Retail TouchPoints

JANUARY 26, 2023

Predicting where the next phase of consumer buying behavior is headed has proven notoriously tricky. Ecommerce had been growing at a consistent rate, but its year-over-year growth shot up two to five times faster during the pandemic. And just when we thought ecommerce was the future, brick-and-mortar stores made a comeback in the last year. The ever-shifting landscape of retail makes any type of prediction questionable, but there are a few hidden trends that are shaping the future of how we buy.

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Inside Retail

JANUARY 26, 2023

Instant delivery startup Milkrun unsuccessfully sought new investment on two occasions in 2022, The Australian reports, suggesting the sector is struggling to adapt with a rapidly changing economic environment. Milkrun secured a spectacular $75 million Series A injection in January 2022 , as Tiger Global, AirTree Ventures, Skip Capital, and Mike and Annie Cannon-Brookes’ Grok Ventures sought to crown the leader of Australia’s burgeoning instant delivery scene.

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Retail TouchPoints

JANUARY 26, 2023

The U.S. Department of Justice (DOJ) has filed a lawsuit against Google that accuses the tech giant of using its scale to engage in anticompetitive actions in the digital advertising industry. The DOJ, along with eight states, is seeking to “unwind [Google’s] monopolistic grip on the market, and restore competition to digital advertising.” “One industry behemoth, Google, has corrupted legitimate competition in the ad tech industry by engaging in a systematic campaign to seize control of the wide

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Inside Retail

JANUARY 26, 2023

Back in 2009, industrial designer Meindert Wolfraad identified a gap in the market for practical, comfortable and stylish commuter bikes that would enable Sydney-siders to get around, similar to what he saw growing up in the Netherlands. Now, the brand he established – Lekker Bikes ( lekker means ‘yummy’ in Dutch) – has expanded internationally, and become a market leader in the urban e-bike space.

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Planning Consumer Management Marketing 243

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

JANUARY 26, 2023

Sam’s Club is embarking on an ambitious expansion of its physical footprint, beginning with five new fulfillment and distribution centers opening this year — the first, in Georgia, in Q3 2023. The club retailer also plans to open more than 30 larger-format stores, most of which will include enhanced perimeter departments, bigger healthcare spaces and dedicated areas for curbside pickup, home delivery and ship-from-store orders.

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Inside Retail

JANUARY 26, 2023

Lotte Duty Free has inked a 10-year concession to operate duty-free shops at Melbourne Airport as part of its effort to further gain influence in Oceania as international travel resumes. The South Korean travel retail giant will begin operating its Melbourne Airport store on June 1. The Melbourne Airport Duty Free Shop will span 3592sqm with departure and arrival duty-free shops.

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Inside Retail

JANUARY 26, 2023

The last two years had the world throwing an array of curveballs that sent the retail sector into uncharted territory: because customer needs were constantly changing, brand strategy had to be adaptable and flexible. Now, with the pandemic seemingly under control and the economy slowing down, being flexible just won’t cut it: a company’s ability to plan strategically will be the crucial factor for success.

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Retail TouchPoints

JANUARY 26, 2023

Manhattan Associates has enhanced its POS and store fulfillment solutions with handheld RFID support to assist with all inventory management and order fulfillment activities. The combination of RFID technology and the Manhattan Active Omni suite can help retailers increase store inventory accuracy as well as reduce inventory-related labor hours, allow associates to quickly locate merchandise and expedite transactions at the POS.

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Inventory Management Fulfillment Management Location 264

Inside Retail

JANUARY 26, 2023

H&M, the world’s second-biggest fashion retailer, reported on Friday a much larger dive than expected in September-November operating profit, slammed by soaring costs and weakening consumer confidence. Operating profit in the period, the Swedish group’s fiscal fourth quarter, was $79.7 million against $607.8 million a year earlier and a mean forecast of $356.3 million in a Refinitiv poll of analysts. “The lower profit in the fourth quarter when compared with the same quarte

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Retail TouchPoints

JANUARY 26, 2023

Luxury resale marketplace The RealReal has appointed John Koryl as its new permanent CEO, eight months after Founder Julie Wainwright stepped down from the role. At the time of her June 2022 departure, Wainwright said it was “time for the next generation of leadership to guide the company through its next chapter.” President and COO Rati Sahi Levesque and CFO Robert Julian led the company as Co-Interim CEOs during the search and will now return to their previous roles full time.

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Returns Marketing ATS 208

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

JANUARY 26, 2023

Luxury goods group LVMH’s sales rose 9 per cent in the fourth quarter as shoppers in Europe and the United States splurged over the crucial holiday season, helping partly to offset Covid disruptions in China. Sales at the world’s biggest luxury group reached $24.65 billion in the final three months of the year, with the 9 per cent increase on an organic basis a touch above analyst expectations for 7 per cent growth, based on a consensus cited by UBS.

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Retail Wire

JANUARY 26, 2023

L.L. Bean will spend $50 million over several years to upgrade its flagship store and retail campus in Freeport, ME. The remodel will improve accessibility throughout and expand the outdoor Discovery Park so it can host more community events.

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Inside Retail

JANUARY 26, 2023

The secret to being a good forecaster is to predict something often enough that in the long run it has a good chance of happening. Most of us in the retail industry were optimistic about the return of tourism two years ago, when mass vaccination programs kicked off. The year 2021 was, therefore, a disappointment, but that didn’t stop us from being flush with optimism a year later; the foot-dragging on unrestricted border openings had to end, or so we thought.

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Retail Wire

JANUARY 26, 2023

The Department of Justice has filed a civil antitrust suit against Google, arguing that the tech giant has engaged in monopolistic behavior including leveraging its market dominance to force digital advertisers to use its services. Google has responded by accusing the government of trying “to pick winners and losers in the highly competitive advertising-technology sector.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

JANUARY 26, 2023

What is the secret to great workplace culture and engagement? The founder of Amplify HR, Karen Kirton, believes it’s all about finding, recruiting and retaining great employees. Kirton reveals her top tips in a new book Great People Great Business. “Research consistently shows that if you develop a workplace culture that engages your teams, you will enjoy higher customer satisfaction, loyalty, productivity and profitability, and lower employee turnover.

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Retail Wire

JANUARY 26, 2023

Saks Off Fifth laid off an unspecified number of workers on Tuesday. Saks.com cut about 100 workers from its payroll. Stitch Fix, Wayfair and others have also cut job cuts the start of 2023 as they attempt to operate profitably. “Retailers are really being cognizant of capital preservation,” said Catherine Lepard, who leads the global retail market for Heidrick & Struggles.

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Retail Marketing Marketing 130

Inside Retail

JANUARY 26, 2023

Almost a decade ago, Harvard Business School professor Gary Pisano famously wrote that companies should consider creating an innovation strategy. Today, an innovation strategy is not just an optional nice thing to have — it’s a requirement for companies that want to be successful. With significant post-pandemic inflation and interest rates climbing to new highs, the big banks are warning of a recession in 2023.

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Retail Wire

JANUARY 26, 2023

Levi Strauss posted fourth-quarter sales of $1.59 billion, beating Wall Street’s expectations of $1.57 billion. The denim giant’s earnings of 34 cents per share were also ahead of the 29 cents expected by analysts. The company’s direct-to-consumer sales fell two percent during the quarter as it closed nearly all its shops in Russia.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

JANUARY 26, 2023

A few years ago, co-founders Adam Morgan and Tyson Gundersen left the corporate world behind to start Bureau Booths – which provided soundproof office booths to existing spaces – then TaskPod , which offers private working spaces in recreational and retail spaces, transport hubs and other locations. With Covid-19 leading to the popularisation of a hybrid working model , TaskPod has flourished.

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Outdoor Finance Location Management 130

Retail Wire

JANUARY 26, 2023

Nonprofits that have benefitted for years from passive contributions coming from the AmazonSmile program take issue with Amazon’s assessment of the impact of the program. Amazon said it was discontinuing the program believing that its money could be directed in more effective ways to charitable causes.

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Inside Retail

JANUARY 26, 2023

New chief information officer at Domino’s By Aron Lewin Domino’s has appointed Rod Chapman as the new ANZ chief information officer. Chapman has over 20 years of experience in senior IT roles, and was previously the CIO for EG Australia and Woolworths Fuel. He will be responsible for leading Domino’s ANZ IT functions, including its helpdesk, cloud operations, retail services and infrastructure teams.

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Retail Wire

JANUARY 26, 2023

Only 32 percent of American workers feel fully engaged at work, while 18 percent are actively disengaged, according to a survey of 15,000 employed individuals in a new Gallup poll. The engagement level of American workers is four percent lower than in 2020.

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ATS 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Times

JANUARY 26, 2023

A new 'Conscious Commerce' report debunks the ‘sustainability premium’, revealing consumers and businesses remain committed to sustainable practices, such as carbon-neutral shipping, and being climate-conscious – despite the cost-of-living crisis and tightening budgets. These stats are crucial at a time when January temperatures in Europe reach an all-time high, and the UN warns global temperatures may exceed pre-industrial levels within five years.

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Retail Wire

JANUARY 26, 2023

The American economy grew 2.9 percent, well ahead of the 2.6 percent growth in gross domestic product expected by economists. The solid growth in the quarter took place even as inflation forced many consumers to adjust their spending practices.

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Consumer 100

Retail Dive

JANUARY 26, 2023

Baggy styles are on-trend and selling, but the closet staple is hanging around. Meanwhile, the company sees inventory returning to normal by mid-year.

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Returns 124

Retail Wire

JANUARY 26, 2023

Kohl’s is reportedly in “late-stage talks” to give interim CEO Tom Kingsbury the job on a permanent basis. Mr. Kingsbury, who joined Kohl’s board in 2021, has over 40 years experience in retail, most recently serving as chairman, president and CEO of Burlington Stores.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Dive

JANUARY 26, 2023

John Koryl most recently led digital strategy at Canadian Tire Corporation and takes the job eight months after founder Julie Wainwright’s abrupt exit.

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ATS 119

VMS

JANUARY 26, 2023

Sam’s Club (Bentonville, Ark.), a membership warehouse club, has unveiled plans jumpstart its store expansion by opening more than 30 new locations across the U.S. over the next five years. The first new location – and the first member of the chain to open since 2017 – is slated to open next year in Florida. The retailer also said it plans to modernize its supply chain by opening five new distribution and fulfillment center locations across the country.

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Fulfillment Location Planning Shopping 94

Kuusoft

JANUARY 26, 2023

Are you looking for ways to make your coffee shop menu board stand out from the competition? With… The post 10 Must-Have Coffee Shop Ideas to Make Your Menu Board Unique appeared first on The Official Kuusoft Blog.

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Shopping 90

Retail Dive

JANUARY 26, 2023

The team introduces new co-host Dani James and talks about changes in the direct-to-consumer space and the ongoing importance of brick and mortar.

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Consumer 105

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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