Inside Retail

APRIL 22, 2021

The e-commerce industry is growing at a rapid rate, and it’s impacting brands and retailers in numerous ways. On the one hand, the accelerated state of e-commerce means there are countless opportunities for the prepared seller. At the same time, it can be incredibly challenging to keep up with trends that change almost daily. Now more than ever, it’s critical to understand the latest consumer expectations — and be ready to adapt.

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Retail TouchPoints

APRIL 22, 2021

Dollar General is planning to hire 20,000 new employees in spring 2021 as it begins the process of opening 1,050 new stores , remodeling 1,750 existing locations and relocating 100 stores by the end of the year. To help onboard and guide both new and current employees, the retailer has entered an employee training partnership with Axonify. Dollar General will utilize the Axonify training platform and content marketplace to enable continuous, personalized business learning and development to its

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Inside Retail

APRIL 22, 2021

Property company Charter Hall Group has begun the construction of the $1.5 billion 555 Collins Street precinct which will house online retailing giant Amazon’s new headquarters in Melbourne. Stage 1 of construction, scheduled for completion by early 2023, is worth $750 million and comprises a 48,000sqm premium office tower. A second office tower of 32,000sqm will include premium food and beverage retailers as well as a health and wellbeing hub.

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Retail TouchPoints

APRIL 22, 2021

Global fast-fashion e-retailer SHEIN will be hosting its second-annual virtual music festival, “SHEIN Together Fest” on May 2, 2021, celebrating its Light-a-Wish campaign with a $300,000 donation to three charities chosen by its community. Streamed via SHEIN’s free app , the online event aims to “bring people together in celebration of love, music and fashion,” the company said in a release.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

APRIL 22, 2021

The pandemic prompted every business to think differently, and even global toy chain Toys R Us realised it needed to pay more attention to its customer. “We learned that we didn’t know enough about our business. We learned that businesses can very quickly get siloed,” Cherian said. “But it helped us come up with all the exciting things we came up with last year,” Rohan Cherian, Toys R Us Canada AVP of E-commerce & Consumer Technology said at the 2021 Signifyd FLOW Summit.

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Retail TouchPoints

APRIL 22, 2021

It will come as no surprise that when looking at the top players in U.S. ecommerce, Amazon leads the pack. What might be surprising is exactly how much of a lead the digital behemoth has. Amazon is expected to make a staggering $367 billion in ecommerce sales in 2021, more than five times that of its next closest competitor, Walmart , which is projected to bring in a still respectable $64.62 billion , according to new research from eMarketer.

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Retail TouchPoints

APRIL 22, 2021

Sensormatic Solutions has extended its partnership with MTI to offer additional loss prevention and liability offerings for high-value electronics, including smartphones, tablets and cameras. The solutions are designed to safeguard these devices while still letting customers interact freely with them. MTI products are designed for simple installation and usage right out of the box, with modular designs to reduce repair and maintenance.

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Inside Retail

APRIL 22, 2021

E-commerce, streaming, artificial intelligence, contactless grocery – Amazon has done it all. But the tech giant’s latest move might be the most surprising yet: hairdressing. Amazon is soon to open a new hair salon in London that’s quite different from any other. The Amazon Salon, located on Brushfield Street in London’s East End, will offer a full range of hair styling services by independent salon Neville Hair & Beauty and will range an extensive selection of professional hair care p

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Retail TouchPoints

APRIL 22, 2021

Facebook and Instagram are adding new In-Stream video capabilities to help retailers maximize the impact of their video ad experiences. New options include topic targeting within Facebook In-Stream video, Instagram Reels Ads for mobile devices and custom Sticker Ads in Facebook Stories. More than 2 billion people watch Facebook In-Stream eligible videos every month, and 70% of In-Stream standalone video ad views are completed, according to Facebook data.

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Inside Retail

APRIL 22, 2021

Australian womenswear label Witchery has today unveiled its refurbished Bondi Junction Westfield store in Sydney, combining omnichannel services with an elevated store design and a new earthy, feminine colour palette. The new store features two service hubs, including a main counter with a focus on click-and-collect, online returns and transactions, and a concierge and styling zone located near the fitting rooms.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail TouchPoints

APRIL 22, 2021

If you work in online retail, you’re likely aware of an inconvenient paradox: App users are more valuable than non-app customers. Forcing app downloads when a user is trying to complete a transaction kills the conversion rates of those transactions. It’s like explaining nap time to a three-year-old: Everybody knows that nap will make everyone’s life easier — including the toddler — and yet, here we are, no nap at 4 p.m. on a Sunday in the midst of a stage five meltdown….

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Inside Retail

APRIL 22, 2021

Apparel firm Accent Group has entered into an agreement to buy up the Glue Store and Next Athleisure businesses for $13 million. The deal will see Accent Group take control of Glue Store’s retail business, and the wholesale and distribution business of Next Athleisure – which owns brands such as Nude Lucy, Beyond Her, Lulu & Rose, Article One, and distributes Superga, Ellesse, Le Coq Sportif, Kappa, K-Way, Sebago and Napapijri.

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Retail TouchPoints

APRIL 22, 2021

After joining the e.l.f. Beauty family of brands in early 2020, W3LL People underwent a “brand recharge.” Digging into the brand’s heritage and unique “superpowers,” VP Ellie Off and the W3LL People team developed a new strategy that revolved around differentiation and meaningful connections. During this episode of Experience Insiders, we’ll explore W3LL People’s position at the intersection of the clean beauty movement and the social media revolution.

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Inside Retail

APRIL 22, 2021

US department store chain Target is testing a new fulfilment method that promises to speed up the delivery of online orders by using its own delivery drivers from Shipt, a same-day delivery platform the retailer acquired for US$550 million in 2017. Building on its existing ship-from-store capabilities, the new process will see Target store teams pack up online orders placed in their area, then trailers bring the orders from stores and to a nearby sortation centre.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Focus

APRIL 22, 2021

Sloane Stanley has today announced the launch of technology-led sleep smart brand, Sleep.8 at 366-368 King’s Road, marking the brand’s debut central London location. . Sleep.8 Chelsea’s 1336 sq. ft store provides bespoke solutions to customers for sleep-related challenges to facilitate the best night’s rest possible, from high-tech beds, bed-ware, mattresses and furniture, to temperature-controlled pillows and dream-enhancing sleep aids.

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Inside Retail

APRIL 22, 2021

What’s your superpower? What is your unique leadership ID – that ‘thing’ that has been with you throughout your whole life and that shows up again and again to help give you that edge? As a child, I had a recurring dream that I could fly. We lived in a two-storey brick house and I would fly out my bedroom door, down the stairwell and into the lounge room.

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Retail TouchPoints

APRIL 22, 2021

Following a tumultuous couple of years at DTC travel brand Away , fraught with turmoil in top leadership and compounded by the COVID pandemic, the company’s Co-founder Jen Rubio has officially been named as CEO. Rubio moved into the position on an interim basis in February 2021 after Stuart Haselden stepped down to pursue another opportunity. Following an executive search, the company’s Board of Directors landed on Rubio, citing her “strong leadership amid industry turmoil, the advantages of mai

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Inside Retail

APRIL 22, 2021

In late 2019, Nike was awarded a patent for a non-fungible token (NFT) based footwear technology linking virtual and physical items. The tokenised shoe identifier called The CryptoKick (not yet released) will link a virtual shoe to a record on the blockchain built around Ethereum’s ERC721 token standard. It seems that at the time, either Nike employed an innovation psychic or they were confident that embracing new technologies now would change the game and boost the brand experience and product

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

APRIL 22, 2021

Global grocery sales grew 10 percent in 2020 as consumers spent more time in their homes due to the novel coronavirus pandemic. Beverage sales, dairy and food products recorded the biggest increases over the course of the year, with three-quarters of categories posting gains, according to Kantar’s FMCG Omnichannel report.

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Inside Retail

APRIL 22, 2021

ARA announces appointment for newly created role. Australia’s retail body the Australian Retailers Association (ARA) has appointed retail sustainability specialist Jason Robertson to the newly created role of director for sustainability and impact. ARA CEO Paul Zahra said sustainability is one of the greatest challenges facing the retail sector and broader community, and Robertson will help strengthen ARA’s focus in this key policy area.

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Retail Wire

APRIL 22, 2021

Americans continue to turn to department stores like Macy’s and Nordstrom when they need to buy non-athletic shoes. The percentage of Americans buying shoes in-store (33 percent) or online (37 percent) were significantly higher in departments stores than consumers’ second choice of specialty footwear outlets (20 percent for store and online), according to a new survey by Alix Partners.

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Inside Retail

APRIL 22, 2021

The Australian Consumer and Competition Commission has given the greenlight to extend the Casual Mall Licensing Code of Practice for another 10 years, which governs how pop-up stores are able to be implemented. The Shopping Centre Council of Australia and the National Retail Association both welcomed the decision, which is the longest extension given to the code since it was created in 2007.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Cisco Retail

APRIL 22, 2021

Celebrating International Girls in ICT (Information and Communications Technology) Day has never been more important. Recent data reveals a startling economic disparity caused by the pandemic – women losing jobs at almost twice the rate of men, leaving 47 million more women and girls around the world below the poverty line. This makes exposing women and girls to the wide range of career opportunities available in IT – the world’s fastest-growing job sector – critical to helping improve the qu

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Inside Retail

APRIL 22, 2021

If you want to be a good manager, you should always begin with the end in mind and think of the customer at the centre, according to Rohan Cherian, Toys R Us Canada’s associate vice president of e-commerce and consumer technology. Speaking at the Signifyd FLOW Summit this week, Cherian said that having a seamless omnichannel approach proved to be the best strategy to adopt during Covid-19, hands down.

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Cisco Retail

APRIL 22, 2021

IoT Services Overview. Cisco DNA Spaces is the world’s most powerful location platform that uses existing Wi-Fi infrastructure to give actionable insights and drive business outcomes. Cisco DNA Spaces IoT services has been transforming how businesses measure and interact with their environment at scale. Cisco IoT services has brought hardware, software, and services together to digitize spatial data into actionable intelligence.

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Inside Retail

APRIL 22, 2021

In Sydney’s competitive hair and beauty landscape, Blow Bar Co’s blowdries and bubbles have become synonymous with special occasions and milestones. Despite the challenges of 2020, the company sealed a major partnership with retail giant David Jones to open a salon within its Elizabeth Street store in Sydney. And more recently, the business partnered with luxury beauty brand Givenchy for its makeup applications.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Wire

APRIL 22, 2021

Arrival, a small electric vehicle manufacturer backed by UPS, is looking for a new way to build its delivery vans and buses using automated “micro factories,” which cost about $50 million compared to more than $1 billion for a traditional factory. “The assembly line approach is very capital-intensive, and you have to get to very high production levels to make any margin,” said Avinash Rugoobur, Arrival’s president.

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Inside Retail

APRIL 22, 2021

Australian men’s underwear and sleepwear brand Mitch Dowd has won distribution rights for denim label Lee Cooper across New Zealand and Australia – just six months after it added Russell Athletic apparel to its portfolio. “Mitch Dowd has taken bold and decisive acquisition moves in the Covid era and the six months it has taken to [complete] this deal has been well worth the effort,” said Dane Totham, CEO at Mitch Dowd.

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Retail Wire

APRIL 22, 2021

The number of Americans filing for first-time unemployment benefits fell to 547,000 last week, the lowest total since the novel coronavirus pandemic hit the U.S. Applications for benefits fell 39,000 from a week earlier.

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Inside Retail

APRIL 22, 2021

Australian men’s underwear and sleepwear brand Mitch Dowd has won distribution rights for denim label Lee Cooper across New Zealand and Australia – just six months after it added Russell Athletic apparel to its portfolio. “Mitch Dowd has taken bold and decisive acquisition moves in the Covid era and the six months it has taken to [complete] this deal has been well worth the effort,” said Dane Totham, CEO at Mitch Dowd.

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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