Retail TouchPoints

MARCH 16, 2022

Macy’s has launched its digitally focused Own Your Style platform as part of its strategy of providing customers with omnichannel experiences that connect Macys.com, the Macy’s app, social media and brick-and-mortar stores. The platform includes the return of Macy’s Style Crew, the team of in-house experts who guide shoppers by sharing live demos, tutorials and recommendations.

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Apparel Returns Shopping Planning 298

Inside Retail

MARCH 16, 2022

Former Australian of the Year Rosie Batty knows better than anyone how difficult Mother’s Day can be. In 2014, her son, Luke, was murdered by his father, a shocking tragedy that upended her life and drove her to start campaigning against family violence. But she also experienced a much earlier loss that has shaped her feelings about Mother’s Day from a young age.

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Marketing Promotions 246

Retail TouchPoints

MARCH 16, 2022

FUBU founder Daymond John and entrepreneur Lori Greiner will help retailers learn how to make the journey from idea to game-changer in Taking it to the Edge with Retail on March 29 in a virtual fireside chat hosted by business reporter Landon Dowdy and sponsored by Vertex. Lori Greiner has created and marketed more than 800 successful products and holds 120 U.S. and international patents.

Marketing 277

Marketing 277

Inside Retail

MARCH 16, 2022

Global milk tea chain Gong Cha is planning to expand in Australia with a further 17 stores this year. That’s adding to the 118 stores already operating. The plan for growth is part of a bigger international expansion goal, which sees the business focus on development in countries such as Japan, Mexico, New York and the Philippines. The Korea Times reported that around the world Gong Cha had 1661 stores at the end of 2021, including 90 new outlets opened in Japan.

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Planning ATS 240

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

MARCH 16, 2022

You have likely heard it countless times by now — the metaverse is coming. Is the metaverse real though? Should we be paying attention to it? These are all valid questions every retailer, merchant and brand marketer are asking themselves right now. Even though the metaverse is in its infancy, there are several early adopters on the brand and marketing side that have already jumped into the emerging digital world to help boost sales, awareness and engagement.

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Merchant Services Marketing Fashion Consumer 264

Inside Retail

MARCH 16, 2022

Pharmacy TerryWhite Chemmart (TWC) has won the 2022 Customer Experience of the Year at the Retailer Awards presented by Commonwealth Bank. Retailers in 2021 took on the challenges of the year – uncertainty from lockdowns and operational restrictions – by finding new ways to engage and delight customers instore. . TerryWhite Chemmart was faced with the challenge of continuing to provide essential services for the health and wellbeing of the people they serve, as well as participating in the natio

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Customer Experience Management Consumer ATS 147

Inside Retail

MARCH 16, 2022

Once known as ‘the woman who dresses America’, former J Crew creative director Jenna Lyons has entered the world of beauty with the launch of her own lash brand, LoveSeen, which came to Australia last year. Here, she chats with close friend and Mecca founder Jo Horgan about her leap into the beauty industry and her process behind forecasting future trends.

Fashion 130

Fashion ATS Planning Marketing 130

Retail Wire

MARCH 16, 2022

U.S. retail sales, excluding autos, rose 0.2 percent in February as consumers reduced their online spending and rising fuel prices drove dollar sales of gas. January’s retail sales number was revised upward to 4.9 percent, which demonstrates a solid economy despite numerous headwinds like rising prices.

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Consumer 130

Inside Retail

MARCH 16, 2022

Choice and Which? are among a consortium of consumer groups from nine countries calling for more regulation of the buy now, pay later (BNPL) industry. The group of 11 consumer groups also includes Financial Counselling Australia and the Consumers Federation of Australia, along with organisations from New Zealand, Sweden, Denmark and Korea. They have co-signed a statement calling on governments — including the Australian government — to more effectively regulate the growing BNPL sector, in order

Merchant Services 130

Merchant Services Consumer Payment Services Marketing 130

Retail Wire

MARCH 16, 2022

Brands and retailers are offering Ukrainians jobs, food and other forms of support following Russia’s attack on their country. Aldi, ASOS and Tesco are among 45 retailers in the UK with jobs available for Ukrainian refugees to fill.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

MARCH 16, 2022

Starbucks says its president and CEO Kevin Johnson will retire after 13 years with the company and founder Howard Schultz will step in as interim CEO from April 4 while the company seeks a permanent replacement. Johnson, who was named president in 2017, will act as a special consultant to the company until September and return to the company’s board.

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Returns Planning Marketing 130

Retail Wire

MARCH 16, 2022

Starbucks CEO Kevin Johnson has tendered his resignation to the company and will be replaced on an interim basis by the company’s former CEO, Howard Schultz, who stepped down in 2017.

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ATS 130

Inside Retail

MARCH 16, 2022

When most people think of outdoor brands, you’d forgive them for thinking of a sherpa climbing inaccessible peaks, or thrill junkies leaping out of helicopters to propel themselves down a snow-banked mountain. However, there’s a new breed of outdoor lifestyle brands seeking to bring the joy of the outdoors to the everyday person. Enter Australian start-up Zorali.

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Outdoor Finance Apparel Marketing 130

Cisco Retail

MARCH 16, 2022

Co-Authored by Nick Holden. It’s true that Converged Infrastructure (CI) has been around for a long time, even before public clouds became a default option for hosting applications. With the availability of benefits like consumption pricing, on-demand resources, and the flexibility to scale footprints up and down to align with application demand, many customers have migrated to the public cloud.

