Retail TouchPoints
DECEMBER 18, 2020
Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. But with the industry’s “great digital shift” accelerated by COVID-19, retailers have had to find ways to use technology to support their people — especially store stylists.
Miller Zell
DECEMBER 18, 2020
No question, 2020 has been an unprecedented, anxious year, for people and businesses. Yet as we at Miller Zell reflect on what 2020 entailed and what we can expect from 2021 and beyond, we can’t help but conclude that the more things change, the more they also stay the same.
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Retail TouchPoints
DECEMBER 18, 2020
Clean cosmetics brand Beautycounter has opened a brick-and-mortar store that doubles as a livestream content studio, blending a real-time, in-person shopping experience with the community-expanding reach of virtual livestreaming. Located on Abbot Kinney Boulevard in Venice, Calif., the hybrid store aims to bring the brand’s clean beauty mission to a wider audience by creating engaging in-studio shoppable content that can be viewed on multiple social channels — while simultaneously livestreaming
Retail TouchPoints
DECEMBER 18, 2020
DICK’S Sporting Goods has partnered with Instacart to launch same-day delivery at more than 150 stores. The service will be available to shoppers in Connecticut, Delaware, Georgia, Maryland, New Jersey, New York, Ohio, Pennsylvania, Virginia and Washington, D.C. Shoppers can place their orders through DICK’S ecommerce site or the Instacart app. Options include one-hour rush delivery or scheduled deliveries with windows later in the day.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Retail TouchPoints
DECEMBER 18, 2020
COVID-19 has been impacting the United States since March. The resulting lockdowns and shelter-in-place orders have caused a shift in buying behavior among American consumers. Varying product availability has been a key reason for these changing buying decisions, prompting consumers to choose between need and preference. Consumers’ increased desire to stay home has contributed to the shift as well, accounting for the rise of online shopping during coronavirus.
Retail TouchPoints
DECEMBER 18, 2020
Specialty retailer rue21 plans to open 15 stores in 2021, following the recent openings of three new brick-and-mortar stores. The retailer, which operates nearly 700 locations in 45 states, also has refinanced its existing term loan, increased available liquidity and lowered its cost of capital. . The company amended its asset-based credit facility to increase availability to $155 million due in 2025, led by Bank of America.
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