Retail Focus
OCTOBER 27, 2021
Ikea is buying the former Topshop flagship store on London’s Oxford Street for £378 million. Since 2019 Ikea has opened shops in major cities such as Tokyo, Madrid, Moscow, Paris and New York to grow its presence on busy high streets. It now plans to open Ikea Oxford Street in autumn 2023, following the planned launch of its Hammersmith store later this winter.
Retail TouchPoints
OCTOBER 27, 2021
One of the biggest challenges in marketing is quantifying the influence of each customer touch point. Even marketing teams that can map the entire customer journey have trouble identifying the exact moment or event that compelled a prospect to become a customer. This blind spot has always foiled retail marketers, but the issue has become more urgent as CMOs demand greater attribution and measurement for every ad dollar spent.
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Inside Retail
OCTOBER 27, 2021
Australia Post has released its ‘deadline’ for packages to be delivered before Christmas in an effort to help retailers and customers avoid disappointment during what it believes will be its busiest-ever festive season. Parcels will need to be sent no later than Monday 13 December in order to make it to the recipient on time, while sending via Express Post will push the deadline out to December 20.
Retail TouchPoints
OCTOBER 27, 2021
IKEA will expand options for urban customers on the West Coast with two planning studios in the Los Angeles area set to open in spring 2022: one in Long Beach and a second in a yet-to-be-determined location. The shops will focus on providing inspiration and smart home solutions for city living as part of IKEA’s efforts to better meet the needs of its California customers.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Inside Retail
OCTOBER 27, 2021
Coles has suffered under the same quarterly conditions as rival Woolworths, with shopping and movement restrictions causing sales in its supermarkets to grow a slight 1.8 per cent and sales in its Express business to fall 10.1 per cent. Overall, total sales rose 1.5 per cent compared to the first quarter of FY21, with the return to lockdown caused by the Delta variant of Covid-19 causing some significant disruptions in the business’ supply chain, stores and to its customers.
Retail TouchPoints
OCTOBER 27, 2021
The holiday season has always been prime time for retailers to roll out new marketing campaigns, events and experiences that draw people to their stores — and keep them there. But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
OCTOBER 27, 2021
Ulta Beauty plans to maintain its growth with 50 new store openings each year, enhanced last mile options and investments in media and AI, including the launch of an in-house retail media network. These efforts will form the core of the retailer’s strategic priorities for fiscal 2022 through 2024, which Ulta laid out at a virtual analyst and investor conference.
Tokinomo
OCTOBER 27, 2021
When Nestlé Bolivia approached us with the ambition to create an out-of-the-box brand activation for Maggi soups in Bolivia to capture the attention and hearts of the customers, we were thrilled to help.
Retail TouchPoints
OCTOBER 27, 2021
Target is adding new features to its click-and-collect operations for the gift-giving season that will allow shoppers to personalize their pickup and delivery experiences. The retailer has added more than 18,000 assigned spaces for curbside pickup of orders placed on the Target app or on Target.com. A new Shopping Partner feature allows guests to send someone else, such as a friend or family member, to collect their online order.
Retail Focus
OCTOBER 27, 2021
Shaftesbury has announced the opening of a debut pop-up store in Seven Dials for Warm & Wonderful, the independent British knitwear brand, most well-known for its iconic red sheep sweater, famously worn by Princess Diana, David Bowie and a host of other 80s icons. Off the back of a recent renaissance, Warm & Wonderful selected Seven Dials to launch its latest collection from its first physical retail space in over three decades coinciding with its first e-commerce site launch.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Retail TouchPoints
OCTOBER 27, 2021
Poshmark has launched a suite of social selling features designed to help brands and retailers connect with its community of largely millennial and Gen Z shoppers, by helping these companies create their own “Brand Closet” on the social marketplace. Poshmark has been piloting the Brand Closet program since 2020 with a number of large-scale brands. Now the offering is open to brands and retailers of all sizes, enabling them to engage more deeply with the platform’s 80 million users through limite
Retail Focus
OCTOBER 27, 2021
Johnstons of Elgin, the luxury Scottish Cashmere and fine Woollens manufacturer, has launched its debut outlet store at Kildare Village in Ireland. . The new Johnstons of Elgin boutique will employ 10 members of staff and span across 1,377 sq ft, stocking recent collections from the label’s flagship stores on Multrees Walk in Edinburgh and New Bond Street in London.
Inside Retail
OCTOBER 27, 2021
JB Hi-Fi Group’s run of strong sales has hit a snag in the first quarter of FY22, with depressed customer spend during lockdown impacting both its Australian and New Zealand operations. The business said on Thursday that sales in its Australian JB Hi-Fi stores fell 7.9 per cent during the quarter, while sales in New Zealand fell 6.4 per cent, compared to the same period of last year.
Retail Wire
OCTOBER 27, 2021
Puma saw its major supplier in Vietnam shut down for 10 to 11 weeks and CEO Bjorn Gulden said that means the brand’s most popular footwear may be in short supply for the holidays. “If you want to buy Christmas presents, you should buy now,” Mr. Gulden said.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Inside Retail
OCTOBER 27, 2021
Vicinity Centres has partnered with and invested in Click Frenzy-owner Global Marketplace to grow its online capabilities and expand its omnichannel retail presence. As part of the deal, Vicinity is taking a minority shareholding in the online business – nearly 20 per cent – which will go some way in facilitating the online presence it wants to provide retailers in its centres across Australia.
Retail Wire
OCTOBER 27, 2021
The ports of Los Angeles and Long Beach have said that they will start fining shipping companies for containers that remain at marine terminals for more than nine days. Ocean carriers will be fined $100 per container per day. The new rules, which are intended to remove some of the backlog at ports, will go into effect on Nov. 1.
Inside Retail
OCTOBER 27, 2021
Aussie entrepreneur Shelley Sullivan experienced worldwide success when she first launched tanning brand ModelCo in the early noughties. Fast forward 15 years and her affordable beauty brand, MCoBeauty, has quickly become a favourite of beauty addicts. Here, she chats with us about what she’s learnt from reality TV and what it’s like working with comedian Celeste Barber.
Retail Focus
OCTOBER 27, 2021
Dental practices are no different from other businesses. Managing dental practices is quite similar to managing small and large businesses. Dentists have unique skills that allow them to excel in their fields. However, running the practice, managing accounts, people, software, inventory, stocks, and patients can become quite overwhelming. For this reason, there is a need for good, reliable, and experienced staff. .
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Inside Retail
OCTOBER 27, 2021
Since launching Alya Skin in 2018, Manny Barbas and James Hachem have leveraged the power of social media to bring their brand to the world. Today, the cult beauty brand is globally recognised for its Pink Clay Mask, which proved wildly popular among beauty junkies on Instagram. Recently the brand introduced its latest product, the Pink Pearl Illuminating Eye Cream, which sold 23,000 units in pre launch and the first 24 hours of sale.
Cisco Retail
OCTOBER 27, 2021
Manufacturing company Megablok was experiencing frequent network outages that were halting business productivity and forcing employees to work from home. Like most, it blamed its current network and decided to recheck all network cables and expand its broadband to help resolve the issue. Frustratingly, the outages continued to happen. The company learned shortly after that the issues were a result of a cyberattack.
Inside Retail
OCTOBER 27, 2021
Can one spectacular photoshoot put Australian fashion on the map? That’s the idea behind a massive new campaign from #WeWearAustralian that launched on Wednesday. Shot on location in Western Australia’s iconic Kimberley region over five days in October, the campaign combines otherworldly landscapes with fresh faces modelling incredible fashion from over 150 Australian brands in the hope that consumers — and fashion buyers — around the world will sit up and take notice.
Cisco Retail
OCTOBER 27, 2021
Earlier this month, I encouraged you to join the beta for Meraki Webhook Custom Payload Templates , a low-code feature that allows you to create custom payload templates for webhooks to fit the JSON shape, markdown preference and authentication headers that fit your needs. The good news is that the fun doesn’t have to stop there. We encourage you to keep up with the new Meraki APIs on a monthly basis, by bookmarking and following our What’s New page on our Meraki Developer Hub page via DevNet.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Inside Retail
OCTOBER 27, 2021
Southeast Asia’s largest direct-to-consumer womenswear brand Love, Bonito has raised US$50million in its Series C funding round, which will power the company’s expansion into high growth international markets including Hong Kong, Japan and the US. The funds will also be used to drive the brand’s expansion into new categories beyond fashion, making it a go-to destination for a multitude of needs.
Retail Wire
OCTOBER 27, 2021
Target and Barnes & Noble announced yesterday that they are no longer selling four books that deny the Holocaust took place. The retailers did so following letters of protest from the Simon Wiesenthal Center (SWC). “We assume these large online booksellers do not mass-market books promoting terrorism or pedophilia,” said Rabbi Abraham Cooper, associate dDean and global social action director at SWC.
Inside Retail
OCTOBER 27, 2021
H&M is to launch an animal-friendly collection, Co-Exist Story, approved by the animal rights organisation Peta. The collection features animal-substitute fabrics and more sustainably sourced materials, such as recycled polyester and Econyl blend. The partywear and functional outerwear are made from fabrications such as FLWRDWNTM, an alternative to animal down made using wildflowers, and VEGEATM, a plant-based substitute for oil-based and animal-derived leathers.
Retail Wire
OCTOBER 27, 2021
Shell has reached an agreement to acquire 248 fuel and convenience store sites from the Landmark group that operate under the Timewise brand in Texas. “Today’s announcement increases our presence in a core market and shows our growth strategy in action. It brings us closer to more customers and strengthens our ability to meet their rapidly changing needs.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
Inside Retail
OCTOBER 27, 2021
Pattern Australia recently released a research study benchmarking 50 brands selling in five product categories on amazon.com.au, including Baby, Beauty, Electronics, Kitchen & Dining, and Pet. The scoring criteria looked at aspects of each brand’s Amazon presence including product information and imagery, localised ratings and reviews, their placement in search results on their brand terms and whether they were utilising Amazon advertising to bolster their presence in organic search results.
Retail Wire
OCTOBER 27, 2021
Toys that are focused on emotional and social development have been big sellers during the pandemic and the trend appears to be remaining strong heading into the holidays. “Right now the focus is on products that can help kids express their feelings, name their feelings and react appropriately,” said Sari Winick, chief marketing officer for hand2mind.
Hyken
OCTOBER 27, 2021
“I’m sorry.” Customers love to hear those important words, especially when they are calling about a problem or have a complaint. I briefly covered this in a recent article ( The Five Best Things to Say to an Angry or Upset Customer ), but I want to dive into the “I’m sorry” comment a little deeper. . Not long ago I called a customer support center and early in the conversation the agent said, “I’m sorry you are experiencing this problem.
Retail Wire
OCTOBER 27, 2021
Rising food prices are stretching the limited grocery budgets of low-income households thin. Many of these consumers are turning to food banks to make up their dietary shortfalls, but organizations tasked with feeding the poor are finding rising prices to be a challenge in procuring the amount of goods needed.
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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.
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