Fri.Oct 15, 2021

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As Consumer Demand for Inclusion Rises, Retailers Must Tackle Legacy Issues and Attitudes

Retail TouchPoints

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. More and more, that means rethinking product development and expanding their sizing and assortment planning to represent a wider range of sizes and body shapes. Now, experts believe the call for inclusivity is both getting louder and expanding to include gender identity as well.

Consumer 290
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Supply constraints not having major impact yet on retail sales

Retail Wire

Retail sales rose 0.7 percent in September, according to the Commerce Department, and August was revised upward from 0.7 percent to 0.9 percent. Economists had expected retail sales to fall 0.2 percent in September. “While visits to restaurants and retail locations have yet to break out of their late summer plateau, high-frequency card transaction data suggests spending remains solid,” said Sam Bullard, a senior economist at Wells Fargo.

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Coveo Acquires AI-Powered Personalization Provider to Expand Relevance Platform

Retail TouchPoints

Coveo , a relevance platform that works to enhance digital experiences with AI-powered search, recommendations and personalization, has acquired Qubit , a provider of AI-powered personalization technology for merchandising teams. The deal is expected to accelerate Coveo’s geographic expansion into the UK and European markets. Coveo and Qubit’s combined ecommerce experience will help the companies develop solutions that enable retailers to keep up with evolving consumer expectations regarding rel

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Aggregators to buy up more third-party sellers on Amazon

Retail Wire

More than 1,000 third-party sellers on Amazon.com’s marketplace will be acquired by aggregators over the next year, according to a forecast by Fortunet. “Most aggregators didn’t exist before 2020, and further, they only raised capital over the past 12 months. That capital is only getting deployed now. There will be more acquisitions next year compared to 2021, Juozas Kaziuk?

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Dr. Martens Hits the Stage with Immersive Experience Pop-Up at Nordstrom NYC

Retail TouchPoints

Nordstrom NYC has opened a Dr. Martens pop-up inspired by new music, complete with trusses, stage lighting and graffiti. The exclusive experience, part of the revolving Center Stage platform at the Nordstrom NYC flagship in midtown Manhattan, runs through Nov. 7, 2021 and features two exclusive styles and three limited edition styles of Dr. Martens footwear.

ATS 245
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Eyes on Amazon as Etsy and eBay support bill to deter counterfeit and stolen goods online

Retail Wire

Etsy and eBay were among a group of online platforms that opposed legislation considered earlier this year by the U.S. Senate with the intent of curtailing the sale of counterfeit and stolen goods. Similar legislation being considered in the House has gained the support of these companies as it addresses concerns about seller privacy. Amazon.com, which also opposed the Senate version, has not publicly weighed in on the pending legislation in the House.

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Ransomware Taxonomy: Four Scenarios Companies Should Safeguard Against

Cisco Retail

While October is designated as Cybersecurity Awareness Month, focusing on keeping your company and customers safe should be a constant priority, especially with the growing number and sophistication of ransomware attacks worldwide. As companies interact more digitally with customers and end-users, their attack surface increases, presenting more opportunities for would-be attackers.

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Is Best Buy undermining its storybook turnaround?

Retail Dive

Layoffs and flexing in stores have taken a toll, current and former employees told Retail Dive. As one said, "You can't have good customer service when you barely have any customer service reps.

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See How This Software Dev Team Builds a Great User Experience

Cisco Retail

There is a traditional saying in Spanish: “Todo entra por los ojos.” The literal translation is something like everything enters through the eyes. A better explanation is that smell, sight, taste, touch, and hearing are fundamental to how human beings experience life. The information provided by each sense is interpreted in our brains, used to perceive the environment, and interact with other people.

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Plant-based alt meat brands need to be more eco-transparent

Retail Wire

Plant-based alternatives claim to be more eco-friendly than farmers and ranchers raising livestock. Whether this is accurate or not is hard to judge, say some environmentalists, as the companies behind these products have been less than forthcoming on their environmental impact.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Cisco Secure Firewall Garners a ‘Hat-Trick’

Cisco Retail

In case you’re not a sports fan, a hat-trick is a term for three goals by a player in one game. Interestingly, the phrase comes from cricket, and was first used when a bowler took three wickets from three consecutive balls. The team would present a bowler with a hat to celebrate the achievement. Along similar lines, Cisco Secure Firewall celebrates three scores in 2021: Cisco was the only vendor recognized by Frost & Sullivan with the Best Practices Market Leadership Award for excellence in

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UNFI makes deal for DoorDash to deliver for indie grocers

Retail Wire

United Natural Foods Inc. (UNFI) has announced an agreement with DoorDash “to bring on-demand grocery delivery solutions to independent retailers nationwide.” The deal is intended to help independent grocers compete for customers who choose to shop for groceries online. “We know demand for this functionality continues to be very strong, and to remain competitive retailers need solutions that offer simple installation and avoid extra labor costs,” said UNFI.

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Country Choice unveils Scottish-themed food-to-go range

Talking Retail

Food-to-go brand Country Choice has launched a traditional Scottish range, with foods from leading Scottish suppliers. The range includes breakfast items, hot food and sweet treat options from suppliers including McGhees Bakery, Dessert Depot, Malcolm Allan, Brown Brothers, Mrs Tilly’s, and Hall’s of Scotland. The breakfast offering includes a Black Pudding and Potato Scone Roll, This story continues at Country Choice unveils Scottish-themed food-to-go range.

