Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. 17 with more great sessions, provided valuable insights into the mindset of today’s shoppers. The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behav

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Inside Retail

NOVEMBER 17, 2021

Efforts to reduce the amount of textiles that end up in landfill are finally starting to gain traction amidst a broader conversation about the changes that governments, businesses and people need to make to reduce the impact of climate change. The Global Fashion Agenda estimates that 73 per cent of the world’s clothing eventually ends up in landfills.

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Retail TouchPoints

NOVEMBER 17, 2021

DTC luggage brand Away has bolstered its leadership team with three C-suite hires, following the April 2021 appointment of Co-founder Jen Rubio as CEO and the subsequent hiring of Laura Willensky as the brand’s first-ever Chief Commercial Officer. The newest members of the Away executive team are: Charles Liu joins as the company’s first-ever Chief Operating Officer, leading Away’s end-to-end supply chain and business technology teams.

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Inside Retail

NOVEMBER 17, 2021

Mosaic Brands has taken on a $59 million credit facility with CommBank, following its $32 million capital raise in October, in an effort to complete a “reset” of the group after a particularly difficult trading period. Year-to-date total sales are down 6.6 per cent – an improvement on the 10 per cent fall observed in September – though online sales are up 25 per cent, and recent acquisition Ezibuy’s sales are up 19 per cent.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

NOVEMBER 17, 2021

Lowe’s is aiming to become a destination for aging-in-place and life-change solutions through Lowe’s Livable Home, a new platform that will offer expertise, services and products for older customers, beginning with an online and in-store education collaboration with AARP. Visitors to Lowes.com/LivableHome can access a virtual library of articles and videos that will be updated regularly with help from AARP.

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Inside Retail

NOVEMBER 17, 2021

Textile recycling firm Upparel is gearing up to launch its garment collection service in New Zealand, with the business’ B2B offer set to launch on December 1 and its customer-facing solution to launch in early 2022. Upparel takes unwanted clothing and textiles from consumers and businesses across Australia. 65 per cent of the items received are fit-to-wear and are passed on to charities to help clothe the needy, while the remaining 35 per cent is assessed for upcycling into new items, or recycl

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Inside Retail

NOVEMBER 17, 2021

After 22 years as creative director, Gorman founder Lisa Gorman is departing from her position at the company. Gorman said the decision was emotional, but that her time at the business was up, and that she wants to open opportunities for new creative endeavors. “The Gorman label has achieved a level of recognition with the Australian fashion landscape that I could not have imagined when I started out in 1999,” Gorman said.

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Retail TouchPoints

NOVEMBER 17, 2021

While 80% of U.S. marketers report being very reliant on third-party cookies in digital advertising, the reality is here: cookies are going away. However, even amidst significant disruptions like data deprecation, advertising continues to perform well in today’s world, specifically in the luxury retail sector. While there is no true cookie replacement, there is an opportunity for brands to still target and reach luxury customers to have the same, if not better, impact and experience with a bran

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Inside Retail

NOVEMBER 17, 2021

As of 11:59 pm tonight only fully vaccinated Victorians are permitted to enter non-essential retail businesses throughout the state – a move National Retail Association chief executive Dominique Lamb is concerned will serve to see the already high level of customer aggression balloon without more support from the state government. Lamb is asking the Victorian Government to commit a greater police presence in high-density shopping precincts, as well as delivering the necessary resources to allow

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Retail TouchPoints

NOVEMBER 17, 2021

Beauty brand Charlotte Tilbury has become the first retailer to debut the new Shop with Friends ecommerce functionality from Obsess , which allows groups of consumers to visit Charlotte Tilbury’s virtual Beauty Gifting Wonderland shop together in real time. “My three-dimensional virtual Beauty Gifting Wonderland is at the center of the Charlotte Tilbury metaverse this holiday season,” said Charlotte Tilbury, Founder, President, Chairman and Chief Creative Officer of Charlotte Tilbury Beauty in a

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

NOVEMBER 17, 2021

Pie ingredients like berries, honey, soybean oil and wheat are in short supply this year due to the effects of climate change on crop yields. “There is no place to run and hide from extreme weather events,” said Michael Swanson, Wells Fargo’s chief agricultural economist.

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Retail TouchPoints

NOVEMBER 17, 2021

Just in time for Thanksgiving shopping, Google has expanded its grocery order tracking service in Google Maps to more than 2,000 grocery stores under the Kroger Co. umbrella, including select Kroger , Fry’s , Ralphs and Mariano’s locations across the U.S. The service first launched this summer at select Fred Meyer stores (also a Kroger Co. chain) in Portland, Ore. and is now available in 30 states.

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Retail Wire

NOVEMBER 17, 2021

TJX Companies posted a 14 percent increase in same-store sales on top of a four percent gain during the third quarter in 2020. Ernie Herrman, CEO of TJX, said the company’s earnings per share of 84 cents were “well above” its plan. “We are extremely well-positioned for the holiday selling season, and overall open-only comp store sales to start the fourth quarter are up mid-teens,” he added.

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Inside Retail

NOVEMBER 17, 2021

The Christmas season can be chaotic. Shops are busier, online sales increase and staff are stretched. On top of the usual stress, this year poses additional challenges for Australian retailers. The capping of incoming flights has put significant pressure on shipping and container costs are escalating up to four times their usual rates. Australia Post has been overwhelmed with orders, with many staff having to isolate due to Covid-19, creating delays all over the country.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

NOVEMBER 17, 2021

Target posted a 12.7 percent gain in same-store sales for the third quarter, well above the 8.3 percent expected by analysts. The retailer, which saw its profit margins take a hit during the quarter, raised its annual forecast with a bullish outlook heading into the holiday season. “With a strong inventory position heading into the peak of the holiday season, our team and our business are ready to serve our guests and poised to deliver continued, strong growth, through the holiday season a

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Inside Retail

NOVEMBER 17, 2021

Retail is an industry driven by metrics. Decisions are rarely made without the analysis of data. It is used to evaluate a store’s performance and to inform decisions about store design. We find ourselves in a time when we have an abundance of data available to us. Designers and businesses rely on it to make informed decisions in the hope of minimising risk.

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Retail Wire

NOVEMBER 17, 2021

Climate change and supply chain issues have cut into Christmas tree supplies this year, and yet demand is expected to pick up compared to previous years. “If you see something you like, buy it,” said Jami Warner, the executive director of the American Christmas Tree Association. “The quantities this year will be fewer than usual and of course the consumer will have to take the brunt of higher prices.

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Cisco Retail

NOVEMBER 17, 2021

It is unlikely that as a Cisco customer or person that reads blogs.cisco.com you have not seen or heard of Cisco DNA Center. While they have done an impressive job with Cisco DNA Center- the talk is often about the technical merits, intents and functions. As we talk of cross domain, I want to cross the domain from what Cisco DNA Center does to why you should move to the solution in terms of business outcomes and user experience.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Nvidia

NOVEMBER 17, 2021

NVIDIA-powered systems won four of five tests in MLPerf HPC 1.0, an industry benchmark for AI performance on scientific applications in high performance computing. They’re the latest results from MLPerf , a set of industry benchmarks for deep learning first released in May 2018. MLPerf HPC addresses a style of computing that speeds and augments simulations on supercomputers with AI.

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Cisco Retail

NOVEMBER 17, 2021

Over the past 12 to 18 months, the Cable industry has been put to the test, and come out shining. As millions of people adapted to working and learning from home, cable networks held up and enabled the unprecedented transition. But the transition was not without its challenges. As more customers consumed bandwidth throughout the day, MSOs were faced with congestion upstream.

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Talking Retail

NOVEMBER 17, 2021

Mondel?z International is to launch a cinnamon crunch flavoured Cadbury Dairy Milk Hot Cross Bun Bar for the run-up to Easter 2022. The new 110g bar will be available in cases of 18 at an RRP of £1.40. A Mondel?z spokesperson said: “Tablets are the heartland for the Cadbury brand, so this addition to the. This story continues at Cadbury Dairy Milk Hot Cross Bun Bar to launch for Easter 2022.

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Retail Wire

NOVEMBER 17, 2021

McDonald’s will debut its “Mariah Menu” on Dec. 13, which will feature a free food item each day through Christmas with a minimum purchase of $1. “Some of my favorite memories with my kids are our family trips to McDonald’s, and of course, each of us has our go-to order,” said Ms. Carey. “Bringing together some of our favorite food from McDonald’s with my all-time favorite season is a holiday wish come true.”.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

NOVEMBER 17, 2021

A flood of DTC brands entered the public markets this year. Now, we're seeing how those companies and other online brands are holding up.

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Retail Wire

NOVEMBER 17, 2021

Moët Hennessy is debuting an online site to sell luxury wines and spirits directly to consumers. Known as Our Cellar, the site is meant to capitalize on increased demand for the company’s products since the start of the pandemic while elevating the customer experience in a manner consistent with Moët Hennessy’s image.

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365 Retail

NOVEMBER 17, 2021

Amazon will stop accepting payments made using Visa credit cards issued in the United Kingdom starting next year. In an email to customers, it said: ‘You can still use debit cards (including Visa debit cards) and non-Visa credit cards like Mastercard, Amex, and Eurocard to make purchases. Customers started receiving notifications earlier this week which said starting 19 January 2022, Amazon.com will no longer accept Visa credit cards issued in the UK due to the high fees charged by Visa to proce

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Retail Wire

NOVEMBER 17, 2021

Poshmark has hired Rodrigo Brumana to become its chief financial officer as of Dec. 1. Mr. Brumana joins Poshmark from Amazon.com where he was finance chief for the company’s private label business.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Cisco Retail

NOVEMBER 17, 2021

Goals, we all have them. But what if, after achieving you your goals, your dreams change? And how do you even reach a goal to begin with? For me, it took a lot of hard work, dedication, and persistence. But it is exactly those things that led me to becoming a Project Specialist at Cisco for our Customer Experience (CX) team. At a young age, I was built up with so much resentment.

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Retail Wire

NOVEMBER 17, 2021

Lowe’s expects to generate $95 billion in sales this year, up from its previous guidance of $92 billion. The retailer pointed to continued strong demand for building materials and tools as sources of optimism.

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Hyken

NOVEMBER 17, 2021

Here’s a question, and I think I know the answer. Would you do business with an airline that didn’t offer the ability to book a ticket online, check-in online, and get your boarding pass online? . Assuming that every other airline has these self-service digital options, what if one didn’t? Would you be willing to call for a reservation, wait on hold, pull out your credit card to verbally give your payment information, and stand in line at the ticket counter to check in on the day of departure?

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Retail Dive

NOVEMBER 17, 2021

A decade ago, Kmart had more than 1,300 stores under its banner. Today it has less than two dozen — and counting.

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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