Retail TouchPoints

DECEMBER 1, 2022

BJ’s Wholesale Club has become the latest retailer to launch a media network, offering brands a comprehensive advertising solution to connect with its members. The new program, called BJ’s Media Edge , is being launched in partnership with Microsoft’s PromoteIQ solution. “We are thrilled to collaborate with Microsoft and offer brand partners a highly effective, omnichannel approach in order to increase brand exposure to our members,” said Rachael Vegas, EVP and Chief Merchandising Office

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Inside Retail

DECEMBER 1, 2022

Products shipped cross-border by Chinese online fast-fashion giant Shein have been found to contain toxic chemicals at rates twice the level allowed under EU regulations, according to a report prepared by Greenpeace in Germany. “Shein’s business model relies on the lack of enforcement of regulations designed to protect the environment, and the health and safety of workers and consumers, as the company routinely violates laws,” said the organisation.

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Retail TouchPoints

DECEMBER 1, 2022

Retailers are feeling the pinch as shoppers spend less because of the cost-of-living crisis, so now is the time to hone their marketing strategy and make sure they’re accurately measuring its effects. Latest figures from the Office for National Statistics show a 0.5% drop in spending last month, with a 1.6% decrease in food sales. But cutting marketing budgets, as suggested by the new cost-of-living tsar David Buttress, is short-sighted.

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Inside Retail

DECEMBER 1, 2022

Luxury Australian fashion retailer Oroton Group has reported an increase in profits for the full year. For the year to July 30, sales grew 22 per cent to $97 million driven by solid growth in the Oroton brand and despite the impact of Covid lockdowns and supply chain constraints, tax-paid profits reached $2.31 million. Physical sales grew 57 per cent, aided by brand marketing and exposure at the Australian Fashion Week, while online sales increased by 31 per cent as a result of increased investm

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

DECEMBER 1, 2022

Macy’s is expanding its partnership with FIT:MATCH to include the company’s body-scanning bra fitting experience in 10 retail locations. Customers trying the FIT:MATCH experience can use their measurements to shop personalized Bali and Maidenform product selections that have been chosen specifically for their body shapes. The process also will provide data analytics to the retailer and the brands, allowing them to better serve customers.

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Location Shopping Management ATS 259

Inside Retail

DECEMBER 1, 2022

Peak period is the busiest time for most retailers. There’s typically an influx of seasonal workers ahead of Christmas to cover shifts, and cater for the rush of crowds. But, amid labour shortages , there is a dearth of seasonal workers available, with Australian Retailers Association (ARA) CEO Paul Zahra describing the situation as the worst it has been in many decades.

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Inside Retail

DECEMBER 1, 2022

Australian jewellery retailer Lovisa could face a class action suit from former employees over allegations of underpayment and mistreatment. Specialist law firm Adero has received intel into the unfair practices at certain Lovisa stores and potential breaches of the enterprise agreement. “We are investigating the underpayments on behalf of casual, part-time and full-time employees of Lovisa.

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Retail TouchPoints

DECEMBER 1, 2022

SaaS platform CSG has launched CSG Xponent Ignite, a customer engagement solution designed to enable businesses to quickly deploy, engage and deliver quantifiable experiences aligned with their goals. Xponent Ignite aims to deliver industry-tailored, pre-built customer journeys with pre-configured integrations that personalize and automate customer touchpoints to drive immediate value to the consumer.

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Retail Focus

DECEMBER 1, 2022

This year’s MAPIC Awards hosted over two hundred nominated attendees and honoured winners in twelve categories—including the People’s Choice Award—for their excellence, innovation, and creativity in the retail real estate sector. A special prize, decided by public vote, was also awarded to a start-up that took part in the pitch sessions. This year’s MAPIC places sustainability front and centre, with the theme People, Planet, Profit: Navigating retail towards a more “human” world—a focus reflecte

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Retail TouchPoints

DECEMBER 1, 2022

Batteries Plus has rolled out a new online experience, using customer data to create a more customized and personalized shopper journey. The company will continue to build on its new digital offerings in order to cultivate deeper relationships with its customers. As part of its new web platform, Batteries Plus will: Focus on performance improvements; Review individual site categories; Optimize the online shopping journey through the addition of new features; and.

