Retail TouchPoints

MARCH 22, 2023

Kohl’s has announced the locations of the next 250 stores that will be opening 2,500-square-foot Sephora shop-in-shops in 2023. Last year Kohl’s and Sephora announced plans to expand their partnership to all of Kohl’s more than 1,100 locations. With the addition of these 250 locations, the total Sephora at Kohl’s fleet will reach more than 850 by the end of this year, in line with the planned timeline of the rollout.

Shopping 307

Shopping Location Planning ATS 307

Inside Retail

MARCH 22, 2023

Australian manufacturers are dangerously overstocked, carrying an average $231,700 in additional products or ingredients, according to research from inventory management software provider Unleashed. “You can’t blame Australian businesses for taking on extra stock while supply chains were lagging behind,” Unleashed head of product, Jarrod Adam, said.

Inventory Management 264

Inventory Management Accounting Management Marketing 264

Retail TouchPoints

MARCH 22, 2023

Rendering of LA Babylist Showroom Rendering of LA Babylist Showroom Rendering of LA Babylist Showroom A rendering of the “Stroller Track” planned for the LA Babylist Showroom. Source: Babylist NY Babylist “Crib” NY Babylist “Crib” NY Babylist “Crib” NY Babylist “Crib” NY Babylist “Crib” NY Babylist “Crib” NY Babylist “Crib” NY Babylist “Crib” NY Babylist “Crib” NY Babylist R

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Planning Boutique Customer Experience Fashion 249

Inside Retail

MARCH 22, 2023

The European Union wants to give consumers the right to have worn-out products like washing machines and televisions repaired by producers even after the sales guarantee has expired, to cut waste and make goods last longer. The European Commission proposed rules on Wednesday that would oblige producers to offer repairs for a product for between five and ten years after it was sold – regardless of whether or not the legal guarantee is still valid.

Planning 244

Planning Consumer Management 244

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

MARCH 22, 2023

Gamestop reported its first quarterly profit in two years for Q4 2022, which ended Jan. 28, 2023. The retailer reached net income of $48.2 million compared to a net loss of $147.5 million in Q4 2021 despite sales falling slightly to $2.23 billion from $2.25 billion in the previous year. The retailer also reduced its inventory to $682.9 million , down significantly from the $915 million in hand at the close of Q4 2022.

Shipping 248

Shipping Customer Experience Shopping ATS 248

Inside Retail

MARCH 22, 2023

Leading retailers Nike and Puma have committed to ending the use of kangaroo skin in the production of their shoes, following a campaign by the Center for a Humane Economy. Nike will replace kangaroo leather with a synthetic material, after the practice generated backlash from consumer and animal rights groups A spokesperson for Nike told Inside Retail that the organisation had divested from its only kangaroo leather supplier in 2021, and will stop making any product with the material in 2023.

Fashion 240

Fashion Consumer Planning Marketing 240

Retail TouchPoints

MARCH 22, 2023

Amazon has expanded its reach in the payments arena with the the launch of Express Payout for Amazon Pay merchants and the reported expansion of its cashierless checkout to 200 stores. According to Reuters , the retailer is continuing to expand its cashierless tech through partnerships including a new deal with Panera Bread , which will deploy the technology in 10 to 20 locations over the coming months.

Merchant Services 222

Merchant Services Checkout Location Accounting 222

Inside Retail

MARCH 22, 2023

In the past three years, retail workers have been at the forefront of our challenging times. Many have worked through the waves of Covid as essential workers before having to deal with the challenges of lack of staffing and supply change demands. Now, with a recession and job cuts looming, they are under pressure once again. While the retail sector is not alone – in the past three years, more than 91 per cent of employers in Australia have experienced staff shortages – retailers have felt the pa

Returns 130

Returns Management Consumer ATS 130

Retail TouchPoints

MARCH 22, 2023

Petco has teamed up with Freshpet to offer subscription delivery of fresh dog food as consumer interest in direct-to-doorstep pet meal plans increases. Source: Petco The fresh and frozen pet food category is expected to grow 3X to 4X in the next four years, reaching up to $6 billion , according to Nielson IQ. Available exclusively on Petco.com, Freshpet Custom Meals are crafted by veterinary nutritionists using natural chicken, beef, salmon or eggs, real fruits and vegetables and never any powde

Planning 211

Planning Consumer ATS Fulfillment 211

Inside Retail

MARCH 22, 2023

Australia Post is set to unveil a changing room concept in an NSW town to provide somewhere for customers to try on their online purchases before deciding to keep items or return them. The new concept will be installed as part of the Community Hub@Post initiative at the Australia Post office in Orange, NSW in July. The post office will also allocate space to local retailers to “showcase” their products, thus potentially balancing the needs of online retailers and local brick-and-mortar rivals.

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Returns ATS 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

MARCH 22, 2023

The U.S. Food and Drug Administration says that cultivated chicken, AKA lab-grown chicken, made by Good Meat Inc. is safe to eat. “We have no questions at this time regarding Good Meat’s conclusion that foods comprised of or containing cultured chicken cell material…are as safe as comparable foods produced by other methods,” the FDA said in a letter to the company.

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Planning Consumer ATS 130

Inside Retail

MARCH 22, 2023

Richard Facioni, founder and CEO of Acta Capital, which counts Alquemie Group in its portfolio, isn’t alone in thinking the economy is facing a fair bit of uncertainty in 2023. Alquemie Group is the holding company for Lego Certified Stores, SurfStitch and more – including long-standing youth-focused clothing retailer General Pants. “We’re going to see a slowing of the economy and while I believe we’ll avoid a hard landing, everyone’s concerned about what that means,” Facioni said.

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Wholesale Accessories Apparel Fulfillment 130

Retail Wire

MARCH 22, 2023

Two Panera Bread restaurants in St. Louis are testing Amazon One, the palm-scanning technology designed to give customers access to their loyalty program perks and enable payments. “We think the payment plus loyalty identification is the secret sauce that can unlock a really personalized, warm and efficient experience for our guests,” said George Hanson, chief digital officer at Panera.

ATS 130

ATS 130

Inside Retail

MARCH 22, 2023

Last week, Country Road managing director Elle Roseby shared how the retailer is redefining what it means to be a good business as part of our 2023 series of Masterclasses. Here, we highlight some of the major turning points in that journey, as well as Roseby’s top piece of advice for other businesses looking to become more purpose-driven. You can watch her Masterclass sponsored by Adobe here. 1.

Fashion 130

Fashion Planning Management ATS 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

MARCH 22, 2023

Jack Daniels wants the Supreme Court to stop VIP Products from making and marketing a dog toy that parodies the whisky company’s label. The Bad Spaniels toy is designed to look like a Jack Daniels bottle but with different wording. The whisky maker’s court brief reads, “Jack Daniel’s loves dogs and appreciates a good joke as much as anyone.

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Marketing 130

Retail Dive

MARCH 22, 2023

Emerging brands are quickly moving into retailers’ stores, but selling direct-to-consumer still offers data and consumer feedback that can’t be found on shelves.

Wholesale 110

Wholesale Consumer 110

Retail Wire

MARCH 22, 2023

The labor union representing Amazon workers at a warehouse in Staten Island has so far failed to get the company to negotiate a labor contract for its members. The Amazon Labor Union has also been dealt setbacks trying to organize other warehouses in the year after Staten Island became the first to form a union.

ATS 130

ATS 130

Retail Times

MARCH 22, 2023

Emotions run high among UK shoppers, new research has revealed. ‘Comfort’ (34%), ‘curiosity’ (28%) and ‘nostalgia’ (19%) are among the top feelings consumers experience when buying a new product, according to a revealing new survey of 8,000 consumers.

Consumer 104

Consumer 104

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

MARCH 22, 2023

Google’s Bard artificial intelligence chatbot is now available in the U.S. and UK. “We’ve learned a lot so far by testing Bard, and the next critical step in improving it is to get feedback from more people,” Google said in a company blog.

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Retail Dive

MARCH 22, 2023

The move could mean that the upscale Macy’s-owned department store is stepping up its game against rival Nordstrom, observers say.

Department Stores 119

Department Stores 119

Retail Wire

MARCH 22, 2023

GameStop posted a net profit of $48.2 million in the fourth quarter as the company slashed expenses. “We’re aggressively focused on year-over-year profitability improvement while still pursuing pragmatic long-term growth,” CEO Matt Furlong said. “We’re taking a number of steps in fiscal year 2023 to improve our efficiency and support these overarching goals.

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Net Profit 100

Retail Dive

MARCH 22, 2023

Retail faces continuing challenges with logistics, labor and supplier cost inflation, which is squeezing margins, as consumers pull back.

Consumer 112

Consumer 112

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Retail Wire

MARCH 22, 2023

Petco now offers a refrigerated meal subscription program with ingredients based on a dog’s age, activity level, breed and other factors. The program, in partnership with Freshpet, is available in 15 states with plans for a national rollout later this year. Subscription plans start at $3 per day.

Planning 100

Planning ATS 100

Retail Dive

MARCH 22, 2023

The retailer is leaning into its health and wellness offerings, introducing a pet food subscription service in partnership with Freshpet.

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Retail Wire

MARCH 22, 2023

Google has suspended the Pinduoduo shopping app after finding that versions outside its Play Store contained malware.“Google Play Protect enforcement has been set to block installation attempts of these identified malicious apps. Users that have malicious versions of the app downloaded to their devices are warned and prompted to uninstall the app,” a Google spokesperson said.

Shopping 100

Shopping 100

Retail Dive

MARCH 22, 2023

The fashion brand has been steadily expanding its direct-to-consumer footprint globally, and only business in its home country will be impacted by the proceedings.

Fashion 99

Fashion Consumer 99

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Mulesoft

MARCH 22, 2023

Each year, we recognize our top performing partners with our MuleSoft Partner of the Year Awards. Congratulations to the winners of the 2023 MuleSoft Partner of the Year Awards! The post Announcing the MuleSoft 2023 Partner of the Year Awards Winners first appeared on MuleSoft Blog.

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Retail Dive

MARCH 22, 2023

Much of the retailer’s recent revenue surge has been driven by markdowns, analysts said, and inventory is still up 16% year over year.

Markdowns 107

Markdowns 107

Mulesoft

MARCH 22, 2023

We explore the concept of composable APIs and how they enable businesses to prioritize agility, respond to shifting market demands, and seamlessly integrate with other systems and platforms. The post The New Lego Bricks on the Block: Composable APIs first appeared on MuleSoft Blog.

Marketing 70

Marketing 70

Retail Dive

MARCH 22, 2023

CEO Matt Furlong said the company will continue cost cutting and cost containment to help sustain profitability.

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Planning