Retail TouchPoints

JULY 20, 2022

With supply chain disruptions still making headlines, small and mid-sized businesses (SMBs) looking to remain competitive may contend with inventory challenges and rising rates of theft and damage in the last mile. In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. A new research report conducted by UPS Capital, Personalized Shipping Experiences: The Next Frontier for eCommerce , shows that personalized shipping

Shipping 317

Shipping Merchant Services Payment Services Consumer 317

Inside Retail

JULY 20, 2022

Trans-Tasman retailer Strandbags has launched a new travel lifestyle brand called Nere. The new brand will release two seasonal fashion-inspired ranges each year, including travel bags, suitcases and accessories. Felicity McGahan, group CEO at Strandbags, described the new brand as a “key milestone” in modernising Strandbags’ travel offer. “We saw the opportunity to take our already successful Flylite travel brand and re-imagine it to become a travel lifestyle brand, suitable for today’s m

Accessories 246

Accessories Fashion ATS 246

Retail TouchPoints

JULY 20, 2022

Global conflicts, economic uncertainty and volatile demand patterns have thrown supply chains (and the retailers that rely on them) for a loop. In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supply Chain Management 301

Supply Chain Management Customer Experience Shipping Management 301

Inside Retail

JULY 20, 2022

“We do good classic burgers in a friendly environment, using the best ingredients. We’re not trying to be everything to everybody.”. The Royal Stacks burger restaurant started in 2016 but founder Dani Zeini’s burger journey began earlier, at Dandenong Pavilion, Grand Trailer Park Taverna, and Truck Stop Deluxe. He wrote on Instagram after closing the Grand Trailer Park Taverna in lockdown, “At its peak, just before we shut the doors, we were getting almost 2,000 people through the doors a week.

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Planning Location ATS 240

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

JULY 20, 2022

Save A Lot has entered a new partnership with RangeMe to scale the discount grocer’s sourcing efforts for new and innovative products. The deal will help Save A Lot fulfill its mission of providing consumers with products that meet their needs via new product discovery of emerging and established brands. RangeMe will provide Save A Lot with access to more than 200,000 suppliers as well as the ability to leverage a simplified submission process for suppliers interested in getting their prod

Grocer 283

Grocer Fulfillment Marketing Management 283

Tokinomo

JULY 20, 2022

Times and trends are changing rapidly. Nowadays, sustainability and green initiatives are the centers of attention. The Planet is hurting and the retail industry is definitely part of the problem. That’s why conscious customers expect more from brands and retailers.

Green Retail 177

Green Retail Shopping 177

Retail Wire

JULY 20, 2022

Calls for a boycott of Walgreens are growing after two incidents where workers at different stores refused to sell customers condoms and oral contraceptives. “Instances like this are very rare and our policies are designed to ensure we meet the needs of our patients and customers while respecting the religious and moral beliefs of our team members,” said Fraser Engerman, the senior director of external relations for Walgreens.

Management 189

Management ATS 189

Retail TouchPoints

JULY 20, 2022

PVH Corp. , which manages brands including Calvin Klein and Tommy Hilfiger , has named David Savman as its new EVP and Chief Supply Chain Officer. He will join the company later this year, succeeding Sarah Clarke who will be leaving PVH on Oct. 31, 2022 to pursue other interests. David Savman. Savman will be responsible for global supply chain and sourcing strategies for PVH’s brands and will report to CEO Stefan Larsson.

Management 263

Management Planning Marketing Fulfillment 263

Inside Retail

JULY 20, 2022

Amazon has taken legal action against more than 10,000 Facebook group administrators who attempt to orchestrate fake reviews on Amazon in exchange for cash or free goods. The US-based global online retailer says the purpose of the groups is to enlist people who are willing to post incentivised and misleading reviews on Amazon’s stores in the US, the UK, Germany, France, Italy, Spain, and Japan. ‘Amazon Product Review’ – which had more than 43,000 members before Meta removed the

Accounting 130

Accounting 130

Retail TouchPoints

JULY 20, 2022

Macy’s is continuing to expand its smaller-format, off-mall presence with plans to open three new Market by Macy’s locations and one joint Market by Macy’s/ Macy’s Backstage store by this fall. The Market by Macy’s small-format stores are a key pillar of the company’s Polaris transformation strategy , which is focused on repositioning the department store’s physical footprint to better serve customers and support omnichannel growth.

Planning 262

Planning Location Marketing Shopping 262

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

JULY 20, 2022

Australian gin brand Four Pillars recently launched a revamped and expanded distillery in its hometown of Healesville in the Yarra Valley, complete with a new bar, a gin garden, and more hospitality experiences to come. The new space more than doubles the business’ footprint and was constructed using recycled and upcycled materials. Over the course of the next year, it’s estimated up to 200,000 people will visit the updated distillery, Four Pillars co-founder and brand director Matt Jones

Location 130

Location ATS 130

Retail TouchPoints

JULY 20, 2022

While consumer expectations have continuously shaped retailers’ strategies, tech choices and best practices, COVID-19 accelerated this rate of change. The result? The best practices employed by the “leading-edge” and “innovative” brands quickly became the standards for every company to compete against. Where does that leave retailers today, especially as they develop their holiday plans and finalize their budgets for 2023?

Consumer 260

Consumer Customer Experience Inventory Management Shopping 260

Inside Retail

JULY 20, 2022

Facebook rebranding to Meta late last year wasn’t the beginning of our collective metaverse journey, merely the latest step, which served to further highlight how its role is growing beyond gamers. In Facebook and other metaverses, people can work and do business, play games, meet up, learn and shop. The more people start living in the metaverse, the more they are going to spend real (digital) money.

Shopping 130

Shopping Promotions Consumer Apparel 130

Retail TouchPoints

JULY 20, 2022

Walgreens and CAMP have partnered for a bit of summer fun before the school year begins while also promoting sun safety. Combining the wellness foundation of Walgreens and the family experience focus of CAMP, the retailers will offer an Ultimate Beach Day Bundle, a complimentary limited-edition Walgreens- and CAMP-branded beach bag filled with: Walgreens Sport SPF 50; Walgreens Sunburn Relief Gel; Walgreens Flexible Fabric Adhesive Bandages; Walgreens Vitamin C Gummies; Walgreens x CAMP original

Promotions 242

Promotions Location ATS 242

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

JULY 20, 2022

Blundstone boots are about to get a lot smarter, thanks to a new research project from Monash University, which is embedding sensors in the soles of the shoes to capture real-time information about the posture and gait of the people who wear them. The project aims to understand the physical strain that doctors, nurses and healthcare workers face in the workplace, such as being on their feet for long hours and lifting heavy loads, and give them feedback, so they can take steps to reduce the impac

Target Market 130

Target Market Marketing Consumer Planning 130

Retail TouchPoints

JULY 20, 2022

Meta has added virtual fashion retailer DressX to the roster of partners creating digital clothing for its new Avatars Store, multiple sources report. Other brands already signed on to create virtual outfits for Meta platforms include Balenciaga , Prada and Thom Browne. Zuckerberg questioned, “Am I cool enough to wear that?” upon seeing his avatar in one of the new digital Balenciaga looks when Avatars Store launched in June.

Fashion 222

Fashion Apparel Social Commerce Marketing 222

Inside Retail

JULY 20, 2022

The topic of purpose has been trending for long enough now that the conversation has shifted from whether purpose is important, to how an organisation discovers and embeds its purpose within the business. This raises the question: who should lead this work? Some might argue that this is the role of HR, because your own people must own purpose, first and foremost.

ATS 130

ATS 130

Retail Wire

JULY 20, 2022

The national average for a gallon of unleaded regular gas currently stands at $4.495, according to AAA. “We see prices decline this quickly about as often as the Cubs win the World Series … maybe twice a century,” said Patrick De Haan, GasBuddy’s head of petroleum analysis.

ATS 130

ATS 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Cisco Retail

JULY 20, 2022

Contributing Author: Marcus Moffett , CTO and Senior Director of Engineering and Architecture, U.S. Public Sector. Digital transformation, various regulations, increasing frequency and sophistication of cyber security threats, and new paradigms such as IoT and hybrid work are transforming enterprise networks and making them more complex to manage. These networks need a modern network management system to run the network efficiently through intelligent automation, securely through easy-to-adminis

Telecommunications 136

Telecommunications Management 136

Retail Wire

JULY 20, 2022

Banks will charge retailers as much as $2.5 billion to process credit card transactions during the back-to-school season. “These fees have been soaring for years but are particularly burdensome when families are hit with the high inflation that has weakened buying power this year,” said Doug Kantor, general counsel at the National Association of Convenience Stores and an executive committee member at the Merchants Payments Coalition.

Merchant Services 130

Merchant Services Payment Services ATS 130

Hyken

JULY 20, 2022

I’m going to break just a bit from my typical customer service/customer experience ideas and share another lesson: Different is better than better. . This was my big takeaway as I listened to supermodel, talk show host, producer, writer, actress, and entrepreneur Tyra Banks share her life story at CCW (Contact Center Week), the industry’s largest conference and trade show of its kind.

Customer Experience 114

Customer Experience Fashion ATS 114

Retail Wire

JULY 20, 2022

Kroger’s Home Chef meal kit company has opened a 181,000-square-foot production center in Douglasville, GA. The facility includes a full-service corporate kitchen for meal prep and batch production. “Our Atlanta facility is a foundational part of delivering high-quality meals to our customers in the South and beyond,” Erik Jensen, CEO of Home Chef, said in a statement.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

JULY 20, 2022

The company stressed the need for collaboration between businesses, social media platforms and law enforcement to prevent fraudulent reviews.

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Retail Wire

JULY 20, 2022

A McDonald’s, Dairy Queen and Wendy’s in Marshfield, MO, got into some trolling with their store signs last week. It all began with the McDonald’s posting a message: “HEY DQ! WANNA HAVE A SIGN WAR.” The local DQ replied on its sign: “WE WLD BUT WERE 2 BUSY MAKIN ICECREAM.” That reply was an obvious dig at McDonald’s for publicly known problems with its ice cream machines.

ATS 100

ATS 100

Shopping Center

JULY 20, 2022

The changes in the real estate world due to developments in technology and the COVID-19 pandemic are enormous. The retail shopping center of today would be unrecognizable a decade ago. But we live in a world of change, and so… The post Keeping Up in a Changing World appeared first on Shopping Center Business.

Shopping 105

Shopping 105

Retail Wire

JULY 20, 2022

Chipotle has permanently closed a restaurant in Augusta, ME, whose workers filed a petition to join a union last month. The chain said that the decision to close was based on an inability to run the restaurant due to “excessive call-outs and lack of availability from existing staff.” Chipotle United, which seeks to represent the restaurant’s workers, said the company was engaging in “union busting 101” and trying to discourage employees at other locations from seeki

Location 100

Location ATS 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Small Biz Trends

JULY 20, 2022

The U.S. Department of Justice said in a statement a Southern California man has been sentenced to 11 years and three months in prison over Paycheck Protection Program (PPP) loan fraud. California Man Sentenced for PPP Loan Fraud Scheme. Robert Benlevi, 53, of Encino received a 135-month sentence following his March conviction for bank fraud, making false statements to a financial institution, and money laundering.

Payment Services 105

Payment Services Accounting Finance ATS 105

Retail Wire

JULY 20, 2022

Dove upended branding in the personal care category with its 2004 “Real Beauty” campaign. Ever since then the company has attempted, not always successfully, to live up to the brand image it presented back then.

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Small Biz Trends

JULY 20, 2022

Cyber security is about protecting individual computer systems and networks from cyber-attacks. It involves best practices and technology to prevent security breaches. Don’t think you need to concern yourself with this? Take a minute to read these cyber security statistics you should know. They will help to change your mind. Security professionals predict cyber criminals will cost their victims $10.5 trillion by 2025.

Fulfillment 105

Fulfillment Management Accounting Marketing 105

Retail Wire

JULY 20, 2022

Online retailers including Wayfair will need to raise cash within a few years based on their current burn rates. Wayfair, which had positive cash flow for the past two years as consumers spent freely to make their homes more livable, is expected to burn through cash this year and in 2023.

Consumer 100

Consumer 100

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning