Inside Retail
FEBRUARY 3, 2022
Global restaurant chain KFC launches its first drone-delivery service, partnering with Wing, to deliver hot food direct to homes and workplaces in Logan, Queensland. . The drone-delivery service will be available to a small number of households in the South East Queensland suburbs of Kingston, Logan Central, Slacks Creek, Underwood, and Woodridge, and will gradually expand to include other nearby locations.
Retail TouchPoints
FEBRUARY 3, 2022
We know one of the most critical ways brands connect with consumers is via social media. In fact, there are now roughly 3.78 billion global social media users — a 5% increase from 2020. As one of the fastest-growing forms of communication (the average annual growth rate amongst consumers on social platforms is 7.2%), brands would be remiss to ignore this relatively low-lift form of engagement.
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Inside Retail
FEBRUARY 3, 2022
To celebrate Australia’s pride festivities, Aesop has opened a ‘Queer Library’ in Melbourne from February 2 to 8 which will be followed by another in Sydney from February 23 to March 1. Aesop stores in Fitzroy and Paddington will be cleared to showcase over 5000 copies of works from 60 LGBTQIA+ authors and allies. The genres will span fiction, non-fiction and poetry in order to raise awareness and empathy.
Retail TouchPoints
FEBRUARY 3, 2022
Best Buy plans to hire 1,000 new employees for its technology team and has teamed up with Amazon Web Services , as both its preferred provider of cloud infrastructure services and as a strategic partner to develop its in-house cloud engineering talent. The collaboration with AWS will help Best Buy further apply cloud technology across its retail operations and support the ongoing evolution of its customer experiences.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Inside Retail
FEBRUARY 3, 2022
The Refurbished Dior flagship in the Sydney CBD reopens today, (February 4). The contemporary three-level boutique will house women’s and men’s ready to wear, fine jewellery, timepieces along with two VIP salon rooms for clients. A dedicated corner for Dior Maison will also be part of the establishment along with a showcase of artworks by international artists put on public display for the first time in Australia.
Retail TouchPoints
FEBRUARY 3, 2022
AI-based customer service platform Netomi aims to help retailers deliver high quality experiences for shoppers while reducing costs. The solution is designed to resolve consumer questions without human intervention across multiple channels, allowing live agents to focus on issues that require human creativity, empathy and subjectivity. Netomi was designed with an advanced Natural Language Understanding (NLU) engine to power automated interactions.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
FEBRUARY 3, 2022
Nordstrom is jumping into the world of audio content with the launch of a new branded podcast, The Nordy Pod , hosted by the company’s President and Chief Brand Officer Pete Nordstrom. Billed as “a new way for Nordstrom-obsessed customers to peek behind the curtain,” the podcast will explore topics that are relevant to brands and designers in today’s fashion landscape and spotlight “prominent industry voices.”.
Inside Retail
FEBRUARY 3, 2022
Sneaker giant Nike sued online reseller StockX in New York federal court on Thursday for selling unauthorized images of Nike shoes, marking the latest lawsuit over digital assets known as non-fungible tokens. Nike said StockX’s NFTs infringe its trademarks and are likely to confuse consumers. Its lawsuit asked for unspecified money damages and an order blocking their sales.
Retail Wire
FEBRUARY 3, 2022
Americans are largely staying at home this year to watch the Super Bowl in response to concerns related to the spread of the Omicron variant. Sixty-two percent of adults surveyed by Numerator say that the variant will affect their plans for game day, with 26 percent expecting it will have a significant impact.
Inside Retail
FEBRUARY 3, 2022
Melbourne Fashion Festival’s Graeme Lewsey exits. Melbourne Fashion Festival’s longstanding CEO, Graeme Lewsey, has stepped down from the role. Lewsey will continue to act as a principal consultant across several projects to support the festival through the transition. “Graeme has led the festival to great heights during his stewardship, serving three chairs and delivering extraordinary outcomes that have undoubtedly lifted the economic vitality of the Australian fashion industry,” festival chai
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Retail Wire
FEBRUARY 3, 2022
Consumers are increasingly making purchases through social media and brand websites instead of going through retailer sites, according to retail executives at Fortune’s Reimagining Customer Experience virtual summit. “Social commerce and social selling is the future,” said Fran Horowitz, CEO of Abercrombie. “That’s where this consumer is headed, and you have to make sure you’re on these channels.
Inside Retail
FEBRUARY 3, 2022
Online pet retailer Pet Circle is aiming at reaching and educating a larger customer base through it’s new ‘Pet Better’ campaign – which also acts as its first major push at growth since a $125 million investment round late last year. . The last few years have seen an explosion in pet ownership. Trapped inside their homes during lockdown, sometimes on their own, Australians turned to animals to keep themselves sane and healthy over the course of the Covid-19 pandemic.
Retail Wire
FEBRUARY 3, 2022
Starbucks says that it needs to raise prices due to inflation and supply chain issues even after it posted a record of $8.1 billion in sales during the last quarter and a jump in profit of 31 percent. Critics such as Dan Price, CEO of Gravity Payments, says that companies like Starbucks are “are doing a great job rebranding corporate greed as ‘inflation.
