Wed.May 18, 2022

article thumbnail

28 Brands Sign Charter to Mitigate Racially Biased Experiences in Retail Environments

Retail TouchPoints

Sephora and 27 other retailers, along with the Open to All nonprofit, have signed the Mitigate Racial Bias in Retail Charter, marking their commitment to concrete steps that will improve equality across the industry. The charter is designed to create a more welcoming environment for all by reducing racially biased experiences and unfair treatment of shoppers.

article thumbnail

How coaching influences retail sales culture

Inside Retail

It’s time to get that great sales team of yours delivering the best possible well-rounded customer experience. Here’s the coaching framework to make that happen: Sales training alone won’t cut it anymore. Research shows that a combination three key elements can increase sales performance by an average between 41 to 55 per cent. Let’s do the maths. 1 + 2 + 3 = 55.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Nordstrom Local to Summer in the Hamptons

Retail TouchPoints

Taking its Nordstrom Local pop-up concept to swanky environs this year, the luxury retailer will open an 850-square-foot location in Southampton, N.Y. from May 27 through Sept. 7. Nordstrom customers will have access to an array of services at this location as visitors descend upon the town that is known as a summer haven. Blending its digital and physical shopping experiences and emphasizing sustainability, the Hamptons Nordstrom Local pop-up will offer: Nordstrom.com and NordstromRack.com orde

Returns 278
article thumbnail

Opinion: Our customers will vote on climate action with their wallets

Inside Retail

Incredibly, climate action barely rates a mention in this year’s election campaign, yet a significant national survey undertaken during the heart of the pandemic revealed that – even in the midst of that crisis – Australians were more concerned about climate change than Covid-19. Those Australians are of course voters, customers and workers who power our economy.

article thumbnail

From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

‘Like a True New Yorker,’ Century 21 Plans 2023 Comeback in Original NYC Location   

Retail TouchPoints

Famed off-price luxury retailer Century 21 will return to its original flagship location in downtown NYC in spring 2023, after filing for bankruptcy in 2020 and shuttering all 13 of its stores. The 60-year-old institution was a destination for locals and tourists alike, known for its motley (often chaotic) assortment of designer brands at bargain prices.

Location 278
article thumbnail

New tenants sign up at Cwmbran Centre Wales

Retail Focus

Four new and exciting retailers are coming to Cwmbran Centre, Wales, after agreeing lease terms with the owner of the town’s leading retail destination. The new occupiers – Geek Retreat, H & T Pawnbrokers, USA Toys Ltd, and Star Sports Bet – are all fitting out their respective stores, ready to open to the public in the next few weeks, said national commercial property and investment company LCP.

ATS 162

More Trending

article thumbnail

Businesses join forces in campaign to turn up the heat on climate action

Inside Retail

A coalition of businesses led by non-alcoholic beer brand Heaps Normal has launched a campaign to get climate action back on the radar of Australia’s politicians. The campaign, called This Is Not Normal, is centred around an open letter urging politicians to take the science behind climate change seriously, and has been signed by dozens of businesses, including Fable Foods, Koskela and Zero Co.

article thumbnail

RICE 2022: How Nike, H&M and Razer are Putting ‘Phygital’ Retail Into Practice

Retail TouchPoints

The value of blending digital innovation with environmental design to create next-generation retail experiences is the message Tom Philipson, Founder and CEO of strategy and design firm YourStudio , shared during the design:retail Conference and Expo session titled Radical Retail: Connected Future at the Retail Innovation Conference and Expo. “What has changed over the last couple of years is the idea around phygital identities,” said Philipson.

Consumer 286
article thumbnail

How work-from-anywhere is creating a new market for home office supplies

Inside Retail

The shift to remote working has posed a significant challenge to businesses in recent years: how to replicate the office environment – standing desks, ergonomic chairs and the latest computer equipment – in employees’ homes? In the early days of the Covid-19 pandemic, many people scrambled to create makeshift workstations at home. Kitchen tables were turned into desks; office chairs and computer monitors were requisitioned from headquarters.

Marketing 130
article thumbnail

Three Ways Murals Paint the Way for Retailers to Transform the Consumer Experience

Retail TouchPoints

Great marketing has always been about creativity — cutting through the noise and connecting with consumers requires developing an advertising strategy that is both captivating and authentic. So how can a retailer tap into current culture and inspire engagement? The short answer: through art. Muros conducted a survey of approximately 1,000 people across the country to better understand how art-driven advertising resonates with consumers.

Consumer 284
article thumbnail

The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

article thumbnail

CEOs see a recession on the way

Retail Wire

Sixty-eight percent of CEOs surveyed by The Conference Board expect that the Federal Reserve’s efforts to reign in inflation will lead to a recession. Only 11 percent of those surveyed expect that the recession will be long running. Dana Peterson, The Conference Board’s chief economist, warned against self-fulfilling prophecies. “You can always talk yourself into a recession,” he said. “If businesses start shedding jobs in anticipation of a recession, that is going

article thumbnail

Jane.com Appoints New CTO as it Sets Sights on Marketplace Transformation

Retail TouchPoints

Boutique marketplace Jane.com has hired David John Smith to serve as the company’s new CTO as it moves forward with its transformation from a three-day flash-deal platform into an evergreen selling model. Smith’s appointment follows Jane’s $40 million investment from Tritium Partners , as the marketplace marks $1 billion in sales to date. As home to more than 2,000 small businesses, many of which are women- and minority-owned, Jane is positioning itself to become a destination for a more custome

Boutique 253
article thumbnail

Apple reveals software to make its products more inclusive

Inside Retail

Apple has unveiled new software features aimed at helping make it easier for users with disabilities to navigate, connect and get the most out of its products. The tech giant said the updates combine the company’s latest technologies to deliver customisable tools for users and build on Apple’s long-standing commitment to ensuring the products work for everyone.

ATS 130
article thumbnail

Great Event Planning Courses for Your Business

Small Biz Trends

On the small business scale or in the corporate world, launching a product or a service requires a campaign. Running a successful campaign can be the deciding factor that puts the product or the service in the leading position. Events play a big role in campaigns, marketing and advertising. Possessing great skills in event planning directly impacts the performance of your campaign.

Planning 127
article thumbnail

Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

article thumbnail

How to manage the cultural divide in the workplace

Inside Retail

Adapting to the culture of a new market isn’t just about switching up your packaging or rebranding your company’s name so that it works overseas, although these things are important. Cultural differences begin with how a place looks or feels, what people eat and wear and how they speak, but it goes much deeper than that. This is where the complexity starts and where problems pop up.

article thumbnail

Netflix lays off about 150 workers

Retail Wire

Netflix announced it is laying off about 150 people, about two percent of its workforce, as it deals with slowing revenue growth. The streaming movie service lost about 200,000 subscribers in the first quarter after pulling out of Russia over that nation’s war with Ukraine. Netflix had about 700,000 subscribers in Russia.

100
100
article thumbnail

How to Make a Poster in PowerPoint

Small Biz Trends

Microsoft PowerPoint is a go-to tool for most of us to show presentation ideas to our audiences. But you can also use it to design poster presentations. Whether for advertising or promoting an event, PowerPoint lets you create a poster for any purpose. In this article, you will learn how to make a poster in PowerPoint step-by-step. Additionally, you will know proven tips to design your poster to make it more appealing.

article thumbnail

McD’s and Wendy’s sued for placing ‘deceptive ads’

Retail Wire

A federal class action lawsuit has been brought against McDonald’s and Wendy’s alleging that the two chains misrepresent the size of their beef patties and sandwich toppings in ads. Wendy’s features undercooked patties that appear up to 20 percent larger than in real life, according to the suit. McDonald’s engages in a similar practice.

100
100
article thumbnail

Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

article thumbnail

14 Top Health Influencers

Small Biz Trends

If you run a business in the health and wellness industries, influencer marketing may be a powerful tool. Running a marketing campaign with these popular content creators can help you reach your ideal audience. This method is powerful for a huge array of brands, whether you’re an influencer marketing expert looking for new partnerships within the healthcare niche or a newbie who wonders things like “ what is Cameo?

article thumbnail

Coke’s new bottles hang onto their caps

Retail Wire

Coca-Cola is introducing new bottle caps that stay attached after opening. The change is expected to reduce the number of caps that go lost and are not recycled. The new hinged caps started rolling out yesterday in Scotland and will be adopted across the UK by 2024. The company did not indicate if the new caps would be used in the U.S.

100
100
article thumbnail

14 Best Mobile App Development Companies

Small Biz Trends

Mobile apps provide immense benefits to customers and help with retention, loyalty, and engagement. Building apps that customers want may not sound easy, but if done correctly, they can add more value to your businesses and help customers connect with your brand. There are many benefits of having an app , which is why it’s essential to work with a professional app development company to get the best customer experience possible.

Location 105
article thumbnail

Lowe’s sales fall short of Wall Street’s expectations

Retail Wire

Lowe’s pointed to colder spring weather as the cause of a decline in demand for outdoor supplies in the first quarter. The home improvement retailer posted net sales of $23.66 billion, below the $23.76 billion expected by analysts. The chain’s earnings were $3.51 a share, above the $3.22 consensus.

Outdoor 100
article thumbnail

How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

article thumbnail

Answer the Question the Right Way?

Hyken

Sometimes a customer asks a question, and then either doesn’t understand or like the answer. And sometimes, it’s more than just a misunderstanding or a breakdown in communication. Maybe it’s because the employee doesn’t want to take the time to answer the question correctly. Or sometimes employees are asked the same question so many times that they get sick and tired of customers asking, and it shows in the way they respond and act.?

Shopping 100
article thumbnail

Apple delays workers’ return to offices as COVID cases rise

Retail Wire

Apple has put off a plan that had workers returning to its offices three days a week starting May 23, citing increased cases of COVID-19. The technology giant, which has had workers reporting to their offices two days a week, is requiring people to wear masks in common areas.

Returns 100
article thumbnail

Azor-Led Partnership to Develop Wawa Store Near Midtown Plaza in Plantation, Florida

Shopping Center

Plantation, Fla. — A partnership led by Beth Azor of Azor Advisory Services has announced plans to break ground on a Wawa convenience store at 100 Pine Island Road in Plantation. The development will be located adjacent to Midtown Plaza,… The post Azor-Led Partnership to Develop Wawa Store Near Midtown Plaza in Plantation, Florida appeared first on Shopping Center Business.

article thumbnail

Every state has gas prices $4 or up

Retail Wire

Gas prices in every state are now $4 or higher, marking the first time that has happened in the history of the U.S. The average cost for a gallon gas nationally is $4.52.

100
100
article thumbnail

Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

article thumbnail

Zero Trust Security for Governments

Cisco Retail

In the age of hybrid work and cloud, cybersecurity needs to evolve to defend the changing network perimeter. The perimeter is no longer the organizational firewall, but then at the edge, with your remote users, IoT devices, and applications residing in the cloud. Zero Trust versus the Traditional Security Model. Zero trust security is gaining more attention in organizations, including Public Sector agencies.

article thumbnail

Former Disney CEO Iger invests in Gopuff

Retail Wire

Bob Iger, former CEO and chairman of Disney, has become an investor and advisor to Gopuff, the ultrafast delivery startup. Gopuff has been valued at $15 billion.

ATS 100
article thumbnail

Spotlight: Dooeys Reimagines Slippers to Make Them Supportive and Sustainable

Small Biz Trends

Shoppers have had two main choices when it comes to at-home footwear: outside shoes or flimsy, unsupportive slippers. But Dooeys aims to change that. The company takes the simple concept of slippers and turns them into a quality, sustainable item. Read on for the company’s journey in this week’s Small Business Spotlight. What the Business Does.

Outdoor 98
article thumbnail

After heightened demand during the pandemic, growth at Home Depot and Lowe's begins to normalize

Retail Dive

A cooler spring delayed sales during Q1, but Home Depot's position among professionals helped it weather challenges better than its rival.

ATS 114
article thumbnail

2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.