Tue.Oct 18, 2022

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A Customer Experience is a Full Journey: Making the Most of it Through People Tracking

Retail TouchPoints

Customers aren’t analyzing their behaviors within retail locations, but every retailer should be, and they should be learning from it every step along the way. It’s imperative customers are safe, comfortable and are offered privacy as they move about. Rethinking how they move and flow will improve all qualities of a store experience without intruding on anyone’s privacy.

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What’s the future of omnichannel retail?

Inside Retail

The year is 2030. It’s been a decade since the pandemic, and the world has moved on. Society has adapted and we’ve empowered ourselves economically, professionally and with technology. Things are looking bright (and maybe there’s not a mask in sight). We’ve innovated, tested, learnt, and reflected – and ultimately concluded that the future is human.

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Home Depot Enhances Professional Push with Marketplace for Skilled Jobseekers

Retail TouchPoints

The Home Depot has launched a jobseeker marketplace called the Path to Pro Network, designed to connect skilled tradespeople to hiring trades professionals in the construction and home improvement industries. The new network is part of Home Depot’s larger Path to Pro program, created to help address a growing skilled labor shortage in the U.S. and build the next generation of trade professionals.

Shopping 311
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From resale to recycled steel, Swiss watches adapt for the next generation

Inside Retail

Swiss watch brands are set to benefit from a rise in pre-owned sales, driven by millennial and Gen Z consumers. A recent report from Deloitte estimates the pre-owned luxury watch market will grow to US$35 billion by 2030. . The growth is expected to be driven by the launching of new pre-owned offerings by brands, the expansion of existing channels and consumers looking for discounted and discontinued timepieces.

Consumer 263
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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1-800-FLOWERS.COM Aims to Provide 500K Meals Through Holiday Hunger Relief

Retail TouchPoints

1-800-FLOWERS.COM has partnered with the domestic hunger relief nonprofit Feeding America on a holiday campaign to combat food insecurity in the U.S., with a goal of providing at least 500,000 meals to people in need. Through Dec. 24, 1-800-FLOWERS.COM will donate 20% of net proceeds from every purchase of a gift from its Season of Giving holiday collection to Feeding America.

Consumer 279
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From retailer to philanthropist: Country Road launches $1.5m Climate Fund

Inside Retail

Country Road has launched the first fashion industry climate fund in Australia, the Country Road Climate Fund, which will see the heritage retailer invest $1.5 million in grant funding over the next three years to help accelerate climate solutions for Australia’s fashion industry. The fund has been a year in the making and was inspired by the latest report from the Intergovernmental Panel on Climate Change, which warned that drastic and immediate action is needed to prevent an environmental disa

Fashion 246

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How Canterbury is mixing art and meaning in its latest campaign

Inside Retail

Canterbury of New Zealand is famous for iconic activewear – tried and tested clothing, as durable on the city streets as it is on the footy field or the outback. Toughness and resilience have always been at the heart of our products. To respect those who wear our clothes, we put quality, design and versatility before anything else. . But the CCC logo stands for more than just physical toughness.

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Former Conn’s CEO Takes Back the Reins

Retail TouchPoints

Conn’s HomePlus President and CEO Chandra Holt has stepped down from her position and from the company’s Board, with former President and CEO Norman Miller taking over the position on an interim basis. Miller led the home goods retailer as President and CEO from September 2015 to August 2021, when Holt took over. He then served as Executive Chairman from August 2021 until April 2022.

Finance 274
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Melbourne retail vacancy rate plummets as F&B sector eats up space

Inside Retail

Melbourne’s shopping strips have made a staggering recovery as vacancy rates drop below pre-Covid levels, according to new research. Real estate agency Fitzroys’ latest Walk the Strip report says the reinvigoration is led by an array of cafes, eateries, restaurants and bars cropping up in the suburbs as businesses continue to expand and enter into new markets.

Shopping 246
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PayPal Rewards Provides New Unified Savings Program

Retail TouchPoints

PayPal has introduced PayPal Rewards, a unified program accessible via the company’s app that allows customers to shop while earning, tracking, saving and redeeming rewards. The company has aligned its merchant offers, cash back savings and shopping products in pursuit of providing a frictionless consumer journey. The PayPal Honey extension will remain in place with the new program, but Honey Gold rewards will become PayPal Rewards.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Where are Aussie consumers shopping now? Here’s what the data shows

Inside Retail

Lockdowns, store closures, and increased online shopping were all part of the ‘new normal’ for consumers and retailers during the height of the Covid-19 pandemic. But it seems we may have finally seen the end of movement and retail restrictions – and the return of in-store shopping. And with the return of in-store shopping comes the return of the great debate – are customers shopping online or offline?

Consumer 246
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Food inflation, in-store tech, and Gen Z Marketing - Weekly Snacks #28

Tokinomo

Campaign corner. Special Salmon: Loved Tormund Giantsbane from Game of Thrones? Then you are going to enjoy this campaign for Mowi salmon. The Norwegian actor Kristofer Hivju is the brand ambassador of Mowi and appears in a series of quirky commercials.

Marketing 211
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More than 100 brands are taking part in Green Friday this year. Here’s why

Inside Retail

More than 100 environmentally and socially conscious brands have signed up to offer discounts and deals for Green Friday, a new online shopping event that aims to be a sustainable alternative to Black Friday. The event, which will take place from November 18-21, will feature promotions from Poshmark, King Living, Snuggle Hunny, The Body Shop, Appliances Online, Salvos, Citizen Wolf and many others, and will seek to educate consumers on ethical retail, as well as re-commerce and shopping within t

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How Is the Retail Sector Affected by the Current Drop in Home Improvements?

Retail Focus

Recent reports suggest the boom in home improvement has come to an end, with the monthly Spending Report from Nationwide noting falls of 7% and 8% in June and July when compared to last year’s numbers. Rising inflation is playing a part in homeowners cutting back on non-essential spending in the run-up to Christmas but how serious an issue is this for the retail industry?

Consumer 130
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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One third of Australian households are victims of cybercrime – report

Inside Retail

Following multiple cyber breaches across telecom networks, new research has found one in three Australian consumer households may have had their personal information stolen by criminals. Information security advisory group ISACA conducted a global study surveying 3000 consumers across Australia, the US, the UK and India. The study has revealed that customers’ digital trust has been impacted and compromised in the aftermath of cybercrime with one in two consumers acknowledging that they might be

Consumer 182
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Apple facing labor unrest Down Under

Retail Wire

About 150 Apple Store workers in Australia walked off the job for about an hour after negotiations over pay and working conditions hit an impasse. The relatively small job action is seen as significant as Apple has begun to face more pressure on the labor front, including at a store in Towson, MD, which became the first in the U.S. to vote for a union.

ATS 130
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Retailers need ‘laser focus’ on value, not discounts, says KPMG report

Inside Retail

Retailers can expect increased spending from customers during the holding sales period, according to new insights from KPMG. An early peak in spending will likely occur during Black Friday and Cyber Monday sales periods while sales might start to “fizzle” pre-Christmas. KPMG’s head of retail, Lisa Bora, urged retailers to remain “laser focussed” on offering value, not just discounts, between now and the end of the year.

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Eloquii launches its first bridal collection

Retail Wire

Eloquii presented its very first bridal collection during Bridal FashionWeek in New York. The brand, which caters to women sizes 14 and above, thinks it is ideally suited to fill a market niche. “There are very few brands that offer elevated bridal styles online for sizes 14-plus at accessible price points, and we want to change that,” said Eloquii CEO Mariah Chase.

Marketing 130
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Lanvin Group sales soar but valuation lowered ahead of IPO

Inside Retail

Luxury fashion retailer, Lanvin Group, has recorded 73 per cent year-on-year growth in sales for the six months to June 30, reaching about US$200 million. The performance was driven by the strong growth in Europe and North America, which saw revenue increasing 91 per cent and 58 per cent year on year respectively. “Lanvin Group continues to deliver on its strategy, with record first-half results and momentum continuing to build across all brands, in all markets and across all sales channels,” sa

Fashion 130
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Women are more likely to be overlooked for promotions than men

Retail Wire

The “2022 Women in the Workplace” report from McKinsey & Company and LeanIn.Org finds that men are more likely than women to be promoted from entry-level to management positions. For every 100 men that are promoted, there are only 87 women. “For the eighth consecutive year, a ‘broken rung’ at the first step up to manager is holding women back,” wrote the authors.

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Why You Should Monitor Competitor Prices

Wiser

For a growing business, manually monitoring competitors’ prices across multiple products and channels is not only difficult, it’s nearly impossible. But there’s no question that knowing your competitors’ prices is absolutely vital to the success of your business. Everyone knows that the right price at the right time can increase sales, but how can you know how to price competitively if you can’t keep up with what’s going on in the market?

Marketing 147
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Retailers, brands try to replicate China’s success with livestreaming

Retail Wire

Retailers, brands and tech companies are betting that livestreamed shopping do well in the U.S. following significant success in China and other Asian nations. Ekta Chopra, chief digital officer at e.l.f. Beauty, said that her company’s use of livestreaming to date hasn’t shown it to be “huge in terms of being a revenue generator; it’s huge in terms of engagement.”.

Shopping 130
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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David Leonhardt on Hiring a Copywriter for Your Small Business

Small Biz Trends

? You’ve got a great small business story to tell, but how do you find just the right words? On today’s show, David Leonhardt, President of The Happy Guy (THGM) Writing Services , sits down with Shawn Hessinger, the Executive Editor of Small Business Trends, to discuss how hiring a copywriter may be a better idea than trying to go it alone.

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50 Key Statistics to Win Online Consumers in 2023

Intelligence Node

2022 has been a turning point for several key aspects of retail, bringing with it a wave of new consumer trends and technological advancements. The onset and eventual release of. The post 50 Key Statistics to Win Online Consumers in 2023 appeared first on Blog.

Consumer 104
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How to Franchise Your Business

Small Biz Trends

Are you tired of working eighty hours a week? Do you feel like you’re not making any progress in your business? You may be considering franchising. Franchise development can be a great way for a business owner to get the benefits of owning their own business without all the headaches. In this article, we’ll discuss how to franchise your business.

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Taco Bell brings back ‘Steal a Base, Steal a Taco’ campaign for the World Series

Retail Wire

Taco Bell will give away a free Nacho Cheese Doritos Locos Taco when either team in the World Series records a stolen base. Baseball fans will need to sign up for Taco Bell’s rewards program to take part in the “Steal a Base, Steal a Taco” promotion.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Amazing Business Radio: Susan Drumm

Hyken

The Leader’s Playlist. How Memories, Experiences, and Patterns Impact Leadership Style. Shep Hyken interviews Susan Drumm, CEO & Chief Empowerment Officer of Meritage Leadership Development and the author of The Leader’s Playlist: Unleash the Power of Music and Neuroscience to Transform Your Leadership and Your Life. She shares how to use music to improve your leadership style and make the changes that no longer serve you.

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Amazon warehouse union votes being counted

Retail Wire

The results of a union election at an Amazon.com warehouse near Albany, NY, will be announced today. Workers at the warehouse will become only the second to vote to join the Amazon Labor Union if labor organizers prevail. The union is asking for higher wages and improved working conditions at the warehouse.

ATS 100
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Michaels downgraded at S&P as pandemic craft boom wanes

Retail Dive

With consumers pulling back on discretionary spending and changing their habits, the retailer is under pressure after last year’s leveraged buyout.

ATS 105
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Nordstrom CFO is leaving in December

Retail Wire

Anne Bramman, chief financial officer at Nordstrom Inc., will step down in December. She will be replaced on an interim basis by Michael Maher, Nordstrom’s senior vice president and chief accounting officer. The company has launched a search for a new CFO.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.