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Walgreens CEO sees healthcare as ‘new growth engine’

Retail Wire

Walgreens Health is a new division of Walgreens Boots Alliance that will focus on delivering medical care and testing. CEO Roz Brewer said the new focus will “transform us away from retail and just dispensing pharmaceuticals. It will be about the lives that we manage, and the lives that we touch and the lives that we can wrap physician and clinicians around in our buildings, both physically and digitally.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Laila gears up for winter celebrations

Talking Retail

Rice brand Laila is rolling out a Laila Celebration range aimed at key festivals, including Diwali and Eid. The range includes a Laila Celebration Bhel Puri Kit (500g; £3.15), a Laila Celebration Pan Puri Kit (280g; £3.20), Laila Celebration Royal Choco Biscuits (102g; £1.10), Laila Celebration Cookies (400g; £2.55), a Laila Celebration Dry Fruits & This story continues at Laila gears up for winter celebrations.

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PHOTOS: Retail Design Pros Converge on Denver for IRDC 2021

VMS

The post PHOTOS: Retail Design Pros Converge on Denver for IRDC 2021 appeared first on Visual Merchandising and Store Design.

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Walmart tests text-to-shop tool

Retail Dive

The pilot comes about two years after the mass merchant discontinued Jet Black, a shop-by-text service geared toward higher-income New Yorkers.

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UNFI Partners with DoorDash on Delivery

VMS

United Natural Foods (UNFI) has entered into a reseller agreement with delivery service DoorDash to bring last-mile delivery solutions to independent grocers, according to a press release. “Our relationship with DoorDash will make it easier for independent retailers to offer online grocery ordering and delivery. We know demand for this functionality continues to be very strong, and to remain competitive retailers need solutions that offer simple installation and avoid extra labor costs,” said Ma

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Retail growth to cool after 2021's burst of demand: Moody's

Retail Dive

Supply chain costs and a more normal sales environment will likely slow the pace of sales and profit growth, analysts with the ratings agency said.

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Vuori to Double Down on Physical Stores

VMS

Activewear brand Vuori (Encinitas, Calif.) has received a $400 million investment from SoftBank Vision Fund 2, increasing the upstart brand’s valuation to $4 billion, reports Business Wire. The funding will be used to open more than 100 new stores in the U.S. as well as undertake omnichannel expansion efforts globally. “SoftBank has a long track record of identifying market-leading companies and supporting entrepreneurs with bold visions,” said Joe Kudla, Founder and CEO of Vuori.

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Entireworld to shut down

Retail Dive

The DTC apparel company offered the right product at the right time. But, an acquisition deal falling through led to the closure of the brand.

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A Global Wakeup Call to Social Media Influencers and Global Small Businesses

LS Retail

©iStock/bigtunaonline Is it time to diversify away from Facebook products and any legacy social media app where you’re making money on content, or using it as a shingle to your business? Last week’s Facebook blackout serves as yet another reminder. It doesn’t matter where you are. These things go down, if you’re reliant on them for revenue, it’s a day off without pay.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Best Buy starts Black Friday deals early amid supply chain woes

Retail Dive

The retailer is offering deals to encourage consumers to shop early as widespread supply chain constraints loom over the season.

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IGD to develop new environmental labelling framework

Talking Retail

The Institute of Grocery Distribution (IGD) has announced a major effort to develop an environmental labelling scheme. The aim is to provide consistent and transparent information for customers, so they can make informed choices when they shop. Susan Barratt, the IGD’s chief executive, said: “With the support of a steering group of senior industry representatives, This story continues at IGD to develop new environmental labelling framework.

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Under Armour names first chief consumer officer as marketing chief plans exit

Retail Dive

The new position will take over the functions of the CMO, overseeing global marketing, e-commerce and retail.

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Guest Post: 7 Benefits of Ticket Management System

Hyken

Maulik Shah is the founder of DeskXpand , A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience. He shares 7 benefits that the support ticket system can provide for your business. Want to support your help support team by simplifying the ticket process for them? Then installing a ticket management system is the best help you can offer because it helps your employees to track the progress, achievements, and even priori

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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The Weekly Closeout: Activist reportedly takes stake in Macy's, urges Saks-like e-commerce split

Retail Dive

Also, Target teamed up with Lego for a collection inspired by its famous bricks and Allbirds launched a new product ahead of its IPO.

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Barclays finds 64% of young Brits are more likely to buy from brands with a social goal since the pandemic began

A1 Retail

59 per cent of Brits aged 18 – 34 prefer to buy from brands that market how they’re reducing their environmental impact 1. This age group will pay an average of 12 per cent more for a product sold in a social enterprise, more than any other demographic. According to an industry report, social enterprises are now estimated to be worth £60 billion to the economy, with a record breaking 12,000 social enterprises founded last year.

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Asda opens first upmarket Extra Special convenience store format

Talking Retail

Asda has opened a premium Extra Special convenience store on a forecourt belonging to its new sister company EG Group, allowing motorists to shop the supermarket’s deluxe product range in a convenient roadside location. The store, located on EG Group’s Oxford Road forecourt in Beaconsfield, Buckinghamshire, stocks 2,500 products, including a large selection of Asda’s.

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Rushmere Shopping Centre adds four new retailers ahead of Christmas

A1 Retail

Rushmere Shopping Centre has signed up four new retail outlets just in time for the busy Christmas season. Home-grown make-up brand BPerfect leads the line-up, taking up a prominent unit as part of its continued expansion across Northern Ireland. A further three gift-friendly retail outlets – Sense Aroma , Calendar Club , and Customised Gifts – have also signed up for the run-up to Christmas, taking prominent positions in Rushmere’s main shopping mall, bringing even greater shopping choice for t

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.