Wed.Jan 19, 2022

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Why Retailers’ Data Privacy Policies are the New Customer Experience

Retail TouchPoints

Brands have always focused on personal touches and customization for consumers, yet a recent eMarketer report found growing concerns around data privacy, with nearly nine out of 10 consumers saying it’s important to them. In fact, three out of 10 consumers worldwide have switched providers due to concerns with those companies’ data policies or data-sharing practices adding fuel to the fire.

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Carhartt keeps vax mandate, calls for boycott follow

Retail Wire

Carhatt’s management decided that it would keep its COVID-19 vaccine mandate in place even after the Supreme Court ruled that the government could not require it. CEO Mark Valade, in an email to employees, said, “We, and the medical community, continue to believe vaccines are necessary to ensure a safe working environment for every associate and even perhaps their households.

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Forever 21 Names Longtime Paper Source Leader as CEO

Retail TouchPoints

Forever 21 has named Winnie Park as CEO, effective immediately. She joins from Paper Source , where she served as CEO for six years and helped transform the retailer from a brick-and-mortar-focused company into a lifestyle brand with a digital platform spanning social media, digital content, online subscriptions and affiliate partnerships. Park also oversaw its sale to an affiliate of Barnes & Noble.

Fashion 299
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Burberry’s focus on younger customers is paying off

Inside Retail

Burberry is continuing to make inroads with a younger demographic, reporting a 26-per-cent lift in sales of goods at full-price in the latest quarter driven by new customers. “Full-price sales continued to grow at a double-digit percentage compared with two years ago, accelerating from the previous quarter and reflecting a higher quality business,” said chair Gerry Murphy, releasing unaudited quarterly results today.

Markdowns 246
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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CVS and Uber Health Partner to Offer Free Medical Transportation in Underserved Areas

Retail TouchPoints

CVS Health is partnering with Uber Health to provide transportation support at no cost for people seeking access to medical care, work or educational programs. The relationship is part of Health Zones, CVS Health’s new initiative that provides concentrated local investments designed to reduce health disparities and advance health equity in high-risk communities across the country.

Location 279
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Sotheby’s to auction Louis Vuitton and Nike ‘Air Force 1’ sneakers

Inside Retail

Two hundred special edition pairs of Louis Vuitton Nike ‘Air Force 1’ by Virgil Abloh sneakers are set to go to auction on Sotheby’s. The late Virgil Abloh designed the collaboration range for Louis Vuitton’s Spring-Summer Men’s collection this year to mark the kicks brand’s 40th anniversary. Abloh viewed the original sneakers as a cultural symbol of the hip-hop heritage which nurtured his artistic roots growing up.

Fashion 246

More Trending

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Mosaic Brands shows promising revenue growth from online sales

Inside Retail

Mosaic Brands has reported strong revenue acceleration despite challenges due to the pandemic during the past six months. . The ASX-listed parent of retail chains including Noni-B, Katies, Rivers and Rockmans, says online sales hit $119 million, up 21 per cent year on year and accounting for about 40 per cent of total group sales of $298 million. Mosaic Brands CEO Scott Evans said the result highlights a global trend of consumers aged over 50 embracing the online channel.

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‘Heritage Sometimes Isn’t Enough’: Ralph Lauren CEO on the Brand’s Reinvention

Retail TouchPoints

For more than 50 years , Ralph Lauren has successfully established and maintained its position as a classic brand. Whether customers are shopping for formalwear, athleticwear or home décor, they know they’re going to get high-quality goods designed with longevity in mind. “Brand elevation is core to the Ralph Lauren strategy,” said Patrice Louvet, CEO of Ralph Lauren during a fireside chat at the NRF’s 2022 Big Show , held in New York Jan. 16-18.

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Escada America files for bankruptcy

Inside Retail

Following failed lease negotiations and challenges from the ongoing pandemic, Escada America has filed for Chapter 11 bankruptcy. The women’s fashion retailer which operates 10 stores in the US is looking to close five stores under bankruptcy protection. The company says it wants to avoid ‘senseless and unnecessary liquidation’ and pay back creditors while reorganising itself through the bankruptcy process.

Finance 130
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Federal program aims to put more truckers on the road

Retail Wire

The Federal Motor Carrier Safety Administration, part the Transportation Department, is launching an apprenticeship pilot program that will train people as young as 18 to become truck drivers. The legal age of commercial truck drivers crossing state lines is currently 21.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Cutting business costs? Don’t forget these 6 commonly overlooked savings

Inside Retail

In a quest to cut costs, many businesses inadvertently leave money on the table by overlooking legitimate savings or chasing false economies. From paying more than necessary to cutting budgets on activities that bring home the bacon, here are some of the most commonly overlooked savings in business to look out for: 1. Marketing waste. Advisors warn against cutting marketing budgets at the risk of plunging into obscurity.

Finance 130
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Walgreens launches COVID-19 tracking tool

Retail Wire

Walgreens is launching its own COVID-19 Index to track COVID-19 variant cases across the U.S. The research will come from positive test results tracked at the retailer’s 5,000 locations. Dr. Kevin Ban, chief medical officer for Walgreens, pointed to testing as a means to deal with the pandemic. “I’m not saying this is the definitive end-all, but this is the type of direction we need to take as a country so that we can identify and better understand what’s happening, where

Location 130
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Step aside, luxury retail: Walmart is entering the metaverse

Inside Retail

The biggest retailer in the world, Walmart, has reportedly filed several trademark applications that suggest it plans to create its own cryptocurrency and collection of nonfungible tokens, or NFTs. The filings, reported by CNBC earlier this week, have been described as Walmart’s first step into the metaverse, the idea that, in future, we will spend more of our everyday lives inside of virtual and augmented realities and will need more virtual goods, such as clothing, as a result.

Planning 130
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A bridge to uniform networks

Cisco Retail

Cisco C-Bridge provides a quicker, more secure network transition for acquired companies. In order to grow and stay competitive, an enterprise must continue to expand its offerings with innovations that differentiate it from competitors. Increasing intellectual property by acquiring start-ups and other firms is a key to this success. However, robust merger and acquisition activity can lead to unorganized, and potentially unsafe networking practices.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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No sweat: Why My Muscle Chef has entered the weightloss category

Inside Retail

From offering customers ready-made meals and protein muffins to a new workout app and gym membership, My Muscle Chef is now entering the weight loss category with the launch of a personalised program. Since the company first launched in 2013, alongside the rise in health consciousness, ready-made meals have become big business, with more Australians looking for a simple solution to healthy eating.

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Cisco UCS Becomes NVIDIA-Certified, Accelerating Customer Hybrid Cloud Journeys

Cisco Retail

Co-authored by Vignesh Rama. As companies progress through their digital transformation journeys, two trends have become clear: IT organizations are migrating to hybrid cloud environments from multiple locations with on-premises failover infrastructure architectures. Developers have accelerated the adoption of cloud-native technologies by transitioning to containers with Kubernetes as the de facto container management standard.

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Four-month-old grocery startup Milkrun raises $75 million

Inside Retail

Milkrun – the inner city Sydney grocery-delivery startup with a 10-minute turnaround promise – has secured $75 million in funding led by US investor Tiger Global. While the company has been operating for just four months, it has now drawn $86 million in seed funding from investors, including local funds Grok Ventures, Skip Capital and AirTree Ventures.

Wholesale 130
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New NVIDIA AI Enterprise Release Lights Up Data Centers

Nvidia

With a new year underway, NVIDIA is helping enterprises worldwide add modern workloads to their mainstream servers using the latest release of the NVIDIA AI Enterprise software suite. NVIDIA AI Enterprise 1.1 is now generally available. Optimized, certified and supported by NVIDIA, the latest version of the software suite brings new updates including production support for containerized AI with the NVIDIA software on VMware vSphere with Tanzu , which was previously only available on a trial basi

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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First-party data is key to more revenue in 2022

Inside Retail

First-party data is more valuable than retailers realise. Not only does leveraging it transforms the customer’s buying experience, ultimately resulting in more sales, but it may also be the avenue into a new revenue stream when shared (safe and securely) with vendors. . Why first-party data matters. First-party data is becoming increasingly valuable for retailers.

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Jury says Cracker Barrel must pay for sending customer to the ER

Retail Wire

A jury has said that Cracker Barrel is liable for having served a glass of liquid that contained cleaning chemicals to a customer and not the water he expected. It took the jury 40 minutes to render the verdict awarding the customer $9.4 million in damages. Cracker Barrel issued a statement. “We are obviously disappointed by and strongly disagree with the jury’s award in this case, which involved an unfortunate and isolated incident that occurred at one of our stores eight years ago.”.

ATS 100
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Cutting edge augmented technology potential in business

Retail Times

Long promised in the land of science fiction, augmented reality technologies are now finally entering the mainstream. Though their primary uses are often touted in gaming and medicine, almost any business could see significant advantages through the integration of this new tech. Taking a look at what this tech is and what it could do could give you a glimpse into the coming generation, to help you get ahead of the curve.

ATS 119
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Supply chain slowdowns tamp down chocolate category growth

Retail Wire

Lindt & Spruengli expects sales of its chocolates will grow at a slower pace this year versus 2021 as supply chain bottlenecks negatively affect sell-through opportunities. The Swiss brand pointed to issues in late 2021 as having slowed its growth trajectory.

ATS 100
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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A Small but Powerful Surprise

Hyken

I love a surprise. Think about the last time you received a surprise from a friend or loved one. It doesn’t even have to be a big surprise. It could be something small – just something that proves the other person was thinking about you. . Has this ever happened to you in business? I receive surprise appreciation gifts from clients. I’m enjoying a box of chocolates a client sent as I create this post.

Returns 106
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Electronic Arts’ share price rises after big video game deals

Retail Wire

Microsoft has agreed to acquire Activision Blizzard and Take-Two Interactive is buying Zynga. Those video game company deals have investors speculating that more acquisitions are in the offing. That’s why shares of Electronic Arts were up three percent yesterday.

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Yazoo supports price-marked range with new promotions

Talking Retail

Yazoo is launching several new promotions for its price-marked pack (PMP) range. Rolling out from the beginning of February, Yazoo’s one-litre bottles will be available as a £1.79 PMP, whilst the core 400ml bottles are in a £1.15 PMP, with an additional flash showing the attractive new two for £2 offer. Wayne Thompson, business unit. This story continues at Yazoo supports price-marked range with new promotions.

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P&G’s price hikes offset inflation

Retail Wire

Procter & Gamble reported better than expected sales and earnings for its second quarter as the consumer packaged goods giant used price hikes to offset higher commodity and operating prices. Net and organic sales increased six percent for P&G during the quarter.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Fusing Art and Tech: MORF Gallery CEO Scott Birnbaum on Digital Paintings, NFTs and More

Nvidia

Browse through MORF Gallery — virtually or at an in-person exhibition — and you’ll find robots that paint, digital dreamscape experiences, and fine art brought to life by visual effects. The gallery showcases cutting-edge, one-of-a-kind artwork from award-winning artists who fuse their creative skills with AI, machine learning, robotics and neuroscience.

ATS 103
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Oil demand to rise above pre-pandemic levels in 2022

Retail Wire

Demand for oil is expected to rise this year as governments move away from lockdowns and enable economic activity. “At the current speed of transmission, a large part of the population will likely have gained immunity by infection or vaccination by the end of the first quarter,” the International Energy Agency said. “As a result, restrictions to mobility could be minimal in the second half of the year.

ATS 100
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Walmart signals metaverse plans with trademark applications around virtual goods, NFTs

Retail Dive

While plenty of companies are eyeing the tech, a potentially large push from the retailer could go a long way in spurring mainstream consumer adoption.

Planning 109
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Vegan trends are exploding – restaurants should take note, says Uber EATS GM

Retail Times

I started as General Manager at Uber Eats in the UK in December, and since then my focus has been on understanding what we can do as a team to help our restaurant partners get the best out of our platform and the technology that we offer. As part of this, it has not taken me long to see how some of the most fascinating culinary trends across the nation are developing on our platform.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.