Retail TouchPoints

AUGUST 28, 2020

The convergence of a pandemic, economic turmoil and a heated presidential election can make it difficult to look beyond the here and now, but shoppers nevertheless expect retailers to have a long-term vision. Consumers are recognizing that major companies can play a large role in shaping tomorrow — both in terms of their influence on society at large and the post-COVID-19 shopper experience, according to the Visions Into The Future report by CallisonRTKL.

Shopping 334

Shopping Customer Experience Planning Consumer 334

Retail TouchPoints

AUGUST 28, 2020

Amazon is purchasing 1,800 electric vehicles (EVs) from Mercedes-Benz Vans for its European last-mile delivery fleet almost one year after becoming the first signatory of the Climate Pledge — a commitment to meeting the goal of net zero annual carbon emissions 10 years earlier than the Paris Agreement. Amazon’s Delivery Service Partners are expected to have access to the new fleet of zero-emission vehicles by the end of 2020.

Returns 306

Returns ATS Fulfillment 306

Retail TouchPoints

AUGUST 28, 2020

Walmart is partnering with Microsoft to make a bid for the U.S. operations of short-form video platform TikTok. The offer will go up against acquisition bids by other major companies, possibly including Oracle, according to CNBC. If successful, the deal could help Walmart better position itself to merge its retail operations with media capabilities.

Advertising 299

Advertising Marketing Management ATS 299

Retail TouchPoints

AUGUST 28, 2020

Retailers today are experiencing a massive transformation in how customers are shopping. In fact, North American e-Commerce sales have seen an impressive increase of 146% growth in all online retail orders as of April 2020. While it’s safe to say that retail is booming, and the current crisis will have implications for driving change across the industry, one factor that will remain constant is the importance of customer service throughout the customer journey.

Customer Experience 264

Customer Experience Returns Consumer Shopping 264

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management