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Brands Embrace AI to Revolutionize Customer Experience
October 20, 2023
In a bid to enhance customer interactions and reduce the drawbacks of live customer service, brands are turning to AI solutions, from chatbots to innovative food delivery robots. Home Chef, a meal-kit-delivery service, employs the virtual assistant Herb to streamline customer queries, while also utilizing AI for predictive analytics. Wingstop, on the other hand, is testing an AI pilot for phone orders, aiming to achieve higher accuracy and efficiency, with plans to transition into a fully digital brand in the future.
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