Retail Focus

MAY 11, 2021

In support of the capital’s creatives thriving through the pandemic, Westfield London and Westfield Stratford City are hosting social media brands that originated as side hustles in 2020 to support small business as non-essential retail re-opens. With over 85,000 online businesses created since the start of the pandemic* and nearly three quarters (74%) of consumers wanting to see retailers adapt to their local areas, Westfield has brought the online offline to provide shoppers with a one-of-a-ki

Accessories 317

Accessories Fashion Boutique Consumer 317

Retail TouchPoints

MAY 11, 2021

It’s becoming increasingly clear that returns have costs that go well beyond the financial. Each year in the U.S., 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns, according to research conducted by reverse logistics solution provider Optoro. Two trends are now converging to make the ecological problems of returns something that retailers can no longer ignore.

Returns 312

Returns Consumer Shopping Accounting 312

Retail Focus

MAY 11, 2021

Wren Kitchens , the fastest growing retailer on UK high streets as recognised by The Telegraph, has expanded its presence across the country with the opening of its 105th showroom at Durham City Retail Park. The former B&M unit has been completely transformed over a three-month period and has created 21 new jobs in the community including kitchen designers, managers and home surveyors.

Management 299

Management Planning ATS 299

Retail TouchPoints

MAY 11, 2021

L Brands will separate Bath & Body Works and Victoria’s Secret into two independent, public companies. The company initially looked into selling Victoria’s Secret, which led to discussions with “multiple potential buyers,” but this move was ultimately rejected in favor of the separation. L Brands expects each retailer to benefit from having its own distinct strategic and management focus, enabling each to follow operational and growth priorities based on their specific operating and financia

Planning 281

Planning Marketing Management Store Operations 281

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Focus

MAY 11, 2021

This summer, Selfridges will offer a wedding experience for couples looking for a non-traditional ceremony in a venue like no other. Over the last year, restrictions around ceremonies and receptions have halted or postponed over 150,000 couples’ plans – that’s over 60% of the number of weddings scheduled to happen in 2020. Newly engaged couples are struggling to find wedding venues, booked up far in advance.?

Accessories 299

Accessories Customer Experience Shopping Planning 299

Inside Retail

MAY 11, 2021

Brazilian flip-flop brand Havaianas is releasing its first collection of NFTs (non-fungible tokens) as it continues to invest in becoming a digital-first brand. . The nearly 60-year-old brand has commissioned a series of five digital artworks by the Brazilian artist and longtime Havaianas collaborator Adhemas Batista that will be auctioned off as NFTs on Wednesday, May 12.

Fulfillment 257

Fulfillment Planning Management ATS 257

Tokinomo

MAY 11, 2021

Brands are “fighting” to get the attention of customers and it is no easy task. There are hundreds of brands and it is hard to stay on top of the competition and be top of mind for shoppers.

182

182

Retail TouchPoints

MAY 11, 2021

Many retailers are getting the concept of customer journeys wrong, or, rather, they have great customer journeys mapped out — they just end after the “purchase” moment. For sure, the concept of a linear path from awareness to purchase is sometimes a useful simplification. The problem is that once you have won that customer, their loyalty isn’t locked in — you need to draw them back again and again.

Customer Experience 214

Customer Experience Returns Customer Retention Shopping 214

Retail Wire

MAY 11, 2021

A Casey’s General Store in Warrensburg, IL, was out of gas at its non-diesel pumps and staff blamed the issue on a lack of truck drivers to make deliveries.

ATS 189

ATS 189

Retail TouchPoints

MAY 11, 2021

Macy’s has announced sweeping plans to renew its historic Herald Square flagship location, by investing in upgrades to the area’s transit infrastructure and developing a “modern, pedestrian-friendly urban space” around the existing store. The retailer has committed $235 million of private investment in the neighborhood upgrades, which will be funded in part by the addition of a commercial office tower above the retailer’s Herald Square store.

Location 182

Location Planning Consumer ATS 182

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

MAY 11, 2021

It may have been a gloomy day in Sydney yesterday, but Aje’s resort show, featuring a yellow runway, was a bright spot at the Royal Botanic Gardens, Sydney’s first live fashion show since Covid. The last time Aje hit the runway was in 2019, when it opened up for Mercedes-Benz Fashion Week at picturesque Campbell Cove by Sydney Harbour. Since then, the brand has focused on elevating its service proposition, unifying the brand’s on- and offline experiences to better engage customers.

Returns 162

Returns Fashion Boutique Accessories 162

Retail TouchPoints

MAY 11, 2021

Paper Source will sell itself to Elliott Investment Management , allowing the retailer to emerge from Chapter 11 and pursue a turnaround. The company will emerge with significantly less debt and continue operating 130 stores, its ecommerce site and the Waste Not Paper by Paper Source wholesale division. Elliott also owns Barnes & Noble , and the firm plans to look for mutually beneficial retail partnerships that leverage complementary aspects of each retailer.

Planning 161

Planning Wholesale Management Store Operations 161

Inside Retail

MAY 11, 2021

After threats of a court stoush worth hundreds of thousands of dollars , the co-founders of The Daily Edited have settled out of court, with Alyce Tran selling her share of the business to Tania Liu for an undisclosed sum. According to SMH , Tran said she had wanted to sell out of the business for a long time, and finished up with the luxury accessories brand on Tuesday.

Accessories 147

Accessories Fashion Marketing 147

Retail Focus

MAY 11, 2021

Innovative retail designers Floreeda Fabrications have unveiled their 20:30 vision via a virtual concept store. The futuristic retail experience is in celebration of Floreeda marking 30 years in business. Built in Floreeda’s own workshop Innovation Zone, the innovative pop-up shop offers an immersive 360 degree retail experience for designers and brands who have been unable to seek inspiration from the usual retail design and VM trade shows over the past 12 months. themancphotographer.co.uk.

Visual Merchandising 130

Visual Merchandising Accessories Apparel Shopping 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

MAY 11, 2021

In 2019, research by Morgan Stanley noted that shoppers were migrating away from homemaker centres and the big box retailers that flog their goods there. The reason, according to the global investment bank, was that shoppers had less time to travel to homemaker centres. Instead, they preferred to bundle all their errands into one convenient trip to, say, a shopping centre where they could pick up something for tonight’s dinner, go to the pharmacist and grab some new cushions for the lounge.

Returns 130

Returns Payment Services Shopping Planning 130

Retail Wire

MAY 11, 2021

Target is rolling out Good & Gather Plant Based, an extension to its grocery private label, targeted to consumers looking for alternatives to products made from animal sources. Good & Gather is one of 10 Target own brands that generated at least $1 billion in annual sales.

Consumer 130

Consumer ATS 130

Inside Retail

MAY 11, 2021

Like many large scale events during Covid, the world of weddings was turned upside down last year. We speak to three women in the industry about how they evolved their businesses to cater to brides in the current climate. Harleen Kaur, designer, New York. How do you combine Indian design with Western concepts? Harleen Kaur offers a distinct aesthetic by combining traditional South Asian clothing with modern, eclectic, Western concepts.

Fashion 130

Fashion Shipping Marketing Boutique 130

Retail Wire

MAY 11, 2021

Amazon.com says it blocked 10 billion counterfeit product listings on its platform last year before they could be sold to shoppers. The number of items that Amazon blocked was up 67 percent over the previous year. Amazon said it spent more than $700 million last year and employed 10,000 people to combat counterfeiting on the site.

130

130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

MAY 11, 2021

Lingerie retailer Victoria’s Secret and Bath & Body Works are to be demerged into two separately listed companies after parent L Brands opted not to sell the struggling apparel business. “Both Bath & Body Works and Victoria’s Secret are leaders in their respective markets and, as separate businesses, each will be ideally positioned to benefit from a sharpened focus on pursuing growth strategies best suited to each company’s customer base and strategic objectives,” said L Brands chair Sar

Specialty Store 130

Specialty Store Apparel Accounting Marketing 130

Hyken

MAY 11, 2021

Applying the Velocity Mindset in Customer Service. How Empathy Accelerates Great Customer Experience. Shep Hyken interviews Ron Karr, CEO of Karr Associates, Inc. and author of The Velocity Mindset. They discuss the impact of empathy in delivering customer-focused service. . Top Takeaways: . Often in customer service, we tend to put self-imposed limitations that get in the way of delivering great experiences to our customers and slows down the process.

Customer Experience 143

Customer Experience 143

Inside Retail

MAY 11, 2021

More than a year into a pandemic that has disproportionately impacted women, the Australian government has announced significant financial investment in issues affecting women. The 2021-2022 Budget includes $1.1 billion for women’s safety measures, $20.5 million to prevent and respond to workplace sexual harassment and $1.9 billion to address the gender pay gap, among the measures.

Payment Services 130

Payment Services Planning Returns Finance 130

Nvidia

MAY 11, 2021

GeForce NOW ensures your favorite games are automatically up to date, avoiding game updates and patches. Simply login, click PLAY, and enjoy an optimal cloud gaming experience. Here’s an overview on how the service keeps your library game ready at all times. Updating Games for All GeForce NOW Members. When a gamer downloads an update on their PC, all that matters is their individual download.

ATS 140

ATS 140

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Inside Retail

MAY 11, 2021

Toymaker Mattel is encouraging kids to return Barbies, Matchbox cars and MEGA Bloks they no longer play with to the company for recycling into new toys. The goal of the company’s new ‘Playback’ program is to recover and reuse materials across all products and packaging by 2030, Mattel said as it announced the program this week. “Mattel’s Playback program is a great step,” said Jim Silver, CEO of TTPM, a toy industry research firm. “The consumer is becomi

Shipping 130

Shipping Returns Consumer 130

A1 Retail

MAY 11, 2021

The first phase of Mercato Metropolitano’s 17,500 sq ft site at Elephant Park is set to open later this month. A 3,900 sq ft trademark delicatessen and café space will open adjacent to the Walworth Library and Southwark Heritage Centre, where they will form the western portion of the overall site. The deli will sell a full array of artisanal and sustainable products – including cured meats, cheeses, and breads, while the café will have ethical coffees and teas on the menu, alongside sweet and sa

Shipping 126

Shipping Location Marketing ATS 126

Inside Retail

MAY 11, 2021

Selfridges has just raised the bar when it comes to giving customers an experience they’ll never forget with the launch of micro-weddings at its London store this summer. The retailer announced on Tuesday that it has acquired a wedding licence that will allow it to hold ceremonies in its Grade II-listed building on Oxford Street. The retailer is offering three packages, from the Just-The-Two-Of-Us package catering to couples with a maximum of four guests; to the Earth Lovers package designed for

Department Stores 130

Department Stores Clienteling Customer Experience Consumer 130

Talking Retail

MAY 11, 2021

Bestway Wholesale has unveiled plans to restructure its senior management team to bring Bestway Wholesale and Bestway Retail together, enabling it to “harness its growing scale and talent” The company has confirmed that Mike Hollis, formerly retail director of Costcutter, has been appointed as Bestway Retail director. Hollis will lead a new retail division focused.

Wholesale 124

Wholesale Planning Management ATS 124

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Wire

MAY 11, 2021

Starbucks is said to be evaluating the value of communicating on Facebook as its social media team tries to keep up with hateful posts on its page. The company has found that it is greeted with hate speech and other incendiary responses anytime it posts on topics related to social issues, such as the murder of George Floyd, anti-Asian violence, sexual orientation issues and climate change.

100

100

Talking Retail

MAY 11, 2021

Peperami has unveiled a new pack design and logo for its entire range of meat snacking products, in a move designed to “target a wider and younger demographic”. The design uses “fresh” photography and has a matte finish, achieving a “more contemporary style”, featuring the nutritional s of each product on the front of each. This story continues at Peperami targets younger consumers with updated pack design.

Consumer 122

Consumer ATS 122

Retail Wire

MAY 11, 2021

Crocs is conducting its “Free Pair for Healthcare” program again this year, this time donating 50,000 free pairs of its shoes during National Nurses Week. “Last year’s program reinforced for our brand that doing the right thing is the right thing for Crocs, and we are honored to be able to take this moment to once again provide our shoes, this time as a thank you for the incredible work these individuals do each and every day,” said Crocs CEO Andrew Rees.

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100

Talking Retail

MAY 11, 2021

Cadbury is bringing back its on-pack promotion in partnership with Merlin Entertainment. The promotion is running for six months and offers shoppers the chance to win a free ticket to a range of UK attractions, including Alton Towers Resort, Chessington World of Adventures Resort, Thorpe Park Resort and the Legoland Windsor Resort. It is running. This story continues at Cadbury brings back Merlin Entertainment on-pack promotion.

Promotions 120

Promotions ATS 120

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning