Fri.Jul 16, 2021

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Future of Services: Micro-Factory and Retail in One

Retail TouchPoints

The service industry is on the cusp of trying to redefine itself in the new age of retail. As consumer habits and expectations continue to change toward cleaner, safer, accurate and hyper-personalized experiences — during and after the pandemic — retail is struggling to fulfill such on-demand productization and experiences safely and efficiently. Today, retail is the consumer-facing layer of complex material, manufacturing, production, packaging and logistics infrastructure.

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Sydney tightens lockdown as Australia’s COVID-19 cases rise

Inside Retail

The Australian city of Sydney on Saturday ordered a shutdown of building sites, banned non-essential retail and threatened fines for employers who make staff come into the office as new COVID-19 cases kept rising three weeks into a citywide lockdown. Authorities in New South Wales state, of which Sydney is the capital, also banned hundreds of thousands of people in the city’s western suburbs – the worst affected area – from leaving their immediate neighbourhoods for work, as th

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NBA and Fanatics open first NBA store in the UK

Retail Focus

The National Basketball Association (NBA) and Fanatics, today announced the opening of the first NBA Store in the UK, located at 14-16 Foubert’s Place in London’s well-known pedestrian shopping area Carnaby, Soho. Opening today, the new store features an extensive range of official NBA and WNBA merchandise and memorabilia, including exclusive NBA products, apparel, jerseys, headwear, sporting goods, toys and collectables from major brands such as Mitchell & Ness, New Era, Nike and Wilson.

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1822 Denim Quadruples Conversions with AI Fit Technology

Retail TouchPoints

In order to maximize revenue opportunities online, many apparel and footwear brands are attempting to close the “fit gap.” This refers to the uncertainty many consumers feel shopping for fashion items as they try to determine which size is best for them. Depending on the brand, materials and how items are cut, they can either be true to size or require consumers to size up or down.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Walmart is testing a completely self-checkout store

Retail Wire

A Walmart Supercenter in Plano, TX, is the site of a pilot program with all the registers at the store being self-checkout. Store associates are positioned near the checkouts to help customers having any problems checking out their purchases. Kroger is also testing a self-checkout concept at one of its stores in Dallas.

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The Future of CX for retailers: Improving CX across the entire customer journey

Cisco Retail

Earlier this year, Cisco completed its acquisition of imi mobile, adding an enterprise-grade CPaaS platform to Cisco’s industry-leading collaboration and contact center solution portfolio. Our guest blogger this week is Dave Jennings, VP Strategic Solutions at imi mobile. With consumer behavior constantly evolving, customers want their interactions with businesses to be more seamless than ever.

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Nestlé Cereals launches Paralympics on-pack competition

Talking Retail

Nestlé Cereals is set to launch an on-pack competition as part of its partnership with the British Paralympics team. The competition will kick-off on 23 July and run until 15 September across packs of Shreddies, Cheerios, Nesquik, Shredded Wheat and Go Free, as well as the Nestlé Cereals website. There will be 550 prizes in. This story continues at Nestlé Cereals launches Paralympics on-pack competition.

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Young customers push Burberry sales to pre-pandemic levels

Retail Wire

Burberry, which operates 454 stores, reports that sales in the last quarter were up 86 percent over 2020 and one percent from 2019, as younger consumers purchased the luxury retailers clothing and accessories. “We saw strong growth across our strategic categories, in particular, leather goods and outerwear, and exited markdowns in digital and mainline stores,” said CEO Marco Gobbetti.

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Guest Post: How To Keep Your Customers Attention With Great In-Store Experience

Hyken

This week we feature an article by Daniel Bishop, the assistant editor and marketing consultant for ReallySimpleSystems. He writes about creating a better experience for customers when they come into a store. We all know that the retail landscape changed massively in 2020. However, the truth is that the Covid-19 pandemic probably only accelerated what was happening already.

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Retail sales rose in June

Retail Wire

U.S. retail sales rose by 0.6% in June as consumers left their homes to shop in stores. “ (Retail) sectors that were buoyed by the pandemic are slowing down a little bit, but not to a degree that I’d be concerned about,” said Felipe Chacon, an economist at Square. “Household finances have been bolstered by a few rounds of stimulus spending, so it bodes pretty well,” for retailers going forward.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Wilson opens first store amid DTC expansion

Retail Dive

The sporting goods manufacturer launched a sportswear apparel line through its e-commerce site in May, which will now also be sold in its stores.

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C&S Wholesale Grocers to acquire Piggly Wiggly Midwest

Retail Wire

C&S Wholesale Grocers has entered into an agreement to acquire Piggly Wiggly Midwest. “The sale of Piggly Wiggly Midwest to C&S is a natural next step for this historic brand,” said Paul Butera Sr., president of Piggly Wiggly Midwest and founder of Butera Market. “Piggly Wiggly is more than a supermarket, it is a family of franchise operators, employees and loyal … customers, too.

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KP Snacks promotes active lifestyles with cricket partnership

Talking Retail

KP Snacks is once again partnering with cricket competition The Hundred (21 July – 21 August) in a move designed to “champion healthier lifestyles and inspire people to get more active through cricket, while driving sales of its core range”. The partnership will see KP Snacks’ Popchips, Butterkist, Pom-Bear, Tyrrells, KP Nuts, Hula Hoops, McCoy’s. This story continues at KP Snacks promotes active lifestyles with cricket partnership.

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Craft retailers seek to build on pandemic gains

Retail Wire

Craft retailers saw a bump in sales, primarily online, as Americans stayed home as a result of the novel coronavirus pandemic. Now that people are leaving their homes, the challenge for these retailers is to attract crafters to stores and build on relationships begun online.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Best of Both Worlds with Cisco Black Belt Academy

Cisco Retail

As customers race to the cloud, Cisco partners are leading the way, each bringing their unique services and capabilities to solve new challenges. But this new focus on cloud requires a new skillset for IT professionals. Partner sellers and architects who are traditionally focused on networks and infrastructure must now learn how to operate in a cloud model.