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Shopping Marketing Consumer ATS 236

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

DECEMBER 1, 2022

With Christmas just around the corner, it’s important to stay vigilant as scams and fraud can happen to any business that accepts debit and credit card payments, and can have a significant financial and reputational impact at this time of year. Research suggests that global online payment fraud merchants stand to lose $206 billion between 2021 and 2025 1 , and in 2021 overall card fraud increased by 5.7 per cent, to $495 million in Australia 2. .

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Retail TouchPoints

DECEMBER 1, 2022

JCPenney will host an hour-long Facebook Live event on Dec. 1 at 8 p.m. ET featuring the Backstreet Boys performing songs from their first-ever Christmas album. Audience members tuning in to the JCP Live Holiday Spectacular will be eligible to receive prizes from the on-air advent calendar as well as the opportunity to win $50 JCPenney gift cards. The livestream event also marks the beginning of JCPenney’s three-year partnership with Feeding America , which the retailer will kick off with a $50,

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Promotions Marketing ATS 189

Inside Retail

DECEMBER 1, 2022

Booktopia appoints Peter George as its new chairman. Peter George has been appointed as the new chairman of the board and non-executive director of pureplay online book retailer Booktopia. He replaces outgoing chairman Chris Beare who resigned after announcing his intention in September. His departure bookends a turbulent time for the company whose founder Tony Nash was ousted in a boardroom stoush which eventually led to the resignations of most of the board’s directors over several months.

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Retail Focus

DECEMBER 1, 2022

The Pollen Estate has announced that ‘ Pop-Up at the Cop Shop ’, the Crisis at Christmas Pop Up, will return to Savile Row this December 5th-14th, 2022. The Christmas charity fundraiser will be hosted at the decommissioned police station, West End Central, on Savile Row. Back on Savile Row from the 5th-14th December, the pop-up will be hosting a calendar of events and selling brand new donated womenswear, menswear, accessories and gifts with all proceeds going to Crisis, the national charity fo

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

DECEMBER 1, 2022

Simone Cortini has come a long way from his hometown of Milan, Italy. As chief platform officer at Zalora, Asia’s leading online fashion retailer , he is now based in Singapore, and responsible for developing the company’s suite of e-commerce products, including fulfilment solutions, data services, advertising platform and production services.

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Retail Wire

DECEMBER 1, 2022

Dick’s Sporting Goods, Lowe’s and Walmart are three retailers that feel much better about their inventory positions for the holiday season than they did at this time last year. “We’re really thrilled that we have in stock for Q4 inventory for the first time in a few years that’s going to be robust,” said Dick’s CEO Lauren Hobart.

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Sporting Goods ATS 130

Inside Retail

DECEMBER 1, 2022

Booktopia Group says it has sold its stake in publishing business Welbeck ANZ, losing $1.6 million on the short-lived joint venture. . The online book retailer sold its shares to its joint venture partner Welbeck Publishing Group (UK) for £838,350 ($1.5 million), representing a $500,000 gain on book value, but well below the $3.1 million it paid last year. .

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Marketing ATS 130

Retail Wire

DECEMBER 1, 2022

Many Americans may be becoming more price sensitive as a result of inflation, but that hasn’t shut down spending, which grew 0.8 percent in October. Personal income rose 0.7 percent during the month.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

DECEMBER 1, 2022

Domino’s Pizza Enterprises is set to acquire the balance of its German joint venture operations for $150 million. The acquisition will be funded by an institutional placement of about 2.3 million new shares at $66.38 per share, indicating strong support from existing and new investors. Eligible shareholders will also be invited to apply for up to $30,000 worth of new shares.

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Planning Marketing ATS 130

Retail Wire

DECEMBER 1, 2022

The average price for a gallon of regular unleaded gas was $3.54 before Russia’s invasion of Ukraine in February caused a spike in fuel prices in the U.S. Today the average price is $3.47 and GasBuddy, an app that tracks fuel prices, said gas could drop below $3 by Christmas.

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Inside Retail

DECEMBER 1, 2022

Traditional fulfilment has been evolving for a long time. In the 60s people would call their fish ‘n’ chip shop or grocer ahead of time to arrange their order. Calling ahead to set aside or ‘reserve in store’ has been commonplace for decades. Now, in some locations, you can order your favourite grocery items or Boost Juice via an app and have it delivered by drone in 10 minutes. .

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Retail Wire

DECEMBER 1, 2022

The House of Representatives voted 290 to 137 to force freight carriers and railroad unions to agree to a new labor contract. The House also approved a separate bill that would enforce the same agreement between the parties and add a guarantee of seven paid sick days for workers. The bills now head to the Senate.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Inside Retail

DECEMBER 1, 2022

Last week, Frostbland, the distributor behind beauty, health and haircare brands including Lanolips and Bondi Boost, announced its acquisition of Alya Skin. Here, we talk to Frostbland managing director Amanda Gani about the business’ plans for Alya and why it’s looking for more acquisitions. Inside Retail : What drew Frostbland to Alya Skin, and why is it a good fit for your business?

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Beauty and Health Planning Marketing ATS 130

Small Biz Trends

DECEMBER 1, 2022

Plenty of entrepreneurs have found significant success selling products online. Yet running a thriving e-commerce business takes more than just offering appealing items. In fact, one of the strategies to becoming a leading e-merchant involves choosing the right technologies. Of course, not all technologies are alike. That’s why it’s essential to be thoughtful when selecting tech tools.

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Inside Retail

DECEMBER 1, 2022

At a vast warehouse in the southern Dutch city of Roosendaal, automated cranes and driverless vehicles silently stack clothes for the French and Italian stores of retailer Primark, reducing the need for hard-to-come-by labour. With goods packed more densely up to its roof, the new warehouse, which spans the size of over 15 football fields, reduces the need for extra sites – and workers – leading in time to a lower cost base.

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Fashion Checkout Marketing Management 130

Retail Wire

DECEMBER 1, 2022

Sources say the Chinese government will reduce mass testing for COVID-19 in the face of nationwide protests. The government is also expected to allow those who test positive to quarantine at home rather than going to a government-controlled facility. Chinese lockdowns have stressed global supply chains since the beginning of the pandemic.

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ATS 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Inside Retail

DECEMBER 1, 2022

Ikea Australia has launched a gift registry service to make gift giving and receiving easier for customers. On the Ikea Family account, customers need to create a ‘Gift Registry’ with their desired products and share this list with their family and friends to browse, choose and complete purchases online or at an Ikea store near them. Giovanni Rutigliano, country digital manager for Ikea Australia, said the retailer wanted to provide an innovative solution to meet changing customer behaviour.

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Retail Wire

DECEMBER 1, 2022

Eighty-seven percent of Americans agree that it is the responsibility of employers to increase wages to keep up with the rising cost of living, according to a JUST Capital survey. Ninety-three percent of Democrats, 89 percent of independents and 76 percent of Republicans agree on the issue.

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Small Biz Trends

DECEMBER 1, 2022

If you’re looking for interesting, profitable, and trending products to sell online, look no further! In this article, we’ll be sharing 20 of the best products to sell in 2023. Whether you’re interested in starting an eCommerce store or just want to know what’s hot right now, you’re sure to find something useful here. So without further ado, let’s get started!

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Retail Wire

DECEMBER 1, 2022

Kroger posted a 6.9 percent gain in same-store sales, excluding fuel, in the third quarter. The grocery giant’s earnings per share came in at 88 cents adjusted versus the consensus of 82 cents.

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ATS 100

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning