Retail TouchPoints
AUGUST 9, 2021
The mission — to replicate the store experience online. A short sentence but a tall order for most online retailers, and even more so for those in high-touch sectors like furniture. In the case of Coleman Furniture , which has no brick-and-mortar presence, that need is even more pressing. The solution — one of them at least — has been visual search.
Inside Retail
AUGUST 9, 2021
The Queensland Government has offered a number of initiatives to help businesses struggling with the spreading state lockdown. The measures include deferring payroll tax payments for eligible businesses, deferment of some fees, and the extension of a $5,000 one-off payment across the entirety of the state. Yesterday, Queensland’s lockdown extended into Cairns.
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Retail TouchPoints
AUGUST 9, 2021
A recent analysis revealed that the average tenure of CMOs slid to a 10-year low last year, declining from 43 months to 41 months. When you consider the dramatic forces that have been reshaping the corporate landscape and marketing’s role within the larger organization, the increased volatility in the CMO position comes as little surprise. These days, the framework for marketing success is still being driven heavily by a company’s media plan rather than in the context of overall customer health.
Inside Retail
AUGUST 9, 2021
Debate is raging as to whether COVID-19 vaccinations should be made mandatory for employees in certain industries , and who should be responsible for making the call. But, if the decision comes down to small business owners, they must be mindful of what they’re signing up for, and what liabilities they could be opening themselves up to. In New South Wales, at least, there’s legislation in the works that could make employers liable if their employee has an adverse reaction to the jab.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Retail TouchPoints
AUGUST 9, 2021
Convenience store retailer Urban Value Corner Store , ecommerce provider Vroom Delivery and last mile robotic delivery operator Tortoise have partnered to offer automated on-demand delivery in the Dallas market. The delivery robots will handle pantry staples such as milk, eggs and snacks, while human drivers will deliver alcohol and tobacco items. The contactless delivery service will utilize the Tortoise Cart, a 100% electric robot approximately the size of a large cooler.
Inside Retail
AUGUST 9, 2021
The retail landscape has shifted quite a bit in the last 18 months – with much of the change having been driven by a greater acceptance and use of e-commerce by customers as we move in and out of lockdowns. The businesses that were ready for the shift saw their foresight pay dividends, while those caught unaware have since struggled to keep up. However, one of the largest pain points for big and small retailers continues to impact the industry at large: how do you read and understand all the tra
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
AUGUST 9, 2021
When it comes to the biggest markets in the world, in terms of consumers, China is at the top of the list. Since men make up the majority of the market, they are the largest consumer group in the world, numbering over 723 million, according to figures from the National Bureau of Statistics in China.This is almost 35 million more than the number of women in the country.
Retail Wire
AUGUST 9, 2021
The average supermarket and restaurant worker in the U.S. is making more than $15 an hour for the first time in history. Nearly 80 percent of workers now earn at least $15 an hour, with many employers saying that prospective workers will not even consider jobs for less than that.
Inside Retail
AUGUST 9, 2021
Nano-gifting app Shouta is giving away $5 ‘Shouts’ for hospitality, retail and healthcare workers this August, hoping to help Aussies that have been helping the country get through the pandemic. The business allows users to easily give digital, customisable ‘nano-gifts’ to others in order to brighten someone’s day – with options starting at $5.
Retail Wire
AUGUST 9, 2021
Nearly 40 percent of workers over the age of 18 have yet to get vaccinated against the novel coronavirus and want to make sure their coworkers don’t know. Many are feeling better about keeping their secrets as companies require all workers, vaccinated or not, to wear masks while continuing to employ those who are unvaccinated. Some employers are worried that mandating vaccines will prompt workers to seek employment elsewhere.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Inside Retail
AUGUST 9, 2021
As consumers, we’ve all experienced times when things have gone wrong with a purchase or service. An online order that gets lost in the post, going to a store to find an empty shelf, or finding a rip in a new jumper. These experiences are frustrating and can turn the excitement and anticipation of a new purchase into a negative experience. I experienced this recently.
Retail Wire
AUGUST 9, 2021
Americans are shopping for their kids as they prepare to go back to school or college, but some are holding back as they wait to see what the new year is going to look like with the Delta variant spiking across most of the U.S. “We bought stuff last year and now are stuck with a bunch of items that didn’t get used,” said Xavier Epps, a father of five school-age children.
Inside Retail
AUGUST 9, 2021
Last month, Australia’s competition and consumer watchdog, the ACCC, announced it was launching an inquiry into online marketplaces such as eBay, Amazon, Catch and Kogan, including their pricing practices, how they use seller data to launch competing product lines, how they handle consumer complaints (or not) and the ability of customers to leave and read reviews of sellers and products.
Cisco Retail
AUGUST 9, 2021
Healthcare records: A treasure trove?for cybercriminals. Patient records continue to be one of the most lucrative forms of data for cybercriminals, worth up to 46 times more on the illegal market than stolen credit card information. The reason? Medical records supply all the information criminals need to carry out identity fraud in one place—even create fake passports.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Retail Dive
AUGUST 9, 2021
With the advent of technology and the subsequent changes in the business landscape, warehouse digitalization is becoming a necessity if businesses wish to remain relevant and competitive.
Nvidia
AUGUST 9, 2021
Autonomous trucking startup Embark is planning for universal autonomy of commercial semi-trucks, developing one AI platform that fits all. The company announced today that it will use NVIDIA DRIVE to develop its Embark Universal Interface (EUI), a manufacturer-agnostic platform that includes the compute and multimodal sensors necessary for autonomous trucks.
Talking Retail
AUGUST 9, 2021
Convenience store shoppers spent more each week in June than a month earlier, according to the latest research. The latest data from the analyst Lumina’s convenience tracking programme found that the average weekly value of convenience store shoppers increased by 6% during the four weeks ending 27 June. The weekly amount spent went up from. This story continues at Convenience store spending and basket size rising, says analyst.
Nvidia
AUGUST 9, 2021
Computer graphics and AI are cornerstones of NVIDIA. Combined, they’re bringing creators closer to the goal of cinema-quality 3D imagery rendered in real time. At a series of graphics conferences this summer, NVIDIA Research is sharing groundbreaking work in real-time path tracing and content creation, much of it based on cutting-edge AI techniques.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Retail Wire
AUGUST 9, 2021
McDonald’s is collaborating for the very first time with a female musician on its new Saweetie Meal deal. The meal includes a a Big Mac, four-piece Chicken McNuggets, medium fries, medium Sprite, Tangy BBQ Sauce and Sweet ‘N Sour sauce named “Saweetie ‘N Sour” for the promotion. “McDonald’s and I run deep – from growing up back in Hayward, California, all through my college days – so I had to bring my icy gang in on my all-time favorites,” Saweetie said in a s
Talking Retail
AUGUST 9, 2021
Beer brand BrewDog is kicking off a campaign focusing on its environmental credentials. The “The Planet’s Favourite Beer” campaign includes a TV advert running throughout August and September across ITV programmes such as Love Island and Coronation Street, English Premier League Games on Sky Sports and the upcoming Paralympic Games on Channel 4 and All4, This story continues at BrewDog celebrates environmental initiatives with TV campaign.
Retail Wire
AUGUST 9, 2021
Amazon.com is requiring all workers employed by the company to wear masks in the workplace regardless of their vaccination status. “We are monitoring the situation closely and will continue to follow local government guidance and work closely with leading medical healthcare professionals, gathering their advice and recommendations as we go forward to ensure our buildings are optimized for the safety of our teams,” said an Amazon spokesperson.
Talking Retail
AUGUST 9, 2021
Snacks manufacturer Calbee is launching a plant-based snacking range, in a move designed to provide a “healthy alternative to traditional fried crisps and snacks”. The Harvest Snaps range will be available from September in two varieties – Sour Cream & Chive Lentil Rings and Thai Sweet Chilli Lentil Puffs – in a “variety of pack. This story continues at Calbee unveils new plant-based snacking range.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Retail Wire
AUGUST 9, 2021
Amazon.com does not share members’ email addresses with third-party sellers on its platform, but that hasn’t stopped certain marketplace merchants from directly reaching out to customers trying to get them to take down negative reviews of products.
Hyken
AUGUST 9, 2021
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Eight Ways Companies Can Turn A Negative Customer Experience Into A Positive One by Young Entrepreneur Council. (Forbes) To demonstrate how to turn unsatisfactory experiences into satisfactory ones, eight members of Young Entrepreneur Council shared their top-recommended way
Retail Wire
AUGUST 9, 2021
Alibaba has fired a manager accused of sexually assaulting a female employee after he admitted to engaging in “intimate acts” with the woman. Two other employees have resigned from the company for failing to promptly respond to the allegation. “An emergency response system was absent, and a severe misjudgment was made. In the event of a criminal investigation, they failed to suspend the relevant parties.
Retail Dive
AUGUST 9, 2021
The companies aim to knit together Square's small and medium-sized merchant clients with Afterpay's larger retailer customers, like Target and Sephora.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
Retail Wire
AUGUST 9, 2021
Sephora will open more than 70 shops inside of Kohl’s stores on Aug. 20. Sephora-trained advisors will assist customers in the shops. The two companies plan to have “at least 850 stores” operating by 2023.
Talking Retail
AUGUST 9, 2021
Food and drink sales returned to year on year growth in July, after several months in which sales struggled to match last year’s peaks in the lockdown. In the latest BRC-KPMG sales monitor food sales increased 0.8% on a like-for-like basis over the three months to July. Susan Barratt, chief executive of the Institute of. This story continues at Food and drink sales rise again for first time since lockdown peaks.
Retail Dive
AUGUST 9, 2021
Expanding on the big-box retailer's DTC assortment, the brand will offer an exclusive collection in 600 Target stores nationwide.
Talking Retail
AUGUST 9, 2021
Ritter Sport has launched a range of impulse bars into Spar stores in Scotland, offering retailers an “entry-level trial size opportunity” to stock the brand. The Ritter Sport Mini range is available in 33g duo bars in Cornflake, Whole Hazelnut, Alpine Milk Chocolate and Butter Biscuits, retailing at 60p each. Katy Clark, head of marketing. This story continues at Ritter Sport rolls out impulse bars into Scottish Spar stores.
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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.
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