rapid shifts in both consumer behaviors and merchant expectations for e-commerce. For instance, cash usage waned even further this year amongst fears around the pandemic, leading to a coin shortage across the country that had many merchants pointing consumers to digital payments if

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Hugo Boss, Beyond Blue to kickstart conversations on mental health

Inside Retail

Hugo Boss Australia is partnering with mental health organisation Beyond Blue, in an effort to raise awareness of and encourage conversations about mental health. The fashion firm will provide a minimum of $100,000 to Beyond Blue’s Support Service, which is funded entirely by donations, and will use its CRM and in-store channels to promote the service while donating money for each “WEEDO2” sweats and “TCHUP” jersey sales.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Overall Shopper Anxiety Drops 10% But Safety Concerns and Financial Stress Still Linger

Retail TouchPoints

The decline in COVID-19 cases and continued vaccine rollout is already having positive effects: consumer anxiety levels have dropped 10% and worldwide anxiety is at its lowest level since April 2020, according to data from the Deloitte State of the Consumer Tracker. Shoppers can see the light at the end of the tunnel, and they’re adjusting their spending habits accordingly.

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Lululemon to launch two-storey Sydney store in July

Inside Retail

Canadian activewear firm Lululemon is launching a new store on George Street, Sydney in July, which will cover two floors and offer 585 square metres of space. The store will be Lululemon’s first multi-level store in the country, and will occupy the ground and first floor of Brookfield Place, Sydney. “As the largest store in our Australia and New Zealand retail portfolio, Brookfield Place represents a new and exciting home for us to connect with our Sydney CBD community,” said Lululemon ANZ mana

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Kmart celebrates launching 52 K Hub stores across Australia

Inside Retail

Discount department store Kmart is celebrating the 52 ‘K Hub’ stores it has launched in the last eight months, particularly across remote areas of the country. The stores were first conceived as way to turn underperforming Target sites into more profitable Kmart locations. Kmart Australia and New Zealand retail director John Gualtieri said the business has been hard at work launching its condensed, more curated K Hub chain across Australia in the last year in an effort to bring easier access to

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Chevron, Handy Mart Operators Deploy AI-Powered Predictive Analytics to Streamline Operations

Retail TouchPoints

Regional convenience and fuel retailers H&S Energy of California, E.J. Pope & Son of North Carolina and Welcome Break in the UK have implemented AI optimization tools from Hypersonix to support functionalities including real-time fuel pricing and streamlined merchandising. The Hypersonix enterprise AI platform allows companies in the convenience and fuel segment to provide non-technical business stakeholders with AI-powered diagnostic, predictive and prescriptive analytics that allow the

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Analysis: Here’s what’s behind Miniso’s digital-focussed future

Inside Retail

Chinese discount variety store business Minoso claims to be the world’s largest retailer of “lifestyle products”, offering high quality household goods, cosmetics and food at affordable prices. It is interesting to see how some of the mystery surrounding its financial performance and strategy has lifted following its IPO on the New York Stock Exchange last year.

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5 Top Customer Service Articles For the Week of April 5, 2021

Hyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Balancing Humanization and Digitization: 3 Key Customer Service Trends by Jordy Leiser. (TotalRetail) Customer service will continue to be a key differentiator in 2021 and beyond, and it’s therefore vital that brands meet the rising expectations of their customers.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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South Korea’s LG becomes first major smartphone brand to withdraw from market

Inside Retail

South Korea’s LG Electronics Inc will wind down its loss-making mobile division after failing to find a buyer, a move that is set to make it the first major smartphone brand to completely withdraw from the market. Its decision to pull out will leave its 10 per cent share in North America, where it is the No. 3 brand, to be gobbled up by Samsung Electronics and Apple with its domestic rival expected to have the edge. “In the United States, LG has targeted mid-priced – if not ult

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UrbanStreet Group to Develop Mixed-Use Project in Suburban Chicago

Shopping Center

Schaumburg, Ill. — UrbanStreet Group has unveiled plans to develop The District at Veridian in Schaumburg, a northwest suburb of Chicago. The District is part of the larger 225-acre mixed-use campus known as Veridian. The District will comprise 30 acres… The post UrbanStreet Group to Develop Mixed-Use Project in Suburban Chicago appeared first on Shopping Center Business.

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How Starbucks is fostering inclusivity on both sides of the checkout

Inside Retail

As the world’s largest coffeehouse chain, Starbucks is well aware of its responsibility to offer an inclusive space for all its customers, and its efforts to be more accessible to people with disability are setting the standard for other retailers globally. Last month, Starbucks introduced a new technology at all US stores that supports blind and low vision customers in making orders.

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Ten Self-Care Activities For Busy Store Owners

Retail Minded

Running a store can be an incredibly stressful job. It’s challenging for many store owners to find time to spend with their loved ones or to practice self-care and stress management. When time is a precious commodity, every moment counts. . There are plenty of activities busy store owners can do either by themselves or with their family to restore their work-life balance and de-stress.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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From startup to $600 million: Behind the Culture Kings acquisition

Inside Retail

Simon and Tahnee Beard founded Culture Kings in 2008 with the aim of becoming the Net-A-Porter or Farfetch of streetwear. After selling a stake in the business last week to a.k.a. Brands, an online retail platform backed by renowned investment firm Summit Partners, they appear closer than ever to achieving that goal. While the terms of the deal have not been disclosed, Simon told Inside Retail the acquisition has given Culture Kings a valuation of approximately $600 million and will enable the r

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What is a “smart enterprise”?

Mulesoft

The legendary football coach Nick Saban has seen tremendous success on the NCAA football scene. His teams have dominated the highest levels of the sport for almost 20 years. In that time, the sport has changed dramatically. From ground and pound offenses of the 00’s to the record-setting air raids of the last few years, […]. The post What is a “smart enterprise”?

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Still calling your vendors?

Inside Retail

Managing purchase orders is on most buyer’s daily to-do lists. It’s not their favorite task, but it’s important. They spend hours sending emails, texts, or calls to ensure that the vendor: Received their order Can completely fill the order Will deliver the order on time. Once the order is sent, retailers have little or no visibility to its status until it arrives at their docks.

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Target Signs 30,000-Square-Foot Lease at Majestic Square in Downtown Charleston

Shopping Center

Charleston, S.C. — Target has signed a 30,000-square-foot retail lease at Majestic Square, a mixed-use retail and office building located at 211 King St. in downtown Charleston. Dotan Zuckerman of Zuckerman Co., alongside Beach Commercial represented the landlord, an affiliate… The post Target Signs 30,000-Square-Foot Lease at Majestic Square in Downtown Charleston appeared first on Shopping Center Business.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Today in Global Small Business: How Successful SMEs Are Reinventing Global Business

LS Retail

©iStock/phototechno What's affecting me, my clients, my colleagues and other global small business owners: How successful SMEs are reinventing global business. Avoiding PR nightmares in your global business ( wegginar® 4/7 ) Quote of the week: “The limits of my language mean the limits of my world.” – Ludwig Wittgenstein Factors to consider on the Suez Canal problem – disruptions and backlogs to name a few.

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Lessons from Valentine’s Day 2021

Independent Retailer

By John Grech, Head of Retail Partnerships at Loop Commerce. Valentine’s Day this year looked a lot different than 2020. Yet, in many ways, this year’s holiday possessed a level of normalcy for gifting. Many retailers tweaked their playbooks over the last 365 days to meet the influx of digital and curbside shopping demands. Mother’s Day 2020 required building a new playbook that would be tested during 2020’s critical winter holiday shopping season, but it was this year’s Valentine’s Day that hel

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What Customers Want to Know When They Ask if Your Solution is “SaaS”

Retalon

Written by Mark Krupnik, CEO at Retalon. Read the original article published on Forbes here. —– It is interesting that people mean different things when they ask, “Is your solution SaaS?” The term “SaaS” is often poorly defined and, as a result, used too generally. Throughout my time answering this question, I have heard several totally different interpretations of what people really want to know.

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Brandywine Realty Trust, Terrapin Development to Build $300 Million Mixed-Use Neighborhood on UMD Campus in College Park

Shopping Center

College Park, MD. — Terrapin Development Co. (TDC), in partnership with the University of Maryland-College Park (UMD), has entered into an exclusive development agreement with Brandywine Realty Trust for an upcoming mixed-use project on the UMD campus. The Philadelphia-based REIT… The post Brandywine Realty Trust, Terrapin Development to Build $300 Million Mixed-Use Neighborhood on UMD Campus in College Park appeared first on Shopping Center Business.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Leading retailer quick to respond to demands during Covid

Inside Retail

With the past year’s unprecedented acceleration in digital business, retailers across the board have faced strong pressure to adapt their operations and transition to a more omnichannel mode of commerce. In the majority of cases, this has been a do-or-die scenario, with market instability brought on by the pandemic threatening to topple those traditional retailers unprepared to deal with an earthquake in established patterns of demand.