Payment Services 126

Payment Services Management Fulfillment Customer Experience 126

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

MARCH 16, 2022

Designer dress-renting platform Designerex has partnered with Australia Post to simplify the process of receiving returns. . The online marketplace provides designer clothing rentals to women across Australia, including designer clothing from brands like Louis Vuitton, Balmain, Camilla, and Zimmerman. Designerex co-founder Costa Koulis said the brand’s traditional e-commerce shipping outcomes were not equipped to service the fast-growing demand for marketplaces – and especially one where every i

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Returns Shipping Customer Experience Consumer 130

Cisco Retail

MARCH 16, 2022

Business continuity and disaster recovery (BCDR)—cybersecurity’s neglected middle children. BCDR gets no respect. It’s delegated down or relegated out. It’s practically a rite of passage for a junior security analyst to take on BCDR documentation. . So, you can imagine our surprise when disaster recovery was identified as the fourth strongest contributor to building a successful cybersecurity program.

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Planning Management ATS 116

Retail Wire

MARCH 16, 2022

Giant Food is offering free pickup for groceries with no minimum order. The grocer previously charged a $2.95 fee for grocery pickup. “E-commerce demand continues to escalate, as more customers discover the time-saving benefits of online shopping at Giant,” said Gregg Dorazio, director of e-commerce at Giant Food. “Free pickup on all orders makes this personalized service even more accessible.

Grocer 100

Grocer Shopping ATS 100

Hunton Andrews Kurth

MARCH 16, 2022

The metaverse is a new way to engage with computers through artificial intelligence (AI), widespread connectivity, augmented reality (AR) and virtual reality (VR). Instead of interacting with a two-dimensional application or website via screen and keyboard, the metaverse adds a figurative “third dimension” for users to explore in an intuitive, realistic manner.

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Advertising Promotions Consumer Marketing 115

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

MARCH 16, 2022

Starbucks said it will phase out the majority of its disposable cups by 2025, although not everyone is convinced the chain will meet its goal. The company is running a reusable cup pilot in six markets before scaling the program further.

Planning 100

Planning Marketing 100

Cisco Retail

MARCH 16, 2022

Cisco is a tech giant, but social good is at the heart of everything they do. Cisco’s 2021 Purpose Report highlighted several accomplishments in 2021, including: providing job training to roughly three million students worldwide, contributing $477 million to community programs globally and deriving 85 percent of its energy from renewable sources. Amy Poon, an Analyst Relations Manager at Cisco specializing in People, Policy, and Purpose said, “Industry analysts are primarily technology focused b

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Management ATS 105

Retail Wire

MARCH 16, 2022

Consumers are increasingly aware of how brands and retailers perform relative to employee relations, supply chain operations, etc. and they want these companies to do better. “Big issues like resource scarcity and global climate change and racial justice are becoming tangible to more and more communities and felt more deeply, and these are things that every company will have to reconcile in their culture and how they bring their products to market,” said Justin Davis, group strategy direct

Consumer 100

Consumer Marketing 100

Hyken

MARCH 16, 2022

Let’s go back to physics class for just a moment. Isaac Newton’s third law of motion states, “For every action in nature, there is an equal and opposite reaction.” I admit to struggling in physics, but this was one principle I understood. The other day, a friend quoted Newton’s third law, and it hit me. Not only does this happen in physics, but it also happens in business, specifically when there is bad customer service or a bad customer experience (CX).

Customer Experience 100

Customer Experience Management ATS 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

MARCH 16, 2022

Distribution and fulfillment centers are popping up all over New York City and its metropolitan area to help meet the demand for deliveries in this e-commerce market of 20.1 million people. Demand for warehouse space in the region has gone through the roof. “I’ve been doing this for 30-some-odd years, and I’ve never seen it like this,” said Rob Kossar, a vice chairman at JLL.

Fulfillment 100

Fulfillment Marketing ATS 100

Cisco Retail

MARCH 16, 2022

The office is no longer a place you go, it’s where you are. As a result, IT departments are building their networks to support a hybrid work model that ensures the delivery of applications and experiences and supports safe and sustainable workplaces both outside and inside the office. Be sure to join us for a live #CiscoChat on March 24 th at 10:00 a.m.

ATS 97

ATS 97

Retail Wire

MARCH 16, 2022

Walmart is looking to add 50,000 workers by the end of April. The company is looking to add associates to stores and its advertising and health/wellness businesses. Walmart added 100,000 employees to its workforce in 2021.

Health & Wellness 100

Health & Wellness Advertising 100

Retail Dive

MARCH 16, 2022

Over the past two years, $32 billion of online sales growth was the result of higher prices rather than more purchases.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Pro

MARCH 16, 2022

Data Analytics are important and should be applied to every aspect of business to get the most out of the data you collect. Continue reading → The post The Opportunities in Your Data first appeared on Retail Pro Blog.

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Retail Dive

MARCH 16, 2022

Kohl's didn't rule it out, saying it is entertaining potential bidders, but previously slammed recent takeover offers as inadequate.

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Retail Pro

MARCH 16, 2022

Omnichannel is running the show in retail, and omnichannel shoppers are the most valuable. Retailers can calculate how to reach their highest value demographic. Continue reading → The post Get the Omnichannel Word Out to Customers first appeared on Retail Pro Blog.

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Indigo 9 Digital

MARCH 16, 2022

By Tricia McKinnon , Emily McCullough and Ben Rudolph Brick and mortar retail is still the way most consumers like to shop. But with the growth of eCommerce consumers need a better reason to make a trip to your store. If you are struggling to increase your same store sales and are looking for ways to increase foot traffic here are 20 ideas taken from leading retailers that you can use to kick start sales. 1.

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Promotions Location Store Layout Shopping 64

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning