Retail TouchPoints

JANUARY 20, 2023

Kroger has entered a strategic collaboration with Google Cloud and Deloitte to use cloud technologies that will increase associate productivity across its nearly 2,800 stores nationwide. Kroger recently deployed a variety of Google Cloud data analytics, AI and ML tools, designed to empower store leaders and associates to make real-time operational decisions and deliver a better shopping experience for shoppers.

Management 306

Management Shopping ATS 306

Retail Focus

JANUARY 20, 2023

Space NK has revealed a newly expanded store, which is the largest in the company’s portfolio, and four times the size of its original location at Westfield London in White City. Covering 2,500 square feet of trading space, the new store will serve as a beauty shopping destination, tailored to customers’ needs and staffed by a team of Space NK experts.

Location 290

Location Beauty and Health Customer Experience Shopping 290

Retail TouchPoints

JANUARY 20, 2023

Google parent company Alphabet is following in the footsteps of fellow tech giants Amazon and Microsoft in making the “difficult decision” to lay off approximately 12,000 employees, according to a letter from CEO Sundar Pichai sent to employees on Jan. 20, 2022. Titled A Difficult Decision to set us up for the Future , Pichai — who leads both Google and Alphabet — said in his email that employees in the U.S. who were affected by the layoffs had already been notified.

Planning 305

Planning Marketing 305

Retail Focus

JANUARY 20, 2023

Louis Vuitton has launched a brand-new collection with world renowned artist Yayoi Kusama. To celebrate the launch in a standout way, Louis Vuitton has projected a colourful, moving Yayoi Kusama polka dot design onto the façade of Harrods; the first brand ever to do this. Running from 6 th January – 13 th February, Kusama’s mesmerising, multicoloured, and immersive, vision will inhabit the iconic department store.

Department Stores 264

Department Stores Fashion Planning ATS 264

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

JANUARY 20, 2023

A designer handbag probably isn’t the first thing that comes to mind as a vehicle for making the world a better place, but Stacey Boyd, Founder and CEO of the luxury ecommerce site Olivela , is out to prove that’s exactly what it can be. The site sells the same luxury goods you’ll find on NET-A-PORTER or Farfetch , at the same prices, except on Olivela 20% of the net proceeds goes to one of the site’s more than 25 cause partners.

Fashion 279

Fashion Checkout Marketing Shopping 279

Retail Wire

JANUARY 20, 2023

Nordstrom has lowered its sales and profit outlook for 2022 following a decline of 1.7 percent in the chain’s net sales for the last nine weeks of 2022. Nordstrom Rack, the retailer’s off-price business, saw sales fall 7.6 percent during the same period. “The holiday season was highly promotional, and sales were softer than pre-pandemic levels,” said CEO Erik Nordstrom.

Promotions 130

Promotions 130

Retail Wire

JANUARY 20, 2023

Wayfair cut five percent of its workforce in August and now plans to announce another round of layoffs as early as today after sales fell 13 percent for the first nine months of 2022 compared to a year earlier. Niraj Shah, the furniture retailer’s CEO, in November told analysts that more cuts would be coming. “We decided to be very aggressive around making sure that we’re not carrying any excess costs that forces to either drive up retails or not have the profit profile we want to have,” h

Planning 130

Planning 130

Retail TouchPoints

JANUARY 20, 2023

Hosting a kid’s birthday party at a home improvement retailer might seem like the actions of a particularly clueless sitcom dad, but it’s about to become a reality — and a fun one at that. Lowe’s will pilot Build A Birthday, an immersive environment where young do-it-yourselfers can celebrate with their family and friends, in 10 stores around the country.

ATS 278

ATS Promotions Marketing Store Operations 278

Retail Wire

JANUARY 20, 2023

A report by Consumer Intelligence Research Partners (CIRP) claims that Amazon.com has lost Prime subscribers since last July. Amazon spokesperson Maggie Sivon said, “Just because an analyst firm reports something doesn’t make it true or fact, and in this case, the research is not accurate. Prime membership continues to grow as the value members receive continues to increase.

Consumer 130

Consumer 130

Retail TouchPoints

JANUARY 20, 2023

Wayfair is advancing its plan to right-size its cost structure, with the goal of $1.4 billion in annualized cost savings by laying off an additional 1,750 employees, which represents 10% of its global workforce as of Dec. 21, 2022. Approximately 1,200 of the affected workers will be part of the corporate team, which is being cut by 18%. The changes are designed to eliminate management layers to help the retailer become more agile.

Returns 278

Returns Planning Marketing Management 278

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

JANUARY 20, 2023

The yield of citrus fruits coming from farms in Florida has been dramatically reduced as a result of two hurricanes, citrus disease and an unexpected freeze. Less than half of last year’s crop, which itself was a poor year, is expected to be picked this year. That has led to a substantial increase in prices.

100

100

Retail TouchPoints

JANUARY 20, 2023

Levi Strauss & Co. (LS&Co) has named Jason Gowans to the new post of SVP and Chief Digital Officer, effective Feb. 6, 2023. He will report to LS&Co President Michelle Gass and be responsible for engineering, data, AI and digital product management, spearheading efforts for both ecommerce and the digital go-to-market. Jason Gowans Gowans spent the past 10 years at Nordstrom in a variety of marketing, data science and digital roles, most recently as SVP of Digital Commerce, leading the

Consumer 276

Consumer Marketing Management ATS 276

Retail Wire

JANUARY 20, 2023

Amazon.com is allowing its lease on an office tower near its headquarters in downtown Seattle to expire in April. It marks only the second time that the company has allowed that to happen. Amazon has recently announced 18,000 job cuts, including 1,852 people in Seattle and another 448 in Bellevue, WA.

100

100

Retail TouchPoints

JANUARY 20, 2023

Amazon is ending its long-running charitable giving program AmazonSmile , saying that after a decade in operation it has not created “the impact that we had originally hoped.” Instead, the company said it plans to pursue and invest in “other areas where we’ve seen we can make meaningful change.” The news was announced to Amazon customers via email and in a blog post on Jan. 18, 2022.

Planning 162

Planning ATS Marketing 162

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

JANUARY 20, 2023

A regional director of the National Labor Relations Board’s office in Tampa, FL, said that Starbucks managers at a store in Estero engaged in unlawful threats and retaliation against workers in the lead-up to a union election at the store. The actions were so egregious, according to the NLRB, that the agency may require Starbucks to recognize and bargain with Starbucks United despite the election having gone in the favor of the employer.

Management 100

Management ATS 100

Hunton Andrews Kurth

JANUARY 20, 2023

On January 3, 2023, an Illinois state court entered a preliminary approval order for a settlement of nearly $300,000 in a class action lawsuit against Whole Foods for claims that the company violated the Illinois Biometric Information Privacy Act (“BIPA”). The plaintiffs alleged that Whole Foods unlawfully collected voiceprints from employees who worked at the company’s distribution centers.

ATS 106

ATS 106

Retail Wire

JANUARY 20, 2023

The Federal Trade Commission is proposing a new rule that would eliminate the use of non-compete agreements in most employment contracts. The agency contends that such agreements drive down the incomes of all workers and not just those who have agreed to such clauses as terms of employment. Research shows that women and people of color are more adversely affected by such contracts.

100

100

Talking Retail

JANUARY 20, 2023

The Morrisons Daily franchise is continuing its expansion with two Nisa Local stores in Luton switching groups. The two Bedfordshire shops, known as Molly’s Stores, have been with Nisa for 15 years. One, in St Dominic’s Square, has already switched to Morrisons Daily, while the second, in Ravenshill Way, is set to do so in.

Shopping 98

Shopping ATS 98

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

JANUARY 20, 2023

Fast-food and quick-serve restaurant chains including Chipotle, White Castle and Wing Zone have put robots to work in their kitchens to serve customers food. “The tide has turned, this is no longer a question of are robotics coming to the industry,” said Jake Brewer, chief strategy officer at Miso Robotics. “It’s a foregone conclusion. The question is at what pace and in what form.

ATS 100

ATS 100

VMS

JANUARY 20, 2023

Successful retailers recognize the importance of delivering retail environments that enhance the experience for their customers. With so many options and channels available to shoppers today, a focus on optimizing the brick-and-mortar experience has become a greater priority for retailers and designers. Efforts to enhance that physical and personal shopping experience walk a fine line between trendy and traditional.

Apparel 98

Apparel Specialty Retailers Shopping Fulfillment 98

Retail Dive

JANUARY 20, 2023

The retailer’s 630,000-square-foot Shepherdsville location is now listed as available for lease starting July 1.

Planning 116

Planning Location 116

VMS

JANUARY 20, 2023

Levi Strauss & Co. (San Francisco) has hired Jason Gowans as Senior VP and Chief Digital Officer, effective Feb. 6. In this new role within the company, Gowans will focus on bringing together LS&Co.’s engineering, data, AI and digital product management to spearhead digital efforts both for e-commerce and the digital go-to-market. Gowans was previously at Nordstrom (Seattle), where he spent the past 10 years in a variety of marketing, data science and digital roles, serving most recently

Department Stores 92

Department Stores Apparel Consumer Marketing 92

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

JANUARY 20, 2023

But the retailer's seasonal results reflect margin consistency, and its focus on inventory management could pay off, some analysts say.

Inventory Management 106

Inventory Management Management 106

VMS

JANUARY 20, 2023

Harley-Davidson (Milwaukee) has enlisted Heatherwick Studio, a London-based design firm, to create a public park at the headquarters of the motorcycle maker. Heatherwick Studio will lead the creative delivery of the project at Harley-Davidson’s Juneau Avenue campus, which will see a concrete site turned into a “civic and soulful green gathering space that can be used by everyone, including employees and the local community,” according to a media release.

Planning 90

Planning Management Marketing ATS 90

Retail Dive

JANUARY 20, 2023

The layoffs affect almost 4% of the luxury retailer’s workforce, which had more than doubled since it separated from the brick-and-mortar operations.

94

94

VMS

JANUARY 20, 2023

Showcase (Brampton, Ontario), a fast-growing retail chain that calls itself “Home to the Hottest Trends,” has opened two more New York-area stores, in the Hudson Valley and on Long Island. Those outlets join existing outlets in Brooklyn and Staten Island. The chain’s customers are encouraged to “try it before you buy it” with a constantly changing inventory of products open and on display, the area’s Patch news site reports in its story on the two new spaces.

Shopping 85

Shopping 85

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Dive

JANUARY 20, 2023

The distressed retailer has until March 13 to regain Nasdaq listing compliance by submitting the financial report.

110

110

Independent Retailer

JANUARY 20, 2023

Sourcing closeout and liquidation wholesale suppliers is a great way for retailers to purchase merchandise on a budget. Many of these companies get their products from retailers that are going out of business, from unwanted customer returns, or shelf pulls — ultimately offering you the best deal for these cheaply-sourced items. What Are Wholesale Liquidators?

Beauty and Health 75

Beauty and Health Wholesale Accessories Returns 75

Retail Dive

JANUARY 20, 2023

The e-commerce giant is ending its AmazonSmile program after a decade and the styling service is seeking out CEO applicants via social media.

98

98

A1 Retail

JANUARY 20, 2023

The countdown is on for acclaimed bar and restaurant, The Botanist, to open its doors at The Glass Works square in Barnsley. Cocktail lovers will be able to get their hands on the venue’s famous innovative drinks from Monday 27 th February, when the venue is set to welcome in guests for the first time. An eagerly anticipated new bar and restaurant for locals, Barnsley’s winers and diners can look forward to The Botanist’s world-class cocktails, extensive craft beer offering and signature hanging

Outdoor 59

Outdoor Shopping ATS 59

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning