Retail TouchPoints

JANUARY 11, 2022

The COVID-19 pandemic accelerated many things in the business world, but one item that temporarily fell off the priority list was sustainability. In a survey of 750 executives, Deloitte found that nearly two-thirds of organizations had to cut back on environmental sustainability efforts due to the pandemic and resulting economic downturn. But ongoing pressure from consumers, employees and even regulators has forced businesses — especially retailers — to reprioritize sustainability along with bro

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Consumer Merchant Services Fashion Accounting 317

Inside Retail

JANUARY 11, 2022

Former McDonald’s Australia CEO Catriona Noble has been named as the head of Australia Post’s retail business. Noble, who most recently headed the retail division of ANZ Bank, takes up the Australia Post role of executive GM, retail, reporting to group CEO and MD Paul Graham. She will oversee the company’s network of 4320 post offices. Catriona Noble.

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Customer Experience ATS Management 279

Retail TouchPoints

JANUARY 11, 2022

Pop star Rihanna’s size-inclusive lingerie brand Savage X Fenty will open its first brick-and-mortar retail location in Las Vegas later in January, and four additional stores will follow early this year in Los Angeles, Houston, Philadelphia and Washington, D.C. “This new direct-to-consumer experience is the next step to bringing a fuller expression of the brand to consumers in key markets,” said the brand in a statement announcing the store plans.

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Consumer Location Planning Marketing 264

Inside Retail

JANUARY 11, 2022

Inside Retail is thrilled to announce this year’s finalists for the upcoming Retailer Awards presented by Commonwealth Bank. Judges for the 2022 awards include Inside Retail editor Jo-Anne Hui-Miller, CommBank’s national retail manager Jerry Macey, VMLY&R executive chairman Jon Bird, Australian Fashion Council acting chief executive Kellie Hush, TheDesignThinkers’ founder Nicola Mansfield, Macquarie University’s professor Jana Bowden, and Swinburne University’s assistant professo

Customer Experience 264

Customer Experience Fashion Management 264

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

JANUARY 11, 2022

1-800-FLOWERS.com Inc. has acquired Alice’s Table , a lifestyle business that offers digital livestreamed floral and culinary experiences. Financial terms were not disclosed. Launched in 2015, the company began by hosting in-person floral arranging events in homes and at venues throughout the U.S. Alice’s Table pivoted to a purely digital model in 2020 when it began collaborating with 1-800-Flowers.com and Harry & David to provide interactive events, such as designing floral arrangements and

ATS 264

ATS Marketing 264

Inside Retail

JANUARY 11, 2022

Australians are getting a stark reminder about how value is actually created in an economy, and how supply chains truly work. Ask chief executives where value comes from and they will credit their own smart decisions that inflate shareholder wealth. Ask logistics experts how supply chains work and they will wax eloquent about ports, terminals and trucks.

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Supermarket Returns Consumer ATS 264

Inside Retail

JANUARY 11, 2022

Inspired by their clients, two attentive occupational therapy students launched JAM the Label n 2019 after seeing a massive gap in the market. Meeting at university, Emma Clegg and Molly Rogers were both working casually in disability support. With continued conversations surrounding the difficulties their clients faced in dressing and sourcing stylish pieces that were also functional, the need for JAM was evident.

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ATS Fashion Customer Experience Location 246

Retail TouchPoints

JANUARY 11, 2022

In the months leading up to the recent UN Food Systems Summit and COP26 UN climate talks in Glasgow , numerous leading CPG brands such as Unilever, Pepsi and General Mills, in addition to retailers such as Target announced plans to hit net-zero emissions by 2050 or sooner. It’s a good start, and we understandably can’t expect food systems transformation to take place overnight.

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Advertising Promotions Location Planning 261

Inside Retail

JANUARY 11, 2022

Since the explosion of Omicron cases in Australia over the Christmas period and the resulting strain on PCR test centres, many state governments are now advising citizens to use rapid antigen testing (RAT) and to report a positive result to the state health department. But in NSW and the ACT, the reporting mechanisms are not yet available, resulting in a large chunk of positive cases going unreported.

ATS 246

ATS Supermarket Consumer 246

Tokinomo

JANUARY 11, 2022

By the end of 2022, it is predicted that there will be 7.26 billion mobile phone users. Considering this, retailers need to step up their game and take advantage of this opportunity. While eCommerce platforms are always “upgrading” their marketing techniques, physical retailers seem to be a bit stuck in the past.

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Marketing 220

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

JANUARY 11, 2022

Bunnings has been caught up in a data breach and may have had personal information about its customers exposed. US-based scheduling platform FlexBooker, which Bunnings uses to power part of its ‘Drive & Collect’ service, was breached in late December and saw 3.7 million users’ information leaked. Bunnings’ chief information officer Leah Balter confirmed to Crikey that its customers’ data could be included in the leak, but that it would only involve customers’ name and email addresses, as the

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Retail TouchPoints

JANUARY 11, 2022

JCPenney has brought in two retail veterans to lead its technology and digital divisions. Former Gap and Walmart executive Sharmeelee Bala has been named Chief Information Officer (CIO), and Katie Mullen has joined from Neiman Marcus Group as Chief Digital and Transformation Officer (CDO). The appointments come just months after Marc Rosen was named CEO in October 2021.

Store Operations 147

Store Operations Consumer Shopping ATS 147

Inside Retail

JANUARY 11, 2022

The rise of e-commerce has had a major impact on retail supply chains. Retailers are now investing significant resources into logistics, deploying the latest inventory management systems, automating warehouses and hiring hundreds of hardworking staff in an effort to pick, pack and ship online orders as quickly as possible. But as customers’ expectations around delivery speed and cost continue to rise, and courier networks remain under pressure, sophisticated warehouses or distribution centres ar

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Fulfillment Shipping Inventory Management Location 200

Retail Wire

JANUARY 11, 2022

Grocery stores in much of the country are having difficulty finding adequate stock in some categories and a combinations of factors are responsible, including the surge connected to the Omicron variant, extreme weather conditions, a shortage of truck drivers, high consumer demand and corresponding record sales in December.

Consumer 130

Consumer 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

JANUARY 11, 2022

Melbourne Fashion Festival is partnering with PayPal as its naming rights sponsor for the 2022 show in a three-year partnership that aims to “ignite creativity and commerce”. Now in its 26th year, the PayPal Melbourne Fashion Festival is the “longest-running and most culturally significant consumer fashion event in Australia,” according to MFF chair Launa Inman, and will be held at Collingwood Yards.

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Fashion Payment Services Management Consumer 147

Retail Wire

JANUARY 11, 2022

Costco Wholesale Corporation plans to invest $4 billion in capital expenditures this fiscal year, up 10 percent from 2021 and 42 percent more than 2020. The warehouse club retailer, which opened 20 new locations last year, plans to open 28 in 2022.

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Wholesale Planning Location 130

Inside Retail

JANUARY 11, 2022

For more than a year, Amazon and India’s Future Group have been locked in a complex legal stand-off that has stalled Future’s US$3.4 billion sale of assets to the US firm’s rival Reliance Industries – with no end in sight. Here’s what the dispute, seen as key to deciding who gets an upper hand in one of the world’s fastest-growing retail markets, is all about.

Supermarket 130

Supermarket Retail Marketing Marketing Planning 130

Nvidia

JANUARY 11, 2022

NVIDIA is America’s best place to work, according to Glassdoor’s just-issued list of best employers for 2022. Amid a global pandemic that has affected every workplace, NVIDIA was ranked No. 1 on Glassdoor’s 14th annual Best Places to Work list for large US companies. The award is based on anonymous employee feedback covering thousands of companies. Other companies ranked highly by current and former employees include tech companies Google and Salesforce, and fitness wear retailer Lululemon.

Management 141

Management ATS 141

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

JANUARY 11, 2022

Despite the setbacks of the last 12 months for the hospitality industry, the next 12 to 24 months are looking up, with exciting innovations and digital-driven changes for many franchises. Casual dining’s advantage is that it sits between fine dining and takeaway/delivery. That’s also the challenge. As Aussies hunkered down last year to weather the Covid storm, takeaway and delivery kept the hospitality sector alive.

Consumer 130

Consumer Kiosk Planning Location 130

Cisco Retail

JANUARY 11, 2022

Updated API and sample scripts for Cisco Cyber Vision. Attention developers ! I have very good news for you. Since the latest version update to 4.0, Cisco Cyber Vision became even more developer friendly introducing an updated API and an updated sample script collection. Before going into details, let’s talk a bit about this industrial cybersecurity software.

Management 130

Management ATS 130

Inside Retail

JANUARY 11, 2022

Inside Retail : When I spoke with Gerry Harvey a few months into the Covid-19 pandemic in 2020, he described it as one of the best things for his business because of how much people were spending on their homes. What impact has Covid had on Greenlit Brands? Michael Ford: I think he’s an anachronism if he felt it was the best thing for his business.

Apparel 130

Apparel Returns Accounting Management 130

Retail Wire

JANUARY 11, 2022

American Eagle Outfitters forecast sales for the holiday quarter in the mid-to-high teens, below the 21.5 percent jump expected by analysts. The retailer expects to report $600 million in operating income for the 2021 fiscal year.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

JANUARY 11, 2022

The discounter wants to add more than 50 stores in 2022 and accelerate from there as it looks to expand both digitally and in brick and mortar.

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Planning 121

Retail Wire

JANUARY 11, 2022

Companies are worrying a lot less about resumes and are instead focusing on interviews and technological competency tests in determining which prospects to hire. They have also gotten more flexible when it comes to remote work or a combination of remote and onsite in an effort to get the right employees to fill jobs.

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Retail Dive

JANUARY 11, 2022

Driven by Gen Z and millennials, shopping on social media platforms is forecast to grow from $492 billion in 2021 to $1.2 trillion by 2025.

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Social Commerce Shopping 123

Retail Wire

JANUARY 11, 2022

Kanye West and Demna Gvasalia, the creative director of Balenciaga, are working together to come up with new merchandise for Gap. The Yeezy Gap Engineered by Balenciaga line will drop its first pieces in June.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Medallion Retail

JANUARY 11, 2022

What has happened in the past two years has caused quick adoption and adaptation of many. innovations in retail and consumer services, changing many attitudes from a ‘nice to have’ to a ‘need to have.’ Medallion explores three such trends that show further promise of becoming mainstream in the new year and beyond. The post New Year – New Trends: <br> 3 Trends to Watch in 2022 </br> appeared first on Medallion Retail.

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Consumer Retail Trends Marketing 106

Retail Wire

JANUARY 11, 2022

Lululemon, Macy’s and Walmart are among the retailers that have cut store hours in some locations as they face staffing challenges due to the spread of the Omicron variant. The current seven-day average for COVID-19 cases is currently above 700,000.

Location 100

Location 100

Talking Retail

JANUARY 11, 2022

Newsagent’s body the NFRN has welcomed News UK’s decision to keep its retail terms the same after increasing the price of the Sun newspaper. The move comes after news group upset newsagents last year by increasing its delivery charges within the M25, despite what the NFRN characterised as “poor levels of service”. NFRN national president. This story continues at NFRN gives guarded welcome to News UK’s decision not to alter retail terms.

ATS 105

ATS 105

Retail Wire

JANUARY 11, 2022

The Omicron variant is wearing on retail store associates as concerns about their health, quarantined coworkers, testy customers, shortened hours and other factors weigh on their minds. “We had gotten to a point here where we were comfortable, it wasn’t too bad, and then all of a sudden this new variant came and everybody got sick,” said Artavia Milliam, who works at H&M in New York City.

ATS 100

ATS 100

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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