Inside Retail
FEBRUARY 3, 2022
As one of the leaders in non-alcoholic drinks in Australia, Lyre’s co-founder Mark Livings is passionate about innovation and keen to support others in the category. Here, he chats about his favourite brands and the biggest misconception about non-alcoholic beverages. Inside Retail : How are you feeling about entering 2022? Mark Livings: We’ve all experienced the difficulties of the last few years, but I’m personally very optimistic about what the new year will bring.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Nvidia
FEBRUARY 3, 2022
Flooding usually comes with various bad weather conditions, such as thick clouds, heavy rain and blustering winds. GPU-powered data science systems can now help researchers and emergency flood response teams to see through it all. John Murray, visiting professor in the Geographic Data Science Lab at the University of Liverpool, developed cuSAR, a platform that can monitor ground conditions using radar data from the European Space Agency. cuSAR uses the satellite data to create images that portra
Inside Retail
FEBRUARY 3, 2022
Apparel chain Country Road has teamed up with its largest supplier to turn offcuts and faulty garments from its own production runs into new sweatshirts, sweatpants and t-shirts made out of 30 per cent recycled cotton fibres. The innovative collection, called Towards Circularity, will be available online and in-store as of Monday, February 7, at a similar price point as the brand’s popular Heritage Sweat products made out of 100 per cent virgin materials.
Cisco Retail
FEBRUARY 3, 2022
Looking at the way life has changed over last two years, we all can agree that “Hybrid Work” no longer means just splitting time between working from home and going to the office in smaller groups. While the hybrid concept emerged during the pandemic to enable people to work from home, the office, or anywhere else of their choosing, it is now essential for everyone looking to move faster and operate more autonomously in an asynchronous environment.
Inside Retail
FEBRUARY 3, 2022
Spare a thought for retailers, food and beverage operators, and hotels in tourist destinations throughout Asia. They mostly had an horrific year in 2021, on top of a shocker in 2020. Things can only get better in 2022. Right? Data from the Mastercard Global Cities Index shows that, as of 2019, the top 10 cities in Asia for international tourist visits were, in order: Bangkok, Singapore, Kuala Lumpur, Tokyo, Seoul, Osaka, Phuket, Pattaya, Bali, and Hong Kong.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Cisco Retail
FEBRUARY 3, 2022
If you have had the opportunity to read my recent blog series on The Future of Work , you know that Cisco is all in on enabling organizations of all sizes and industries to prepare for a hybrid work model. We recognize that the future of work will embrace a workforce that can connect fluidly from anywhere at any time, with access to the applications and services they need to be successful while making their jobs safe and creative.
Retail Wire
FEBRUARY 3, 2022
Leon Bergmann has been named chief executive officer at Save A Lot. Mr. Bergmann, who will take over from acting CEO Craig Heckert in March, has over two decades experience working in the grocery industry including stops at Sherwood Food Distributors, Unified Grocers, SuperValu and C&S Holdings.
Cisco Retail
FEBRUARY 3, 2022
Private 5G is a hot topic as enterprises seek industrial wireless IoT solutions to modernize their business for increased productivity and efficiency. In newly emerging cases, wired solutions are not enough, such as in sectors like hospitality where “protected buildings” limit running new cables. For manufacturing and other industries, critical processes like robotic assembly of essential parts (jet turbines, automotive transmissions, or medical devices) and autonomously guided vehicles need a v
Retail Wire
FEBRUARY 3, 2022
GameStop expects to launch a marketplace for nonfungible tokens later this year. The gaming retailer is teaming up with Immutable, a blockchain startup, to create a $100 million fund for developers who create NFTs for the marketplace.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Talking Retail
FEBRUARY 3, 2022
Ben & Jerry’s has introduced a new flavour of ice-cream on a stick. Salted Caramel Brownie Peace Pop joins the equivalent snack in cookie dough ice-cream to give customers more choice. The new flavour consists of a sweet ice-cream in a salty caramel coating. It is available in a multi-pack with a recommended retail price. This story continues at Ben & Jerry’s adds a new flavour to its hand-held ice-creams.
Retail Wire
FEBRUARY 3, 2022
Meta reported that its Reality Labs division lost more than $10 billion in 2021 on meta-related projects. Meta has its share of critics in its pursuit of an early mover advantage relative to the metaverse. “It is time for a reality check on Meta’s position for the metaverse,” said Raj Shah, a technology analyst for Publicis Sapient. “The metaverse is a long way from being profitable or filling the gap in ad revenue after Apple’s policy change.”.
Cisco Retail
FEBRUARY 3, 2022
New research shows effective and efficient vulnerability management hinges on a key ingredient: exploit intel. The data arrives just in time. An expanding threat landscape. In 2021, a record-breaking 20,130 Common Vulnerabilities and Exposures (CVEs) were published in the National Vulnerability Database. CVEs are exploding just as attackers are growing more sophisticated , exploiting not just weaknesses in infrastructures but also human fallibility.
Retail Wire
FEBRUARY 3, 2022
Consumers celebrating Valentine’s Day this year will find they have to shell out more to express their affections. The average adult in a relationship will spend $208 for the holiday, according to a LendingTree survey. “Inflation is generally making everything more expensive, so I’m not surprised that spending is expected to be higher than previous years,” said Matt Schulz, LendingTree’s credit card expert.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
Retail Dive
FEBRUARY 3, 2022
The e-commerce giant is unlikely to lose many customers over the increase, but it will have to keep investing in member perks, analysts say.
Retail Wire
FEBRUARY 3, 2022
New rules being written by the Food and Drug Administration would require the food industry to keep records for tracking products through the supply chain. The rules, part of the Food Safety Modernization Act, wouldn’t mandate that companies to keep electronic records but many expect it would lead to the industry employing digital systems, specifically blockchain, to remain in compliance.
Retail Dive
FEBRUARY 3, 2022
Stores are back in town, though less so in areas dependent on tourists and office workers, according to the commercial real estate firm's City Retail report.
Wiser
FEBRUARY 3, 2022
The pandemic has presented every organization with unique challenges. While the CPG industry generally benefited from increased demand for essential items, supply chains were stretched to the brink, and market share shifted towards brands that could keep products flowing to shelves. Whether you are looking to maintain your advantage in the new year or are working overtime to make up lost ground, here are three tips to help you to enhance your category insights strategy and improve your retail ex
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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.
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