Retail TouchPoints

NOVEMBER 16, 2021

Sephora has launched same-day delivery in both the U.S. and Canada through a partnership with Delivery Solutions. The platform offers Sephora access to an ecosystem of delivery providers and provides shoppers with features including real-time delivery tracking, estimated time of delivery and live chat. “At Sephora, our priority is to deliver a seamless experience to all of our clients, and this partnership with Delivery Solutions was the natural next step in the evolution of maximizing efficienc

ATS 298

ATS Fulfillment 298

Inside Retail

NOVEMBER 16, 2021

Department-store chain M&S has joined hands with the UK rental platform Hirestreet to venture into the rental sector ahead of the year-end season. . The launch of M&S clothing rentals follows its recent investment in the Zoe Group, the operator of Hirestreet, through its Founders Factory Joint Venture accelerator program. The first rental edit consists of more than 40 womenswear pieces from its Autograph own-label range and dresses from the M&S x Ghost Collaboration.

Fashion 246

Fashion Department Stores Marketing Planning 246

Retail TouchPoints

NOVEMBER 16, 2021

Customer standards for digital commerce experiences keep increasing, with 88% saying they expect companies to “accelerate digital initiatives” because of the pandemic. Companies that want to win and keep customers’ business now must find ways to deliver experiences that meet those expectations — and then continue to improve on those experiences. The most effective way to deliver on those expectations is by providing immersive experiences.

Outdoor 278

Outdoor Customer Experience Returns Fulfillment 278

Retail Focus

NOVEMBER 16, 2021

In the fluctuating world of retail and the exponential rise of e-commerce, accelerated by lockdown restrictions during the pandemic, the future of bricks and mortar retail spaces has come into question. However, the sentiment in the sector is that physical stores are far from dead. . In fact, while many retailers quickly expanded their online sales capacity in the wake of Covid-19, physical stores remained an essential element in many businesses as a click-and-collect facility.

Boutique 246

Boutique Marketing ATS 246

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

NOVEMBER 16, 2021

TikTok has launched a pilot for its new Creative Exchange portal , aimed at helping brands develop TikTok-specific ads that will resonate with the platform’s users. The portal expands on a host of new advertising formats that TikTok rolled out in late September 2021. Because of the unique style of the TikTok platform — both in terms of technique and substance — the company is not shy about the fact that success relies on creating content that’s tailor-made for TikTok.

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Advertising Management Planning ATS 264

Inside Retail

NOVEMBER 16, 2021

Plus-size fashion firm City Chic Collective saw earnings drop by $1 million a month due to store closures across its network, having lost 37 per cent of its trading days since its full-year results in August. However, with all its stores now open and trading into the busiest time of the year, chief executive Phil Ryan is confident the business’ brands will perform well over the holidays.

Fashion 246

Fashion Marketing Planning Accessories 246

Tokinomo

NOVEMBER 16, 2021

The store shelf is an important touchpoint on the customer journey of any shopper. From the decision to go to the store up to going home with the products, there are a few touchpoints where brands need to pay attention to how they are perceived by customers. Even the smallest detail can make it or break it for the shopper.

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Inside Retail

NOVEMBER 16, 2021

Fitness giant Peloton landed in Australia recently and has since rolled out several interactive showrooms in Sydney, in addition to its 115-plus stores in the US, UK, Germany, and Canada. Each showroom provides customers with a community hub to test Peloton’s range of products, including the Peloton Bike and Peloton Bike+, while shopping its new private-label apparel range.

Apparel 147

Apparel Management Shopping Marketing 147

Retail Focus

NOVEMBER 16, 2021

Keeping your employees motivated, engaged and enthusiastic is high on every business owner’s list. But is coffee really so wonderful that it can keep your workplace morale healthy, as well as your energy levels in check? Read on, to find out why every office needs a plentiful supply of good coffee… 1. It boosts workplace relationships. Having a coffee with colleagues is a great way of advancing those work relationships, without the fuss and commotion of a teambuilding event.

Promotions 130

Promotions ATS 130

Inside Retail

NOVEMBER 16, 2021

Australian daigou social commerce business AuMake has raised $2.2 million through a placement aimed at powering the business’ post-Covid, and post-transformation, strategy. Led largely by existing shareholder Novus Capital, the placement will see 131,000,000 new shares issued at a value of $0.017 per share. “The strong support we have received from new and existing investors reflects the long-term strategic thinking of the Company in combination with operational discipline, to position the busin

Social Commerce 130

Social Commerce Promotions Returns Marketing 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

NOVEMBER 16, 2021

Walmart said it expects a same-store sales gain in the U.S. of over six percent for the full year, up from its previous guidance of a five to six point gain. The retailer expects a strong holiday quarter with inventory levels up 11.5 percent. It also reported gains in grocery market share in the most recent quarter as consumers came to its stores looking for deals in the face of rising inflation.

Consumer 130

Consumer Marketing 130

Inside Retail

NOVEMBER 16, 2021

Liquor chain Dan Murphy’s has launched an online gifting hub, specialising in hampers and a bespoke wine collection, which has gone live in time for the Christmas season. The hub hosts a range of 300 beverage packages sourced from small Australian suppliers through to international brands and gift hampers include non-alcoholic products including candles, confectionery and even a QR code linking to shows by Aussie magician Jackson Aces.

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Location 130

Retail Wire

NOVEMBER 16, 2021

Home Depot posted better than expected sales and earnings in the quarter ending Oct. 31 as Americans continued spending money on their homes, despite rising prices. The chain’s same-store sales improved 6.1 percent and its $3.92 earnings per share topped the $3.40 expected by analysts.

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Inside Retail

NOVEMBER 16, 2021

The Commonwealth Bank of Australia is going hard on retail with the unveiling of AI-enabled ‘brand discovery and deals’ app Cheddar in the same week as the launch of in-app shopping platform Little Birdie. But one retail and payments expert is questioning whether the big-four bank truly has merchants’ best interests at heart. Launched out of CommBank’s venture scaling arm x15 Ventures , Cheddar is specifically targeting Gen Z and Gen Y consumers, using artificial intelligence and algorithms to

Merchant Services 130

Merchant Services Payment Services Shopping Accounting 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

NOVEMBER 16, 2021

Big brand manufacturers such as Nestlé, PepsiCo and Procter & Gamble are counting on brand loyalty to keep customers buying their products even as they raise prices during this inflationary period. That strategy risks losing former brand loyalists who may seek less expensive brand and private label alternatives as personal finances get tight.

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Finance 130

Inside Retail

NOVEMBER 16, 2021

The rise of Indigenous fashion has been a long time coming. While there has never been a shortage of talented First Nations designers, historically, many have struggled to break into the fashion industry due to a lack of connections and support. But that is starting to change with a number of organisations now developing programs and resources to help Indigenous fashion brands grow.

Fashion 130

Fashion Management Marketing Promotions 130

Retail Focus

NOVEMBER 16, 2021

As UK retailers gear up to enter what is traditionally their busiest period, they face a very different Christmas this year in an uncertain, post-pandemic climate. . Here, Toma Pagojute, Chief HR Officer at workforce management solutions provider Quinyx, outlines why retail bosses need to adopt a people-first approach in order to succeed this season, and how they can help retain their staff during ‘The Big Quit’.

Management 130

Management Returns Planning ATS 130

Cisco Retail

NOVEMBER 16, 2021

Part 1 of the Series: AI-Enhanced Infrastructure for AI Ops. If you ask yourself which are the biggest challenges that your IT model should address, endless answers will surely come to your mind. But the majority will find a common theme: your organization faces a manually intensive and complex environment that demands access to information and resources with even greater agility and flexibility.

Management 145

Management Planning ATS 145

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

NOVEMBER 16, 2021

Digital demand for fashion and luxury brands is expected to grow from current low levels and result in extra sales for the industry that could reach $50 billion by 2030, according to Morgan Stanley. “Revenue streams from digital mediums for luxury brands are negligible… We think this is about to change,” strategists at the US investment bank wrote in a note on Tuesday. “The Metaverse will likely take many years to develop; however, NFTs and social gaming (e.g, online games and

Fashion 100

Fashion Marketing ATS 100

Cisco Retail

NOVEMBER 16, 2021

When the pandemic hit, the shift to remote work happened almost overnight. But it was just the beginning of a journey toward hybrid work that is transforming work as we know it. It’s a change that, I believe, will have profound implications for human society. That’s because hybrid work is a revolutionary force that converges people, technology, and places.

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Planning ATS 145

Retail Wire

NOVEMBER 16, 2021

Prime video subscribers who use Mac devices can now stream content using an app available through Apple’s App Store. The Amazon Prime Video app is free and is compatible with devices running on macOS Big Sur 11.4 and later.

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Cisco Retail

NOVEMBER 16, 2021

Episode 16 of the Cisco Optics Podcast is now posted! See below for episode notes. Cisco Optics Podcast Episode 16. Cisco Optics Podcast Episode 16. Silicon photonics explained, with Ron Horan. Part 2 of 5. Silicon photonics was a buzzword in the optics research community for years before it finally became a reality. Cisco recognized it as not only a hot technology, but one that would deliver real value.

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Accounting Management Marketing ATS 143

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

NOVEMBER 16, 2021

Durational Capital Management has agreed to pay $6.90 a share for Casper Sleep in a deal to take the mattress maker private. Casper’s stock finished trading at $3.55 a share at Friday’s close.

Management 100

Management ATS 100

Cisco Retail

NOVEMBER 16, 2021

Cisco Intersight Workload Optimizer (IWO) is a multi-cloud Application Resource Management (ARM) solution with the ability to show complex interdependencies across all layers of your infrastructure and makes recommendations and/or takes actions to ensure your workloads are running as efficiently as possible. In my previous blog, I discussed how Intersight Workload Optimizer is the starship that travels boldly through your vast infrastructure , leaving no data unexamined. .

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Management ATS 124

Retail Wire

NOVEMBER 16, 2021

Amazon.com has agreed to pay $500,000 in a case in California where it was accused of failing to inform workers of the numbers of COVID-19 cases at its sites. The settlement was the first of its kind under a “right to know” law passed in California.

ATS 100

ATS 100

Talking Retail

NOVEMBER 16, 2021

Argentinian wine brand Trivento is launching an advertising campaign for its Private Reserve Malbec. The campaign consists of a 20-second advert running until 24 December across catch-up programmes such as Gogglebox, Mare of Easttown and Bancroft. The advert is aimed at 42% of “food and wine enthusiasts” consumers. This story continues at Trivento champions premium with TV advert.

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Advertising Consumer ATS 105

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Wire

NOVEMBER 16, 2021

Companies are finding different ways to deal with snarls in the supply chain. Stanley Black & Decker have moved production from Asia to Europe and the U.S. Colgate Palmolive has shifted to airfreight from ocean containers to move its toothpaste and toothbrushes, and Walmart has chartered its own ships to move goods.

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Shipping 100

Talking Retail

NOVEMBER 16, 2021

Accolade Wines has launched an online point-of-sale platform specifically designed to help independent retailers “capitalise on impulse wine purchases”. Accolade Advantage will offer free POS to retailers, initially highlighting best-selling lines across Hardys VR, Jam Shed and Echo Falls, shipped directly to the chosen store within 30 days of ordering.

Point of Sale 105

Point of Sale Shipping ATS 105

Retail Wire

NOVEMBER 16, 2021

U.S. retail sales in October increased 1.7 percent, an indication that consumers will continue to spend during the holiday season despite rising prices. “Consumers say they’re pessimistic — we have had very high inflation — but the truth is they’re in very good shape right now,” said Gus Faucher, chief economist at PNC Financial Services Group.

Consumer 100

Consumer ATS 100

Retail Dive

NOVEMBER 16, 2021

The Simon Property-backed company has 1 million active shoppers and has experienced operating losses each year since its inception.

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning