Mon.Jul 19, 2021

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Inside Smart Commerce: The Future of Brick-and-Mortar is ‘Store as Media’

Retail TouchPoints

When we ponder the future of retail, the store is always involved in discussions. In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. In fact, the eyewear darling plans to open another three dozen locations by end of this year.

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SA trading restrictions prompt calls for “national consistency”

Inside Retail

The devastating delta strain of the Covid-19 virus has caused a third state to enter a form of lockdown, with South Australian Premier Steve Marshall announcing new restrictions on Monday evening – alongside an extension to Victoria’s initial five-day lockdown – prompting calls for a nationally consistent approach when it comes to restrictions. Australian Retailers Association chief executive Paul Zahra said the sudden closure of non-essential retail will be devastating to the industry in SA.

Consumer 279
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Uber Expands Same-Day Grocery Service to 400 Cities with Plans to Go National

Retail TouchPoints

On-demand and scheduled grocery delivery services from Uber Technology have now expanded to 400 towns and cities in the U.S., more than doubling the availability of the offering. Both Uber and Uber Eats are making deliveries in markets including San Francisco, New York City and Washington D.C., and the company plans to have nationwide coverage by the end of this year.

Planning 279
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Afterpay to launch banking app in October

Inside Retail

Afterpay will launch its banking app in October to widen its offerings beyond buy now, pay later (BNPL) services for its 3.5 million-plus Australian users as competition intensifies, the company said. The move by Afterpay into banking will test the reach of its relationship with users after a year of explosive growth that saw more people choose to pay in instalments for everyday items during the pandemic.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Putting Agility into Action to Drive Store Experience Innovation

Retail TouchPoints

Retailers are looking for ways to respond more quickly and effectively to consumers’ in-store behaviors and preferences. But often, disparate systems require manual updates and, in turn, take more time to implement. Best-in-class retailers are embracing microservices to support a more agile approach to in-store experience, and are harnessing the power of connected devices and analytics to continuously iterate and improve their experiences.

Consumer 264
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JB Hi-Fi predicts record year, though lockdown hurts fourth quarter

Inside Retail

Electronics retailer JB Hi-Fi will deliver record sales and earnings growth for FY21, according to preliminary results released to shareholders on Tuesday. According to the business, sales grew 12.6 per cent over the course of the year to $8.9 billion, while earnings grew 53.8 per cent to $743 million and net profit reached $506 million – a 67.4 per cent growth on a year prior.

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L Catterton takes big stake in Italian luxury brand Etro

Inside Retail

Luxury fashion house Etro has entered a binding agreement to sell a majority of its stake to L Catterton, eyeing Asia expansion. Under the agreement, Etro family will retain a significant minority stake while Etro’s founder, Gerolamo Etro, will be appointed as chairman of the company. The acquisition is expected to close by the end of the year. Under the deal, the LVMH-backed private equity firm will support Etro to enhance its digital presence and drive global expansion, with a focus on the sig

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Interest-free payments drive buy now, pay later services

Retail Wire

A growing number of retailers and consumer-direct brands are making use of buy now, pay later technology that enables customers to buy items interest-free over a short period of time. The idea is particularly attractive to consumers who are making big ticket purchases and may want to avoid paying credit card interest or with a debit card that would empty their bank accounts.

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Snap bets on AR shopping in latest acquisition

Inside Retail

Snap Inc has bought up Vertebrae, a tech business that helps brands create 3D models of their products for customers to view and interact with, in a move thought to bolster its own augmented reality shopping aspirations. According to a report in The Verge , Snap is increasingly focused on becoming a home to AR shopping, as seen by a recent collaboration with Gucci which allowed customers to ‘try on’ the brand’s limited-edition sneakers to drive purchases, and the recent unveiling of its latest p

Shopping 130
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Tractor Supply beats sales and earnings expectations

Retail Wire

Tractor Supply Co. reported a 10.5 percent same-store sales increase with gains in both transaction counts and average purchase amounts. The retailer reported earnings of $3.19 per share up from $2.90 in 2020.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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From Dragon Ball to Doraemon: How physical retail is shaking up anime

Inside Retail

Singapore’s largest anime retailer Hakken! is capitalising on the growing popularity of the category with the opening of its second store in VivoCity this weekend, which will showcase over 700 anime and pop culture goods. The latest outlet is part of the group’s effort to increase accessibility of its products and expand its range of merchandise and titles.

Marketing 130
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Retail is leading the way into a new roaring twenties

Retail Wire

Consumers are spending big at retail as the social distancing and other restrictions created to protect against the spread of COVID-19 have been relaxed. Consumers also have added dollars in their wallets as a result of federal stimulus and child credit payments.

Consumer 130
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How Carsome is unlocking the multi-billion dollar online used-car market

Inside Retail

Transparency, investment on new technology, and partnerships will help in getting used-car shoppers more comfortable with buying online, according to Eric Cheng, co-founder and group CEO of the Southeast Asian e-commerce platform Carsome. To tap into the region’s used car market, which trades over US$55 billion worth of automobiles annually, online platforms need to build on new features to aid online shoppers in making their purchasing decisions.

Marketing 130
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Arm Is RTX ON! World’s Most Widely Used CPU Architecture Meets Real-Time Ray Tracing, DLSS

Nvidia

A pair of new demos running GeForce RTX technologies on the Arm platform unveiled by NVIDIA today show how advanced graphics can be extended to a broader, more power-efficient set of devices. The two demos, shown at this week’s Game Developers Conference, included Wolfenstein: Youngblood from Bethesda Softworks and MachineGames, as well as The Bistro from the Open Research Content Archive running in real time on a MediaTek Arm platform with ray-traced graphics.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Zalora’s head of marketplace talks KOLs, global brands and innovation

Inside Retail

Simone Cortini is the head of marketplace at Zalora, an online marketplace for fashion and lifestyle products in Southeast Asia. Part of the Global Fashion Group, Zalora has grown by leaps and bounds since it launched in Singapore 10 years ago, and it recently recorded its first profitable quarter in Q4 2020. In this interview, Cortini talks about the changes in consumer spending during Covid and the innovation that will drive Zalora’s success in this region in the years ahead.

Fashion 130
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Preventing Network Loops! A Feature You Need to be Aware of

Cisco Retail

No matter how secured or precise the configurations are, there are some problems you can’t almost avoid, particularly L2 loops. The looped frames have no TTL to decrement and nothing else to lose. It unleashes at a perfect time, a critical production hour or perhaps Friday nights! A common approach is to tighten STP configuration and enable BPDU guard, root guard, loop guard, Unidirectional Link Detection (UDLD), storm-control or disable unused ports, where ever applicable.

Returns 145
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Introducing Better That — a new online marketplace with a heart

Inside Retail

A new online marketplace with a difference has launched in Australia this week, with a focus on feel-good shopping. Better That donates a percentage of every purchase made on the site to a charity or community organisation, and it puts the power in customers’ hands to choose which good cause they wish to support at checkout. “Better That will be unlike any other online marketplace in Australia – a percentage of every sale will go to the shopper’s chosen good cause, whether they be schools, sport

Checkout 130
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Cisco Networking Academy Launches Free IT Education to Empower All People with Career Possibilities

Cisco Retail

People are wired with an innate desire to learn. Yet, while desire may be evenly distributed, access to education tools, resources, and opportunity is not. At Cisco Networking Academy, we believe that all people, regardless of where they live, their means, age, gender, or background, deserve equal access to education and the opportunity to pursue meaningful work that provides for themselves, their families, and contributes to the betterment of society.

ATS 138
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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How Esther & Co’s GM solved her hiring headaches

Inside Retail

Hiring isn’t easy. How do you find the right person in a sea of resumes? When Covid-19 forced the world into lockdown in early 2020, Australians turned to shopping online. This led to fashion e-commerce business Esther & Co acquiring new customers at a much faster rate than it had ever anticipated. This incredible growth meant that the business quickly found itself needing to hire new talent to help support this demand.

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4 factors to measure and enhance innovation with modern enterprise integration

Mulesoft

Let’s start with some facts: Fact 1: Innovation is the lifeblood of organizations; upwards of 10% of revenues are spent annually on it and in some industries the percentage is even higher. According to Mckinsey research, global R&D expenses topped $2 trillion in 2019 (~2% of global GDP). Fact 2: Innovation spending is increasing as […]. The post 4 factors to measure and enhance innovation with modern enterprise integration first appeared on MuleSoft Blog.

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Dollar General debuts private label skincare line

Retail Dive

Launched within its Believe Beauty brand, the products sell for $5 or less and expand on the dollar store's pursuit of a higher-income shopper.

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Corsets are back for women and men, too

Retail Wire

The influence of shows like Bridgerton on Netflix has created a sales revival of corsets. This applies to not only women, as some designers have begun creating corsets for men, as well.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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5 Top Customer Service Articles of the Week 7-19-2021

Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Should the Chief Experience Officer Cease to Exist? by Mary Drumond. (Linkedin Pulse) The Wall Street Journal recently released an article called “Some Chief Experience Officers Want To Make Their Jobs Disappear” where they interviewed Chief Experience Officers and Chief Cus

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Retailers roll out teacher discounts for back-to-school season

Retail Wire

Dollar General, Kohl’s, Staples, Target and Walmart are just some of the retailers offering special deals for teachers soon preparing to return to classroom settings to start the 2021/22 school year.

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Dick's is testing 5 store concepts. Here's why.

Retail Dive

Store revamps are also in progress, and the sporting goods specialist is expanding its private label reach as it looks to maintain a winning position.

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Panera changes its catering business for new normal

Retail Wire

Panera Bread company is looking to handle catering details for corporate clients regardless of where employees are working. The restaurant chain is also introducing group ordering for companies as many corporate cafeterias remain closed across the U.S.

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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Walmart teams up with DTC brand Bubble in bid to tap Gen Z market

Retail Dive

Late last week, products created for younger skin, including clay masks, toners and cleansers, were made available in 3,800 stores nationwide.

Marketing 128
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Meetings have changed in the hybrid work era

Retail Wire

The number of meetings, virtual and in-person, have increased during the novel coronavirus pandemic. On the plus side, the average length of meetings has shortened, according to a study by researchers from Harvard and NYU.

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Echo Falls kicks off luxury hamper competition

Talking Retail

Wine brand Echo Falls is set to run an on-pack competition offering a luxury pamper night. The competition will kick-off in August and run until October across neck flags on the brand’s 750ml lines and outer case stickers in wholesale, offering shoppers the chance to win one of 500 hampers, featuring products from skincare brand. This story continues at Echo Falls kicks off luxury hamper competition.

Wholesale 111
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Target opens its second Denver small box store

Retail Wire

Target is opening a new store in Denver in the former location of a Stein Mart. The 40,000-square-foot store is part of the retailer’s plan to open smaller format locations in urban areas and sites near universities where space is at a premium. Target has plans to open a third small box store in Denver at an unspecified date in the future.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.