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Impossible Foods wants to make meat processing obsolete in 15 years

Retail Wire

Pat Brown, founder of Impossible Foods, expects his company to eliminate the need for animal agriculture within 15 years. He thinks this is a realistic goal as the company’s alt-meat products stack up better against animal protein in taste and cost. “When I founded the company, my premise was we can’t rely on the political landscape changing, so irrespective of how you feel about climate change, animal welfare and the public health impact of animals in the food system, we wanted to make pr

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Record Low NYC Rents Spur Restaurant Resurgence

VMS

Food and beverage (F&B) tenants, many hit hard by shutdowns during the pandemic, have been among the most active businesses signing retail leases in New York City during the second quarter, reports CNBC. Dataessential, which tracks F&B sector activity, found that of a total of about 779,000 restaurants in the U.S., a full 80,000 have closed permanently since March 2020.

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Nordstrom needs big results from its annual Anniversary Sale

Retail Wire

Nordstrom has kicked off its annual Anniversary Sale with pressure on the chain to produce big results following a tough year courtesy of the novel coronavirus pandemic. The retailer has forecast sales growth of 25 percent this year, which would still leave it short of what it did in 2019 pre-pandemic.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Fabletics Looks to Initial Public Offering

VMS

Athleisure brand Fabletics (El Segundo, Calif.) is reportedly working with Morgan Stanley, Goldman Sachs and Bank of America to raise $500 million in an initial public offering, reports WWD. The offering would value the brand at more than $5 billion. Founded in 2013 by Kate Hudson, Adam Goldenberg and Don Ressler, Fabletics managed to weather the pandemic by leveraging broader interest by consumers in exercising more regularly.

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Facebook to invest $1B in creators in bid to bolster Reels, livestreaming offerings

Retail Dive

Beefing up creator perks comes as the company faces increasingly stiff competition from TikTok and significant changes to user tracking.

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Roadchef chooses EDGEPoS for its Spar stores

Retail Times

Roadchef, one of the country’s leading motorway service area providers, has chosen EDGEPoS from Henderson Technology for nine of its Spar store sites.

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Burlington poaches Ross exec to fill COO role

Retail Dive

Travis Marquette is set to become the third C-suite executive from the off-pricer's rival as it eyes post-pandemic growth.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Test negative and you can stay at work even if you have been pinged, said ACS

Talking Retail

Frustration and confusion among retailers over what to do when staff are told to self-isolate has led to new guidelines from the Association of Convenience Retailers (ACS). The advice, issued today, includes the suggestion that stores observe a clear distinction between staff advised to isolate by the NHS app and those told to self-isolate by. This story continues at Test negative and you can stay at work even if you have been pinged, said ACS.

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Digital brand platform Foundry raises $100M

Retail Dive

The company joins other platforms aiming to enhance and expand digitally native brands.

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Entries now open for Surface Design Awards 2022

A1 Retail

New Award for Architectural Photography announced for next year. Entries are now open for the prestigious Surface Design Awards which celebrate the most impressive and sustainable use of surface materials in, and on, architectural projects from around the world. The last edition attracted 107 entries spanning 15 different countries including India, Egypt, Italy, China, San Marino, Oman, and the USA.

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Burberry sales return to pre-pandemic levels despite rich tourists staying away

365 Retail

Sales at high-end fashion brand Burberry have returned to pre-pandemic levels despite some restrictions for Covid-19 still remaining in place, the company revealed. Bosses said the boost has come from them selling more products at full price, relying less on discounts, and seeing rich Asian and American shoppers spending in local stores rather than travelling to Europe to buy the latest trench coat.

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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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KM Realty Acquires Newly Constructed Shopping Center in San Antonio

Shopping Center

San Antonio, Texas — KM Realty Investment Trust Inc. has acquired City Base Commons, a 7.5-acre shopping center comprised of five buildings with two pad sites south of downtown San Antonio. GFR Development sold the property, which is located on… The post KM Realty Acquires Newly Constructed Shopping Center in San Antonio appeared first on Shopping Center Business.

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Proposal to allow under 18s to sell lottery tickets welcomed by business leaders

Talking Retail

A government proposal to allow shop staff under 18 to sell lottery tickets even though you have to be 18 to buy them has been welcomed by the Association of Convenience Stores (ACS). The problem with under-age staff selling the tickets arose because new regulations have put up the age at which you can buy. This story continues at Proposal to allow under 18s to sell lottery tickets welcomed by business leaders.

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Supermarkets encourage customers to wear masks in shops after July 19

365 Retail

Tesco, Asda, Lidl, Morrisons and Waitrose have become the latest retailers to say they will encourage customers and shop workers to continue wearing masks in their supermarkets from July 19. On Wednesday evening, fellow supermarket chain Sainsbury’s said it will encourage all customers to wear a face covering if they can after “freedom day”. It comes after the Government published guidance for businesses which said it “expects and recommends” masks to be worn by workers and customers in crowded,

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New ‘Love My Human Townhouse’ concept launches on the King’s Road

A1 Retail

Sloane Stanley has announced the official launch of a one-of-a-kind concept from luxury pet lifestyle brand and grooming parlour, Love My Human. Branded as ‘Love My Human Townhouse’, the debut site spans 1,810 sq ft at 330 King’s Road and encompasses three storeys of indulgent dog services and experiences. Located just a stone’s throw away from Love My Human’s flagship retail store and grooming parlour at 308 King’s Road, the Townhouse concept offers pets and owners alike the ultimate in canine

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.